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Job you are applying for:

IT Helpdesk Coordinator (retail systems)

at the following location(s):

*Home Office Services - Austin, TX

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Under general supervision, provide technical software, hardware and network problem resolution to all Snap Kitchen computer users by performing question/problem diagnosis and guiding users through step-by step solutions in an office and retail environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist other members of the IT team; troubleshoot network printer problems; pass more complex end-user problems on to senior IT team members; conduct hardware and software inventory database maintenance and reporting; and perform related work as required. SCOPE: The Retail Systems IT Help Desk Coordinator fields all Help Desk calls from the Snap Kitchen user base and creates the initial record of the request; resolves all Level One end-user problems over the phone; passes all Level Two requests on to a Senior IT Team Member; contacts third-party vendors for warranty service repair of retail system and POS terminals.


KNOWLEDGE OF: Retail operations and industry specific software, various software applications and basic hardware for the PC; principles and theories of network systems and management; Internet technologies and products, Microsoft Windows PC and Server operating systems, basic network and computer security principles. Education: Associates degree in Computer Science or equivalent work experience Experience: 1 Yr. Experience with Help Desk Technical Support and/or desktop support in an enterprise environment, proven analytical and problem-solving skills in a technical environment, Retail operations and support experience strongly preferred. SPECIAL REQUIREMENTS: Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.

Additional Info:

ABILITY TO: Deliver technical support over the phone to internal customers in an office and retail environment; identify, troubleshoot and resolve a wide range of technical computer-related problems in a time sensitive manner; identify, evaluate and solve end-user workstation, POS and LAN problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population; effective oral, written, and interpersonal communication skills. Benefits: shift meal, employee discount, subsidized health and dental insurance with vision insurance offered, 100% subsidized LTD coverage, paid vacation (after working consecutively for a period of time).