RESULTS DESCRIPTION: Our team has an opportunity for a Digital Analytics & eCommerce Analyst. This individual will be responsible for ongoing planning, analysis, reporting and documentation for a complex, multi-tier, enterprise digital and ecommerce solution stack. This individual will work with a talented team of internal and external resources in a highly collaborative, Agile development environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Under broad direction and supervision, gather business requirements for changes to ecommerce, POS and other restaurant technology systems. • Serve as a primary lead in the establishment, measurement and reporting of key performance indicators for the overall digital business. • Lead the planning, data collection and measurement of digital solutions and features. This includes testing across users, groups, individual restaurants, markets and national deployments. • Ability to lead cross-functional meetings and drive team alignment on business objectives with key business partners. • Must be able to understand the business needs of department leaders and translate those needs into actionable plans for measuring success. • Ability to clearly & concisely present digital insights, in both written and verbal form, at any level of the organization • Analyze data from multiple sources to proactively inform the design of more efficient solutions • Appropriately identify and raise issues and risks to Management and team members • Maintain a plan for ongoing KPI reporting across ecommerce applications • Participate in the evaluation of new platforms, tools, and technologies. • Represent the Digital team at project planning and implementation meetings. • Responsible for the creation of and updates to dashboards, reports, slide presentations, knowledge base articles, and other materials as needed. • Partner with IT, Business Intelligence, Insights, and Finance teams to source data, verify trends, and develop the presentation of findings • Evaluate problems and recommend solutions based on system knowledge and anticipated business needs. • Use advanced analytical skills to monitor trends, diagnose problems and surface opportunities. • Utilize reporting channels to analyze and report on ecommerce system performance, metrics and KPI’s. • Regular and predictable attendance • Other duties as assigned.
ESSENTIAL SKILLS: • Ability to produce quality requirements, testing & deployment documentation and data reports as needed for project-related work. Includes the ability to clearly present status and other information to the management team. • Independent thinker and excellent problem solver. Able to acquire new skills and knowledge “on the fly” in order to resolve issues with new and unfamiliar systems. • Able to juggle multiple high priority tasks. • Proficiency in standard office equipment and computer software including Microsoft Windows, Outlook, Word and Power Point. • Advanced proficiency in Excel to include use of pivot tables, charting, and external data connections is required. • Proficiency in Google Analytics, Google Tag Manager, Firebase, Google Search Console • Proficiency in A/B, split testing through market leading tools such as VWO, Optimizely, Google Optimize • Experience with SQL and relational databases is a major plus. • Experience with business intelligence and data warehouse concepts & tools is a major plus. • Experience with Agile & waterfall software development and use of Jira or similar toolsets • Strong working knowledge of integrated ecommerce and POS systems. • Able to work independently as well as with internal teams, cross-functional teams and vendors. • Proficient in principles of user interface (UI) design, user experience (UX) design and responsive design • Demonstrate strong analytical and troubleshooting skills • Strong analytical skills with exceptional follow-up and sense of urgency • Excellent organizational, time management and prioritization skills • Excellent interpersonal, written and oral communication skills • Strong personal commitment to integrity and professionalism EDUCATION AND WORK EXPERIENCE REQUIREMENTS: • Bachelor’s degree preferred but not required. • 5+ years total relevant experience with ecommerce and POS platforms in an integrated, distributed, multi-unit restaurant or retail environment. • 3+ years of experience in a consumer insights, business intelligence, or reporting analyst role; preferably in the restaurant or retail industry. • Experience with analytics tools such as Google Analytics, Firebase, HotJar is required • Experience with tag management through tools such as Google Tag Manager, Adobe DTM is required • Experience with A/B, split testing tools such as VWO, Optimizely, Google Optimize is required • Current job-related certifications a plus but not required. • Experience with OLO ecommerce platform is a major plus. • Experience with Aloha/Radiant/MenuLink POS platform is a major plus. • When applying for this position, please include the word Atomic in your cv or resume to demonstrate your attention to detail. • Occasional travel may be required (domestic only, <5% of the time)
PURPOSE OF THE ROLE: The Director of Franchise Sales is responsible for developing a prospective franchise pipeline of new candidates and qualified existing franchisees to facilitate new unit growth. The individual must possess sales expertise and have the ability to identify development opportunities through market analysis. This position is based in Dallas at our Global Support Center. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Qualification of franchise leads from multiple lead sources • Qualify prospects based on meeting/exceeding financial requirements, knowledge of desired market and operational plan • Utilize Franconnect on a daily basis to identify, target, contact and follow up with qualified franchisee prospects. • Educate prospects on WS systems and FDD • Franchise Discovery Day, invite qualified prospects and attend as required • Travel to meet with existing BP’s to discuss current and future expansion • Discuss proposed DA’s with development and operations team reviewing territory analysis • Development Agreements – recommend territories and development timeline to VP • Facilitate sales process from start to finish with prospective franchisees • Close single and multi-unit franchise sales • Work closely with Real Estate, Regional Operations and all teams within WRI • Participate in EREC meetings, provide progress reposting for new DA sales • Daily communication with BP’s to resolve concerns, issues, growth plans etc. • WebEx/Zoom meetings with BP’s and prospects • Manage expenses to work within budget • Drive single unit sales, multi unit sales and development plans to ensure company goals are met and exceeded • Nurture relationships with existing franchisees and support their enterprise expansion plans • Attend applicable trade shows and conferences • Knowledge of FTC regulations and FDD requirements • Full utilization of AnySite, Buxton, FranConnect and other GIS platforms and resources as required • Regular and predictable attendance • Other duties as assigned
ESSENTIAL SKILLS: • Hospitality/Service oriented • Strong verbal and written communication skills • Ability to work in a calm, patient manner when dealing with difficult situations • Must be objective and exhibit solid judgment and decision-making ability • Manages multiple projects and timelines with a sense of urgency and follow through • Forms strong working relationships with team members and clients • Executive platform skills - routinely presenting to groups of 20+ people including senior executives, successfully delivering on meeting objectives • Excellent verbal, written and PC skills, including written proposals and correspondence for all levels. Ability to prepare and deliver Word, PowerPoint and Excel proposals, spreadsheet, etc. • Strong closing skills as demonstrated by examples of specific deals signed. • Strong knowledge of franchise and licensing regulations, laws and procedures. Ability to demonstrate same. • Strong financial analysis and analytical abilities as demonstrated by clear understanding of all financial principles related to franchise business model. • Proven track record of sales results, with a minimum of 3 years successful experience in field sales. • Quick thinker • High energy and efficiency with a “get it done positive attitude” • A valid U.S. driver’s license required EDUCATION AND WORK EXPERIENCE REQUIREMENTS: • Four-Year degree in business and/or MBA preferred. • Has obtained a CFE Certification or working towards the Certified Franchise Executive designation a plus. • Minimum 4 years previous franchise or licensing industry experience required.
PURPOSE OF THE ROLE: Wingstop is looking for a Director of Restaurant Systems to join our growing team. This role will own and lead the POS Support Desk (both in-house and out-sourced levels) and the POS administration team (NCR Aloha/NBO). This individual will partner with our franchisees and manage day-to-day aspects of 3rd Party Partner relationships to ensure operational excellence and uptime SLAs for the POS and BackOffice systems for our 1200+ locations; support the smooth opening of new restaurants; and drive process and platform improvements to deliver improved service and functionality to restaurant operators. This role will be responsible for the lifecycle management of the restaurant software and hardware as well as the associated rollouts and refreshes. The role will also serve as an advisor for the international markets during the POS selection and/or implementation. This individual partners with their peers to meet business objectives, but still has a hands-on approach with the technical team and influences our 3rd Party Partner relationships. You will be responsible for interfacing with cross-functional stakeholders to translate business objectives into priority-setting with your teams, driving process improvement across both teams, and building and managing relationships with franchisees. You will manage a mix of internal resources and 3rd Party Partner resources. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide technical leadership for the POS Support Desk team and NCR Aloha Administration team, including hiring and mentoring talent. • Collaborate with and facilitate priority setting across a diverse, cross-functional team of business users and franchisees to define and fulfill menu and POS changes. • Lead the planning, development and execution of multiple, simultaneous small to large projects, in coordination with internal department heads and vendor resources where applicable. • Lead day-to-day direction-setting and execution for the team, effectively balancing projects, small enhancements, upgrades and support items. • Work with vendors and cross-functional resources to deliver projects, resolve issues, achieve budget requirements, and manage the application and hardware lifecycle • Lead efforts to select, plan, and rollout new technologies, processes and vendor integrations to support additional business needs. • Partner with Development and Operations teams on New Restaurant Openings ensuring hardware and software are always available and on time to open new sites. • Provide thought leadership and process reengineering to improve processes and make the teams more efficient. • Build relationships with and serve as an escalation point of contact for franchisees • Serve as an advisor for the international markets as they select or implement POS systems. • Other duties as assigned
ESSENTIAL SKILLS: • Ability to work in a fast-paced & team-oriented environment • Strong business acumen and analytical skills with exceptional follow-up and sense of urgency • Excellent written and oral communication skills • Strong interpersonal skills and ability to build collaborative relationships across functional areas • 7+ years experience planning, leading, and executing POS projects and distributed system rollouts. • 7+ years experience leading multiple, medium-sized projects from planning through rollout, including coordinating efforts across business users, technical teams, and vendors. • 5+ years’ experience overseeing POS systems in an distributed software and hardware environment. • 3+ years’ experience overseeing service desks / teams utilizing ticketing systems to deliver excellent service within SLAs • Experience with NCR preferred but not required. • Relevant experience in a distributed/multi-location chain business, such as restaurant, retail, or hospitality EDUCATION AND WORK EXPERIENCE REQUIREMENTS: • Minimum 7 years of experience in IT and POS systems • Bachelor’s degree preferred in IS / MIS, CS or Business-related field
DO YOU DEMONSTRATE LEADERSHIP AND PASSION FOR SUCCESS WHILE LEADING THEIR TEAM? Bring your traits to our brand and watch you Career Wings grow! What does it take to become a General Manager for Wingstop? Be Hungry - Humble - Smart Do these traits speak to you? Authentic, Service-Minded, Entrepreneurial and Fun. This is your chance to get in front of our leadership team and tell us why Wingstop is where you belong! The General Manager provides strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission-To Serve the World Flavor. The General Manager must convey the Wingstop Way culture to his/her team and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand. The General Manager provides strategic and tactical leadership for their restaurant. This manager must maintain operations and drive results in his/her restaurant, through people development, sales and profit growth. The General Manager must hire, train and develop team members that share the Wingstop mission to Serve the World Flavor. The General Manager must convey the Wingstop culture to his/her crew and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand. ESSENTIAL DUTIES AND RESPONSIBILITIES: People Management:Responsible for staffing the restaurant timely and efficiently with carefully selected team. Ensure the restaurant environment is safe at all times for both team members and guests; oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly; write and implement or monitor shift leader development and performance plans; ensure performance plans are written and executed as needed; make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations. Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration; own the performance of the entire team; create the culture in the restaurant through respect, recognition and reward. Financial Management:Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements; have complete understanding of budget and cost trends that impact operations; create a business plan; perform financial analysis; control cash, property, product and equipment; builds sales, control labor and food costs; meets all targets set by Operations Leadership; set aggressive goals to drive business metrics Operations Management:Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across organization from the District Manager to every team member in the restaurant. Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are in compliance with company standards
ADDITIONAL REQUIREMENTS: Minimum of High School Diploma or GED required, some College preferred Must be 18 years of age or older Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly QUALIFICATIONS: Minimum of 5 plus years of previous food service, retail or restaurant supervisory experience Proficiency in analyzing profit and loss statements and overall financial performance of restaurant Demonstrated ability in recruiting and selecting team members Knowledge of Labor Laws Strong written and verbal communication skills Initiative and assertiveness Strong interpersonal skills and conflict resolution skills Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged Passionate about hospitality and serving the guest Ability/flexibility to work 50 – 60 hours per week including mornings, evenings, weekends and/or holidays Ability to problem solve Ability to accept feedback and willingness to improve Ability to set goals, create action plans, and implement those plans Ability to measure performance, subjectively and objectively Cultivate attractive culture within the restaurant Ambassador and representative of the culture of the brand and the mission to Serve the World Flavor Job Type: Full-time
PURPOSE OF THE ROLE: What it means to live the Wingstop Way. We make a difference in people's lives by serving our Brand Partners, Teams, and Guests. As Maintenance Manager, you will ensure our corporate-owned restaurants and Corporate Offices are well maintained and look and feel world class. How you make a difference every day. The Maintenance Manager will oversee all installation, repair and upkeep of our corporate-owned restaurants and our company’s office facilities. This role will be the one to ensure the teams and restaurants have the best physical resources available to complete their duties according to budget. A great maintenance manager will have a solid understanding of plumbing and electrical systems as well as carpentry and other crafts. They will be well-versed in all maintenance process and health and safety regulations. The ideal candidate will have aptitude in undertaking administrative tasks such as negotiating, reporting, budgeting, etc. The goal is to ensure the company facilities are well-cared for and adequate to support the company’s business operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Develop maintenance procedures and ensure implementation • Carry out inspections of the facilities to identify and resolve issues • Check electrical and hydraulic systems of buildings to ensure functionality • Plan and oversee all repair and installation activities • Monitor equipment inventory and place orders when necessary • Monitor expenses and control the budget for maintenance specifically on R&M spendings and capital expenditure budgets. • Manage relationships with contractors and service providers to including bidding and negotiating with vendors to ensure competitive pricing on all repairs and maintenance. • Keep maintenance logs and report on daily activities and service calls • Ensure health and safety policies are complied with requirements
ESSENTIAL SKILLS: • Proven experience as maintenance manager • Experience in planning maintenance operations • Solid understanding of technical aspects of plumbing, carpentry, electrical systems, heating and cooling systems, etc. • Working knowledge of facilities machines and equipment • Ability to keep track of and report on activity including multiple tasks simultaneously • Excellent communication and interpersonal skills • Outstanding organizational and leadership abilities • Self-motivated with ownership thinking and perspective applied to decision making and negotiating repairs • Ability to read system schematics and/or building blueprints EDUCATION AND WORK EXPERIENCE REQUIREMENTS: • High school diploma or equivalent; Degree from a vocational school or BSC/BA in business administration or facility management will be a plus • 2+ years’ experience in building / property maintenance or related engineering field – experience with commercial and restaurant properties preferred. • Ability to have flexibility in work schedule including evenings, weekends and holidays as needed • Valid Certified Maintenance Manager (CMM) will be a plus • Valid drivers license and insurability under the company’s insurance policy
RESULTS DESCRIPTION: The Information Security Manager is a high-level security position which reports to and performs tasks under the direction of the Director of Infrastructure & Information Security. This is a hands-on management position which requires advanced technical skills, as well as management abilities. This position will also be responsible for ensuring Wingstop meets all aspects of compliance for PCI. The Manager, Information Security is responsible for facilitating the effective planning, management, and governance of the Information Security Framework which includes NIST 800-53, CIS Benchmarks and PCI. Ensures that all processes related to the IT Security program and compliance initiative are successfully prioritized, launched, executed and delivered with regular status reporting. In addition, this position will provide support across all departments and will identify security initiatives and standards for 3rd party vendors. The Manager, Information Security will be responsible for managing security analysts to ensure that all applications are functional and secure. The Information Security Manager will develop IS security standards, best practices, architecture and systems to ensure information system security across the enterprise and cloud. The Manager, Information Security will implement procedures and methods for auditing and addressing non-secure, non-compliant systems to information security standards. Additionally, he/ she will evaluate the organization to ensure compliance with standards and relevance with industry security norms. RESPONSIBILITIES: • Oversee the PCI compliance program, to ensure all controls are being adhered to and compliance status is maintained. • Develop, update and maintain information security program documentation including operational documentation for all monitoring processes. • Perform initial security incident assessment / investigation, triage support, and escalating security incidents as needed • Identify and recommend changes to the security controls. Assess potential risks to data and systems. Provide recommendations on mitigation of these risks to acceptable levels. • Assist in internal and third-party risk assessments. • Perform advanced problem determination and timely resolution as well as make the decisions necessary to recover business systems in the event of an outage. • Development and deploy new security controls, tools, and processes. • Create and maintain reporting processes through creation and collection of appropriate metrics. • Install and operate security measures / software to protect systems and information infrastructure. • Monitor vulnerability scans and ensure items are remediated timely to maintain a high-security standard. • Stay current on Information Security trends and news. • Conduct required PCI compliance SAQ’s as necessary • Work with vendors to ensure systems are meeting security and compliance requirements. • Apply security enhancements for various cloud and hosted systems, to include Azure / O365 and AWS, and make recommendations to management.
SKILLS/QUALIFICATIONS: CISSP certification required plus two or more other IT Security certifications required CEH, CISM, OSCP, etc. PCIP and PCI ISA certification required or be able to obtain within 6 months • Technical knowledge of network security systems, tools and utilities to include but not limited to: • Required hands on experience with implementing / maintaining PCI Compliance • Intimate knowledge of vulnerability management programs reporting • Knowledge of SPLUNK SIEM or other enterprise level SIEM solutions reporting • Experience in cloud security standards to include O365, Azure, and AWS • Hands on experience in implementing the NIST 800-53 Framework • Expert level knowledge of encryption, VPNs, network security architecture and protocols, intrusion testing methods, attack recognition and response systems, and business continuity planning and testing. • Advanced technical knowledge of security tools to include security scanning, anti-virus, intrusion detection. • Advanced knowledge of the firewalls and security system configurations to include Cisco firewalls or another firewall technology • Advanced knowledge of cloud computing security controls for Office 365, Azure, and AWS • Other duties as assigned. EDUCATION/EXPERIENCE: • Minimum of B.A/B.S in Computer Science/ Information Systems or commensurate experience • 5+ years of Information security related experience as it pertains to infrastructure • 10+ years of experience in a variety of IT disciplines, including system, network and development • 5+ years of experience in implementing security solutions
PURPOSE OF THE ROLE: Perform the day to day input and bi-weekly processing related payroll functions efficiently, accurately and timely for the Restaurant Support Group and Company owned stores. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Maintain payroll and benefit systems and files by updating and maintaining employee records and data, creating new employee records and making changes as needed. • Creates batch files to import expense payments, commissions, bonuses, paid time off, phone allowances, etc. with zero input errors. • Review payroll previews for accuracy and make appropriate corrections • Run audit reports prior to accepting payroll to ensure accuracy • Follows up on outstanding payroll checks to determine future dispensation • Contacts payroll provider regarding unusual and unique situations that come up and brings to resolution • Calculate, record and process manual checks on as needed basis. • Identifies payroll anomalies that indicate potential employee relations issue and brings to the attention of the HR & Payroll Manager • Develops FP&A period reports detailing earnings, hours worked, etc. for statistical analysis and operational P & L review • Facilitates the recording of and obtaining of store candidate background checks • Administers e-verify process for new team members • Ensures all required new hire paperwork is received for store team members • Creates new hire packets and new hire files • Conducts I9 and file audits • Conducts skill based training on payroll and time and attendance systems • Responds to unemployment claims • Completes EEO1 report • Downloads all payroll related reports, including biweekly, quarterly and annually • Downloads all ADP SOC 1 reports • Conductions bi-weekly audits of payroll records to identify unauthorized time edits • Brings problems to the attention of the supervisor and is willing to ask for help • Identifies and introduces new ideas and solutions to create efficiency in the operation • Respond with accuracy and in a timely manner, within 24 hours, to all employee, peer and management inquiries with the highest priority on customer service. • Assist with compliance and various audits related to loss control, workers compensation, 401(k) audit, payroll, benefits and financial year-end. • Create and produce scheduled (weekly, monthly, annual) and impromptu/ad hoc reporting on key performance indicators and metrics, such as staff satisfaction, retention, turnover and HR related financial reporting for various business stakeholders. • Assist with quarterly and year-end HR/Payroll related activities including, but not limited to performance reviews, benefits open enrollment, year-end reconciliations and new-year transitions • Office and administrative responsibilities, including but not limited to ordering of office supplies, offsite storage, filing, organizing, etc. • Support corporate culture by facilitating various department and companywide events are required • Assists other HR team members with tasks and projects • Other duties as assigned
ESSENTIAL SKILLS: • Represents the brand and department in a professional and polished manner at all times. • Demonstrates drive and initiative • On-going learner; exhibits insatiable curiosity and an interest in self improvement • Exceptional interpersonal skills including a high level of customer service • Ability to respond to changing situations in a flexible manner in order to meet current needs and reprioritize work as necessary • Ability to identify an issue and take appropriate corrective action • Maintains a calm and tactful demeanor when dealing with difficult situations • Ability to successfully multi-task in fast-paced environment with high attention to detail • Effective written and verbal communication skills • Proficiency in using an applicant tracking system, social media, recruitment tools and Microsoft Office (Word, Excel, and Outlook) • General knowledge of basic payroll • General knowledge of employment related law and common practices EDUCATION AND WORK EXPERIENCE REQUIREMENTS: • Minimum 2 years of experience in accounting, payroll or other related field • Minimum 2 years of experience in hospitality industry • FPC certification preferred • ADP payroll experience preferred • Bachelor’s degree preferred • High school diploma or GED
PURPOSE OF THE ROLE: What it means to live the Wingstop Way: We make a difference in people's lives by serving our Brand Partners, Teams, and Guests. As POS Architect - International, you will ensure that our POS and BackOffice systems are not just set up for success, but that they consistently contribute to Wingstop’s operational excellence around the world. How you make a difference every day: The POS Architect - International is responsible for the lifecycle management of restaurant software and hardware on a global scale. This role owns and steers the implementation and ongoing support for our International POS system and other technologies, as well as associated rollouts and refreshes. This individual partners with peers to meet business objectives but still maintains a hands-on approach with the technical team. This individual also maintains healthy, influential, and productive 3rd-party vendor relationships. There will be regular interface with cross-functional stakeholders to translate business objectives into results by priority-setting with colleagues, driving process improvements, and building and managing relationships with franchisees. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Collaborate with and facilitate priority-setting across a diverse, cross-functional team of business users and franchisees to define and fulfill menu and POS changes, as well as design, implement, and maintain solutions to support business needs. • Participate in the planning, development and execution of multiple, simultaneous small to large projects, in coordination with internal department heads and vendor resources where applicable. • Participate in day-to-day direction-setting and execution with a cross-functional team, effectively balancing projects, small enhancements, upgrades and support items. • Work with vendors and cross-functional resources to deliver projects, resolve issues, achieve budget requirements, and manage the application and hardware lifecycle. • Work with external vendors and cross-functional resources to deliver features and enhancements across the restaurant systems platform. • Participate in efforts to select, plan, and rollout new technologies, processes and vendor integrations to support additional business needs. • Partner with Development and Operations teams on New Restaurant Openings, ensuring hardware and software are ready for on-time openings. • Support the smooth opening of new restaurants by driving process and platform improvements in order to deliver improved service and functionality to restaurant operators. • Provide technical expertise and thought leadership during the planning, development, and execution of the restaurant systems roadmap in coordination with internal department leaders and vendor resources, where applicable. process reengineering to improve processes and efficiencies. • Build relationships with and serve as an escalation point of contact for franchisees. • International travel, up to 15%. • Other duties as assigned.
SKILLS/QUALIFICATIONS: • Ability to work in a fast-paced & team-oriented environment. • Strong business acumen and analytical skills with exceptional follow-up and sense of urgency. • Excellent written and oral communication skills. • Strong interpersonal skills and ability to build collaborative relationships across functional areas. • Experience with Oracle Micros, Oracle Simphony, and/or NCR Aloha required. • 7 years of experience with IT and POS systems. • 5 years of planning, leading, and executing POS projects and distributed system rollouts. • 5 years of leading multiple, medium-sized projects from planning through rollout, including coordinating efforts across business users, technical teams, and vendors. • 5+ years of overseeing POS systems in a distributed software and hardware environment. • Relevant experience in a distributed/multi-location chain business, such as restaurant, retail, or hospitality. • International experience beneficial. • Bachelor’s Degree in IS / MIS, CS or business-related field preferred. A DAY IN THE LIFE: • Frequent use of computer and other technology, often in a seated position. • Frequent use of mental energy while analyzing, developing, coordinating, and preparing projects and processes. • Frequent communication, both verbally and in writing. • Routine need to shift priorities among simultaneous projects, while upholding quality and sense of urgency. Routine need to maintain schedule flexibility while working across international time zones. o Examples: A typical day might include a 6:30am call to the UK, as well as a 6pm call to Singapore. On-call responsibilities for emergencies. For instance, a full POS outage overseas would need to be communicated to stakeholders while working with vendors to ensure proper support and resolution. Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
PURPOSE OF THE ROLE: The Real Estate (Development) Manager core responsibility is to increase the restaurant count in a multi-state region. The role proactivity tracks, controls and manages the prototypical standards of the development process and timeline to ensure successful and timely openings. This position is based in the DC/Maryland/Virginia area. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Demonstrate and understand the development process of Brand Partner (Franchise) sales, real estate, construction, training and operations. • Creates and implements restaurant development strategic plan for the region taking into account macro and micro economic variables. • Performs market research, both formal and informal, to define real estate development plans; coordinating with teams to update and maintain the overall market development plans. • Identify, review and validate new restaurant development opportunities using a broad spectrum of data. • Oversee and deliver annual net new restaurant targets; track and forecast all new restaurants according to critical milestones. • Execute and manage all new development agreements in order to achieve goals. • Primary contact for all Brand Partners (franchisees) developing new locations in the Wingstop system from real estate site approval through the opening process. • Build strong working relationships with Brand Partners (franchisees) and effectively advise on the opening process, ensuring commitments with vendors are being met and all tasks remain on schedule. • Support Brand Partners (franchisees) seeking loans from financial institutions; SBA, conventional, construction, equipment, reimaging and POS. • Provide all essential materials to Brand Partners as needed. This includes development materials; business plan guide, development checklist, vendor checklist, vendor contacts and all other pertinent information related to developing a new location. • Communicate effectively to the Brand Partner (franchisee) regarding management plans for building and opening their business.
SKILLS/ QUALIFICATIONS: • Communicates effectively and efficiently with RSC team members, vendors and Brand Partner (franchise) community. • Provides personalized service, builds rapport, is approachable and fosters solid relationships. • Approaches problems and challenges objectively to identify issues; decisive in picking a course of action and makes sound decisions based on experience. • Self-starter who works independently with minimal supervision. • Energetic, proactive, innovative and flexible. • Comfortable working in a highly visible role • Exceptional analytical and problem solving skills • Exhibits tenacity meeting goals and determining solutions to meet business challenges. • Resourceful, learns quickly and has a thirst for knowledge. • Ability to handle highly confidential materials and information • Maintains a calm, tactful demeanor when dealing with difficult situations. • Manages multiple projects and timelines with a sense of urgency and follow through. • Well organized and detail oriented. • Exhibits sound judgment. • Forms strong working relationships within team. • Inspires others and forms strong working relationships within team. • Strong interpersonal, written and verbal communication skills. • Self starter who works independently and is highly self-motivated; goal oriented. • Excels in a fast paced environment. • Identifies additional tasks to be completed and willingly assists others. • Follows direction with focused attention. • Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement. • Strong computer skills required. EDUCATION AND WORK EXPERIENCE REQUIREMENTS: • Minimum 5 years real estate / retail development or franchise development experience required • Prior restaurant experience highly preferred • Knowledge of office administration and procedures required • College degree preferred
***IDEAL CANDIDATES WILL BE BASED IN DALLAS, TX*** PURPOSE OF THE ROLE: What it means to live the Wingstop Way: We make a difference in people's lives by serving our Brand Partners, Teams, and Guests. As Regional Construction Manager – Southwest, you will oversee the construction process of new and remodeled restaurants around the region to uphold our quality brand standards and ensure timely openings. How you make a difference every day: The Regional Construction Manager – Southwest will monitor the construction process as it relates to general contractors, equipment vendors, signage, and other construction elements. By maintaining oversight and a keen eye for detail as multiple projects go through their various phases, this role is critical in providing quality control assurance of our brand’s prototypical standards. RESPONSIBILITIES: • Interface with general contractors working on various phases of multiple projects and advise to ensure Wingstop Standards are being met for all new Corporate and Franchise locations. • Track and control construction and vendor schedules to achieve completion of projects within time for a successful store opening. Review progress reports, check on any reported difficulties, and correct other reported deficiencies. • Report to Sr. Director of Construction on progress and any necessary modifications of plans that seem indicated. • Interface and advise franchisees during the construction process and provide support. • Review and advise the franchisees of change orders and additional fee collections from approved vendors and/or general contractors. • Coordinate the décor element installation with general contractors and procurement with brand vendors. • Administer final corporate inspection with General Contractor and Brand Partner. • Create required punch list to be completed prior to all new store openings. • Brings problems to the attention of the supervisor; is willing to ask for help. • Identifies and introduces new ideas and solutions to create efficiency in the operation. • Represents the brand and team in a professional and polished manner at all times. • Meet contractual conditions of performance. • Review the work progress on daily basis. • Prepare internal and external reports pertaining to job status. • Analyze, manager and mitigate risks. • Track and control remodel and new construction of corporate and franchise location • Monitor vendor schedule to achieve completion of projects for a successful on-time store re-opening.
SKILLS/QUALIFICATIONS: • 10+ years of franchise construction project management experience required. • 10+ years of restaurant and/or retail industry experience. • Experience managing a Remodel Program or significant portion of a Remodel Program for a previous employer (preferably Restaurant Company). • Guest service mentality; has a genuine desire to serve the customer. • Strong verbal communication and listening skills. • Self-starter who works well independently with minimal supervision. • Energetic and flexible. • Maintains a calm, tactful demeanor when dealing with difficult situations. • Manages multiple projects and timelines with a sense of urgency and follow-through. • Well-organized and detail-oriented. • Exhibits sound judgment. • Forms strong working relationships within team. • Identifies additional tasks to be completed and willingly assists others. • Follows direction with focused attention. • Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement. • Strong computer skills required: Word, Excel and PowerPoint. • Knowledge of office administration and procedures required. • College degree preferred but not required. A DAY IN THE LIFE: • Frequent verbal, written and in-person communication with Brand Partners, general contractors, vendors, cross-functional team members, etc. • Frequent use of mental energy while managing multiple projects at various stages of completion, reporting/analyzing reports, etc. • Frequent travel throughout the region (up to 75%). • Frequent use of physical energy while travelling, working extended days (10-14 hours), lifting up to 25 pounds, etc. • Regular use of computer and other technology, often in a seated position.
**IDEAL CANDIDATES WILL BE BASED IN DALLAS, TX**
PURPOSE OF THE ROLE: What it means to live the Wingstop Way: We make a difference in people's lives by serving our Brand Partners, Teams, and Guests. As Senior Analyst, Operations Integration, you will ensure that key initiatives are thoroughly analyzed, tested, and deemed prepared to launch throughout our restaurants and Brand Partner community, thus providing our Guests a world-class product and experience, as well as giving our Brand Partners and Teams opportunities to succeed and grow. How you make a difference every day: The Senior Analyst, Operations Integration is a strong collaborator who will keep colleagues throughout the organization up-to-date on operations readiness. By analyzing data sets, performing a variety of testing, and evaluating the results, this role displays a real-time understanding of business trends and opportunities, while being watchful for potential complications. Going a step further, this role translates findings into actionable insights and makes recommendations in concert with strategic goals and a continuous-improvement approach. The goal of this role is to maintain and effectively communicate an objective sense of the company’s readiness to positively impact our Brand Partners, Teams, and Guests, then advise accordingly. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Assist in preparation of analysis and presentations for senior Operations leadership • Use analytical skills to monitor trends, diagnose problems and surface opportunities • Partner with cross-functional teams to develop success criteria and business case for Ops initiatives • Present insights, in both written and verbal form, at any level of the organization • Represent the Operations team at project planning and implementation meetings • Evaluate problems and recommend solutions based on experience and anticipated business needs • Assist in project management and measurement of initiatives to ensure goals are met • Work with colleagues throughout the company to create ongoing partnerships with key business functions to increase business acumen and to inform analyses (e.g. Marketing, Finance, Strategic Growth, Supply Chain, etc.) • Analyze data sets to understand business drivers, then translate the findings into actionable insights • Continuously improve and help streamline processes • Participate in ad hoc business initiatives as needed
ESSENTIAL SKILLS: • Strategic, analytical thinker with strong bias for fact-based decision-making • Resourceful, learns quickly and has a thirst for knowledge and self-improvement • Guest service mentality; has a genuine desire to serve the customer • Passion for delivering high-impact results in a fast-paced, entrepreneurial environment • Well organized and detail oriented, ability to manage multiple deadline with a sense of urgency • Strong interpersonal skills and ability to collaborate across functional areas • Adaptable, exhibits flexibility with changing priorities and conditions • Proactively identifies business trends and displays a willingness to assist others • Manages multiple projects and timelines with a sense of urgency and follow through • Maintains a calm, tactful demeanor when dealing with difficult situations EDUCATION AND WORK EXPERIENCE REQUIREMENTS: • BS/BA degree in Business, Economics, or other quantitative discipline • Advanced degree preferred, but not required • Very strong PowerPoint and Excel skills with modeling experience required • At least 2 years of experience in an analytical role • Prior multi-unit restaurant or retail experience a plus, but not required A DAY IN THE LIFE: • Frequent use of computer and other technology, often in a seated position • Frequent use of mental energy while analyzing/testing/supporting the testing of data, products, equipment, etc. • Frequent communication, both verbally and in writing • Routine use of physical energy while travelling (25% +), working extended days (10-12 hours), etc. • Routine need to shift priorities among simultaneous projects, while upholding quality and sense of urgency
The Sr. Manager, International Supply Chain (ISC) is responsible for purchasing and negotiating supply agreements for products used by Wingstop Restaurants, Inc. international locations while supporting, managing and facilitating the working relationship between the ISC, vendors located both domestically and internationally, distribution and consolidators. The Sr. Manager of ISC will assist in coordinating communication between the Wingstop International Brand Team (Marketing, Operations and R & D) and the ISC Team. RESPONSIBILITIES: • Support company, brand and department initiatives • Negotiate supply agreements for international vendors and consolidators • Develop and manage analytics of international business including products, vendors, costs, logistics, sales • Develop mechanism & process for tracking monthly sales by vendor • Develop and maintain monthly order guide for international suppliers • Create, analyze and communicate relevant reports to support business needs Support QA efforts as needed • Participate, as required, in International team meetings and provide relevant supply chain communication back to the international team • Develop projected restaurant growth plans and opening schedules with regional vendor capabilities to ensure strategic alignment and consistent quality and supply • Communicate with Franchisees/Operators on specific Supply Chain issues, initiatives and inquiries as necessary • Collaborate with the domestic SC team in determining volume forecasts with the International Department’s forecasts and guidance • Provide formal communication to franchisees, distributors and suppliers regarding upcoming LTO, test and new product/vendor roll-outs • Manage procurement activities to obtain lowest total cost for quality, delivery, service and innovation • Manage the evaluation of international suppliers and logistics • Responsible for improving on-going cost reductions & cost analysis and planning. • Prepare presentations for management and vendor updates.
SKILLS/QUALIFICATIONS: • Food & Beverage experience a must • Prior experience in chain restaurants purchasing preferred • Outstanding organizational skills a must • Outstanding analytical skills a must • Supply Chain/Purchasing experience a plus • Superior attention to detail required • Excellent analytical and problem solving skills • Ability to multi-task and manage projects (from start to finish) effectively • Strong computer skills with proficiency in Microsoft Office - Word, Outlook and PowerPoint and advanced knowledge of Excel • Ability to adapt to change with a positive attitude • Ability to interact with all levels of internal and external partners • Strong written and oral communication skills • Franchising experience preferred • Professional, courteous, reliable and mature • Must be service oriented and understand the level of support required in this role