Description:

Position Summary The IT Facilities Coordinator will provide technical software, hardware and network problem resolution to all Snap Kitchen computer users. Execute question/problem diagnosis and guide users through step-by step solutions in an office and retail environment. Clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed. Assist other members of the IT team, troubleshoot network printer problems, and pass more complex end-user problems on to senior IT team members. Conduct hardware and software inventory database maintenance and reporting and perform related work as required. The IT Facilities Coordinator fields all Tier I/II hardware and software issues in Snap Kitchen’s central production unit. Passes all Tier III requests on to a Senior IT Team Member, contacts third-party vendors for warranty service repair of manufacturing and retail systems. Key Accountabilities • Identifies, diagnoses, and resolves Tier I/II problems in the central production unit, enterprise computer software and hardware, Snap Kitchen network, the Internet and new computer technology in a manufacturing, office, and retail environment; communicates solutions to end-users • Provides one-on-one end-user problem resolution in person and over the phone for Snap Kitchen IT approved PC and enterprise software • Delivers, tags, sets up, and assists in the configuration of enterprise software and hardware, PC desktop hardware, software and peripherals • Diagnoses and resolves end-user network, integrated manufacturing hardware problems, and e-mail, Internet, POS, Payment Processing, and local-area network access problems • Coordinates timely repair of hardware, POS and PC computer equipment covered by third-party vendor maintenance agreements • Assists Senior IT team in creating materials for end-user frequently asked questions (FAQs) • Proactively identifies recurring issues and problems, and escalates solutions to Senior IT team

Requirements:

• Associates degree in Computer Science or equivalent work experience • 4 Years’ Experience with Tier II Technical Support and/or in an enterprise environment, proven analytical and problem-solving skills in a technical environment, Manufacturing, Retail operations and support experience strongly preferred

Additional Info: