Description:The primary purpose of the Store Manager, know as the Store Leader in this job description, is to profitably lead the daily operations of a Royal Farms store. The ideal candidate for the Royal Farms team would be a person who would create a positive store culture by treating employees fairly and with respect. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.
Duties and responsibilities
• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
• Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
• Support and follow all safety and loss prevention initiatives
• Assemble an effective retail team through recruiting, training and development, and timely performance feedback
• Implement a strategy to maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and “just-in-time” replenishment
• Monitor and analyze business processes and results to profitably achieve Royal Farms goals
• Adhere to company policy for checking in external and internal vendors
• Ensure the proper execution of all Royal Farms marketing programs
• Connect with the community in which we operate to establish positive relationships
• Provide leadership to their retail team members that ensures a pleasant customer service experience
• Conduct meetings with retail team members and encourage on-going open communication, feedback and follow-up
• Resolution oriented in all Employee Relations (ER) activities
• Ensure the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, cash, etc.)
• Complete other tasks as assigned
Requirements:The ideal candidate for the Store Leader position must be at least 18 years old and will:
• Have consistently demonstrated strong leadership skills
• Understand that their success depends on their team’s success, aspiring to make the people around them better than they currently are
• Possess strong written, verbal, and interpersonal communication skills
• Possess strong supervisory and organizational skills
• Have at least 2 years’ fast food/retail management experience.
• Have earned a high school diploma or GED
• 2-year college degree preferred
• Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making skills.
• Must be able to travel as required
• Must be available to work all shifts, weekends, and holidays based on business needs.
• Be ServSafe Certified currently or be able to become ServSafe Certified and maintain the certification. Must be certified within 6 months of placement into the position.
• Be able to lift and carry 50 lbs
• Be able to lift, bend, and stand as many as eight hours per day
Additional Info: