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Description
JOB TITLE: BUFFET COOK TYPE: NON-EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES, HOURLY REPORTS TO: KITCHEN MANAGER STATEMENT OF JOB Prepare and cook large quantities of food for restaurant buffet, banquets, and casino floor food lines. Prepare and cook to order a variety of foods during breakfast and banquet funtions that requre only a short preparation time. Take orders from customers at carving stations, refresh buffet lines, prep to par levels, and follow food handling safety policies.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Clean, cut, grill, cook, bake, roast, broil, steam, and fry foods, such as meats, fish, vegetables, and other foods to menu specifications. • Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. • Garnish platters, plates, and hotel pans per menu plan. • Stock steam tables and shams with food to par levels. Ensure proper operation of equipment. • Perform simple food preparation tasks such as making sandwiches, carving meats, and brewing coffee. • Turn or stir foods to ensure even cooking. Season and cook food according to recipes. • Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment. • Regulate temperature of ovens, broilers, grills, and roasters. • Wash pots, pans, dishes, utensils, and other cooking equipment. • During breakfast and banquets, plan work so that items served together are finished at the same time. B. CUSTOMER & EMPLOYEE SAFETY / FOOD SAFETY • Clean cooking area, serving areas, equipment, kitchen appliances, and work areas in order to ensure observance of safe, sanitary food-handling practices. • Observe and test foods to determine if they have been cooked sufficiently, using methods such as taking temperatures, tasting, smelling, or piercing them with utensils. C. PERSONNEL & CUSTOMER SERVICE • Compile and maintain records of food use, expenditures, and temperatures. • Assist with training new employees. • Substitute for or assist other cooks during emergencies or rush periods. • Alert manager of supply shortages and stock shelves, coolers, and refrigerators to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the restaurant, with our without reasonable accommodation. • Ability to use cooking equipment and tools by moving hands, arms and torso, with or without reasonable accommodations. • Be able to read, understand and write the English language. • Be able to speak and understand English, including the ability to hear the spoken word. • Have the ability to acquire working knowledge and perform the procedures of the Serve-Safe program. • Have sufficient visual acuity to check product labels, recipes, and warning labels, with or without reasonable accommodations. • Be able to read and understand instructions for operating cooking equipment. • Ability to lift up to 60 pounds, carrying garbage, cases of frozen crab, soft drinks, juice containers, etc., at least three times per shift. • Be able to stock shelves and coolers. • Be able to use a razor sharp case cutter safely. • Have sufficient hearing activity to hear high-pitched sounds for operation of deep frying console and other equipment. • Be able to tolerate exposure to heat, cold and cleaning products. • Be able to sweep and mop floors as many times as needed to maintain the general safety and appearance of the cooking and presentation area. • Ability to follow directions and ensure observance of safe, sanitary food handling practices. • Able to handle multiple tasks at one time. • The ability to use the provided tools, prep knives, and equipment safely.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
JOB TITLE: DISHWASHER, Silverado Grand Buffet TYPE: NON-EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES, HOURLY REPORTS TO: KITCHEN MANAGER STATEMENT OF JOB Washes and properly stores all dishes, trays, eating utensils, cups and small equipment for the department. Maintains the dish room and dish machine in a sanitary and efficient manner.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Sets up and breaks down dish machine, including arms screens and baskets. Cleans and polishes machine thoroughly including removing any paper and hosing down interior. Ensures machine is operating correctly and reports any defects immediately. Washes and properly stores all dishes, trays, utensils, cups and small equipment for the department. Checks water temperature during dishwasher operation to ensure proper temperature. • Removes trash from dish room and places in dumpster. Cleans and sanitizes garbage cans, and keeps clean liners in cans at all times. • Cleans and keeps neat dish room area including detergent storage area and belt line from the dining area. • Keeps all lowerators and dish racks clean, polished and neatly stored. B. CUSTOMER & EMPLOYEE SAFETY / FOOD SAFETY • Clean cooking area, serving areas, equipment, kitchen appliances, and work areas in order to ensure observance of safe, sanitary food-handling practices. • Observe and test detergents to determine if they are set properly, using methods such as taking temperatures, tasting, reading charts or gauges. C. PERSONNEL & CUSTOMER SERVICE • Assist with training new employees. • Substitute for or assist other back of the house employees during emergencies or rush periods. • Alert manager of supply shortages and stock shelves, coolers, and refrigerators to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the restaurant, with our without reasonable accommodation. • Subject to wet floors, temperature extremes and loud noise. • Ability to use dish-washing equipment and tools by moving hands, arms and torso, with or without reasonable accommodations. • Be able to read, understand and write the English language. • Be able to speak and understand English, including the ability to hear the spoken word. • Have the ability to acquire working knowledge and perform the procedures of the Serve-Safe program. • Have sufficient visual acuity to check product labels, recipes, and warning labels, with or without reasonable accommodations. • Be able to read and understand instructions for operating cooking equipment. • Ability to lift up to 60 pounds, carrying garbage, cases or racks of dishes, etc., frequent times per shift. Occasionally lift up to 100 pounds. • Be able to stock shelves and coolers. • Be able to use a razor sharp case cutter safely. • Have sufficient hearing activity to hear high-pitched sounds for operation of dish washing console and other equipment. • Be able to tolerate exposure to heat, cold and cleaning products. • Be able to sweep and mop floors as many times as needed to maintain the general safety and appearance of the cooking and presentation area. • Ability to follow directions and ensure observance of safe, sanitary food handling practices. • Able to handle multiple tasks at one time. • The ability to use the provided tools, cleaners, and equipment safely.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
Requirements
Additional Information
Description
JOB TITLE: HOST, Silverado Grand Buffet TYPE: NON-EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES, HOURLY REPORTS TO: RESTAURANT MANAGER ON DUTY STATEMENT OF JOB Graciously greets guests upon arrival, escorts them to their table, provides menus to customers once seated, and informs customer of who will be serving them. Manages special seating requests of guests consistent with table availability. Relays messages to servers and bus persons as appropriate. Assists with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Checks table settings for proper presentation and completeness, and check service tray stations or adequacy of supplies used for refill or replacement purposes. • Graciously greets guests upon their arrival and escorts them to their table, balancing the customer flow among the service stations, taking into account requests for a particular table or server, depending on availability. • Assists with seating as appropriate and, once seated, provide menus for guests and inform them of their server’s name. • Assists with the duties of servers and bus persons, such as securing a food or beverage item for a customer, resetting a table, etc., as the customer traffic allows, to ensure the maintenance of foodservice effectiveness and efficiency. B. CUSTOMER & EMPLOYEE SAFETY / FOOD SAFETY • Clean host area, serving areas, equipment, kitchen appliances, and work areas in order to ensure observance of safe, sanitary food-handling practices. • Prevent slips and falls by reporting or correcting potential hazards or obstructions to supervisors and managers as soon as possible. Monitor bathroom supplies and cleanliness every ½ hour and report or correct findings to supervisor on duty. C. PERSONNEL & CUSTOMER SERVICE • Assist with training new employees. • Substitute for or assist other front of the house employees during emergencies or rush periods. • Alert manager of supply shortages and stock shelves, coolers, and refrigerators to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the restaurant, with our without reasonable accommodation. • Subject to wet floors, temperature extremes and loud noise. • Ability to use dish-washing equipment and tools by moving hands, arms and torso, with or without reasonable accommodations. • Be able to read, understand and write the English language. • Be able to speak and understand English, including the ability to hear the spoken word. • Have the ability to acquire working knowledge and perform the procedures of the Serve-Safe program. • Have sufficient visual acuity to check product labels, recipes, and warning labels, with or without reasonable accommodations. • Be able to read and understand instructions for operating cooking equipment. • Ability to lift up to 25 pounds, carrying garbage, menus, chairs etc., frequent times per shift. Occasionally lift up to 40 pounds. • Be able to stock shelves and coolers. • Be able to use a razor sharp case cutter safely. • Have sufficient hearing activity to hear high-pitched sounds for operation of wait list coasters and other equipment. • Be able to tolerate exposure to heat, cold and cleaning products. • Be able to sweep and mop floors as many times as needed to maintain the general safety and appearance of the cooking and presentation area. • Ability to follow directions and ensure observance of safe, sanitary food handling practices. • Able to handle multiple tasks at one time. • The ability to use the provided tools, cleaners, and equipment safely.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
JOB TITLE: LINE COOK, FRANKLIN HOTEL STEAKHOUSE TYPE: NON-EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES, HOURLY REPORTS TO: KITCHEN MANAGER STATEMENT OF JOB Prepare and cook to order food for restaurant, banquet, and casino floor food lines. Prepare and cook to order a variety of foods during serving times that require only a short preparation time. Receive orders from serving staff and supervisors. Complete food and plate presentation recopies to company standards. Prep to par levels and follow food handling safety procedures and policies.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Broil, grill, cook, and fry foods such as steaks, fish, potatoes, eggs, and pancakes. • Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. • Clean food preparation equipment, work areas, and counters or tables. Ensure proper operation of equipment. • Turn or stir foods to ensure even cooking. Season and cook food according to recipes. • Weigh, measure, and mix ingredients according to recipes, using various kitchen utensils and equipment. • Regulate temperature of ovens, broilers, grills, and roasters. • Wash pots, pans, dishes, utensils, and other cooking equipment. • Take orders from customers and cook foods requiring short preparation times, according to customer requirements. • Broil, grill and garnish steaks or other meats such as burgers and chops. • Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers or other food storage areas. • Perform food preparation tasks, such as making sandwiches, carving and trimming meats, making soups or salads, baking breads or desserts, and brewing coffee or tea. • Plan work on orders so that items served together are finished at the same time. • Complete orders from steam tables, placing food on plates and serving customers at table or counters. • Perform general cleaning activities in kitchen and dining area. • Log or write charge slips as necessary for orders or inventory control procedures. B. CUSTOMER & EMPLOYEE SAFETY / FOOD SAFETY • Clean cooking area, serving areas, equipment, kitchen appliances, and work areas in order to ensure observance of safe, sanitary food-handling practices. • Observe and test foods to determine if they have been cooked sufficiently, using methods such as taking temperatures, tasting, smelling, or piercing them with utensils. C. PERSONNEL & CUSTOMER SERVICE • Compile and maintain records of food use, expenditures, and temperatures. • Assist with training new employees. • Substitute for or assist other cooks during emergencies or rush periods. • Alert manager of supply shortages and stock shelves, coolers, and refrigerators to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the restaurant, with our without reasonable accommodation. • Ability to use cooking equipment and tools by moving hands, arms and torso, with or without reasonable accommodations. • Be able to read, understand and write the English language. • Be able to speak and understand English, including the ability to hear the spoken word. • Have the ability to acquire working knowledge and perform the procedures of the Serve-Safe program. • Have sufficient visual acuity to check product labels, recipes, and warning labels, with or without reasonable accommodations. • Be able to read and understand instructions for operating cooking equipment. • Ability to lift up to 60 pounds, carrying garbage, cases of raw meat, soft drinks, juice containers, etc., at least three times per shift. Occasionally lifting up to 100 pounds. • Be able to stock shelves and coolers. • Be able to use a razor sharp case cutter safely. • Have sufficient hearing activity to hear high-pitched sounds for operation of deep frying console and other equipment. • Be able to tolerate exposure to heat, cold and cleaning products. • Be able to sweep and mop floors as many times as needed to maintain the general safety and appearance of the cooking and presentation area. • Ability to follow directions and ensure observance of safe, sanitary food handling practices. • Able to handle multiple tasks at one time. • The ability to use the provided tools, prep knives, and equipment safely.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
JOB TITLE: DISHWASHER, Legends Steakhouse at the Historic Franklin Hotel TYPE: NON-EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES, HOURLY REPORTS TO: KITCHEN MANAGER STATEMENT OF JOB Washes and properly stores all dishes, trays, eating utensils, cups and small equipment for the department. Maintains the dish room and dish machine in a sanitary and efficient manner.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Sets up and breaks down dish machine, including arms screens and baskets. Cleans and polishes machine thoroughly including removing any paper and hosing down interior. Ensures machine is operating correctly and reports any defects immediately. Washes and properly stores all dishes, trays, utensils, cups and small equipment for the department. Checks water temperature during dishwasher operation to ensure proper temperature. • Removes trash from dish room and places in dumpster. Cleans and sanitizes garbage cans, and keeps clean liners in cans at all times. • Cleans and keeps neat dish room area including detergent storage area and belt line from the dining area. • Keeps all lowerators and dish racks clean, polished and neatly stored. B. CUSTOMER & EMPLOYEE SAFETY / FOOD SAFETY • Clean cooking area, serving areas, equipment, kitchen appliances, and work areas in order to ensure observance of safe, sanitary food-handling practices. • Observe and test detergents to determine if they are set properly, using methods such as taking temperatures, tasting, reading charts or gauges. C. PERSONNEL & CUSTOMER SERVICE • Assist with training new employees. • Substitute for or assist other back of the house employees during emergencies or rush periods. • Alert manager of supply shortages and stock shelves, coolers, and refrigerators to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the restaurant, with our without reasonable accommodation. • Subject to wet floors, temperature extremes and loud noise. • Ability to use dish-washing equipment and tools by moving hands, arms and torso, with or without reasonable accommodations. • Be able to read, understand and write the English language. • Be able to speak and understand English, including the ability to hear the spoken word. • Have the ability to acquire working knowledge and perform the procedures of the Serve-Safe program. • Have sufficient visual acuity to check product labels, recipes, and warning labels, with or without reasonable accommodations. • Be able to read and understand instructions for operating cooking equipment. • Ability to lift up to 60 pounds, carrying garbage, cases or racks of dishes, etc., frequent times per shift. Occasionally lift up to 100 pounds. • Be able to stock shelves and coolers. • Be able to use a razor sharp case cutter safely. • Have sufficient hearing activity to hear high-pitched sounds for operation of dish washing console and other equipment. • Be able to tolerate exposure to heat, cold and cleaning products. • Be able to sweep and mop floors as many times as needed to maintain the general safety and appearance of the cooking and presentation area. • Ability to follow directions and ensure observance of safe, sanitary food handling practices. • Able to handle multiple tasks at one time. • The ability to use the provided tools, cleaners, and equipment safely.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
JOB TITLE: PREP COOK - BUFFET & STEAKHOUSE TYPE: NON-EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES, HOURLY REPORTS TO: KITCHEN MANAGER STATEMENT OF JOB Prepare and cook food for restaurant steakhouse in a fine dining atmosphere. Prepare and cook to order a variety of foods during dinner service that require only a short preparation time. Take orders from servers using the priter and point of sale system, refresh salad line, prep to par levels, and follow food handling safety policies.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Clean, cut, grill, cook, bake, roast, broil, steam, and fry foods, such as meats, fish, vegetables, and other foods to menu specifications. • Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. • Garnish platters and plates per menu plan. • Stock steam tables and shams with food to par levels. Ensure proper operation of equipment. • Perform simple food preparation tasks such as making sandwiches, carving meats, and brewing coffee. • Turn or stir foods to ensure even cooking. Season and cook food according to recipes. • Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment. • Regulate temperature of cookers, ovens, broilers, grills, and roasters. • Wash pots, pans, dishes, utensils, and other cooking equipment. • During breakfast or dinner service, plan work so that items served together are finished at the same time. B. CUSTOMER & EMPLOYEE SAFETY / FOOD SAFETY • Clean cooking area, serving areas, equipment, kitchen appliances, and work areas in order to ensure observance of safe, sanitary food-handling practices. • Observe and test foods to determine if they have been cooked sufficiently, using methods such as taking temperatures, tasting, smelling, or piercing them with utensils. C. PERSONNEL & CUSTOMER SERVICE • Compile and maintain records of food use, expenditures, and temperatures. • Assist with training new employees. • Substitute for or assist other cooks during emergencies or rush periods. • Alert manager of supply shortages and stock shelves, coolers, and refrigerators to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the restaurant, with our without reasonable accommodation. • Ability to use cooking equipment and tools by moving hands, arms and torso, with or without reasonable accommodations. • Be able to read, understand and write the English language. • Be able to speak and understand English, including the ability to hear the spoken word. • Have the ability to acquire working knowledge and perform the procedures of the Serve-Safe program. • Have sufficient visual acuity to check product labels, recipes, and warning labels, with or without reasonable accommodations. • Be able to read and understand instructions for operating cooking equipment. • Ability to lift up to 60 pounds, carrying garbage, cases of frozen vegetables, soft drinks, juice containers, etc., at least three times per shift. • Be able to stock shelves and coolers. • Be able to use a razor sharp case cutter safely. • Have sufficient hearing activity to hear high-pitched sounds for operation of deep frying console and other equipment. • Be able to tolerate exposure to heat, cold and cleaning products. • Be able to sweep and mop floors as many times as needed to maintain the general safety and appearance of the cooking and presentation area. • Ability to follow directions and ensure observance of safe, sanitary food handling practices. • Able to handle multiple tasks at one time. • The ability to use the provided tools, prep knives, and equipment safely.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
JOB TITLE: HOST, Legends Steakhouse at the Historic Franklin Hotel TYPE: NON-EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES, HOURLY REPORTS TO: RESTAURANT MANAGER ON DUTYhttps://my.peoplematter.com/silveradocasino/Job# STATEMENT OF JOB Graciously greets guests upon arrival, escorts them to their table, provides menus to customers once seated, and informs customer of who will be serving them. Manages special seating requests of guests consistent with table availability. Relays messages to servers and bus persons as appropriate. Assists with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Checks table settings for proper presentation and completeness, and check service tray stations or adequacy of supplies used for refill or replacement purposes. • Graciously greets guests upon their arrival and escorts them to their table, balancing the customer flow among the service stations, taking into account requests for a particular table or server, depending on availability. • Assists with seating as appropriate and, once seated, provide menus for guests and inform them of their server’s name. • Assists with the duties of servers and bus persons, such as securing a food or beverage item for a customer, resetting a table, etc., as the customer traffic allows, to ensure the maintenance of foodservice effectiveness and efficiency. B. CUSTOMER & EMPLOYEE SAFETY / FOOD SAFETY • Clean host area, serving areas, equipment, kitchen appliances, and work areas in order to ensure observance of safe, sanitary food-handling practices. • Prevent slips and falls by reporting or correcting potential hazards or obstructions to supervisors and managers as soon as possible. Monitor bathroom supplies and cleanliness every ½ hour and report or correct findings to supervisor on duty. C. PERSONNEL & CUSTOMER SERVICE • Assist with training new employees. • Substitute for or assist other front of the house employees during emergencies or rush periods. • Alert manager of supply shortages and stock shelves, coolers, and refrigerators to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the restaurant, with our without reasonable accommodation. • Subject to wet floors, temperature extremes and loud noise. • Ability to use dish-washing equipment and tools by moving hands, arms and torso, with or without reasonable accommodations. • Be able to read, understand and write the English language. • Be able to speak and understand English, including the ability to hear the spoken word. • Have the ability to acquire working knowledge and perform the procedures of the Serve-Safe program. • Have sufficient visual acuity to check product labels, recipes, and warning labels, with or without reasonable accommodations. • Be able to read and understand instructions for operating cooking equipment. • Ability to lift up to 25 pounds, carrying garbage, menus, chairs etc., frequent times per shift. Occasionally lift up to 40 pounds. • Be able to stock shelves and coolers. • Be able to use a razor sharp case cutter safely. • Have sufficient hearing activity to hear high-pitched sounds for operation of wait list coasters and other equipment. • Be able to tolerate exposure to heat, cold and cleaning products. • Be able to sweep and mop floors as many times as needed to maintain the general safety and appearance of the cooking and presentation area. • Ability to follow directions and ensure observance of safe, sanitary food handling practices. • Able to handle multiple tasks at one time. • The ability to use the provided tools, cleaners, and equipment safely.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
JOB TITLE: HOTEL FRONT DESK TYPE: NON – EXEMPT, FULL-TIME & PART-TIME EMPLOYEES, HOURLY REPORTS TO: HOTEL MANAGER STATEMENT OF JOB Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms, and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Scan valid identification cards and Player’s Club Cards presented by patrons, calculate amount of winnings and transfer amounts to patrons’ club cards. Provide accurate and timely information and rules for club membership. Is responsible for ensuring that our guests enjoy a memorable gaming experience. All Full-time employees must be 21 and available to work various shifts, any day of the week and be able to secure a SDCG Support License. Possess the ability to take the South Dakota approved Techniques of Alcohol Management exam (TAM or equivalent) and secure a passing score.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Greet, register, and assign rooms to guests of hotel • Verify customers’ credit, and establish how the customer will pay for the accommodation. • Contact housekeeping or maintenance staff when guests report problems. • Make and confirm reservations using computer software, telephone, email, or walk-ins. • Issue room keys and escort instructions to door greeters. • Maintain confidentiality, randomness, accuracy, and integrity of redemptions, promotions, and customer information. • Enroll customers into the Players Card system using appropriate procedures on the casino floor and behind the Players Center counter. • Use effective and efficient customer service skills. • Assist with identifying high-end players, help resolve problems with the all customers and cultivate appropriate business relationships. • Use highly effective verbal, written and spoken communication skills while dealing with the Platinum and Millionaire guests, as well as all guests. • Report customer-related and employee incidents occurring in gaming areas to floor supervisors and department heads. C. HOTEL & PLAYERS CENTER SAFETY • Access hotel and retail items using proper ladder and lifting techniques. • Clean work areas to ensure nothing is left in walkways and becomes a tripping hazard. • Inform supervisor or department head of hazards so they can be promptly fixed. D. PERSONNEL & CUSTOMER SERVICE • Compile and maintain Hotel and Players Center records for operations and marketing use. • Assist with training new employees. • Ability to resolve guest problems so that guests and casino are pleased with the outcome. • Substitute or assist other Front Desk, and casino floor employees during emergencies or rush periods. • Alert supervisor of supply shortages and stock shelves, office supplies, and promotional supplies to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards of services, and evaluation of customer satisfaction. • Knowledge of human behavior and performance; individual difference in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and effective disorders. • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. • Active listening skill: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting in inappropriate times. • Speaking skill: Talking to others to convey information effectively. • Social Perceptiveness skill: Being aware of others’ reactions and understanding why they react as they do. • Mathematics skill: Using mathematics to solve problems. • Service orientation skill: Actively looking for ways to help people. • Critical thinking skill: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Reading comprehension skill: Understanding the English language in written sentences and paragraphs in work related documents. • Learning strategies skill: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. • Coordination skill: Adjusting actions in relation to others’ actions. • Judgment and decision making skill: Considering the relative cost and benefits of potential actions to choose the most appropriate one. If in doubt or if not sure of expectation, please ask you supervisor or department head for guidance. • Oral comprehension ability: The ability to listen and understand information and ideas presented in the English language through spoken words and sentences. • Oral expression ability: The ability to communicate information and ideas in speaking so others will understand. • Problem sensitivity ability: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. • Speech recognition ability: The ability to identify and understand the speech of another person. • Near vision ability: The ability to see details at close ranges (within a few feet of the observer). • Speech clarity ability: The ability to speak the English language clearly so others can understand you. • Information ordering ability: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (eg., patters or numbers, letters, words, pictures, mathematical operations). • Trunk strength ability: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing. • Manual dexterity ability: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. • Memorization ability: The ability to remember information such as words, numbers, pictures, and procedures. • Excellent verbal and written skills (English). Strong interpersonal and telephone skills. • Proficient in PC operations including Windows, Excel and E-mail. • Good organizational skills; able to handle multiple projects at one time. • Ability to maintain the strictest confidence regarding all information concerning the Silverado-Franklin and its guests. • Ability to resolve guest problems so that both guest and casino are pleased with the outcome. • Position requires a Support Gaming License from the SDGC and working knowledge of Gaming Commission Rules and Regulations. • Ability to lift a minimum of 10 pounds, up to approximately 25 pounds. • Ability to work entire assigned shift on your feet, bending stooping and moving inside the casino, with or without reasonable accommodations.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
JOB TITLE: HOUSEKEEPER TYPE: NON-EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES REPORTS TO: HOUSEKEEPING MANAGER STATEMENT OF JOB Perform any combination of light cleaning duties to maintain hotel in a clean and orderly manner. Duties include making beds, replenishing linens, cleaning room and halls, and vacuuming. If assigned, duties may also include cleaning and folding laundry using a washing machine, drier, and cleaning agents.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts. • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met. • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items. • Keep storage areas and carts well-stocked, clean, and tidy. Lock closets and employee only areas to maintain security and safety standards. • Dust and polish furniture and equipment. • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines. • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers. • Wash walls, floor molding, ceilings, and woodwork, waxing and polishing as necessary. • Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees. • Hang draperies and dust window blinds. • Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures. • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. • Notify managers concerning the need for major or minor repairs. • Laundry: Load and remove items from washing drying equipment. Start washers, driers, or extractors, and turn valves or levers to regulate machine processes and the volume of soap, detergent, water, bleach, starch, and other additives. • Laundry: Sort and count articles removed from dryers, and fold, wrap, or hang them. • Laundry: Examine and sort into lots articles to be cleaned, according to color, fabric, dirt content, and cleaning technique required. • Laundry: Clean machine filters, and lubricate equipment. • Laundry: Inspect soiled articles to determine sources of stains, to locate color imperfections, and to identify items requiring special treatment. C. EMPLOYEE & CUSTOMER SAFETY • Use proper signage to identify wet floors or areas that are closed for repair or cleaning. • Follow mixing instruction of all chemicals to maintain proper concentratoins and prevent adverse reactions that could cause hazardous fumes or chemical burns. • Perform work duties in accordance with written safety manual and alert manager to safety concerns. D. PERSONNEL & CUSTOMER SERVICE • Compile and maintain records of supply use, expenditures, and safety. • Assist with training new employees. • Substitute for or assist other housekeepers or janitors during emergencies or rush periods. • Alert manager of supply shortages and stock shelves, closets, and storage areas to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards of services, and evaluation of customer satisfaction. • Active listening skill: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting in inappropriate times. • Speaking skill: Talking to others to convey information effectively. • Time Management skill: Managing one’s own time and the time of others. • Equipment selection skill: Determining the kind of tools and equipment needed to do a job. • Critical thinking skill: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Reading comprehension skill: Understanding the English language in written sentences and paragraphs in work related documents. • Oral comprehension ability: The ability to listen and understand information and ideas presented in the English language through spoken words and sentences. • Oral expression ability: The ability to communicate information and ideas in speaking so others will understand. • Problem sensitivity ability: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. • Speech recognition ability: The ability to identify and understand the speech of another person. • Near vision ability: The ability to see details at close ranges (within a few feet of the observer). • Speech clarity ability: The ability to speak the English language clearly so others can understand you. • Information ordering ability: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (eg., patters or numbers, letters, words, pictures, mathematical operations). • Trunk strength ability: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing. • Manual dexterity ability: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. • Memorization ability: The ability to remember information such as words, numbers, pictures, and procedures. • Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the casino, with our without reasonable accommodation. • Ability to use cleaning equipment and tools by moving hands, arms and torso, with or without reasonable accommodations. • The ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time without “giving out” or fatiguing. • The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. • The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. • The ability to exert maximum muscle force to lift, push, pull, or carry objects, with or without reasonable accommodations. • Be able to read, understand and write the English language. • Be able to speak and understand English, including the ability to hear the spoken word. • Have sufficient visual acuity to see details at close range (within a few feet of the observer) check product labels and cleanliness of objects, with or without reasonable accommodations. • Be able to read and understand instructions for operating janitorial equipment. • Ability to lift up to 40 pounds, carrying garbage, mop buckets with water, vacuums, cleaning containers, etc., at least ten times per shift. • Be able to stock shelves and storage areas. • Be able to use a razor sharp case cutter safely. • Have sufficient hearing activity to hear high-pitched sounds for operation of electronic safety equipment and other tools. • Be able to tolerate exposure to cleaning products. • Be able to sweep, vacuum, and mop floors as many times as needed to maintain the general safety and appearance of the hotel and casino area. • The ability to use departmental tools, cleaning products, and equipment safely.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
JOB TITLE: LAUNDRY & HOUSEKEEPER TYPE: NON-EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES REPORTS TO: HOUSEKEEPING MANAGER STATEMENT OF JOB Perform any combination of light cleaning duties to maintain hotel in a clean and orderly manner. Duties include making beds, replenishing linens, cleaning room and halls, and vacuuming. If assigned, duties may also include cleaning and folding laundry using a washing machine, drier, and cleaning agents.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts. • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met. • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items. • Keep storage areas and carts well-stocked, clean, and tidy. Lock closets and employee only areas to maintain security and safety standards. • Dust and polish furniture and equipment. • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines. • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers. • Wash walls, floor molding, ceilings, and woodwork, waxing and polishing as necessary. • Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees. • Hang draperies and dust window blinds. • Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures. • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. • Notify managers concerning the need for major or minor repairs. • Laundry: Load and remove items from washing drying equipment. Start washers, driers, or extractors, and turn valves or levers to regulate machine processes and the volume of soap, detergent, water, bleach, starch, and other additives. • Laundry: Sort and count articles removed from dryers, and fold, wrap, or hang them. • Laundry: Examine and sort into lots articles to be cleaned, according to color, fabric, dirt content, and cleaning technique required. • Laundry: Clean machine filters, and lubricate equipment. • Laundry: Inspect soiled articles to determine sources of stains, to locate color imperfections, and to identify items requiring special treatment. C. EMPLOYEE & CUSTOMER SAFETY • Use proper signage to identify wet floors or areas that are closed for repair or cleaning. • Follow mixing instruction of all chemicals to maintain proper concentratoins and prevent adverse reactions that could cause hazardous fumes or chemical burns. • Perform work duties in accordance with written safety manual and alert manager to safety concerns. D. PERSONNEL & CUSTOMER SERVICE • Compile and maintain records of supply use, expenditures, and safety. • Assist with training new employees. • Substitute for or assist other housekeepers or janitors during emergencies or rush periods. • Alert manager of supply shortages and stock shelves, closets, and storage areas to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards of services, and evaluation of customer satisfaction. • Active listening skill: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting in inappropriate times. • Speaking skill: Talking to others to convey information effectively. • Time Management skill: Managing one’s own time and the time of others. • Equipment selection skill: Determining the kind of tools and equipment needed to do a job. • Critical thinking skill: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Reading comprehension skill: Understanding the English language in written sentences and paragraphs in work related documents. • Oral comprehension ability: The ability to listen and understand information and ideas presented in the English language through spoken words and sentences. • Oral expression ability: The ability to communicate information and ideas in speaking so others will understand. • Problem sensitivity ability: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. • Speech recognition ability: The ability to identify and understand the speech of another person. • Near vision ability: The ability to see details at close ranges (within a few feet of the observer). • Speech clarity ability: The ability to speak the English language clearly so others can understand you. • Information ordering ability: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (eg., patters or numbers, letters, words, pictures, mathematical operations). • Trunk strength ability: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing. • Manual dexterity ability: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. • Memorization ability: The ability to remember information such as words, numbers, pictures, and procedures. • Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the casino, with our without reasonable accommodation. • Ability to use cleaning equipment and tools by moving hands, arms and torso, with or without reasonable accommodations. • The ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time without “giving out” or fatiguing. • The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. • The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. • The ability to exert maximum muscle force to lift, push, pull, or carry objects, with or without reasonable accommodations. • Be able to read, understand and write the English language. • Be able to speak and understand English, including the ability to hear the spoken word. • Have sufficient visual acuity to see details at close range (within a few feet of the observer) check product labels and cleanliness of objects, with or without reasonable accommodations. • Be able to read and understand instructions for operating janitorial equipment. • Ability to lift up to 40 pounds, carrying garbage, mop buckets with water, vacuums, cleaning containers, etc., at least ten times per shift. • Be able to stock shelves and storage areas. • Be able to use a razor sharp case cutter safely. • Have sufficient hearing activity to hear high-pitched sounds for operation of electronic safety equipment and other tools. • Be able to tolerate exposure to cleaning products. • Be able to sweep, vacuum, and mop floors as many times as needed to maintain the general safety and appearance of the hotel and casino area. • The ability to use departmental tools, cleaning products, and equipment safely.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
JOB TITLE: BLACK JACK/ROULETTE/TABLE GAMES DEALER TYPE: NON-EXEMPT, FULL-TIME & PART-TIME EMPLOYEE, HOURLY, TIPPED REPORTS TO: OPERATIONS DIRECTOR STATEMENT OF JOB Operate table games: deal Black Jack, and Roulette in the Black Jack Department. Create friendly atmosphere for guests in the casino. Stand behind table and operate games of chance by dispensing the appropriate number of cards to players, spinning wheel and ball as a croupier, while ensuring compliance with gaming rules and regulations. Compare the house’s hand against players’ hands, compare ball location and numbered pocket, and payoff or collect players’ money or chips to determine winners of the specific games that are being dealt. All Full-time employees must be available to work 1st, 2nd, or 3rd shift, any day of the week. 1st Shift 6:00 a.m. through 4:00 p.m. 2nd Shift 4:00 p.m. through 2:00 a.m. 3rd Shift 10:00 p.m. through 8:00 a.m.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES GENERAL Give all customers prompt and courteous service. Follow the work schedule as posted, unless manager arranges a change in schedule. Properly punch in and out using electronic time clock system. DEPARTMENTAL TASKS Follow all gaming regulations, company policies, and procedures. Maintain confidentiality of customers’ transactions. Exchange paper currency for playing chips or coin money. Explain and interpret house rules, such as game rules and betting limits, for patrons. Pay winnings or collect losing bets as established by the rules and procedures of a specific game. Deal cards to house hands, and compare these with players’ hands to determine winners, as in black jack. Check to ensure that all players have placed bets before play begins. Stand behind a gaming table and deal the appropriate number of cards to each player. Inspect gaming pieces and equipment to be used in games to ensure that they are in good condition. Start and control games and gaming equipment, and announce winning hands. Open and close table games as directed. Maintain familiarity with the table games at the Silverado, and with strategies and tricks used by cheaters in the various games. Ability to learn and execute the 9 points in our training manual: Accuracy, Mechanical Skills, Knowledge of the Game, Ability to Control the Game, Positive Attitude, Professional Demeanor, Ability to Deal with Customers, Appearance, and Reliability. Report customer-related incidents occurring in gaming areas to pit boss, supervisors, and/or department heads. EMPLOYEE & CUSTOMER SAFETY Clean black jack pit table area, serving areas, equipment, and work areas in order to ensure observance of safe, sanitary practices. Check for placement and proper signage to identify trip hazards or areas that are closed for repair or cleaning. PERSONNEL & CUSTOMER SERVICE Compile and maintain records of table game use, expenditures, and customer activity. Assist with training new employees. Ability to resolve guest problems so that both guest and casino are pleased with the outcome. Substitute for or assist other casino employees during emergencies or rush periods. Alert manager of supply shortages and stock shelves, trays, and podium to the company’s floor plan. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards of services, and evaluation of customer satisfaction. Knowledge of human behavior and performance; individual difference in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and effective disorders. Knowledge of arithmetic, algebra, geometry, statistics, and their applications. Active listening skill: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting in inappropriate times. Speaking skill: Talking to others to convey information effectively. Social Perceptiveness skill: Being aware of others’ reactions and understanding why they react as they do. Mathematics skill: Using mathematics to solve problems. Service orientation skill: Actively looking for ways to help people. Critical thinking skill: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading comprehension skill: Understanding the English language in written sentences and paragraphs in work related documents. Learning strategies skill: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Coordination skill: Adjusting actions in relation to others’ actions. Judgment and decision making skill: Considering the relative cost and benefits of potential actions to choose the most appropriate one. If in doubt or if not sure of expectation, please ask your supervisor or department head for guidance. Oral comprehension ability: The ability to listen and understand information and ideas presented in the English language through spoken words and sentences. Oral expression ability: The ability to communicate information and ideas in speaking so others will understand. Problem sensitivity ability: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Speech recognition ability: The ability to identify and understand the speech of another person. Near vision ability: The ability to see details at close ranges (within a few feet of the observer). Speech clarity ability: The ability to speak the English language clearly so others can understand you. Information ordering ability: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (eg., patters or numbers, letters, words, pictures, mathematical operations). Trunk strength ability: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing. Manual dexterity ability: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. Memorization ability: The ability to remember information such as words, numbers, pictures, and procedures. Ability to secure a valid SDCG support license and working knowledge of Gaming Commission Rules and Regulations. Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the black jack pit, with our without reasonable accommodation. Ability to use black jack equipment and tools by moving hands, arms and torso, with or without reasonable accommodations. Be able to read, understand and write the English language. Have the ability to acquire working knowledge and perform the procedures of the Techniques of Alcohol management program. Must complete TAM exam with passing score. Have sufficient visual acuity to check identification, posted rules, cards, chips, and warning labels, with or without reasonable accommodations. Be able to read and understand instructions for operating black jack equipment and computers. Ability to lift up to 25 pounds, carrying garbage, chip racks, tills, drop boxes, etc., at least three times per shift. Be able to stock trays and shelves. Be able to use a razor sharp case cutter safely. Have sufficient hearing activity to hear high-pitched sounds for operation of radio equipment, computers, cash register, and other equipment. Be able to tolerate exposure to cleaning products. Be able to sweep and pick up debris as many times as needed to maintain the general safety and appearance of the black jack and casino area. Able to handle multiple tasks at one time. The ability to use the provided tools, shufflers, and equipment per instruction and in a safe manner.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
JOB TITLE: CASINO CAGE CASHIER - Silverado-Franklin TYPE: NON – EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES, HOURLY, TIPPED REPORTS TO: OPERATIONS DIRECTOR In a gaming establishment, conduct financial transactions for patrons. Reconcile daily summaries of transactions to balance books. Redeem tickets and sell gambling chips or tokens to patrons, or to other workers for resale to patrons. Convert gaming chips, tokens, or tickets to currency upon patron's request. Use a personal computer and software to record transactions. Must be 21 years of age or older and have a SD gaming support license.
Requirements
Tasks: • Follow all gaming regulations and company policies/procedures. • Maintain confidentiality of customers' transactions. • Count funds and reconcile daily summaries of transactions to balance books. • Convert gaming checks, coupons, tokens, tickets, and coins to currency for gaming patrons. • Maintain cage security. • Determine cash requirements for windows. • Verify accuracy of reports such as authorization forms, transaction reconciliations, and exchange summary reports. • Cash checks and process credit card advances for patrons. • Sell gambling chips or tokens to patrons or to other workers for resale to patrons. Work Activities: Performing for or Working Directly with the Public: Performing for people or dealing directly with the public. This includes serving customers by assisting with thier cage needs. Dispense valid and accurate information and guide customers to requested areas of interest. The ability to stand uninterrupted for up to four hours at a time. Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources. Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Communicating with Supervisors, Peers, or Subordinates: Providing valid and accurate information to supervisors, co-workers, and subordinates by telephone, by radio, in written form, or in person. Documenting/Recording Information: Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Evaluating Information to Determine Compliance with Standards: Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Interacting With Computers: Using computers and computer systems (including hardware and software) to enter data or process information. (Technology: Microsoft Excel, Microsoft Word, Oasis Quickets) Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. The ability to add, subtract, multiply, or divide quickly and correctly. (Tools: 10-key calculators, Automatic coin wrappers, Currency scanners, Credit card processing terminals, Automatic coin sorters). Judging the Qualities of Things, Services, or People: Assessing the value, importance, or quality of things or people. Handling and Moving Objects: Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. Ability to lift up to 20 pounds.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
OB TITLE: DOOR GREETER / SECURITY TYPE: NON – EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES, HOURLY REPORTS TO: FLOOR SUPERVISOR STATEMENT OF JOB In a casino environment guard or monitor to prevent theft, violence, or infractions of rules. Observe parking lot areas as instructed and report violations to floor supervisor using a handheld radio. Assist patrons in the hotel and casino environment by performing duties such as verifying identification, using red and green hand stamps, assisting in directing customers to casino events, parking, and other locations of interest. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance. All full-time & part-time employees must be available to work variety of shifts within times listed: Monday – Thursday: 8:00am to 12:00am Friday – Saturday: 8:00am to 3:00am (or to 6:00am on Special Events) Sunday: 8:00am to 12:00am
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Open the door and greet patrons as they enter the casino. Open the door and thank customers for their patronage as they leave the casino. • Check identification of customers to verify age requirements for purchase of alcohol and gaming device use. Stamp customer’s hand with red stamp if under 21 years of age. Stamp customer’s hand with green stamp if 21 years of age or older. • Monitor and authorize entrance and departure of employees, visitor, and other persons to guard against theft and maintain security of premises. • Ask for valid identification from customers who appear to be 30 years of age and younger. Make a diligent inquiry to verify the presented identification. • Direct patrons to restrooms, restaurant, bars, player’s center, hotel front desk, gaming devices, and other areas of interest. • Follow proper radio etiquette as instructed during training. • Visually scan casino floor and report any infraction of rules to the floor supervisor. • Warn persons of rule infractions or violations and report incidents to floor supervisor. • Refuse admittance to undesirable patrons or persons without proper identification after the restaurant closes. • At the Franklin, underage persons are only permitted in hotel lobby and in the hotel. • Guide patrons to exits or provide other instructions or assistance in case of emergency. • Maintain order and ensure adherence to safety rules. • Provide assistance with patrons’ special needs, such as helping those with wheelchairs. B. DOOR GREETER / SECURITY SAFETY • Ensure that entrances are free of debris and tripping hazards. • Avoid physical confrontations with customers. Settle customer disputes with the assistance of the floor supervisor and help solve customer concerns. • Guide customers and employees to predetermined safe locations in case of emergency. • Radio for a call to police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Respond to all urgent or radio back up calls. C. PERSONNEL & CUSTOMER SERVICE • Assist with training new employees. • Ability to resolve guest problems so that both guest and casino are pleased with the outcome. • Substitute for or assist other casino staff members during emergencies or rush periods. • Alert floor supervisor of customer service issues that have been observed or reported by customers. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards of services, and evaluation of customer satisfaction. • Knowledge of human behavior and performance; individual difference in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and effective disorders. • Knowledge of public safety and security: relevant equipment, policies, procedures, and strategies to promote effective casino security operations for the protection of people, data, property, and structures. • Knowledge of arithmetic, algebra, geometry, statistics, and their applications. • Active listening skill: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting in inappropriate times. • Speaking skill: Talking to others to convey information effectively. • Social Perceptiveness skill: Being aware of others’ reactions and understanding why they react as they do. • Mathematics skill: Using mathematics to solve problems. • Service orientation skill: Actively looking for ways to help people. • Critical thinking skill: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Coordination skill: Adjusting actions in relation to others’ actions. • Mathematics skill: Using mathematics to solve problems. • Reading comprehension skill: Understanding the English language in written sentences and paragraphs in work related documents. • Learning strategies skill: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. • Judgment and decision making skill: Considering the relative cost and benefits of potential actions to choose the most appropriate one. If in doubt or if not sure of expectation, please ask you supervisor or department head for guidance. • Oral comprehension ability: The ability to listen and understand information and ideas presented in the English language through spoken words and sentences. • Oral expression ability: The ability to communicate information and ideas in speaking so others will understand. • Problem sensitivity ability: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. • Speech recognition ability: The ability to identify and understand the speech of another person. • Near vision ability: The ability to see details at close ranges (within a few feet of the observer). • Far vision ability: The ability to see details from a distance. • Speech clarity ability: The ability to speak the English language clearly so others can understand you. • Information ordering ability: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (eg., patters or numbers, letters, words, pictures, mathematical operations). • Trunk strength ability: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing. • Manual dexterity ability: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. • Memorization ability: The ability to remember information such as words, numbers, pictures, and procedures. • Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the casino, with our without reasonable accommodation. • Ability to use hand stamps and tools by moving hands, arms and torso, with or without reasonable accommodations. • Must be 21 years of age or older. • Be able to read, understand and write the English language. • Be able to speak and understand English, including the ability to hear the spoken word. • Have the ability to acquire working knowledge and perform the procedures of the Techniques of Alcohol management program. Must complete TAM exam with passing score. • Have sufficient visual acuity to check identification and be able to read the ID checking guide book with or without reasonable accommodations. • Ability to lift up to 40 pounds, opening doors, moving or carrying luggage, pushing customers in a wheel chair, etc., as needed throughout entire shift. • Have sufficient hearing activity to hear high-pitched sounds such as alarms or radio transmissions. • Be able to tolerate exposure to heat or cold and outdoor air including airborne allergens. • Able to handle multiple tasks at one time.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
Description
JOB TITLE: CASINO JANITOR/PORTER & MAINTENANCE TYPE: NON-EXEMPT, FULL-TIME AND PART-TIME EMPLOYEES, HOURLY REPORTS TO: OPERATIONS DIRECTOR STATEMENT OF JOB Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. Duties, if assigned, may include tending to furnace, boiler, or other major equipment. Duties include performing routine maintenance activities, notifying management of need for repairs, and cleaning snow or debris from sidewalk.
Requirements
SUMMARY OF TASKS AND WORK RESPONSIBILITIES A. GENERAL • Give all customers prompt and courteous service. • Follow the work schedule as posted, unless manager arranges a change in schedule. • Properly punch in and out using electronic time clock system. B. DEPARTMENTAL TASKS • Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created. • Service, clean, and supply restrooms. • Clean and wipe down gaming devices in accordance with company policy and SDGC rules. • Gather and empty trash, ashtrays, and other rubbish. • Clean building floors by sweeping, mopping, scrubbing, or vacuuming them. • Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures. • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. • Strip, seal, finish, and polish floors. • Notify managers concerning the need for major repairs or additions to building operating systems. • Requisition supplies and equipment needed for cleaning and maintenance duties. • Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees. C. EMPLOYEE & CUSTOMER SAFETY • Use proper signage to identify wet floors or areas that are closed for repair or cleaning. • Follow mixing instruction of all chemicals to maintain proper concentrations and prevent adverse reactions that could cause hazardous fumes or chemical burns. • Perform work duties in accordance with written safety manual and alert manager to safety concerns. D. PERSONNEL & CUSTOMER SERVICE • Compile and maintain records of supply use, expenditures, and safety. • Assist with training new employees. • Substitute for or assist other janitors during emergencies or rush periods. • Alert manager of supply shortages and stock shelves, closets, and storage areas to the company’s floor plan. 3. SUMMARY OF REQUIREMENTS NECESSARY FOR THE ESSENTIAL FUNCTION OF THE JOB • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards of services, and evaluation of customer satisfaction. • Active listening skill: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting in inappropriate times. • Speaking skill: Talking to others to convey information effectively. • Time Management skill: Managing one’s own time and the time of others. • Equipment selection skill: Determining the kind of tools and equipment needed to do a job. • Critical thinking skill: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Reading comprehension skill: Understanding the English language in written sentences and paragraphs in work related documents. • Oral comprehension ability: The ability to listen and understand information and ideas presented in the English language through spoken words and sentences. • Oral expression ability: The ability to communicate information and ideas in speaking so others will understand. • Problem sensitivity ability: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. • Speech recognition ability: The ability to identify and understand the speech of another person. • Near vision ability: The ability to see details at close ranges (within a few feet of the observer). • Speech clarity ability: The ability to speak the English language clearly so others can understand you. • Information ordering ability: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (eg., patters or numbers, letters, words, pictures, mathematical operations). • Trunk strength ability: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing. • Manual dexterity ability: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. • Memorization ability: The ability to remember information such as words, numbers, pictures, and procedures. • Be able to work entire assigned shift on your feet, bending, stooping and moving about both inside and outside the casino, with our without reasonable accommodation. • Ability to use cleaning equipment and tools by moving hands, arms and torso, with or without reasonable accommodations. • The ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time without “giving out” or fatiguing. • The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. • The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. • The ability to exert maximum muscle force to lift, push, pull, or carry objects, with or without reasonable accommodations. • Be able to read, understand and write the English language. • Be able to speak and understand English, including the ability to hear the spoken word. • Have sufficient visual acuity to see details at close range (within a few feet of the observer) check product labels and cleanliness of objects, with or without reasonable accommodations. • Be able to read and understand instructions for operating janitorial equipment. • Ability to lift up to 50 pounds, carrying garbage, mop buckets with water, vacuums, cleaning containers, etc., at least two times per shift. • Be able to stock shelves and storage areas. • Be able to use a razor sharp case cutter safely. • Have sufficient hearing activity to hear high-pitched sounds for operation of electronic safety equipment and other tools. • Be able to tolerate exposure to cleaning products. • Be able to sweep and mop floors as many times as needed to maintain the general safety and appearance of the employee break, restaurant, hotel, and casino area. • The ability to use departmental tools, cleaning products, and equipment safely.
Additional Information
DISCLAIMER The list of tasks, work activities, and requirements are not exhaustive, but are merely the most accurate summary list for the current job. Management reserves the right to revise this summary of the job description and to require that other tasks be performed.
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