The Assistant Manager is responsible for the overall shift operations and the execution of product excellence in a store. This position reports to the General Manager; however, in the absence of a General Manager, the Assistant Manager acts as the store leader.
Lead Crew Team • Lead and direct Crew shifts acting as manager-in-charge of store • Partner with General Manager to coach, counsel and direct Crew members • Ensure a positive team environment and maintain a calm professional demeanor at all times • Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to Crew to ensure operational excellence and to improve Crew performance • Participate in the staff planning, interviewing and hiring process for new Crew members. Lead Service Excellence • “Serve Happiness” to every guest every day • Create and nurture a warm welcoming environment at all times for both Crew and Guests. • Ensure standards are consistently met for speed of service, order accuracy, product quality, and store cleanliness • Handle problem resolution with composure while living The Melt values. • Inspire, motivate, and coach Crew members to their very best performance. Be a positive role model. Lead Profitable Operations • Execute opening and closing duties – opening shift, shift change, and closing shift procedures • Ensure food quality, food safety and store cleanliness. Follow health, safety and sanitation guidelines • Manage to shift schedule and utilize deployment tools to maximize shift performance • Manage inventory needs by ordering, receiving and storing items according to procedures • Follow cash management and cash register policies and ensure all Crew always follow procedures
• Must be 18 to apply • Must have at least 1 year of management experience in a restaurant, deli, café, fast food, coffee, or retail environment • Must be available to work 30 – 40 hours per week, including weekends. • Must develop and maintain effective working relationships • Must have strong interpersonal skills, the ability to learn quickly and the to work as part of a team • ServSafe certification • Must be HAPPY
At The Melt, our goal is to provide an “I Love It Here Experience” for our guests and our Crew Members. As a Crew Member, you will earn a good hourly wage, learn valuable restaurant skills, and possibly grow into leadership roles (we like to promote from within). Your main responsibility as a Crew Member is to ensure that you are delivering the highest level of food quality and prompt guest service, in a friendly, clean and safe restaurant.
- prior experience not required - we will provide you the training to give you the confidence to do any task - must be a team player - must have strong interpersonal skills, a positive attitude, and the willingness to learn quickly - available to work flexible hours including peak sales times, opening shifts, closing shifts, and weekends - must be able to have fun and multi-task in a fast-paced environment - must be able to read and communicate in English - capable of lifting between 25-50 lbs.
-Free meal program -50% discount on meals during your off time -Employee Referral bonus program
The Shift Manager position is an entry level leadership development position for employees seeking to grow into a management position. The Shift Manager assists the Management Team in executing specific aspects of the restaurant operations during scheduled shifts. In the absence of a Manager this position is responsible for leading the overall daily functions of the restaurant including, but not limited to, cleanliness and sanitation, friendly and efficient guest service, maintaining THE MELT’s standards and expectations of food quality, freshness and presentation. In addition, directs and assists with everyday functions of the restaurant which includes cash handling and opening/closing the restaurant. Your responsibilities include, but are not limited to, the following: Guest Engagement a) Welcoming every guest with a smile and being genuinely friendly at all times. b) Delivering fast, friendly and accurate service to all guests c) Attending to guests needs as a primary focus. d) Answering guest questions related to the menu and suggestive selling to help the guest order e) Using empowerment to solve for any challenging guest issues. f) Wowing our guests throughout their visit with impeccable guest service and hospitality g) Knowledge of the various guest benefit programs…i.e. Loyalty, Whole Kids h) Knowledge of Melt guest technology…THE MELT app, Kiosk Ordering, OSB, Online-Ordering, P.O.S. etc. Product Excellence a) Knowledge of the menu and ingredients profile for all Melt menu items b) Ensuring order accuracy prior to, or upon guest delivery c) Adhering to plating standards for both in-house and to go orders d) Conduct visual inspection to ensure appealing food presentation and ensure adherence to recipe standards e) Restocking of the Grab & Go f) Monitoring ticket times to ensure food is delivered within THE MELT’s speed of service guidelines Restaurant Cleanliness and Food Safety a) Following all Melt policies related to Uniform, Grooming and Personal Hygiene b) Following all food safety and sanitation requirements and practices c) Conduct frequent Dining Room Sweeps to ensure the dining room is bussed and clean, trash is compacted or thrown out, condiment caddies are clean and full and beverage bar is clean and stocked d) Conduct frequent restroom checks to ensure cleanliness and that its fully stocked with toilet paper, soap and paper towels e) Ensure the POS and Expo area are clean and stocked Personal Conduct and Safety a) Holds shift crew accountable to all Melt Standards, guidelines and policies b) Following all Melt policies related to Uniform, Grooming and Personal Hygiene c) To not put other crew, guests, or managers at risk of injury/illness d) To not intentionally or recklessly interfere with or misuse equipment or any other item supplied at the workplace. Ensure the equipment is used for only food product served at THE MELT e) Follow all Crew policies and procedures related to successful employment at THE MELT f) Promoting teamwork to achieve restaurant goals g) Attending and being punctual to all scheduled shifts h) Communicate with fellow crew members in a courteous and respectful manner i) Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) as trained or instructed Talent Excellence a) Effectively on-boarding newly hired talent and ensuring thorough training by utilizing current training tools and process b) Setting expectations and establishing accountability for all tasks associated with daily operations c) Having knowledge of restaurant policies regarding crew and administering prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
a) MUST BE HAPPY & Must be 18 to apply b) Must have 6 months of guest service crew experience with THE MELT, or 6-12 months experience as a shift leader within The Fast Casual, QSR or Mid-scale Casual Dining segment c) Must have strong interpersonal skills, a positive attitude and the ability to learn quickly d) Must be available to work flexible hours including peak sales times, opening shifts, closing shifts, and weekends e) Prior experience not required but helps if you’ve worked in a restaurant, deli, café, fast food, coffee, retail or customer service f) Must be able to work under pressure and multi-task in a fast-paced environment g) Must have Safe Food handling certification card (such as ServSafe®) required prior to start in California h) Must be able to read and communicate in English i) Must be able to lift between 25-30 lbs.
THE MELT uses Snag to make the application process simple.17