Description:

Job Description: Work along with the POPS Team to evolve the POPS platform to be further enhanced for Order Ahead, Mobile and POPS Tipping, and increase deployment success. This role will have a high-level understanding of code and technical application flow and have the ability to look at and analyze critical processes with a keen, technical eye. As a liaison between end-users, product management, and development teams – this role must be able to translate technical requirements into actionable measures and ensure any technical documentation created is aligned with artifacts produced by other teams. Essential Functions • Work closely with business leaders as a liaison between end-users, product management, and development to gather and document user requirements, translating them into user stories • Plans and conducts interviews with project sponsors, stakeholders, and other subject matter experts • Ensures the technical documentation required for project success closely aligns with artifacts produced by Business Analysts and subject matter experts • Coordinate with subject matter experts to document revisions to processes and systems • Supports project team during design, development, and QA testing by clarifying requirements questions • Create and implement new testing procedures, guidelines, and test scripts • Analyze data from a variety of sources (logs, databases, reports) to provide business insights • Advise, coach, and partner with peer analysts on other teams • Build and maintain relationships with cross-functional teams to address data infrastructure and reporting needs. Conduct data analyses to improve key performance indicators (KPIs). • Participate in Agile ceremonies, contributing to discussions during sprint planning and user story grooming • Other duties assigned as needed. Education and Work Experience: • Bachelor's degree or equivalent practical experience • 2-5 years of experience as a Business Systems Analyst, IT Systems Analyst, or similar Knowledge, Skills, and Abilities: • Should possess a good Technical knowledge of: o Databases & queries (RDBMS or No SQL) o Understanding of QA Processes • Ability to work in a team-oriented, collaborative environment • Ability to connect with people and to quickly build trust with others • Must have good communication skills and be able to work as part of an integrated development team • Strong Process Document Skills • Ability to use MS tools including Office, Visio, and Project • Facilitation skills • Experience in creating business and functional requirements; organizing, translating and simplifying requirements; and communicating requirements to project teams and project sponsors. • Analytical thinking and problem solving • Detail oriented and committed to a high level of accuracy • Exposure to a variety of applications, environments, systems, and individuals, both at the systems level and in the trenches • Experience with modeling business processes using a variety of tools and techniques • Organizational skills • Knowledge of business structure • Stakeholder analysis • Business rules analysis • Data analysis • Organization modeling • Requirements workshops/interviews/observation • Decision analysis • Costs benefit analysis Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to communicate clearly and accurately. The employee is constantly required to both move and remain in a stationary position. The employee must occasionally transport and/or move up to 25 pounds. The employee must regularly be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in an office setting. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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