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Shift Leader

at the following location(s):

Sonic #4705 - London, KY

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Description:

POSITION: SHIFT LEADER IMMEDIATE SUPERVISOR: GENERAL MANAGER STATUS: HOURLY NON-EXEMPT, Hired in as full time employee There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees. This elite group gets to work with awesome people, earn great pay, and sport the cool uniform. Being a Shift Leader is the cherry on top of a Strawberry Banana Split Molten Cake Sundae. You’ll assist the Drive-In’s General Manager in managing Drive-In operations. You will also be involved in training and supporting other employees to ensure we provide quality food in a clean, safe and efficient manner. We want every guest to have an enjoyable dining experience every time they come to SONIC. Essential Job Duties  Manages, trains, monitors and coaches crew members, carhops and skating carhops  Directs and assigns Drive-In employees as needed to ensure all aspects of service meet operational standards  Adheres to and monitors employee compliance of the Drive-In employee handbook, policies and practices  Performs opening and/or closing duties  Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control  Completes weekly inventory as needed  Assists in administrative duties including maintaining files, records and all required documentation  Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.  Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints. What we’re looking for...  Friendly and smiling faces that enjoy providing courteous service to our guests!  Professional individuals that value people and demonstrate respect for others!  A team player willing to meet and exceed Drive-In goals and objectives.  Strong leadership skills with the ability to motivate and lead a team.  Dedicated individuals with a proven track record of building sales, creative marketing, expense management and developing people into successful teams. Sure, classic cars and vintage threads may be things of the past, but the SONIC Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee’s knees, cruisin’ . . . you get the picture! It’s downright sensational!! Additional Requirements:  Ability to work irregular hours, nights, weekends and holidays  Hours worked are expected, but not guaranteed to be between 30 to 50 hours per week  General knowledge and understanding of the restaurant industry or retail operations required  Minimum of six months of restaurant management experience (QSR) or one year entry level retail management experience required. Experience running shifts without supervision  Effective communication skills; basic math, reading and computer skills  Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems  Willingness to abide by the appearance, uniform and hygiene standards at SONIC   POSITION: NIGHT SHIFT LEADER IMMEDIATE SUPERVISOR: GENERAL MANAGER STATUS: HOURLY, NON-EXEMPT, Hired in as Full Time Employee Manages and leads all aspects of the evening business; responsible for: training, coaching and development of crew; for providing quality food in a clean, safe and positive environment; and for delivering Operations Consistency and a great Guest Experience at all times. As a SONIC Night Shift Leader, you will be responsible for supervising operations and enhancing dinner and late-night Drive-In business. The required schedule is a 40-50 hour work week, 5 nights per week, 8-10 hours per shift. The Night Shift Leader will lead, coach, train and develop employees to ensure we provide quality food in a clean, safe and positive work environment so all Guests receive an enjoyable experience at SONIC! Essential Job Duties  Leads evening business Drive-In execution, driving increased Sales and Customer Measures  Leads, coaches, trains and develops Crew Members, Carhops and Associate Shift Leaders  Manages Drive-In operations for dinner and late night business, performs closing duties  Directs and assigns Drive-In employees to ensure all aspects of Service standards are delivered  Knowledgeable to write PM schedule if needed and proactively manages labor, based on sales and projections  Enforces Food Safety Audit Checklist compliance and maintains Food Cost Control during evening business  Monitors and maintains Inventory levels. Places orders for food and paper within cost control procedures  Knowledgeable and implements Safety & Security measures during every shift  Monitors employee compliance of the Drive-In Employee Handbook policies and procedures  Leads pre-shift meetings, reviews goals and ensures all Employees are focused on great Guest Service  Immediately and respectfully resolves Guest requests. Reports Guest complaints to immediate supervisor  Immediately and respectfully resolves Employee concerns, complying with company policy  Works with General Manager to interview and hire Crew and Management team members  Assists with Performance Appraisal completion for night Crew  Leads a Great Work Environment for ALL Employees and Guests, every shift Additional Requirements  Required to work a 40-50 hour work week, 5 nights per week, 8-10 hours per shift  Leadership and supervisory practices and skills; effective verbal and written communication skills  Problem solving, decision-making and conflict resolution skills  Ability to multi-task, follow directions and lead with autonomy once given directions  Time Management, Organizational and basic Accounting and Computer skills  Knowledge and experience with recruiting, interviewing and selection practices  Complies with SONIC Drive-In policies, procedures and all federal and state laws and regulation  Willingness to abide by the appearance, uniform and hygiene standards at SONIC  Minimum of 1 year restaurant management experience (QSR preferred), leading shifts without supervision  High School diploma or equivalent required; Advanced studies in business, restaurant management preferred.  

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