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Front of House Manager

at the following location(s):

Food & Beverage Department - Charlotte, NC

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Front of House Managers at the U.S. National Whitewater Center (USNWC) are responsible for supervising the front-of-house staff and operations of the River’s Edge restaurant, Pump House Biergarten, catered events and other food and beverage outlets. Responsibilities • Maintain a strong presence on the floor during restaurant hours • Ensure quality standards for food and dining experiences are met • Anticipate guest needs, and provide each customer with a positive, engaging experience • Hire and develop front-of-house staff • Enforce performance expectations and utilize evaluation techniques • Lead by example, and hold the team accountable • Facilitate communication between the front-of-house and back-of-house • Project guest traffic at all food outlets in preparation for efficient daily operations • Manage labor costs, adjusting staffing levels as needed • Practice daily recordkeeping of product waste and participate in monthly inventory processes • Order food and beverage product based on predetermined par levels and anticipated business needs


• Management level experience in a fast-paced, high-volume dining atmosphere • Excellent leadership, management, and communication skills • Excellent service skills, professional demeanor • Ability to adjust operations based upon business demands • Maintain availability to work nights, weekends, and holidays with frequency

Additional Info:

Benefits Facility Access Staff Discount Program Health, Dental, Vision Flexible Spending Account 401(k) Paid Time Off Overview of Department Food and Beverage The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining. Working at Whitewater Whitewater is rooted in the belief that the active, outdoor lifestyle is for everyone. We are a team whose culture and work environment are dedicated to providing real engagement through authentic experiences. By promoting an active, outdoor lifestyle, we build community and opportunities for people to come together.

Disability Accommodation for Applicants

U.S. National Whitewater Center is committed to providing individuals with disabilities with reasonable accommodations in its job application and hiring process. If you have difficulty using our on-line application system because of a disability, you may contact us at the following email address and phone number: or (704) 391-3900.

This email address is reserved for individuals who require an accommodation due to a disability only. The U.S. National Whitewater Center representative who monitors this email account will not have access to existing profiles in the system and will be unable to provide any application status updates.