Description:

The store manager is responsible for day to day store operations, including hiring, scheduling, training and supervising employees and assistant manager. This role typically oversees a team averaging about seven. The Store Manager is responsible for the store profits and all controllable expenses including labor, supplies, inventory levels and cash and inventory shortages. Communicating and enforcing high standards for customer service and cleanliness, along with maintaining a fully staffed store with well-qualified employees are key steps in achieving positive results. The store manager is vital to the level of success their operation achieves. Job Duties and Responsibilities: • Hire and train positive individuals to become members of the Oasis Stop ‘N Go team, ensuring excellent customer service. • Motivate, encourage and challenge Customer Service Associates. • Enter all sales in Passport at the time of sale. • Resolve customer complaints, in a timely and professional manner. • Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized and well kept. • Conducts daily “Perimeter Walks” of the interior/exterior. • Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner. • Implement monthly promotions, ensure all POS advertising/signage is properly posted at the proper time. • Communicate any problems with merchandise pricing to the Price Book Assistant. • Implement and enforce all merchandising and vendor policies and procedures. • Supervise, and discipline all store employees according to company policy. • Complete daily paperwork, computer entry and deposit in a timely manner as established by management and accounting. • Monitor competitive retail fuel pricing and report or adjust pricing per current policy. • Conduct store meetings as needed with employees. (A minimum of one every other month) • Understand all information in the daily reporting of store operations. • Follow and enforce all Company Policies and Established Procedures in the store operations. • Enforce all Safety and Security issues and report any and all unsafe conditions. • Report and process all employee and/or customer incidents or accidents following company procedures. • Provide feedback regarding changes to company programs and policies. Essential Skills and Requirements: • Time & organizational management • Problem solving • Strong oral & written communication • Computer experience • Must be 19 years of age to sell alcohol • Must be available to work any shift • Minimum 12 months experience in customer service role or equivalent retail • Minimum 6 months in a supervisory or management role • Background check is required • Uniform is required and provided at no cost

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