Description:

The Host is responsible for greeting guests, both in person and over the phone, in a gracious and welcoming manner to achieve delighted experiences for every guest in support of our company-wide mission of offering deliciousness served with graciousness in all that we do. The position is also responsible for seating guests as they arrive, answering questions related to reservations and menus, demonstrating excellent guest service, maintaining the organization and smooth operation of the dining area, and performing all other responsibilities as directed by the business or assigned management of which the employee is capable of performing. This is a non-exempt position and typically reports to the General Manager. Essential Functions • Warmly greets guests in a friendly and engaging manner. • Seats guests according to restaurant specifications. • Manages guest reservations professionally and effectively; assists with arranging tables for large parties. • Demonstrates excellent food safety, sanitation, and organizational skills, while completing duties in a timely manner. • Operates Point of Sale system correctly (including correct tip entries). • Restocks and replenishes all items as needed throughout the shift. • Maintains a clean and organized station; assists with the cleaning, sanitation, and organization of dining area and other areas as needed. • Performs assigned sidework and attends mandatory trainings/meetings as scheduled. • Assists and supports in other tasks within the scope of the restaurant team, as needed. • Performs additional responsibilities, although not detailed, as requested by a manager that the employee is capable of performing.

Requirements:

Knowledge • Requires a minimum 1 year of closely-related customer service experience or education, with work experience in a high-volume, fine-dining restaurant environment preferred. • Experience with a reservations system, such as OpenTable or UrbanSpoon, preferred. • Ability to obtain appropriate licenses as required directed by local, State, and/or Federal law. • Working knowledge of applicable safety and sanitation procedures. Skills and Aptitudes • Must commit to providing gracious service with exceptional food and drink knowledge. • Ability to interact with others in a friendly, enthusiastic, and outgoing manner in a team environment. • Ability to demonstrate problem-solving, self-motivation, and organization skills. • Ability to work calmly and effectively under pressure. • Ability to take direction and multitask. • Requires the ability to learn and maintain related culinary knowledge. • Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably and professionally with guests, co-workers, and managers. Working Conditions • Requires the ability to bend, twist, and stand for extended periods of time to perform normal job functions. • Frequently immerses hands in water and water diluted with chemical solutions. • Frequently works with sharp knives, utensils, and hot plates. • Requires the ability to lift and transport up to 35 pounds on occasion and up to 15 pounds regularly. • Must meet State minimum age for using required equipment (including slicers). • Flexibility and/or reliability in work schedule are required to provide support when it is needed.

Additional Info:

The purpose of this summary is to describe the essential job functions and the level of work performed by individuals assigned to this position. This description is not an exhaustive list of all job duties performed by this position. Management reserves the right to modify, add or remove duties from particular jobs and assign other duties as necessary. Tom Douglas Restaurants is an Equal Opportunity Employer. Please contact Human Resources if you need reasonable accommodations in connection with the hiring process at careers@tomdouglas.com. We are an E-Verify Employer. Unfortunately, we are unable to offer positions to applicants requiring work visa sponsorship.