Description
The role of Assistant General Manager (AGM) requires strong, positive, vocal leaders centered on mirroring the vision and direction of the company and of the General Manager. Assistant GM’s must be hands-on leaders, providing positive communication and direction throughout the shift. AGM’s must understand our Standards and hold smile makers accountable to those Standards at all times. AGM’s must have flexible schedules that match the GM Scheduling Guidelines. AGM’s will be scheduled Forty Hour work weeks. Job responsibilities include but are not limited to: Shift Operations – AGM’s will lead their shifts. Focus will be centered on the guest experience; controlling labor, minimizing food waste, recipe accuracy, speed and steps of service, cleanliness and productivity. Schedule Writing – AGM’s will become proficient in forecasting and scheduling to meet labor expectations while insuring great guest experiences at all times. Training – AGM’s will help coordinate training with Certified Trainers and assist the GM in following up with final validations. Interviewing and Hiring – AGM’s will assist GM’s with first interviews – utilizing interview questionnaire – and provide feedback concerning candidates. Cash Handling and Deposits – AGM’s will be responsible for all deposits, drawer counts and petty cash purchases during their shifts. Inventory and Ordering – GM’s will work with AGM’s to become proficient at understanding pars and accurate ordering. GM’s will work with AGM’s to master accurate inventory. Margins – AGM’s will have a good knowledge of Food, Labor and Supply costs and work to keep margins at budget. Unit Operations – The GM’s will continue to work with and develop AGM’s knowledge level of unit operations including; R&M, Budgeting, Goal Setting, Personnel development and P&L knowledge
Requirements
Must be able to lift up to 15-20 lbs which is required for putting away inventory and stocking Must have working knowledge of computers. Must agree to a background and credit check. Must be eligible to work in the United States. Must possess a valid driver’s license. Must have a managers Food Safety Certificate. Bilingual a plus.
Additional Information
Our company uses E-Verify to confirm the employment eligibility of all newly hire employees. To learn more about E-Verify, including your rights and responsibilities, please visit: www.e-verify.gov/
Description
As a General Manager at Twistee Treat you would be responsible for providing leadership to your team. We want every manager to be the best leader possible; and following TRED is the way to get there. TRED is defined: TRAINING – Every coach never stops training. They look at the end goal and work diligently daily to move the behaviors of their team to get them to the goal. RECOGNITION – Everyone loves to be recognized. Recognition reinforces great behaviors. Noticing great behaviors is harder to do consistently than only pointing out what they do wrong. The PIN program works great for this. Praise in Public, Coach in the closet. EDUCATION - Learning should never stop. What we learn from our guests, employees, and leaders makes our company strong. A great listener is usually the smartest person in the room. DEVELOPMENT – Molding a team member to be their best requires constant feedback. Everyone want to know how they are doing, both positively and negatively. 5 minute feedback is a tool to give direction and development. Our General Managers must maintain the highest standards of Friendliness and Cleanliness as well as financial results. Key responsibilities include but are not limited to: The working environment consists of working 45-50 hours per week. Our expectation is managers schedule themselves during our peak business hours, which consist of weekends and nights. The General Manager is responsible for cash handling and deposits, inventory, purchasing and payroll validation as well as labor law compliance. Must be able to lift up to 15-20 lbs which is required for putting away inventory and stocking Must have working knowledge of computers. Must agree to a background and credit check. Must be eligible to work in the United States. Must possess a valid driver’s license. Must have a managers Food Safety Certificate. A college degree is preferred. A combination of practical experience and education will be considered as an alternative GM’s will be scheduled minimum 5 days and 45 hours per week. GM’s must clock in and out - anytime they are in the cone GM’s must work at least TWO Weekend evenings (Friday, Saturday or Sunday) each week – and in rotation (not taking the same day off every week). If a GM needs more than one weekend night off in a particular week – it must be approved by the Director of Operations. Manager coverage is critical during peak revenue days/shifts and the schedule must reflect this coverage. GM’s should open no more than Two Times per week – preferably One Time only. GM’s must work volume shifts when not opening – until 9:30pm on weekdays and 10pm on weekends. GM’s should work a minimum of 4 closing shifts (Friday or Saturday) per month. This schedule applies to Managers in Training or second Salaried Managers in a location (if applicable). All Schedules must be entered in Revel by 6pm on Thursday evenings for Director’s approval. If a GM changes their schedule it must be approved by their DO – this includes leaving early coming in late. Any deviations to these guidelines must be approved by the Director of Operations. Bilingual a plus.
Requirements
Additional Information
Our company uses E-Verify to confirm the employment eligibility of all newly hire employees. To learn more about E-Verify, including your rights and responsibilities, please visit: www.e-verify.gov/
Description
Our GM’s are challenged each day with running a profitable business, centered around controlling food waste, supply cost, labor, cleanliness and retaining great talent, along with building sales and increasing guest return. They cannot do this without your support. We do not lead from the back, but rather attack from the front. When the GM is not there, our Shift Leaders need to be the hardest working person in the cone! Our success depends on this. Be vocal! Be positive! Make sure the guest comes first! Our shift leaders should have complete knowledge of: LABOR: What is our Crew Labor Target? How do we achieve this? - Breaks for minors (and others) at effective times. - Revel hourly labor report - $50 man hours at a maximum. - Team member productivity (holding the team accountable) CASH HANDLING: Accurate reporting for deposits for each drawer nightly. Putting together bank bags for Dunbar. DAILY LINE UP CARDS: Filled out each shift, accounting for breaks for minors with sales driven team members in the windows. Aces in places! GUEST AND TEAM MEMBER INCIDENTS: Gathering as much information as possible when incidents occur. Utilize the Incident Report 100%. COST OF SALES: Controlling food waste through? - Weighing cups an cones each shift - Observing and coaching recipes - 100% adherence to training program - 100% adherence to New Hire Validation CLEANLINESS AND ORGANIZATION: Cleaning and stocking as you go Utilize checklists for each shift – 100% complete 100% Guest Ready at peak times Patio is cleaned by timer (15-20 minutes at peak times) Shift operates at hospital clean standards Bilingual a plus.
Requirements
Additional Information
Our company uses E-Verify to confirm the employment eligibility of all newly hire employees. To learn more about E-Verify, including your rights and responsibilities, please visit: www.e-verify.gov/
Description
Our motto is we hand out smiles, one customer at a time with our Smile Makers being the ambassadors of our brand. We seek out energetic team members that love to interact with people on a daily basis, have an outgoing personality, and are looking for a positive, fun job experience unlike any other. As a Smile Maker for Twistee Treat you have a chance to make a great first impression for our guests. Along with making best in class ice cream, you are able to deliver amazing smiles! Smile Maker Requirements: Comply with health and food safety standards Engage in friendly conversation with guests Be able to tolerate higher levels of noise from music, guest and employee traffic Adhere to Twistee Treats Standard Operating Procedures Clean tables, counters, floors, bathrooms, utensils, power wash patio and take out trash Operate cash register: handle, balance and follow all cash handling procedures Be able to frequently reach, feel, bend, stoop, carry, for 4 hour periods at a time Be able to work in both warm and cool environments, indoors (90%) and outdoors (10%) Be at least 16 years of age Have the desire to earn above competitive wages and opportunity for career growth Share our goal to maintain an energetic work environment, that is a fun, positive and rewarding experience for YOU, and our guests Bilingual a plus.
Requirements
Additional Information
Our company uses E-Verify to confirm the employment eligibility of all newly hire employees. To learn more about E-Verify, including your rights and responsibilities, please visit: www.e-verify.gov/