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Outdoor Activities Operations Manager

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Outdoor Activities Department - Charlotte, NC

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To help maintain and grow the success of the Outdoor Activities Department, we’re seeking an experienced operations manager to oversee daily activities. The Operations Manager is a key leadership position with a critical role in the fulfillment of the U.S. National Whitewater Center’s (USNWC) brand promise of delivering high-quality experiences. The Operations Manager is responsible for overseeing a supervisory team and also managing the day to functions of the operation. Responsibilities • Develop, implement, and maintain quality assurance and safety protocols • Maintain a keen awareness of how the brand is being represented and demonstrate a relentless pursuit of meeting the brand promise • Execution of processes and procedures to ensure consistency with objectives • Manage an efficient operation with a strong fiscal awareness to continuously ensure the proper execution of resources • Be a key leader in the planning and execution of any additional programming including winter activities Leadership • Relentless pursuit to create and maintain a culture of safety within the organization • Lead, motivate, and support a large team within a demanding environment • Create, monitor, and execute training programs for incoming guides as well as continuing education programs for existing guides • Maintain constant communication with management and staff to ensure proper operations of the department • Create and utilize key tools and metrics to measure team results and hold the team accountable to established goals and objectives


• 4 year degree in Operations Management, Recreation Management, or another related field • 5+ years of relevant management experience in operations • Flexibility to work evenings, weekends, holidays, and during other USNWC events as needed • Actively engaged in the enjoyment of outdoor adventures Physical Demands The Outdoor Activities staff must complete an approved guide training. Must have the ability to lift 75+ pounds and stand for long periods of time. Preferred Qualifications • Prior experience working in the outdoor industry • Able to communicate clearly and effectively • Organized, enthusiastic, and flexible • Wilderness Medicine or First Aid/CPR certifications

Additional Info:

Benefits • Medical, dental, vision • 401K • Access to the Whitewater Center’s pass activities • Staff discount program and pro deals • Paid Time Off Overview of Department Outdoor Activities The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences. Working at Whitewater Whitewater is rooted in the belief that the active, outdoor lifestyle is for everyone. We are a team whose culture and work environment are dedicated to providing real engagement through authentic experiences. By promoting an active, outdoor lifestyle, we build community and opportunities for people to come together.

Disability Accommodation for Applicants

U.S. National Whitewater Center is committed to providing individuals with disabilities with reasonable accommodations in its job application and hiring process. If you have difficulty using our on-line application system because of a disability, you may contact us at the following email address and phone number: or (704) 391-3900.

This email address is reserved for individuals who require an accommodation due to a disability only. The U.S. National Whitewater Center representative who monitors this email account will not have access to existing profiles in the system and will be unable to provide any application status updates.