Description
Responsible for service in the manner most pleasing to members and their guests. Assures a high standard of: appearance, hospitality and service in personnel and cleanliness of dining rooms, meeting rooms, bars & ballroom. Supervises and trains dining room staff. •Leads by example in work ethic, performance, appearance demeanor & all interactions with Members & staff alike •Interfaces with all departments in the Club to ensure a seamless experience for members & guests •Schedules all service staff •Hires, trains, supervises, disciplines and evaluates dining room & banquet staff •Communicates daily with other F & B managers to ensure everyone is informed & consistent on issues related to policies, employees, functions, set-ups, etc. •Develops and continually updates a training manual. Maps out a specific & thorough training program for new hires complete with tests that need to be passed before being able to go on the floor. Provides on-going training for all service staff on a regular basis •Organizes floor plans for dining room & banquet events •Carefully supervises dining room & banquet staff to help assure proper service; jumping in when necessary •Inspects dining room & banquet employees to ensure that they are in complete, proper and clean uniforms at all times •Participates in wine tastings, provides input & feedback related to revising the wine list, involved in planning & execution of wine dinners •Maintains proper pars where alcohol & bar items are concerned. Assist with monthly beverage inventory •Directs pre-meal meetings with dining room personnel. Relays information and policy changes and briefs personnel •Assures that all side work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule. •Assures that the dining room and other club areas of responsibility are secure at the end of the business day •Takes reservations and checks table reservation schedules •Greets and seats members and guests as necessary •Performs table checks in a la carte dining – talking to Members, inquiring about the quality of food, service & overall dining experience •Is aware of the Monthly Calendar of Events in Banquets, knows what is coming up and plans accordingly (staffing levels, scheduled start times, etc.) •Reads BEO’s daily and is prepared to answer Member inquiries such as room locations, start times, etc. •Performs duties related to payroll- turning in time sheet reports •Receives and resolves complaints concerning food, beverages and service. Makes upper management aware of these complaints. •Serves as liaison between the service staff and kitchen staff •Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures. Checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns. •Makes suggestions about improvements in dining room service procedures and layout & proactively implements •Participates in physical inventories of service items. Makes upper management aware when pars are low &/or supplies are needed •Monitors dining room labor and makes adjustments as necessary to achieve financial goals & meet Member needs •Assists in service and table side cookery as needed •Attends F & B meetings as necessary •Completes any other tasks as assigned by the Clubhouse Manager or Food & Beverage Manager
Requirements
Qualifications for Position: •Must be able to stand for long periods of time. •Must be able to lift 50lbs. •Must be computer literate. •Must be able to read, write and communicate effectively in English. •Must be able to work independently and exercise good judgment. •Must be able to maintain positive, professional relations with members, other employees and supervisors. Educational Qualifications: •A Bachelor’s Degree in Hospitality Management preferred
Additional Information
Description
OVERVIEW: Responsible for service in the manner most pleasing to members and their guests. Assures the highest standards are met in: appearance, hospitality, professionalism and service. Assists in the cleanliness of all dining rooms, meeting rooms, bars, ballroom, side station & common areas. RESPONSIBILITIES: • Displays the highest standards in: work ethic, performance, appearance, attitude demeanor in all interactions with members and staff alike. • Interfaces with all departments in the Club to ensure a seamless experience for members and guests. • Sets tables according to standards – proper placement, polished glassware and silverware. • Checks bar area for cleanliness including, tables, linens and floor & chairs – corrects any faults immediately • Attends pre-meal meetings to obtain all information communicated • Maintains bar and service stations throughout the shift - makes sure all supplies are fully stocked & ready for use & all condiments are filled & cleaned. • Responsible for full knowledge of menu items & specials • Takes cocktail, wine, food & dessert orders in the established manner. • Uses pivot points consistently and correctly where applicable • Organizes timing & must be able to multitask drink service bar / several members at once. • inputs orders correctly into POS system clarifying special instructions • Communicates with the kitchen throughout the meal letting them know if a table is eating slower/faster than expected. • Addresses doubts about food quality or presentation to management before taking it out to the table. If necessary, informs the member of the delay. • Serves the drinks / meal in the established manner. Ensures that the Member receives drinks / food properly prepared & presented. • Maintains a clean bar / table throughout the dining experience. Removes unneeded silverware/glassware, garbage , extra plates, etc. • Answers phone and takes reservations as necessary • Informs supervisor of all member comments and complaints • Maintains knowledge of computer system related to ringing in checks • Completes all opening & closing sidework thoroughly & accurately • Checks out with a supervisor at the end of every shift • Receives and resolves complaints concerning food & beverage & resolves these complaints to the best of his/her abilities • Attends all scheduled staff meetings. • Assures the correct appearance, cleanliness, and safety of the bar /dining room areas, equipment and fixtures. Reports deficiencies and maintenance concerns to management • Makes management aware when supplies are needed • Completes any other tasks as assigned by the Food & Beverage Manager or Assistant Food & Beverage Managers. • Attendance and punctuality is critical due to the scope of responsibilities as well as impact on other positions and department.
Requirements
• Must be computer literate • Must be able to work independently and exercise good judgment • Must be able to maintain positive professional relations with members, guests & fellow employees. • Must be able to stand for long periods of time. • Must be able to lift 50 lbs. • Must have a valid Florida Driver’s License. • Must be able to read, write and communicate effectively in English. • Must be able to prepare dinks for both service staff and members as properly required • Must be able to carry service trays and cocktail trays • Must have extensive knowledge of drink recipes and preparation methods • Must be able to retain information regarding member preferences
Additional Information
Description
Isleworth, recognized as Orlando’s most exclusive golf community, is seeking an experienced Grill Cook for immediate employment. We offer competitive salaries, a generous benefit package and employee recognition programs. Isleworth is committed to offering our members and guests the very best amenities, programs and service. In order to do so, we look for employees who have a deeply rooted: • Passion for Excellence • Commitment to Consistency • Appreciation of Teamwork • Character of High Integrity and Ethics • Hospitable Spirit • Desire to Advance If you identify with these characteristics and want to work for one of the premier employers in the Central Florida area, we want to hear from you! Employment is contingent upon pre-employment drug screen and background check. Equal employment opportunity employer. General Summary: Accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking. Also perform other duties in the areas of food and final plate preparation including plating and garnishing of cooked items and preparing appropriate garnishes for all hot menu item plates. Essential Job Functions: • Prepares a variety of foods in broilers, ovens, grills, fryers and a variety of other kitchen equipment according to standardized recipes. • Prepares and finishes food orders to specification in regards to proper timing, temperature, presentation, garnish and plate ware. • Knows and complies consistently with our standard portion sizes, cooking methods, quality standards • Maintains a safe, sanitary and stocked station at all times to ensure a smooth service period. • Handles, stores and rotates all product properly. • Stays in constant communication with the expediter and other food stations. • Assists in food prep assignments during off-peak periods as needed. • Returns all prepared foods to the designated area in clean and appropriate containers. • Makes recommendations for maintenance, repair and upkeep of the kitchen, its equipment and other areas of the restaurant. • Ensures that guest "special" requests are handled promptly and efficiently and that communication between the front and back of the house is handled in a positive and cooperative manner. • Maintains a clean and sanitary work station area including, tables, shelves, grills, broilers, fryers, pasta cookers, saute burners, convection oven, flat top range and refrigeration equipment. • Performs any and all other duties as assigned
Requirements
- Minimum of one year restaurant culinary experience - Culinary school education a plus - Able to competently work the assigned station - Has a thorough knowledge of all Isleworth specifications (recipes, presentation, garnishes, plate ware and other kitchen procedures) - Must be able to stand for full shift - Must be able to lift 30 pounds - Must be able to read, write and communicate effectively in English
Additional Information
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor.
Description
.Title: Dishwasher Supervisor: Sous Chef FLSA Status: Non-Exempt Essential Job Functions: • Washes and properly stores all cooking utensils, china equipment, flatware and glassware • Maintains clean work area, utensils and equipment • Washes all wares in dish-washing machine or by hand • Ensures that the rinse and wash temperatures are appropriate • Stocks and uses all cleaning supplies as needed and intended • Polishes all silverware, platters and chafing dishes • Makes recommendations for maintenance, repair and upkeep of the kitchen, its equipment and other areas of the restaurant • Collects trash from kitchen areas; empties garbage cans, washes and relines with new bags • Examines garbage for silverware, dishes and glassware • Washes and polishes all stainless steel in kitchen, including shelves, dish cabinets, refrigerators, walk-ins, etc. • Washes or cleans receiving area and trash areas • Sweeps, mops and dries kitchen floors and ensures proper mat placement • Stores all dishes and other wares in proper areas • Properly uses, maintains and cleans dishwashing machine • Performs other tasks such as assisting in food preparation, putting away deliveries, cleaning coolers, freezers and store rooms • Performs all other duties as assigned
Requirements
Essential Qualifications • Ability to safely use cleaning equipment and supplies • Must be neatly dressed and well groomed in a clean and approved company dress code • Must be able to follow written and verbal instructions from supervisor • Knowledge of dish machine and sanitation operations Essential Physical Requirements: • Must be able to work in a hot and damp environment • This position includes (long periods of) climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling and repetitive motions • Must be able to lift up to 75 pounds • Must be physically able to do assigned work as outlined above
Additional Information
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor.
Description
ESSENTIAL FUNCTIONS: 1. Operates powered equipment in mowing specified golf course areas including: putting greens, tees, fairways, roughs, and resort ground turf areas. 2. Performs routine bunker maintenance and/or bunker renovation. 3. Performs a variety of labor duties including: Sting trimming, edging, pruning, top-dressing, hazard maintenance, divot repair, and drainage tasks. 4. Maintains ball washers, coolers, trash cans, and tee markers. 5. Operates mechanical loaders in moving soil, debris, and other materials. 6. Participate as support staff on any special projects. 7. Report any and all abnormalities on the golf course. 8. Support other departments as needed and as opportunities arise. MARGINAL FUNCTIONS: 1. Comply with Isleworth Golf & Country Club policies and procedures. 2. Communicate daily with staff and other departments in regard to duties and activities. 3. Responsible for department and equipment cleanliness, safety and appearance. 4. Respond to any reasonable task requested by GM.
Requirements
QUALIFICATIONS: High school diploma or equivalent preferred. Golf course grounds or landscaping experience preferred. Ability to work effectively with others.
Additional Information
Description
General Summary: The objective of the golf shop attendant is to maximize sales and profitability of the Professional Shop operations through the development and implementation of strategies, analysis, and reaction to sales trends, along with the overall support of Professional Shop sales, gross margin, and turnover objectives. Essential Job Functions: • Answer telephone in a professional friendly manner. • Open, operate, and close Jonas Point-of-Sale program • Keep Pro Shop clean by running the vacuum, dusting, and cleaning windows on a daily basis. • Develop strategies to ensure customer satisfaction and maximize business performance and profitability to include individual sales and corporate sales • Maintain collaborative partnerships and negotiate effectively with vendors and Professional staff members • Market and display merchandise in an attractive manner • Process special orders for Isleworth members • Assist in developing and manage the recording of daily sales • Sell merchandise • Insure proper billing to all members • Charge out lessons and clinics as needed • Assist in managing of Professional Shop • Answer telephone to help with member request, booking tee-times, etc. • Convey to Director and Assistant Director all member complaints immediately • Maintain a presence in Professional Shop • Develop relationships, earning confidence with members and guests • Maintain an understanding of club policies and club schedule of events. • Maintain an understanding of overall golf operation • Manage the Professional Shop with regards to neatness, cleanliness, and changing of displays. • All other duties as assigned
Requirements
Essential Physical Requirements: • Must have a valid Florida Driver’s License. • High school diploma or equivalent preferred. • Must be able to stand for long periods of time. • Must be able to lift, carry and move 30 lbs. • Must adhere to dress code by being neat, clean, and wearing shirts with collar at all times • Must be able to work flexible hours • Must be able to work weekends, holidays as needed. • Must be able to read, write and communicate effectively in English. • Must be able to work independently and exercise good judgment. • Must be able to maintain good relations with employees and supervisors.
Additional Information
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor.
Description
• Dusts all furniture, ceiling fan blades, light fixtures, columns, railings, etc. • Stocks cleaning cart and keeps cart wiped down from dirt • Notify manager when supplies are getting low or equipment is in need of replacement • Maintain neat, tidy, organized appearance of all club facilities • Clean mirrors & glass tabletops • Vacuums carpet, sweeps/mops floors • Sweeps patio areas and dusts patio furniture • Empties all wastebaskets • Empty and stamp ashtrays (when applicable) • Cleans walls, door knobs, light switches, baseboards floors and window sills • Disinfects telephones • Cleans inside and outside of windows • Cleans and sanitizes toilets • Cleans sink and fixtures • Wipes shower walls and curtain (in Locker Rooms) (employee/pool restrooms) • Restocks towels, wash cloths, soap and other supplies and amenities • Wash, dry and folds laundry • Report any damage or plumbing problems to the maintenance department • Attends department meetings as requested • Cleans and polish all stainless steel, soap, sunscreen and lotion dispensers
Requirements
Additional Information
Description
Title: Maintenance Tech I Supervisor: Director of Maintenance FLSA Status: Hourly non-exempt General Summary: Perform routine and preventive maintenance and repairs for a designated building, facilities, and equipment, ensuring technical operations are in proper running order. Perform a variety of ground and troubleshooting tasks such as weekly and monthly checklists, responding to emergency maintenance requests, assisting with renovation, remodeling, and maintaining proper records of scheduled maintenance. Receive work assignments, tasks and daily operational work orders from the Project Coordinator. Essential Job Functions: • Provide timely equipment maintenance & repairs to assure minimal amount of down time. • Advise the Project Coordinator know when you need parts, tools, equipment, etc so they can be ordered in a timely manner. • Have general carpentry knowledge with the ability to build and or assemble shelving, workbenches, fences, doors, walls and equipment, etc. • Repair and maintain records on all electrical, plumbing, HVAC . • Have general electrical knowledge in wiring, plugs, cables, power circuits and appliances • General plumbing to include but not limited to the ability to repair and troubleshoot leaks, breaks, clogged lines and drains and maintain septic system. • General masonry skills such as lay forms, mix, pour and finish concrete for buildings, sidewalks and slabs • Conduct all necessary chemical and pressure tests for the pools and spas and maintain appropriate maintenance records for government agencies. • Assure that the buildings and their physical plants are monitored and overseen in such a way that the organizations assets do not deteriorate beyond ordinary usage. • Assist in the development and maintaining a comprehensive inventory plan. • Establish and maintain a positive relationship with Project Coordinator, Maintenance • Director and all other departments of ICC and the Tavistock Group by staying current with their operational facility needs. • Supervise and provide feedback regarding all contract services to include cleaning, electricians, heating and cooling, plumbers, landscapers, etc. to assure that all work is of an appropriate quality and completed on a timely basis. • Maintain a neat and professional personal appearance, by wearing the Isleworth uniform (see Uniform matrix) and name badge. • Help maintain all tools and equipment that this department has to make sure everything is in a safe operating order. If you see any un-safe equipment, or tools, report that to the Project Coordinator or Maintenance Director attention. • All other duties as assigned
Requirements
Essential Qualifications: • Minimum of five (5) years of previous general maintenance experience preferred. • Must show willingness, eagerness and have an open mind to learn a new trade. • Must have stability in a professional working environment. • Must hold an EPA Certification. Prefer CPO as well or be able to obtain CPO certification within 90 days from hire date. • Must be able to lift 50+ lbs. on a regular basis. • Must be able to work and perform in inclement weather both inside and out • Excellent customer service and organizational skills. • Ability to handle many tasks simultaneously while also providing attention to detail. • Must be willing to work long and flexible hours without advance notice. • In the event of emergency or hurricane, must be able to respond accordingly. • Ability to make decisions in emergency situations in the best interest of ICC. • Ability to work all shifts and weekends. • Ability to operate a fork lift. • Ability to use efficiently various power and hand tools. • Ability to follow written and oral instructions. • Must have a valid Florida Driver’s License. • Must be insurable for automobile insurance with company’s auto insurance carrier. • Must be able to read, write and communicate effectively in English.
Additional Information
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor.
Description
A member of the outside staff is the first point of contact with a member and their guests. It is their job to assist these people with anything that they may need before, after and during the round, both on the driving range and at the staging area. RESPONSIBILITES: • Assist members and guest with amenities • Control of golf cart use and cleanliness • Control golf cart storage area use and cleanliness • Control bag storage facility • Control bag drop, valet, kiosk, cart staging area • Control driving range and short game area set-up, interim, and closing • Assist with set-up and running golf tournaments • Keep stock of supplies • Play golf with members • Maintain acceptable level of play • Assist with golf clinics • Attend appropriate staff meetings • Valet vehicles • Maintain practice tee amenities and cleanliness • Clean golfer’s clubs after completion of play and at driving range • Pick driving range as necessary • Keep range balls clean • Maintain short game area • Enforce dress code • Inform players about Club’s amenities • Communicate with Professional Staff • Police for trash • Assist the Professional Staff as needed • Other duties as assigned QUALIFICATIONS: • Must have a high school education or equivalent • Must be computer literate in Microsoft products and have strong Jonas POS skills • Must have strong interpersonal skills • Must have a valid Florida Driver’s License • Must be insurable for automobile insurance with company’s auto insurance carrier • Must be able to read, write and communicate effectively in English • Must be physically able to do assigned work as outlined • Must be physically able to lift 50lbs
Requirements
Additional Information
Description
.JOB DESCRIPTION Country Club Management of Orlando, Inc. Isleworth Title: Security Officer Supervisor: Director of Security, Lieutenant, Sergeant FLSA Status: Hourly Non-Exempt General Summary: Anticipates, recognizes and reduces security or crime risks in a professional and lawful manner Essential Job Functions: •Validates authorized entry into Isleworth by inquiring verbally and visually inspecting any person(s) and vehicles requesting access. Verifies identification of persons who aren’t recognized by face •Inspects the safety, cleanliness and preparedness of the assignment (gatehouse, patrol vehicle or boat) prior to accepting the post •Reviews all hard or electronic communications regarding events/activities which are scheduled during shift •Reviews and responds to all communications regarding gate access •Maintains an accurate and complete log of all gate access and any items left at the gate (mail, packages, keys, etc.) •Provides traffic enforcement and control of vehicles entering , leaving or driving within Isleworth (in accordance with the Isleworth traffic regulations) •Investigates and reports any incidents that affect the safety and security of persons or property within Isleworth. Takes statements as required •Records and documents shift activities in the appropriate places •Conducts vehicle patrol and enforces speed limit and vehicle rules and regulations. •Conducts visual and physical surveys of unoccupied residences and construction sites. Documents survey and findings •Conducts physical inspections of Isleworth facilities and buildings and patrols the roadways of Isleworth. Documents inspections and findings •Responds to calls for service as requested •All other duties as assigned
Requirements
Essential Qualifications: •High school diploma or GED •Valid Florida driver’s license with no serious violations •Valid Class D Security License (or obtains such license within 180 days of hire) •Ability to operate in a profession manner in at all times in high guest, member and resident contact •High level of integrity, good moral character and initiative •Personality that demonstrates interpersonal skills to relate well with staff, management, guests and members of the community •Ability to pass an extensive background check, including criminal history, personal references, employment and motor vehicle records search •Ability to provide, upon job offer, a DD214 discharge document with discharge status indicated, if appropriate Essential Physical Requirements: •Must be physically able to do assigned work as outlined above •Must be able to communicate in English, both orally and in writing, effectively with other individuals •Must be able to follow written and verbal instructions •Must be in good physical condition to perform above job duties. Duties require long periods of standing, sitting, walking and bending •Must be able to push, pull, and lift a minimum of 25 lbs
Additional Information
This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor. Country Club Management of Orlando is a drug free workplace (DFWP)
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