Description:

Job Description: Design and build software applications, integrations and custom software that enable and support SONIC IT Service Management business objectives within the ServiceNow technology platform. Essential Functions: • Develop scripts, applications, and conduct system admin work in accordance with the ITIL industry best practices and Sonic processes • Develop ServiceNow software solutions using Sonic’s scripting language(s) of choice, Web Services, SQL, XML, HTML, Java Script and CSS • Identify solutions and provide requested enhancements to existing ServiceNow applications • Develop and deliver customized portal web pages in ServiceNow • Maintain and support workflows, scripts, service maps, integrations, alerts, and notifications, etc. • Work with functional business units and admin teams to deliver automated workflow solutions in ServiceNow • Integrate 3rd- party software with ServiceNow • Facilitate and support the rollout of new applications and enhancements in ServiceNow • Configure ServiceNow Discovery and Orchestration • Create Service Maps for all Business Services • Configure and/or develop notifications and alerts • Advise functional and admin teams on design, development and overall ServiceNow best practices • Actively participate in the ServiceNow community portals • Understand business requirements and how they translate in application features • Collaborate with a team of IT professionals to set specifications for new applications • Design creative prototypes according to specifications • Write high quality, unit-tested source code within deadlines • Conduct functional and non-functional testing • Troubleshoot and debug applications • Evaluate existing applications to reprogram, update and add new features • Develop technical documentation to accurately represent application design and code • Other duties as assigned Education and Work Experience: • Bachelor of Science in Computer Science or similar technical discipline • 3 – 5 years’ experience developing on the SNOW technology platform • ServiceNow Application Developer or Administration Certification preferred • ITIL V3 Foundation Certification preferred Knowledge, Skills, and Abilities: • Script writing utilizing JavaScript and PowerShell • Able to develop, configure and admin in an enterprise environment • Analyze business situations and work within a group environment to provide efficient and effective software solutions • Participate in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production. • Provide technical support during all phases of project delivery. This includes, but is not limited to: development of project estimates, solution design review, documentation creation and review, and peer code reviews • Implement and customize a web architected n-tiered enterprise application • Experience with SaaS applications • Experience with relational databases in relation to an enterprise software system (Oracle, MS SQL, Spring Framework and/or Grails, Groovy, Hibernate, etc.) • Knowledge of system design and development used within Service Oriented architecture and web services integration • Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, PERL scripting, etc.) and PowerShell • Demonstrated experience with ServiceNow integration using LDAP, MS Active Directory, ADFS, Single Sign-on and web services integrations. • Integration (interfacing) of enterprise software systems with ServiceNow • Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, and relational databases • Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc. • Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances. • Ability to learn ServiceNow Best Practices and maintain ongoing knowledge of latest ServiceNow features. • Must be adaptable to work in a varied, fast paced exciting, ever changing environment • Excellent communication skills and the ability to work with business partners • Good analytical and problem-solving skills to resolve technical issues • Excellent organization and communication skills • Ability to work with multiple business teams Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to communicate clearly and accurately. The employee is constantly required to both move and remain in a stationary position. The employee must occasionally transport and/or move up to 25 pounds. The employee must regularly be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in an office setting. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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