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The Glass Knife - Winter Park, FL

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The Glass Knife is an exciting, new dining concept. As a blend of both quick and full-service, we bring a truly unique experience to Winter Park with a standout offering that features the perfect combination of sweet treats and savory fare. Our sophisticated yet approachable destination will re-define the level of artistry, precision and service in our community. Whether it’s where a Guest chooses to start their morning, close out their evening or celebrate a special moment with family and friends, our ultimate mission is for The Glass Knife to be as familiar and welcoming as mom’s own kitchen table. We need your help. Competencies & Expectations for All Roles at The Glass Knife: • Display a passion for what you do and a drive to improve. • Provide unprecedented customer service to all Guests of The Glass Knife at each and every touchpoint. • Exhibit strong interpersonal skills; The ability to genuinely and proactively interact with Guests & other team members and effectively communicate, both verbally and in written formats. • Demonstrate friendliness, ambition, creativity and flexibility in a fast-paced service environment; Perform all duties and responsibilities with a smile, professionalism and energy. Strong listening skills and the ability and willingness to take direction is vital. • Maintain a prideful approach with respect to your personal appearance and language at all times. • Display a passion for in-depth food & beverage product knowledge and a commitment to learning key elements of the “story” behind The Glass Knife, its products, services, retail offerings and interior design aspects. • Display personal and Brand integrity; Understand and adhere to all policies, procedures and brand standards of The Glass Knife. • Know and comply with all safety and sanitation policies, standards, and procedures that apply to your role. Actively participate in all required training and safety meetings. A commitment to safety for both our Guests and team members is a priority. • Commit to timeliness. You are expected to report to work on time at the scheduled start of your work shift. Reporting to work on time means that you are ready to start work, not just arriving at your scheduled start time. You are responsible for consistent, dependable transportation to and from work.


• Demonstrated pleasant attitude and energy to ensure great customer service • Professional demeanor, appearance and communication skills in accordance with restaurant guidelines • Demonstrated ability to learn food and beverage knowledge and participate in training as required • Ability to work under pressure and multi-task in a fast-paced environment • Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns • Ability to create a pleasant dining area for customers • Ability to remain alert and maintain positive attitude during slow periods • Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions • Ability to maintain a safe and clean restaurant for customers • Ability to walk and stand for long durations • Ability to do moderate to heavy lifting (25 lbs. or less) • Knowledge and adherence to TGK policies and procedures • Commitment to service of customers, staff, co-workers and management • High integrity and honesty, Work Ethic, passion and commitment • Ability to work scheduled hours, including weekdays, weekends, and holidays • Follow through and dependability • Knowledge and commitment to safety and food sanitation

Additional Info:

Required experience: • Customer Service: 1 year Pay: $9.00-$11.00 + Tips