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Description
JOB TITLE: DISHWASHER, Silverado Grand Buffet TYPE: NON-EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES, HOURLY REPORTS TO: KITCHEN MANAGER STATEMENT OF JOB Washes and properly stores all dishes, trays, eating utensils, cups and small equipment for the department. Maintains the dish room and dish machine in a sanitary and efficient manner.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Sets up and breaks down dish machine, including arms screens and baskets. Cleans and polishes machine thoroughly including removing any paper and hosing down interior. Ensures machine is operating correctly and reports any defects immediately. Washes and properly stores all dishes, trays, utensils, cups and small equipment for the department. Checks water temperature during dishwasher operation to ensure proper temperature. • Removes trash from dish room and places in dumpster. Cleans and sanitizes garbage cans, and keeps clean liners in cans at all times. • Cleans and keeps neat dish room area including detergent storage area and belt line from the dining area. • Keeps all lowerators and dish racks clean, polished and neatly stored. B. CUSTOMER & EMPLOYEE SAFETY / FOOD SAFETY • Clean cooking area, serving areas, equipment, kitchen appliances, and work areas in order to ensure observance of safe, sanitary food-handling practices. • Observe and test detergents to determine if they are set properly, using methods such as taking temperatures, tasting, reading charts or gauges. C. PERSONNEL & CUSTOMER SERVICE • Assist with training new employees. • Substitute for or assist other back of the house employees during emergencies or rush periods. • Alert manager of supply shortages and stock shelves, coolers, and refrigerators to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the restaurant, with our without reasonable accommodation. • Subject to wet floors, temperature extremes and loud noise. • Ability to use dish-washing equipment and tools by moving hands, arms and torso, with or without reasonable accommodations. • Be able to read, understand and write the English language. • Be able to speak and understand English, including the ability to hear the spoken word. • Have the ability to acquire working knowledge and perform the procedures of the Serve-Safe program. • Have sufficient visual acuity to check product labels, recipes, and warning labels, with or without reasonable accommodations. • Be able to read and understand instructions for operating cooking equipment. • Ability to lift up to 60 pounds, carrying garbage, cases or racks of dishes, etc., frequent times per shift. Occasionally lift up to 100 pounds. • Be able to stock shelves and coolers. • Be able to use a razor sharp case cutter safely. • Have sufficient hearing activity to hear high-pitched sounds for operation of dish washing console and other equipment. • Be able to tolerate exposure to heat, cold and cleaning products. • Be able to sweep and mop floors as many times as needed to maintain the general safety and appearance of the cooking and presentation area. • Ability to follow directions and ensure observance of safe, sanitary food handling practices. • Able to handle multiple tasks at one time. • The ability to use the provided tools, cleaners, and equipment safely.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
JOB TITLE: DISHWASHER, Legends Steakhouse at the Historic Franklin Hotel TYPE: NON-EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES, HOURLY REPORTS TO: KITCHEN MANAGER STATEMENT OF JOB Washes and properly stores all dishes, trays, eating utensils, cups and small equipment for the department. Maintains the dish room and dish machine in a sanitary and efficient manner.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Sets up and breaks down dish machine, including arms screens and baskets. Cleans and polishes machine thoroughly including removing any paper and hosing down interior. Ensures machine is operating correctly and reports any defects immediately. Washes and properly stores all dishes, trays, utensils, cups and small equipment for the department. Checks water temperature during dishwasher operation to ensure proper temperature. • Removes trash from dish room and places in dumpster. Cleans and sanitizes garbage cans, and keeps clean liners in cans at all times. • Cleans and keeps neat dish room area including detergent storage area and belt line from the dining area. • Keeps all lowerators and dish racks clean, polished and neatly stored. B. CUSTOMER & EMPLOYEE SAFETY / FOOD SAFETY • Clean cooking area, serving areas, equipment, kitchen appliances, and work areas in order to ensure observance of safe, sanitary food-handling practices. • Observe and test detergents to determine if they are set properly, using methods such as taking temperatures, tasting, reading charts or gauges. C. PERSONNEL & CUSTOMER SERVICE • Assist with training new employees. • Substitute for or assist other back of the house employees during emergencies or rush periods. • Alert manager of supply shortages and stock shelves, coolers, and refrigerators to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the restaurant, with our without reasonable accommodation. • Subject to wet floors, temperature extremes and loud noise. • Ability to use dish-washing equipment and tools by moving hands, arms and torso, with or without reasonable accommodations. • Be able to read, understand and write the English language. • Be able to speak and understand English, including the ability to hear the spoken word. • Have the ability to acquire working knowledge and perform the procedures of the Serve-Safe program. • Have sufficient visual acuity to check product labels, recipes, and warning labels, with or without reasonable accommodations. • Be able to read and understand instructions for operating cooking equipment. • Ability to lift up to 60 pounds, carrying garbage, cases or racks of dishes, etc., frequent times per shift. Occasionally lift up to 100 pounds. • Be able to stock shelves and coolers. • Be able to use a razor sharp case cutter safely. • Have sufficient hearing activity to hear high-pitched sounds for operation of dish washing console and other equipment. • Be able to tolerate exposure to heat, cold and cleaning products. • Be able to sweep and mop floors as many times as needed to maintain the general safety and appearance of the cooking and presentation area. • Ability to follow directions and ensure observance of safe, sanitary food handling practices. • Able to handle multiple tasks at one time. • The ability to use the provided tools, cleaners, and equipment safely.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
JOB TITLE: HOST, Legends Steakhouse at the Historic Franklin Hotel TYPE: NON-EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES, HOURLY REPORTS TO: RESTAURANT MANAGER ON DUTYhttps://my.peoplematter.com/silveradocasino/Job# STATEMENT OF JOB Graciously greets guests upon arrival, escorts them to their table, provides menus to customers once seated, and informs customer of who will be serving them. Manages special seating requests of guests consistent with table availability. Relays messages to servers and bus persons as appropriate. Assists with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Checks table settings for proper presentation and completeness, and check service tray stations or adequacy of supplies used for refill or replacement purposes. • Graciously greets guests upon their arrival and escorts them to their table, balancing the customer flow among the service stations, taking into account requests for a particular table or server, depending on availability. • Assists with seating as appropriate and, once seated, provide menus for guests and inform them of their server’s name. • Assists with the duties of servers and bus persons, such as securing a food or beverage item for a customer, resetting a table, etc., as the customer traffic allows, to ensure the maintenance of foodservice effectiveness and efficiency. B. CUSTOMER & EMPLOYEE SAFETY / FOOD SAFETY • Clean host area, serving areas, equipment, kitchen appliances, and work areas in order to ensure observance of safe, sanitary food-handling practices. • Prevent slips and falls by reporting or correcting potential hazards or obstructions to supervisors and managers as soon as possible. Monitor bathroom supplies and cleanliness every ½ hour and report or correct findings to supervisor on duty. C. PERSONNEL & CUSTOMER SERVICE • Assist with training new employees. • Substitute for or assist other front of the house employees during emergencies or rush periods. • Alert manager of supply shortages and stock shelves, coolers, and refrigerators to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the restaurant, with our without reasonable accommodation. • Subject to wet floors, temperature extremes and loud noise. • Ability to use dish-washing equipment and tools by moving hands, arms and torso, with or without reasonable accommodations. • Be able to read, understand and write the English language. • Be able to speak and understand English, including the ability to hear the spoken word. • Have the ability to acquire working knowledge and perform the procedures of the Serve-Safe program. • Have sufficient visual acuity to check product labels, recipes, and warning labels, with or without reasonable accommodations. • Be able to read and understand instructions for operating cooking equipment. • Ability to lift up to 25 pounds, carrying garbage, menus, chairs etc., frequent times per shift. Occasionally lift up to 40 pounds. • Be able to stock shelves and coolers. • Be able to use a razor sharp case cutter safely. • Have sufficient hearing activity to hear high-pitched sounds for operation of wait list coasters and other equipment. • Be able to tolerate exposure to heat, cold and cleaning products. • Be able to sweep and mop floors as many times as needed to maintain the general safety and appearance of the cooking and presentation area. • Ability to follow directions and ensure observance of safe, sanitary food handling practices. • Able to handle multiple tasks at one time. • The ability to use the provided tools, cleaners, and equipment safely.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
JOB TITLE: HOTEL FRONT DESK TYPE: NON – EXEMPT, FULL-TIME & PART-TIME EMPLOYEES, HOURLY REPORTS TO: HOTEL MANAGER STATEMENT OF JOB Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms, and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Scan valid identification cards and Player’s Club Cards presented by patrons, calculate amount of winnings and transfer amounts to patrons’ club cards. Provide accurate and timely information and rules for club membership. Is responsible for ensuring that our guests enjoy a memorable gaming experience. All Full-time employees must be 21 and available to work various shifts, any day of the week and be able to secure a SDCG Support License. Possess the ability to take the South Dakota approved Techniques of Alcohol Management exam (TAM or equivalent) and secure a passing score.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Greet, register, and assign rooms to guests of hotel • Verify customers’ credit, and establish how the customer will pay for the accommodation. • Contact housekeeping or maintenance staff when guests report problems. • Make and confirm reservations using computer software, telephone, email, or walk-ins. • Issue room keys and escort instructions to door greeters. • Maintain confidentiality, randomness, accuracy, and integrity of redemptions, promotions, and customer information. • Enroll customers into the Players Card system using appropriate procedures on the casino floor and behind the Players Center counter. • Use effective and efficient customer service skills. • Assist with identifying high-end players, help resolve problems with the all customers and cultivate appropriate business relationships. • Use highly effective verbal, written and spoken communication skills while dealing with the Platinum and Millionaire guests, as well as all guests. • Report customer-related and employee incidents occurring in gaming areas to floor supervisors and department heads. C. HOTEL & PLAYERS CENTER SAFETY • Access hotel and retail items using proper ladder and lifting techniques. • Clean work areas to ensure nothing is left in walkways and becomes a tripping hazard. • Inform supervisor or department head of hazards so they can be promptly fixed. D. PERSONNEL & CUSTOMER SERVICE • Compile and maintain Hotel and Players Center records for operations and marketing use. • Assist with training new employees. • Ability to resolve guest problems so that guests and casino are pleased with the outcome. • Substitute or assist other Front Desk, and casino floor employees during emergencies or rush periods. • Alert supervisor of supply shortages and stock shelves, office supplies, and promotional supplies to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards of services, and evaluation of customer satisfaction. • Knowledge of human behavior and performance; individual difference in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and effective disorders. • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. • Active listening skill: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting in inappropriate times. • Speaking skill: Talking to others to convey information effectively. • Social Perceptiveness skill: Being aware of others’ reactions and understanding why they react as they do. • Mathematics skill: Using mathematics to solve problems. • Service orientation skill: Actively looking for ways to help people. • Critical thinking skill: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Reading comprehension skill: Understanding the English language in written sentences and paragraphs in work related documents. • Learning strategies skill: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. • Coordination skill: Adjusting actions in relation to others’ actions. • Judgment and decision making skill: Considering the relative cost and benefits of potential actions to choose the most appropriate one. If in doubt or if not sure of expectation, please ask you supervisor or department head for guidance. • Oral comprehension ability: The ability to listen and understand information and ideas presented in the English language through spoken words and sentences. • Oral expression ability: The ability to communicate information and ideas in speaking so others will understand. • Problem sensitivity ability: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. • Speech recognition ability: The ability to identify and understand the speech of another person. • Near vision ability: The ability to see details at close ranges (within a few feet of the observer). • Speech clarity ability: The ability to speak the English language clearly so others can understand you. • Information ordering ability: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (eg., patters or numbers, letters, words, pictures, mathematical operations). • Trunk strength ability: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing. • Manual dexterity ability: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. • Memorization ability: The ability to remember information such as words, numbers, pictures, and procedures. • Excellent verbal and written skills (English). Strong interpersonal and telephone skills. • Proficient in PC operations including Windows, Excel and E-mail. • Good organizational skills; able to handle multiple projects at one time. • Ability to maintain the strictest confidence regarding all information concerning the Silverado-Franklin and its guests. • Ability to resolve guest problems so that both guest and casino are pleased with the outcome. • Position requires a Support Gaming License from the SDGC and working knowledge of Gaming Commission Rules and Regulations. • Ability to lift a minimum of 10 pounds, up to approximately 25 pounds. • Ability to work entire assigned shift on your feet, bending stooping and moving inside the casino, with or without reasonable accommodations.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
JOB TITLE: BLACK JACK/ROULETTE/TABLE GAMES DEALER TYPE: NON-EXEMPT, FULL-TIME & PART-TIME EMPLOYEE, HOURLY, TIPPED REPORTS TO: OPERATIONS DIRECTOR STATEMENT OF JOB Operate table games: deal Black Jack, and Roulette in the Black Jack Department. Create friendly atmosphere for guests in the casino. Stand behind table and operate games of chance by dispensing the appropriate number of cards to players, spinning wheel and ball as a croupier, while ensuring compliance with gaming rules and regulations. Compare the house’s hand against players’ hands, compare ball location and numbered pocket, and payoff or collect players’ money or chips to determine winners of the specific games that are being dealt. All Full-time employees must be available to work 1st, 2nd, or 3rd shift, any day of the week. 1st Shift 6:00 a.m. through 4:00 p.m. 2nd Shift 4:00 p.m. through 2:00 a.m. 3rd Shift 10:00 p.m. through 8:00 a.m.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES GENERAL Give all customers prompt and courteous service. Follow the work schedule as posted, unless manager arranges a change in schedule. Properly punch in and out using electronic time clock system. DEPARTMENTAL TASKS Follow all gaming regulations, company policies, and procedures. Maintain confidentiality of customers’ transactions. Exchange paper currency for playing chips or coin money. Explain and interpret house rules, such as game rules and betting limits, for patrons. Pay winnings or collect losing bets as established by the rules and procedures of a specific game. Deal cards to house hands, and compare these with players’ hands to determine winners, as in black jack. Check to ensure that all players have placed bets before play begins. Stand behind a gaming table and deal the appropriate number of cards to each player. Inspect gaming pieces and equipment to be used in games to ensure that they are in good condition. Start and control games and gaming equipment, and announce winning hands. Open and close table games as directed. Maintain familiarity with the table games at the Silverado, and with strategies and tricks used by cheaters in the various games. Ability to learn and execute the 9 points in our training manual: Accuracy, Mechanical Skills, Knowledge of the Game, Ability to Control the Game, Positive Attitude, Professional Demeanor, Ability to Deal with Customers, Appearance, and Reliability. Report customer-related incidents occurring in gaming areas to pit boss, supervisors, and/or department heads. EMPLOYEE & CUSTOMER SAFETY Clean black jack pit table area, serving areas, equipment, and work areas in order to ensure observance of safe, sanitary practices. Check for placement and proper signage to identify trip hazards or areas that are closed for repair or cleaning. PERSONNEL & CUSTOMER SERVICE Compile and maintain records of table game use, expenditures, and customer activity. Assist with training new employees. Ability to resolve guest problems so that both guest and casino are pleased with the outcome. Substitute for or assist other casino employees during emergencies or rush periods. Alert manager of supply shortages and stock shelves, trays, and podium to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards of services, and evaluation of customer satisfaction. Knowledge of human behavior and performance; individual difference in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and effective disorders. Knowledge of arithmetic, algebra, geometry, statistics, and their applications. Active listening skill: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting in inappropriate times. Speaking skill: Talking to others to convey information effectively. Social Perceptiveness skill: Being aware of others’ reactions and understanding why they react as they do. Mathematics skill: Using mathematics to solve problems. Service orientation skill: Actively looking for ways to help people. Critical thinking skill: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading comprehension skill: Understanding the English language in written sentences and paragraphs in work related documents. Learning strategies skill: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Coordination skill: Adjusting actions in relation to others’ actions. Judgment and decision making skill: Considering the relative cost and benefits of potential actions to choose the most appropriate one. If in doubt or if not sure of expectation, please ask your supervisor or department head for guidance. Oral comprehension ability: The ability to listen and understand information and ideas presented in the English language through spoken words and sentences. Oral expression ability: The ability to communicate information and ideas in speaking so others will understand. Problem sensitivity ability: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Speech recognition ability: The ability to identify and understand the speech of another person. Near vision ability: The ability to see details at close ranges (within a few feet of the observer). Speech clarity ability: The ability to speak the English language clearly so others can understand you. Information ordering ability: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (eg., patters or numbers, letters, words, pictures, mathematical operations). Trunk strength ability: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing. Manual dexterity ability: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. Memorization ability: The ability to remember information such as words, numbers, pictures, and procedures. Ability to secure a valid SDCG support license and working knowledge of Gaming Commission Rules and Regulations. Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the black jack pit, with our without reasonable accommodation. Ability to use black jack equipment and tools by moving hands, arms and torso, with or without reasonable accommodations. Be able to read, understand and write the English language. Have the ability to acquire working knowledge and perform the procedures of the Techniques of Alcohol management program. Must complete TAM exam with passing score. Have sufficient visual acuity to check identification, posted rules, cards, chips, and warning labels, with or without reasonable accommodations. Be able to read and understand instructions for operating black jack equipment and computers. Ability to lift up to 25 pounds, carrying garbage, chip racks, tills, drop boxes, etc., at least three times per shift. Be able to stock trays and shelves. Be able to use a razor sharp case cutter safely. Have sufficient hearing activity to hear high-pitched sounds for operation of radio equipment, computers, cash register, and other equipment. Be able to tolerate exposure to cleaning products. Be able to sweep and pick up debris as many times as needed to maintain the general safety and appearance of the black jack and casino area. Able to handle multiple tasks at one time. The ability to use the provided tools, shufflers, and equipment per instruction and in a safe manner.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
OB TITLE: DOOR GREETER / SECURITY TYPE: NON – EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES, HOURLY REPORTS TO: FLOOR SUPERVISOR STATEMENT OF JOB In a casino environment guard or monitor to prevent theft, violence, or infractions of rules. Observe parking lot areas as instructed and report violations to floor supervisor using a handheld radio. Assist patrons in the hotel and casino environment by performing duties such as verifying identification, using red and green hand stamps, assisting in directing customers to casino events, parking, and other locations of interest. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance. All full-time & part-time employees must be available to work variety of shifts within times listed: Monday – Thursday: 8:00am to 12:00am Friday – Saturday: 8:00am to 3:00am (or to 6:00am on Special Events) Sunday: 8:00am to 12:00am
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Open the door and greet patrons as they enter the casino. Open the door and thank customers for their patronage as they leave the casino. • Check identification of customers to verify age requirements for purchase of alcohol and gaming device use. Stamp customer’s hand with red stamp if under 21 years of age. Stamp customer’s hand with green stamp if 21 years of age or older. • Monitor and authorize entrance and departure of employees, visitor, and other persons to guard against theft and maintain security of premises. • Ask for valid identification from customers who appear to be 30 years of age and younger. Make a diligent inquiry to verify the presented identification. • Direct patrons to restrooms, restaurant, bars, player’s center, hotel front desk, gaming devices, and other areas of interest. • Follow proper radio etiquette as instructed during training. • Visually scan casino floor and report any infraction of rules to the floor supervisor. • Warn persons of rule infractions or violations and report incidents to floor supervisor. • Refuse admittance to undesirable patrons or persons without proper identification after the restaurant closes. • At the Franklin, underage persons are only permitted in hotel lobby and in the hotel. • Guide patrons to exits or provide other instructions or assistance in case of emergency. • Maintain order and ensure adherence to safety rules. • Provide assistance with patrons’ special needs, such as helping those with wheelchairs. B. DOOR GREETER / SECURITY SAFETY • Ensure that entrances are free of debris and tripping hazards. • Avoid physical confrontations with customers. Settle customer disputes with the assistance of the floor supervisor and help solve customer concerns. • Guide customers and employees to predetermined safe locations in case of emergency. • Radio for a call to police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Respond to all urgent or radio back up calls. C. PERSONNEL & CUSTOMER SERVICE • Assist with training new employees. • Ability to resolve guest problems so that both guest and casino are pleased with the outcome. • Substitute for or assist other casino staff members during emergencies or rush periods. • Alert floor supervisor of customer service issues that have been observed or reported by customers. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards of services, and evaluation of customer satisfaction. • Knowledge of human behavior and performance; individual difference in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and effective disorders. • Knowledge of public safety and security: relevant equipment, policies, procedures, and strategies to promote effective casino security operations for the protection of people, data, property, and structures. • Knowledge of arithmetic, algebra, geometry, statistics, and their applications. • Active listening skill: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting in inappropriate times. • Speaking skill: Talking to others to convey information effectively. • Social Perceptiveness skill: Being aware of others’ reactions and understanding why they react as they do. • Mathematics skill: Using mathematics to solve problems. • Service orientation skill: Actively looking for ways to help people. • Critical thinking skill: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Coordination skill: Adjusting actions in relation to others’ actions. • Mathematics skill: Using mathematics to solve problems. • Reading comprehension skill: Understanding the English language in written sentences and paragraphs in work related documents. • Learning strategies skill: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. • Judgment and decision making skill: Considering the relative cost and benefits of potential actions to choose the most appropriate one. If in doubt or if not sure of expectation, please ask you supervisor or department head for guidance. • Oral comprehension ability: The ability to listen and understand information and ideas presented in the English language through spoken words and sentences. • Oral expression ability: The ability to communicate information and ideas in speaking so others will understand. • Problem sensitivity ability: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. • Speech recognition ability: The ability to identify and understand the speech of another person. • Near vision ability: The ability to see details at close ranges (within a few feet of the observer). • Far vision ability: The ability to see details from a distance. • Speech clarity ability: The ability to speak the English language clearly so others can understand you. • Information ordering ability: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (eg., patters or numbers, letters, words, pictures, mathematical operations). • Trunk strength ability: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing. • Manual dexterity ability: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. • Memorization ability: The ability to remember information such as words, numbers, pictures, and procedures. • Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the casino, with our without reasonable accommodation. • Ability to use hand stamps and tools by moving hands, arms and torso, with or without reasonable accommodations. • Must be 21 years of age or older. • Be able to read, understand and write the English language. • Be able to speak and understand English, including the ability to hear the spoken word. • Have the ability to acquire working knowledge and perform the procedures of the Techniques of Alcohol management program. Must complete TAM exam with passing score. • Have sufficient visual acuity to check identification and be able to read the ID checking guide book with or without reasonable accommodations. • Ability to lift up to 40 pounds, opening doors, moving or carrying luggage, pushing customers in a wheel chair, etc., as needed throughout entire shift. • Have sufficient hearing activity to hear high-pitched sounds such as alarms or radio transmissions. • Be able to tolerate exposure to heat or cold and outdoor air including airborne allergens. • Able to handle multiple tasks at one time.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
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