Description
As a member of the Intent Analyst team you will assist in our leading-edge automation technology, providing a world class customer experience without ever having to talk to a customer directly. As an Intent Analyst you will be working in an electric culture that values individuals and team effort. Our Intent Analyst role provides an excellent opportunity to grow and further advance your career with SYNQ3. The Intent Analyst will be responsible for accurate and efficient real-time customer data submissions using an innovative automation system known as VIA (Virtual Intelligent Assistant). The Intent Analyst must provide strong customer service expertise and independent judgment to accurately acknowledge and determine customer intentions for their assigned concepts and clients. As an Intent Analyst you will play an intricate role in developing the Virtual Intelligent Assistant program to better learn, measure and process customer requests. To apply, go to www.synq3.com/careers.
Requirements
• Experience working in a Call Center environment • Basic computer level knowledge required • Knowledge of Linux OS is a plus • Past or current Data Entry level work is a plus • Knowledge with ASR (automatic speech recognition) is a plus • Experience with fast-paced PC gaming play a plus
Additional Information
• Must have a strong Customer Service background that displays the ability to understand and relate to guest intentions • Must be able to listen to voice clips of customer intents and effectively process data into the system with precise accuracy • Must be able to work in a fast-paced environment • Must have efficient PC level "point and click" coordination skills for fluid navigation and handling of the program. • Must be dependable and can responsibly self-manage • Proven Team Player participation • Proven problem-solving abilities • Ability to multi-task • Excellent listening skills • Excellent written and verbal communication skills • Excellent organizational skills • Puzzle solving skills a plus • Hand / Eye Coordination
Description
Part-Time Ordering Specialist (Work from Home) SYNQ3 is the restaurant industry’s leading technology, AI, and automation-solutions provider. SYNQ3’s technologies enable restaurant to improve up-sell, enhance order-processing, provide better customer service both off-premise and on location, and increase sales and profits. As the globally recognized leader in restaurant AI and off-premise technology, SYNQ3 services numerous top brands with thousands of units, such as Red Robin Gourmet Burgers and Brews, Chipotle Mexican Grill, Noodles & Company, and P.F. Chang’s China Bistro, to name a few. We offer: • Competitive Wages $10.25/hr. plus achievement-based compensation (incentives – up to a $1,000 dollars monthly!) • Fast Track to Career Advancement Opportunities – advancement opportunities posted monthly • Work from Home Opportunities • Benefits (Medical, Dental, Vision, Life Insurance, 401(k), Employee Assistance Program) • Paid Time Off • Continuous training and development • Employee Rewards and Recognition program • Fun, casual culture The Part-Time Ordering Specialist will take inbound calls remotely from their home location and provide world-class service to customers. They will provide outstanding customer service while handling calls according to SYNQ3 quality guidelines. Special effort should be made to process orders accurately, while effectively and efficiently using systems and tools when helping customers. You can apply in advance by going to the following website: https://peoplematter.at/synq3/hire
Requirements
• Ability to provide customer service in a friendly and polite manner • Ability to navigate on the computer, accurately enter information, learn menus and product knowledge quickly • Ability to work days, nights, weekends, or holidays • Must have a high-speed internet connection that can be plugged into a modem • Must have a quiet work space/office to take calls
Additional Information
Description
Part-Time Ordering Specialist (Nights & Weekends) SYNQ3 is the restaurant industry’s leading technology, AI, and automation-solutions provider. SYNQ3’s technologies enable restaurant to improve up-sell, enhance order-processing, provide better customer service both off-premise and on location, and increase sales and profits. As the globally recognized leader in restaurant AI and off-premise technology, SYNQ3 services numerous top brands with thousands of units, such as Red Robin Gourmet Burgers and Brews, Chipotle Mexican Grill, Noodles & Company, and P.F. Chang’s China Bistro, to name a few. We offer: • Competitive Wages $10.25/hr. plus achievement-based compensation (incentives – up to a $1,000 dollars monthly!) • Fast Track to Career Advancement Opportunities – advancement opportunities posted monthly • Work from Home Opportunities • Benefits (Medical, Dental, Vision, Life Insurance, 401(k), Employee Assistance Program) • Paid Time Off • Continuous training and development • Employee Rewards and Recognition program • Fun, casual culture The Part-Time Ordering Specialist will take inbound calls and provide world-class service to customers. They will provide outstanding customer service while handling calls according to SYNQ3 quality guidelines. Special effort should be made to process orders accurately, while effectively and efficiently using systems and tools when helping customers. You can apply in advance by going to the following website: https://peoplematter.at/synq3/hire
Requirements
• Ability to provide customer service in a friendly and polite manner • Ability to navigate on the computer, accurately enter information, learn menus and product knowledge quickly • Ability to work days, nights, weekends, or holidays