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Description
Title: Assistant Manager Reports To: General Manager As a primary management team member, the Assistant Manager works directly with the General Manager in the overall operations of the store. Reporting directly to the General Manager, the Assistant Manager would act as store leader in the absence of the General Manager. Responsibilities include but are not limited to the following: Leads Crew Team • Leads and directs Crew shifts acting as manager-in-charge of store • Partners with General Manager to coach, counsel and direct Crew members • Ensures a positive team environment and maintains a calm professional demeanor always • Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to Crew to ensure operational excellence and to improve Crew performance • Participates in the staff planning, interviewing and hiring process for new Crew members Leads Service Excellence • Ensures “I Love It Here” experience for every guest • Ensure standards are consistently met for speed of service, order accuracy, product quality, and store cleanliness • Handles problem resolution with composure while living The Melt values • Inspires, motivates, and coaches Crew members to their very best performance Leads Profitable Operations • Executes opening and closing duties – opening shift, shift change, and closing shift procedures • Ensure food quality, food safety and store cleanliness. Follows all health, safety and sanitation guidelines. • Manages to shift schedule and utilizes deployment tools to maximize shift performance • Manages inventory needs by ordering, receiving and storing items according to procedures • Follows cash management and cash register policies and ensures all Crew always follow procedures Qualifications • Must be Happy and Positive with a collaborative leadership style • Must have at least 1-2 years of Restaurant Management experience within The Fast Casual, QSR or Mid-Scale Casual Dining segment. • Must have strong interpersonal skills, the ability to learn quickly and the leadership skills to build and be part of a team • Must be able to work under pressure and multi-task in a fast-paced environment. • Must have exceptional work ethic
Requirements
Lead Crew Team • Lead and direct Crew shifts acting as manager-in-charge of store • Partner with General Manager to coach, counsel and direct Crew members • Ensure a positive team environment and maintain a calm professional demeanor at all times • Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to Crew to ensure operational excellence and to improve Crew performance • Participate in the staff planning, interviewing and hiring process for new Crew members. Lead Service Excellence • “Serve Happiness” to every guest every day • Create and nurture a warm welcoming environment at all times for both Crew and Guests. • Ensure standards are consistently met for speed of service, order accuracy, product quality, and store cleanliness • Handle problem resolution with composure while living The Melt values. • Inspire, motivate, and coach Crew members to their very best performance. Be a positive role model. Lead Profitable Operations • Execute opening and closing duties – opening shift, shift change, and closing shift procedures • Ensure food quality, food safety and store cleanliness. Follow health, safety and sanitation guidelines • Manage to shift schedule and utilize deployment tools to maximize shift performance • Manage inventory needs by ordering, receiving and storing items according to procedures • Follow cash management and cash register policies and ensure all Crew always follow procedures
Additional Information
• Must be 18 to apply • Must have at least 1 year of management experience in a restaurant, deli, café, fast food, coffee, or retail environment • Must be available to work 30 – 40 hours per week, including weekends. • Must develop and maintain effective working relationships • Must have strong interpersonal skills, the ability to learn quickly and the to work as part of a team • ServSafe certification • Must be HAPPY
Description
At The Melt, our goal is to provide an “I Love It Here Experience” for our guests and our Crew Members. As a Crew Member, you will earn a good hourly wage, learn valuable restaurant skills, and possibly grow into leadership roles (we like to promote from within). Your main responsibility as a Crew Member is to ensure that you are delivering the highest level of food quality and prompt guest service, in a friendly, clean and safe restaurant.
Requirements
- prior experience not required - we will provide you the training to give you the confidence to do any task - must be a team player - must have strong interpersonal skills, a positive attitude, and the willingness to learn quickly - available to work flexible hours including peak sales times, opening shifts, closing shifts, and weekends - must be able to have fun and multi-task in a fast-paced environment - must be able to read and communicate in English - capable of lifting between 25-50 lbs.
Additional Information
-Free meal program -50% discount on meals during your off time -Employee Referral bonus program
Description
Title: Shift Manager Reports to: General Manager Position Summary: The Shift Manager is an entry level leadership position for those seeking to grow into a management role. Assists the Management Team in executing the “I Love It Here” guest experience. Your responsibilities include, but are not limited to, the following: Lead Crew Team a) Responsible for leading opening and closing shifts b) Leads crew in the overall daily functions of the restaurant, including friendly and efficient guest service, product quality, and cleanliness. c) Delegates tasks to Crew Members and ensures execution to meet operation and service goals. d) Effectively communicates before, during and after the shift to Crew Members and management team. e) Conducts crew training using appropriate company resources. f) Develops positive relationships with Crew Members by understanding individual motivation, needs, and concerns. g) Directs crew in proper procedures of cash handling and opening/closing the restaurant. h) Has full knowledge of restaurant policies regarding crew and administers prompt, fair and consistent corrective action for all violations of company policies, rules and procedures. Guest and Product Excellence a) Orchestrates the “I Love It Here” experience for all guests b) Commits to ensure standards are consistently being met for speed of service, order accuracy, product quality and store cleanliness. c) Resolves guest issues positively and promptly while upholding The Melt’s values. Restaurant Cleanliness and Food Safety a) Ensures crew adheres to Melt policies related to Uniform, Grooming and Personal Hygiene b) Oversees all food safety and sanitation requirements and practices Personal Conduct and Safety a) Holds shift crew accountable to all Melt employment standards, guidelines and policies b) Ensures safety and security for all Crew and Guests. Requirements/Qualifications a) MUST BE HAPPY b) Must have 6-12 months’ experience supervisory/management experience within The Fast Casual, QSR or Mid-Scale Casual Dining segment c) Must have strong interpersonal skills, a positive attitude and the ability to learn quickly d) Must be available to work flexible hours including peak sales times, opening shifts, closing shifts, and weekends e) Must be able to work under pressure and multi-task in a fast-paced environment f) Must have Safe Food handling certification card (such as ServSafe®) prior to start in California g) Must be able to read and communicate in English h) Must be able to lift between 25-30 lbs.
Requirements
a) MUST BE HAPPY & Must be 18 to apply b) Must have 6 months of guest service crew experience with THE MELT, or 6-12 months experience as a shift leader within The Fast Casual, QSR or Mid-scale Casual Dining segment c) Must have strong interpersonal skills, a positive attitude and the ability to learn quickly d) Must be available to work flexible hours including peak sales times, opening shifts, closing shifts, and weekends e) Prior experience not required but helps if you’ve worked in a restaurant, deli, café, fast food, coffee, retail or customer service f) Must be able to work under pressure and multi-task in a fast-paced environment g) Must have Safe Food handling certification card (such as ServSafe®) required prior to start in California h) Must be able to read and communicate in English i) Must be able to lift between 25-30 lbs.