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Description
Assistant Director Job Summary Our Assistant Director works closely with the Director to provide the highest quality services and programming to the neighborhood. This encompasses recruiting/training of the clubhouse staff (front desk, fitness, and spa), developing a robust fitness/spa program offering, and assisting in the successful execution of facility rentals & lifestyle programs. They will also provide a superior level of service to continually exceed the resident’s expectations and solidify that they made the right choice in their home purchase. Assistant Director Responsibilities and Duties • Assist in hiring, training and mentoring a clubhouse team that will follow the company's mission and brand standards. (Alongside Director) • Lead the creation and refining of the fitness and spa programming. This includes introducing new group exercise classes, spa services, etc. • Supervise clubhouse staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage. • Create operating systems and checklists to provide a well-serviced and clean facility. Main point of contact for maintenance, repairs, and cleaning of facility. • Complete thorough daily facility inspections and effectively communicate operation malfunctions promptly to building management. • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations. • Facilitate contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors. • Encourage all residents to participate in some or all of the monthly activities. • Assist in the preparation of the community newsletter in order to inform residents, families, prospects, and referral sources of major events at the community. • Stay abreast of industry standards, technology and trends. • Perform other duties as assigned and which relate to the success of the property. • This position will be required to work entirely at the front desk.
Requirements
Additional Information
Description
Overview: NFC Amenity Management, one of the nation's largest concierge, health club and spa management firms, operates more than 250 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2000 employees delivering the highest standards and commitment to every project we undertake. Simply put we are...Giving the best of ourselves to our clients everyday! We have some of the best training and development for those employees willing to excel in the areas outlined below. An aggressive growth plan for the company allows for upward mobility for those ready for an exciting and rewarding career with us. Responsibilities: • Standing and greeting residents and guests according to company standards • Maintaining ownership of the process of resolving resident and guest complaints • Interact with all residents, showing genuine appreciation • Provide knowledgeable and comprehensive information about the surrounding areas • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns • Assist in the scheduling of move-ins and move-outs • Scheduling and facilitating deliveries and residents' moves. • Monitoring surveillance cameras • Monitoring and securing the lobby • Walking the premises to ensure that the highest standards are being maintained • Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, event planning, pet walking, housekeeping, grocery delivery, etc. • Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors • Facilitating realtor and potential buyer visits • Arranging airport and local transportation by establishing a network of competent and reliable companies • Scheduling dinner reservations upon request • Follow all company policies and procedures, including NFC grooming standards • Maintain confidentiality of proprietary information and resident identification • Enforcing safety procedures • Logging and announcing visitors • Comply with quality assurance expectations and standards
Requirements
Qualifications: • 1-2 years of customer service experience, ideally in concierge field • Pleasant, positive and professional demeanor • Experience working with demanding clientele • Excellent communication skills- both oral and written • Strong Multi-tasking skills a must • Strong ability to assess a situation, show good judgment and resolve conflicts • Attentive to details with excellent follow-through skills • A "people pleaser" at heart • Display a desire to exceed expectations with every interaction • Flexible and organized • Able to work under pressure • Dependable and detail-oriented • Basic knowledge and experience with Microsoft office products and the internet • Must be able to stand for long periods of time • Proactive and productive • Strong customer service skills • Initiates innovative ways to bring value to the community • Outstanding interpersonal skills • Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property • A strong desire to succeed and advance
Additional Information
Description
Overview: NFC Amenity Management is the nation's largest amenity management firms, operates more than 250 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2800 employees delivering the highest standards and commitment to every project we undertake. Simply put, we are...Giving the best of ourselves to our clients every day! We have some of the best training and development for those employees willing to excel in the areas outlined below. An aggressive growth plan allows for upward mobility for those ready for an exciting and rewarding career with us. Responsibilities: • Oversee all concierge operations ensuring the client is satisfied with their amenity offering. • Provide exceptional Customer Service by exceeding the client's expectations and needs. • Supervise team members performance providing mentoring where necessary. Ensures the "5 Diamond Experience" by maintaining the standards set in the NFC Amenity Management Mission Statement. • Contributes to team effort by accomplishing related results as needed. • Complete new hire paperwork, payroll, and scheduling in a timely manner. • Train team members by completing orientation, direction, and constant feedback. • Complete team member evaluations as required. Make hiring, promotion, disciplinary, and termination recommendations to the Regional Director. • Complete daily inspections using cleaning checklists to ensure cleanliness. • Responsible for a thorough understanding and effective performance of NFC Management Software Welcome and acknowledge all guests according to NFC approved terminology. • Greeting residents and guests according to company standards • Maintaining ownership of the process of resolving resident and guest complaints. • Interact with all residents, showing genuine appreciation • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns • Monitoring and securing the lobby • Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, pet walking, housekeeping, grocery delivery, etc. • Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors • Follow all company policies and procedures, including the company grooming standards • Display a positive and enthusiastic attitude by being a team-player
Requirements
Qualifications: • 3-5 years of supervisory experience in a customer service or luxury hospitality industry • Pleasant, positive and professional demeanor • Experience working with demanding clientele • Excellent communication skills- both oral and written • Strong Multi-tasking skills a must • Strong ability to assess a situation, show good judgment and resolve conflicts • Attentive to details with excellent follow-through skills • A "people pleaser" at heart • Display a desire to exceed expectations with every interaction • Flexible and organized • Able to work under pressure • Dependable and detail-oriented • Basic knowledge and experience with Microsoft office products and the internet • Must be able to stand for long periods of time • Proactive and productive • Strong customer service skills • Initiates innovative ways to bring value to the community • Outstanding interpersonal skills • Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property • A strong desire to succeed and advance
Additional Information
Description
An NFC Project Director ensures exceptional service is provided to all residents and their guests at their home location. A Project Director is responsible for engineering a professional Concierge team that maintains the “hub” of the building lobby and upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met. As the region grows in operations this role will evolve into oversight of multiple locations and assigned special projects. Duties & Responsibilities (include and not limited to the following): • Schedule all team members via Company Approved Scheduler according to contracted budgeted hours • Monitor & Adjust Daily Employee Time Card Punches according to approved protocol • Provide Written Counseling to employees not accurately time punching • Review Reports to Ensure Overtime is not scheduled • Approve time cards by Company deadlines to ensure accurate payroll of employees • Ensures 5 Diamond Performance Standards are followed by team members • Recruits, trains, motivates, supervises and mentors team members - leads by example • Ensure that all team members are trained to react intelligently and quickly to any and all emergency situations • Interaction with clients displays genuine sincerity and appreciation • Ensures each client and guest receives a Warm Welcome and Fond Farewell • Always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality • Ensures the property is operating effectively and in accordance with Property Management and Board of Directors' expectations • Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc • Coordinator smooth operation of contractor arrivals/departures and realtor/home buyer visits • Covers shifts for associates to ensure proper staffing requirements are maintained • Attends company meetings/trainings and ensures all team members participate in company training sessions • Completes the required administrative duties in a timely and accurate manner • Consistency by entire team of rules and regulations established by management or HOA • Adheres to all NFC policies • Follows HR and Risk Management protocols • Monitors and reviews daily employee’s performance and provides necessary support, training or counseling as needed • Performs miscellaneous job-related duties as assigned Minimum Job Requirements: • Professional background in customer service and hospitality management • Must have an outgoing personality • Must be hospitality driven and offer any necessary assistance to clients and guests • Must be able to coach and mentor team members • Must possess the ability to multi-task • Must possess ability to work in a team environment • Must be able to proactively learn about all events, happenings, restaurants, etc in the local neighborhood Knowledge, Skills & Abilities Required • Basic knowledge of Microsoft Office (Word & Excel) and the Internet • Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken • Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high level customer service • Effective interpersonal communication skills (written and oral) with ability to engage positively with clients • Diplomatically handle delicate and challenging client concerns • Must be well versed in budgetary and cost control responsibilities • Must be able to lift packages weighing 50 pounds or less.
Requirements
Additional Information
Description
.
Requirements
Additional Information
Description
Assistant Director Job Summary Our Assistant Director works closely with the Director to provide the highest quality services and programming to the neighborhood. This encompasses recruiting/training of the clubhouse staff (front desk, fitness, and spa), developing a robust fitness/spa program offering, and assisting in the successful execution of facility rentals & lifestyle programs. They will also provide a superior level of service to continually exceed the resident’s expectations and solidify that they made the right choice in their home purchase. Assistant Director Responsibilities and Duties • Assist in hiring, training and mentoring a clubhouse team that will follow the company's mission and brand standards. (Alongside Director) • Lead the creation and refining of the fitness and spa programming. This includes introducing new group exercise classes, spa services, etc. • Supervise clubhouse staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage. • Create operating systems and checklists to provide a well-serviced and clean facility. Main point of contact for maintenance, repairs, and cleaning of facility. • Complete thorough daily facility inspections and effectively communicate operation malfunctions promptly to building management. • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations. • Facilitate contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors. • Encourage all residents to participate in some or all of the monthly activities. • Assist in the preparation of the community newsletter in order to inform residents, families, prospects, and referral sources of major events at the community. • Stay abreast of industry standards, technology and trends. • Perform other duties as assigned and which relate to the success of the property. • This position will be required to work entirely at the front desk.
Requirements
Additional Information
Description
Overview: NFC Amenity Management, one of the nation's largest concierge, health club and spa management firms, operates more than 250 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2000 employees delivering the highest standards and commitment to every project we undertake. Simply put we are...Giving the best of ourselves to our clients everyday! We have some of the best training and development for those employees willing to excel in the areas outlined below. An aggressive growth plan for the company allows for upward mobility for those ready for an exciting and rewarding career with us. Responsibilities: • Standing and greeting residents and guests according to company standards • Maintaining ownership of the process of resolving resident and guest complaints • Interact with all residents, showing genuine appreciation • Provide knowledgeable and comprehensive information about the surrounding areas • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns • Assist in the scheduling of move-ins and move-outs • Scheduling and facilitating deliveries and residents' moves. • Monitoring surveillance cameras • Monitoring and securing the lobby • Walking the premises to ensure that the highest standards are being maintained • Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, event planning, pet walking, housekeeping, grocery delivery, etc. • Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors • Facilitating realtor and potential buyer visits • Arranging airport and local transportation by establishing a network of competent and reliable companies • Scheduling dinner reservations upon request • Follow all company policies and procedures, including NFC grooming standards • Maintain confidentiality of proprietary information and resident identification • Enforcing safety procedures • Logging and announcing visitors • Comply with quality assurance expectations and standards
Requirements
Qualifications: • 1-2 years of customer service experience, ideally in concierge field • Pleasant, positive and professional demeanor • Experience working with demanding clientele • Excellent communication skills- both oral and written • Strong Multi-tasking skills a must • Strong ability to assess a situation, show good judgment and resolve conflicts • Attentive to details with excellent follow-through skills • A "people pleaser" at heart • Display a desire to exceed expectations with every interaction • Flexible and organized • Able to work under pressure • Dependable and detail-oriented • Basic knowledge and experience with Microsoft office products and the internet • Must be able to stand for long periods of time • Proactive and productive • Strong customer service skills • Initiates innovative ways to bring value to the community • Outstanding interpersonal skills • Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property • A strong desire to succeed and advance
Additional Information
Description
Overview: NFC Amenity Management is the nation's largest amenity management firms, operates more than 250 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2800 employees delivering the highest standards and commitment to every project we undertake. Simply put, we are...Giving the best of ourselves to our clients every day! We have some of the best training and development for those employees willing to excel in the areas outlined below. An aggressive growth plan allows for upward mobility for those ready for an exciting and rewarding career with us. Responsibilities: • Oversee all concierge operations ensuring the client is satisfied with their amenity offering. • Provide exceptional Customer Service by exceeding the client's expectations and needs. • Supervise team members performance providing mentoring where necessary. Ensures the "5 Diamond Experience" by maintaining the standards set in the NFC Amenity Management Mission Statement. • Contributes to team effort by accomplishing related results as needed. • Complete new hire paperwork, payroll, and scheduling in a timely manner. • Train team members by completing orientation, direction, and constant feedback. • Complete team member evaluations as required. Make hiring, promotion, disciplinary, and termination recommendations to the Regional Director. • Complete daily inspections using cleaning checklists to ensure cleanliness. • Responsible for a thorough understanding and effective performance of NFC Management Software Welcome and acknowledge all guests according to NFC approved terminology. • Greeting residents and guests according to company standards • Maintaining ownership of the process of resolving resident and guest complaints. • Interact with all residents, showing genuine appreciation • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns • Monitoring and securing the lobby • Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, pet walking, housekeeping, grocery delivery, etc. • Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors • Follow all company policies and procedures, including the company grooming standards • Display a positive and enthusiastic attitude by being a team-player
Requirements
Qualifications: • 3-5 years of supervisory experience in a customer service or luxury hospitality industry • Pleasant, positive and professional demeanor • Experience working with demanding clientele • Excellent communication skills- both oral and written • Strong Multi-tasking skills a must • Strong ability to assess a situation, show good judgment and resolve conflicts • Attentive to details with excellent follow-through skills • A "people pleaser" at heart • Display a desire to exceed expectations with every interaction • Flexible and organized • Able to work under pressure • Dependable and detail-oriented • Basic knowledge and experience with Microsoft office products and the internet • Must be able to stand for long periods of time • Proactive and productive • Strong customer service skills • Initiates innovative ways to bring value to the community • Outstanding interpersonal skills • Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property • A strong desire to succeed and advance
Additional Information
Description
Job Summary: Our Lifestyle Director is the operator of all resident activities and ultimately has the responsibility to develop the clubhouse and amenity space to be the focal point of the community. This is accomplished by developing an internal promotions plan to promote programs, activities and resident-attended events. All activities for the residents of the community must incorporate an enjoyable and stimulating quality experience that solidifies they made the right choice in their home purchase. Responsibilities and Duties Here are just some of our Lifestyle Director’s responsibilities: - Plan a varied monthly activity calendar addressing male and female, active and passive, in-house and outside activities. - Manage and train a small team that will assist with community events and oversee the facility rental program. - Encourage all residents to participate in some or all of the monthly activities. - Maintains record of resident attendance. - Participate in the planning and coordination of event nights. - Arrange for a variety of entertainment to be brought to the community for the entertainment of the residents. - Prepare or direct preparation of community newsletter in order to inform residents, families, prospects, and referral sources of major events at the community. - Update applicable websites with Lifestyle Information and utilize multiple communication methods to assist with marketing events. - Post a community calendar monthly. - Communicate with other department heads and staff in order to gain necessary participation in activities as necessary. - Recruit and train volunteers to assist with activities in the community. - Manage expenses within given budget parameters utilizing spend-down sheets. - Keep sufficient activity program and craft supplies on hand for in-house entertainment. - Perform other duties as assigned and which relate to the success of the property. - Strong customer service orientation. Company Profile: NFC Amenity Management, is one the nation's largest amenity management firms, operates more than 220 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2800 employees delivering the highest standards and commitment to every project we undertake. Simply put, we are... Giving the best of ourselves to our clients everyday! We have some of the best training and development for those employees willing to excel in the areas outlined below. An aggressive growth plan allows for upward mobility for those ready for an exciting and rewarding career with us.
Requirements
Qualifications and Skills: - Bachelor Degree or Equivalent Work Experience - Events Planning Background Required. - Excellent customer service skills. - Efficient, well organized, and attention to detail is essential. - Individual and team contributor. - Self-motivated with an ability to work without constant supervision. - Ability to follow directives and work independently.
Additional Information
Description
An NFC Project Director ensures exceptional service is provided to all residents and their guests at their home location. A Project Director is responsible for engineering a professional Concierge team that maintains the “hub” of the building lobby and upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met. As the region grows in operations this role will evolve into oversight of multiple locations and assigned special projects. Duties & Responsibilities (include and not limited to the following): • Schedule all team members via Company Approved Scheduler according to contracted budgeted hours • Monitor & Adjust Daily Employee Time Card Punches according to approved protocol • Provide Written Counseling to employees not accurately time punching • Review Reports to Ensure Overtime is not scheduled • Approve time cards by Company deadlines to ensure accurate payroll of employees • Ensures 5 Diamond Performance Standards are followed by team members • Recruits, trains, motivates, supervises and mentors team members - leads by example • Ensure that all team members are trained to react intelligently and quickly to any and all emergency situations • Interaction with clients displays genuine sincerity and appreciation • Ensures each client and guest receives a Warm Welcome and Fond Farewell • Always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality • Ensures the property is operating effectively and in accordance with Property Management and Board of Directors' expectations • Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc • Coordinator smooth operation of contractor arrivals/departures and realtor/home buyer visits • Covers shifts for associates to ensure proper staffing requirements are maintained • Attends company meetings/trainings and ensures all team members participate in company training sessions • Completes the required administrative duties in a timely and accurate manner • Consistency by entire team of rules and regulations established by management or HOA • Adheres to all NFC policies • Follows HR and Risk Management protocols • Monitors and reviews daily employee’s performance and provides necessary support, training or counseling as needed • Performs miscellaneous job-related duties as assigned Minimum Job Requirements: • Professional background in customer service and hospitality management • Must have an outgoing personality • Must be hospitality driven and offer any necessary assistance to clients and guests • Must be able to coach and mentor team members • Must possess the ability to multi-task • Must possess ability to work in a team environment • Must be able to proactively learn about all events, happenings, restaurants, etc in the local neighborhood Knowledge, Skills & Abilities Required • Basic knowledge of Microsoft Office (Word & Excel) and the Internet • Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken • Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high level customer service • Effective interpersonal communication skills (written and oral) with ability to engage positively with clients • Diplomatically handle delicate and challenging client concerns • Must be well versed in budgetary and cost control responsibilities • Must be able to lift packages weighing 50 pounds or less.
Requirements
Additional Information
Description
.
Requirements
Additional Information
Description
Assistant Director Job Summary Our Assistant Director works closely with the Director to provide the highest quality services and programming to the neighborhood. This encompasses recruiting/training of the clubhouse staff (front desk, fitness, and spa), developing a robust fitness/spa program offering, and assisting in the successful execution of facility rentals & lifestyle programs. They will also provide a superior level of service to continually exceed the resident’s expectations and solidify that they made the right choice in their home purchase. Assistant Director Responsibilities and Duties • Assist in hiring, training and mentoring a clubhouse team that will follow the company's mission and brand standards. (Alongside Director) • Lead the creation and refining of the fitness and spa programming. This includes introducing new group exercise classes, spa services, etc. • Supervise clubhouse staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage. • Create operating systems and checklists to provide a well-serviced and clean facility. Main point of contact for maintenance, repairs, and cleaning of facility. • Complete thorough daily facility inspections and effectively communicate operation malfunctions promptly to building management. • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations. • Facilitate contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors. • Encourage all residents to participate in some or all of the monthly activities. • Assist in the preparation of the community newsletter in order to inform residents, families, prospects, and referral sources of major events at the community. • Stay abreast of industry standards, technology and trends. • Perform other duties as assigned and which relate to the success of the property. • This position will be required to work entirely at the front desk.
Requirements
Additional Information
Description
Overview: NFC Amenity Management is the nation's largest amenity management firms, operates more than 250 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2800 employees delivering the highest standards and commitment to every project we undertake. Simply put, we are...Giving the best of ourselves to our clients every day! We have some of the best training and development for those employees willing to excel in the areas outlined below. An aggressive growth plan allows for upward mobility for those ready for an exciting and rewarding career with us. Responsibilities: • Oversee all concierge operations ensuring the client is satisfied with their amenity offering. • Provide exceptional Customer Service by exceeding the client's expectations and needs. • Supervise team members performance providing mentoring where necessary. Ensures the "5 Diamond Experience" by maintaining the standards set in the NFC Amenity Management Mission Statement. • Contributes to team effort by accomplishing related results as needed. • Complete new hire paperwork, payroll, and scheduling in a timely manner. • Train team members by completing orientation, direction, and constant feedback. • Complete team member evaluations as required. Make hiring, promotion, disciplinary, and termination recommendations to the Regional Director. • Complete daily inspections using cleaning checklists to ensure cleanliness. • Responsible for a thorough understanding and effective performance of NFC Management Software Welcome and acknowledge all guests according to NFC approved terminology. • Greeting residents and guests according to company standards • Maintaining ownership of the process of resolving resident and guest complaints. • Interact with all residents, showing genuine appreciation • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns • Monitoring and securing the lobby • Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, pet walking, housekeeping, grocery delivery, etc. • Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors • Follow all company policies and procedures, including the company grooming standards • Display a positive and enthusiastic attitude by being a team-player
Requirements
Qualifications: • 3-5 years of supervisory experience in a customer service or luxury hospitality industry • Pleasant, positive and professional demeanor • Experience working with demanding clientele • Excellent communication skills- both oral and written • Strong Multi-tasking skills a must • Strong ability to assess a situation, show good judgment and resolve conflicts • Attentive to details with excellent follow-through skills • A "people pleaser" at heart • Display a desire to exceed expectations with every interaction • Flexible and organized • Able to work under pressure • Dependable and detail-oriented • Basic knowledge and experience with Microsoft office products and the internet • Must be able to stand for long periods of time • Proactive and productive • Strong customer service skills • Initiates innovative ways to bring value to the community • Outstanding interpersonal skills • Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property • A strong desire to succeed and advance
Additional Information
Description
Responsibilities: • Greeting residents and guests according to company standards • Maintaining ownership of the process of resolving resident and guest complaints • Interact with all residents, showing genuine appreciation • Provide knowledgeable and comprehensive information about the surrounding • Monitors and directs the activity of residents and vehicles in the driveway to ensure a smooth efficient flow. • Assist residents by opening doors, calling taxis and assisting with large or excessive packages. • Scheduling and facilitating deliveries • Monitoring surveillance cameras • Monitoring and securing the lobby • Walking the premises to ensure the highest standards are being maintained • Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, pet walking, housekeeping, grocery delivery, etc. • Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors • Facilitating Realtor and potential buyer visits • Arranging airport and local transportation by establishing a network of competent and reliable companies • Scheduling dinner reservations upon request • Follow all company policies and procedures, including the company grooming standards • Maintain confidentiality of proprietary information and resident identification • Enforcing safety procedures • Logging and announcing visitors • Comply with quality assurance expectations and standards • Display a positive and enthusiastic attitude by being a team-player • Enforcing safety procedures
Requirements
Additional Information
Description
An NFC Project Director ensures exceptional service is provided to all residents and their guests at their home location. A Project Director is responsible for engineering a professional Concierge team that maintains the “hub” of the building lobby and upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met. As the region grows in operations this role will evolve into oversight of multiple locations and assigned special projects. Duties & Responsibilities (include and not limited to the following): • Schedule all team members via Company Approved Scheduler according to contracted budgeted hours • Monitor & Adjust Daily Employee Time Card Punches according to approved protocol • Provide Written Counseling to employees not accurately time punching • Review Reports to Ensure Overtime is not scheduled • Approve time cards by Company deadlines to ensure accurate payroll of employees • Ensures 5 Diamond Performance Standards are followed by team members • Recruits, trains, motivates, supervises and mentors team members - leads by example • Ensure that all team members are trained to react intelligently and quickly to any and all emergency situations • Interaction with clients displays genuine sincerity and appreciation • Ensures each client and guest receives a Warm Welcome and Fond Farewell • Always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality • Ensures the property is operating effectively and in accordance with Property Management and Board of Directors' expectations • Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc • Coordinator smooth operation of contractor arrivals/departures and realtor/home buyer visits • Covers shifts for associates to ensure proper staffing requirements are maintained • Attends company meetings/trainings and ensures all team members participate in company training sessions • Completes the required administrative duties in a timely and accurate manner • Consistency by entire team of rules and regulations established by management or HOA • Adheres to all NFC policies • Follows HR and Risk Management protocols • Monitors and reviews daily employee’s performance and provides necessary support, training or counseling as needed • Performs miscellaneous job-related duties as assigned Minimum Job Requirements: • Professional background in customer service and hospitality management • Must have an outgoing personality • Must be hospitality driven and offer any necessary assistance to clients and guests • Must be able to coach and mentor team members • Must possess the ability to multi-task • Must possess ability to work in a team environment • Must be able to proactively learn about all events, happenings, restaurants, etc in the local neighborhood Knowledge, Skills & Abilities Required • Basic knowledge of Microsoft Office (Word & Excel) and the Internet • Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken • Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high level customer service • Effective interpersonal communication skills (written and oral) with ability to engage positively with clients • Diplomatically handle delicate and challenging client concerns • Must be well versed in budgetary and cost control responsibilities • Must be able to lift packages weighing 50 pounds or less.
Requirements
Additional Information
Description
.
Requirements
Additional Information
Description
Assistant Director Job Summary Our Assistant Director works closely with the Director to provide the highest quality services and programming to the neighborhood. This encompasses recruiting/training of the clubhouse staff (front desk, fitness, and spa), developing a robust fitness/spa program offering, and assisting in the successful execution of facility rentals & lifestyle programs. They will also provide a superior level of service to continually exceed the resident’s expectations and solidify that they made the right choice in their home purchase. Assistant Director Responsibilities and Duties • Assist in hiring, training and mentoring a clubhouse team that will follow the company's mission and brand standards. (Alongside Director) • Lead the creation and refining of the fitness and spa programming. This includes introducing new group exercise classes, spa services, etc. • Supervise clubhouse staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage. • Create operating systems and checklists to provide a well-serviced and clean facility. Main point of contact for maintenance, repairs, and cleaning of facility. • Complete thorough daily facility inspections and effectively communicate operation malfunctions promptly to building management. • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations. • Facilitate contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors. • Encourage all residents to participate in some or all of the monthly activities. • Assist in the preparation of the community newsletter in order to inform residents, families, prospects, and referral sources of major events at the community. • Stay abreast of industry standards, technology and trends. • Perform other duties as assigned and which relate to the success of the property. • This position will be required to work entirely at the front desk.
Requirements
Additional Information
Description
Overview: NFC Amenity Management, one of the nation's largest concierge, health club and spa management firms, operates more than 250 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2000 employees delivering the highest standards and commitment to every project we undertake. Simply put we are...Giving the best of ourselves to our clients everyday! We have some of the best training and development for those employees willing to excel in the areas outlined below. An aggressive growth plan for the company allows for upward mobility for those ready for an exciting and rewarding career with us. Responsibilities: • Standing and greeting residents and guests according to company standards • Maintaining ownership of the process of resolving resident and guest complaints • Interact with all residents, showing genuine appreciation • Provide knowledgeable and comprehensive information about the surrounding areas • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns • Assist in the scheduling of move-ins and move-outs • Scheduling and facilitating deliveries and residents' moves. • Monitoring surveillance cameras • Monitoring and securing the lobby • Walking the premises to ensure that the highest standards are being maintained • Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, event planning, pet walking, housekeeping, grocery delivery, etc. • Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors • Facilitating realtor and potential buyer visits • Arranging airport and local transportation by establishing a network of competent and reliable companies • Scheduling dinner reservations upon request • Follow all company policies and procedures, including NFC grooming standards • Maintain confidentiality of proprietary information and resident identification • Enforcing safety procedures • Logging and announcing visitors • Comply with quality assurance expectations and standards
Requirements
Qualifications: • 1-2 years of customer service experience, ideally in concierge field • Pleasant, positive and professional demeanor • Experience working with demanding clientele • Excellent communication skills- both oral and written • Strong Multi-tasking skills a must • Strong ability to assess a situation, show good judgment and resolve conflicts • Attentive to details with excellent follow-through skills • A "people pleaser" at heart • Display a desire to exceed expectations with every interaction • Flexible and organized • Able to work under pressure • Dependable and detail-oriented • Basic knowledge and experience with Microsoft office products and the internet • Must be able to stand for long periods of time • Proactive and productive • Strong customer service skills • Initiates innovative ways to bring value to the community • Outstanding interpersonal skills • Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property • A strong desire to succeed and advance
Additional Information
Description
Overview: NFC Amenity Management is the nation's largest amenity management firms, operates more than 250 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2800 employees delivering the highest standards and commitment to every project we undertake. Simply put, we are...Giving the best of ourselves to our clients every day! We have some of the best training and development for those employees willing to excel in the areas outlined below. An aggressive growth plan allows for upward mobility for those ready for an exciting and rewarding career with us. Responsibilities: • Oversee all concierge operations ensuring the client is satisfied with their amenity offering. • Provide exceptional Customer Service by exceeding the client's expectations and needs. • Supervise team members performance providing mentoring where necessary. Ensures the "5 Diamond Experience" by maintaining the standards set in the NFC Amenity Management Mission Statement. • Contributes to team effort by accomplishing related results as needed. • Complete new hire paperwork, payroll, and scheduling in a timely manner. • Train team members by completing orientation, direction, and constant feedback. • Complete team member evaluations as required. Make hiring, promotion, disciplinary, and termination recommendations to the Regional Director. • Complete daily inspections using cleaning checklists to ensure cleanliness. • Responsible for a thorough understanding and effective performance of NFC Management Software Welcome and acknowledge all guests according to NFC approved terminology. • Greeting residents and guests according to company standards • Maintaining ownership of the process of resolving resident and guest complaints. • Interact with all residents, showing genuine appreciation • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns • Monitoring and securing the lobby • Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, pet walking, housekeeping, grocery delivery, etc. • Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors • Follow all company policies and procedures, including the company grooming standards • Display a positive and enthusiastic attitude by being a team-player
Requirements
Qualifications: • 3-5 years of supervisory experience in a customer service or luxury hospitality industry • Pleasant, positive and professional demeanor • Experience working with demanding clientele • Excellent communication skills- both oral and written • Strong Multi-tasking skills a must • Strong ability to assess a situation, show good judgment and resolve conflicts • Attentive to details with excellent follow-through skills • A "people pleaser" at heart • Display a desire to exceed expectations with every interaction • Flexible and organized • Able to work under pressure • Dependable and detail-oriented • Basic knowledge and experience with Microsoft office products and the internet • Must be able to stand for long periods of time • Proactive and productive • Strong customer service skills • Initiates innovative ways to bring value to the community • Outstanding interpersonal skills • Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property • A strong desire to succeed and advance
Additional Information
Description
Duties & Responsibilities (include and not limited to the following) • Responsible to the needs of arriving and departing residents, vendors, contractors and guests. • Greets and assists the residents and their guests as they arrive and depart. • Answers inquires pertaining to community services; shopping, dining, entertainment, and travel directions. • Maintains equipment in working condition and reports any maintenance issue for repair. • Resolves and follows-up on all complaints/issues. • Follows safety procedures and maintains a safe work environment. • Performs other tasks as assigned.
Requirements
Special Requirements: • Work in an upright standing position for long periods of time • Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain) • Handle, finger, grasp and feel objects and equipment • Reach with hands and arms • Communicate, receive and exchange ideas and information by means of the spoken and written word • Ability to quickly and easily navigate the property/ building as required to meet the job functions • Complete all required forms • Ability to work extended/flexible hours and weekends required • Ability to respond to emergencies in a timely manner
Additional Information
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An NFC Project Director ensures exceptional service is provided to all residents and their guests at their home location. A Project Director is responsible for engineering a professional Concierge team that maintains the “hub” of the building lobby and upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met. As the region grows in operations this role will evolve into oversight of multiple locations and assigned special projects. Duties & Responsibilities (include and not limited to the following): • Schedule all team members via Company Approved Scheduler according to contracted budgeted hours • Monitor & Adjust Daily Employee Time Card Punches according to approved protocol • Provide Written Counseling to employees not accurately time punching • Review Reports to Ensure Overtime is not scheduled • Approve time cards by Company deadlines to ensure accurate payroll of employees • Ensures 5 Diamond Performance Standards are followed by team members • Recruits, trains, motivates, supervises and mentors team members - leads by example • Ensure that all team members are trained to react intelligently and quickly to any and all emergency situations • Interaction with clients displays genuine sincerity and appreciation • Ensures each client and guest receives a Warm Welcome and Fond Farewell • Always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality • Ensures the property is operating effectively and in accordance with Property Management and Board of Directors' expectations • Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc • Coordinator smooth operation of contractor arrivals/departures and realtor/home buyer visits • Covers shifts for associates to ensure proper staffing requirements are maintained • Attends company meetings/trainings and ensures all team members participate in company training sessions • Completes the required administrative duties in a timely and accurate manner • Consistency by entire team of rules and regulations established by management or HOA • Adheres to all NFC policies • Follows HR and Risk Management protocols • Monitors and reviews daily employee’s performance and provides necessary support, training or counseling as needed • Performs miscellaneous job-related duties as assigned Minimum Job Requirements: • Professional background in customer service and hospitality management • Must have an outgoing personality • Must be hospitality driven and offer any necessary assistance to clients and guests • Must be able to coach and mentor team members • Must possess the ability to multi-task • Must possess ability to work in a team environment • Must be able to proactively learn about all events, happenings, restaurants, etc in the local neighborhood Knowledge, Skills & Abilities Required • Basic knowledge of Microsoft Office (Word & Excel) and the Internet • Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken • Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high level customer service • Effective interpersonal communication skills (written and oral) with ability to engage positively with clients • Diplomatically handle delicate and challenging client concerns • Must be well versed in budgetary and cost control responsibilities • Must be able to lift packages weighing 50 pounds or less.
Requirements
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Requirements
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Description
Assistant Director Job Summary Our Assistant Director works closely with the Director to provide the highest quality services and programming to the neighborhood. This encompasses recruiting/training of the clubhouse staff (front desk, fitness, and spa), developing a robust fitness/spa program offering, and assisting in the successful execution of facility rentals & lifestyle programs. They will also provide a superior level of service to continually exceed the resident’s expectations and solidify that they made the right choice in their home purchase. Assistant Director Responsibilities and Duties • Assist in hiring, training and mentoring a clubhouse team that will follow the company's mission and brand standards. (Alongside Director) • Lead the creation and refining of the fitness and spa programming. This includes introducing new group exercise classes, spa services, etc. • Supervise clubhouse staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage. • Create operating systems and checklists to provide a well-serviced and clean facility. Main point of contact for maintenance, repairs, and cleaning of facility. • Complete thorough daily facility inspections and effectively communicate operation malfunctions promptly to building management. • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations. • Facilitate contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors. • Encourage all residents to participate in some or all of the monthly activities. • Assist in the preparation of the community newsletter in order to inform residents, families, prospects, and referral sources of major events at the community. • Stay abreast of industry standards, technology and trends. • Perform other duties as assigned and which relate to the success of the property. • This position will be required to work entirely at the front desk.
Requirements
Additional Information
Description
Overview: NFC Amenity Management, one of the nation's largest concierge, health club and spa management firms, operates more than 250 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2000 employees delivering the highest standards and commitment to every project we undertake. Simply put we are...Giving the best of ourselves to our clients everyday! We have some of the best training and development for those employees willing to excel in the areas outlined below. An aggressive growth plan for the company allows for upward mobility for those ready for an exciting and rewarding career with us. Responsibilities: • Standing and greeting residents and guests according to company standards • Maintaining ownership of the process of resolving resident and guest complaints • Interact with all residents, showing genuine appreciation • Provide knowledgeable and comprehensive information about the surrounding areas • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns • Assist in the scheduling of move-ins and move-outs • Scheduling and facilitating deliveries and residents' moves. • Monitoring surveillance cameras • Monitoring and securing the lobby • Walking the premises to ensure that the highest standards are being maintained • Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, event planning, pet walking, housekeeping, grocery delivery, etc. • Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors • Facilitating realtor and potential buyer visits • Arranging airport and local transportation by establishing a network of competent and reliable companies • Scheduling dinner reservations upon request • Follow all company policies and procedures, including NFC grooming standards • Maintain confidentiality of proprietary information and resident identification • Enforcing safety procedures • Logging and announcing visitors • Comply with quality assurance expectations and standards
Requirements
Qualifications: • 1-2 years of customer service experience, ideally in concierge field • Pleasant, positive and professional demeanor • Experience working with demanding clientele • Excellent communication skills- both oral and written • Strong Multi-tasking skills a must • Strong ability to assess a situation, show good judgment and resolve conflicts • Attentive to details with excellent follow-through skills • A "people pleaser" at heart • Display a desire to exceed expectations with every interaction • Flexible and organized • Able to work under pressure • Dependable and detail-oriented • Basic knowledge and experience with Microsoft office products and the internet • Must be able to stand for long periods of time • Proactive and productive • Strong customer service skills • Initiates innovative ways to bring value to the community • Outstanding interpersonal skills • Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property • A strong desire to succeed and advance
Additional Information
Description
Overview: NFC Amenity Management is the nation's largest amenity management firms, operates more than 250 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2800 employees delivering the highest standards and commitment to every project we undertake. Simply put, we are...Giving the best of ourselves to our clients every day! We have some of the best training and development for those employees willing to excel in the areas outlined below. An aggressive growth plan allows for upward mobility for those ready for an exciting and rewarding career with us. Responsibilities: • Oversee all concierge operations ensuring the client is satisfied with their amenity offering. • Provide exceptional Customer Service by exceeding the client's expectations and needs. • Supervise team members performance providing mentoring where necessary. Ensures the "5 Diamond Experience" by maintaining the standards set in the NFC Amenity Management Mission Statement. • Contributes to team effort by accomplishing related results as needed. • Complete new hire paperwork, payroll, and scheduling in a timely manner. • Train team members by completing orientation, direction, and constant feedback. • Complete team member evaluations as required. Make hiring, promotion, disciplinary, and termination recommendations to the Regional Director. • Complete daily inspections using cleaning checklists to ensure cleanliness. • Responsible for a thorough understanding and effective performance of NFC Management Software Welcome and acknowledge all guests according to NFC approved terminology. • Greeting residents and guests according to company standards • Maintaining ownership of the process of resolving resident and guest complaints. • Interact with all residents, showing genuine appreciation • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns • Monitoring and securing the lobby • Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, pet walking, housekeeping, grocery delivery, etc. • Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors • Follow all company policies and procedures, including the company grooming standards • Display a positive and enthusiastic attitude by being a team-player
Requirements
Qualifications: • 3-5 years of supervisory experience in a customer service or luxury hospitality industry • Pleasant, positive and professional demeanor • Experience working with demanding clientele • Excellent communication skills- both oral and written • Strong Multi-tasking skills a must • Strong ability to assess a situation, show good judgment and resolve conflicts • Attentive to details with excellent follow-through skills • A "people pleaser" at heart • Display a desire to exceed expectations with every interaction • Flexible and organized • Able to work under pressure • Dependable and detail-oriented • Basic knowledge and experience with Microsoft office products and the internet • Must be able to stand for long periods of time • Proactive and productive • Strong customer service skills • Initiates innovative ways to bring value to the community • Outstanding interpersonal skills • Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property • A strong desire to succeed and advance
Additional Information
Description
Overview: NFC Amenity Management is the nation's largest amenity management firms, operates more than 250 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2000 employees delivering the highest standards and commitment to every project we undertake. Simply put, we are...Giving the best of ourselves to our clients every day! We have some of the best training and development for those employees willing to excel in the areas outlined below. An aggressive growth plan allows for upward mobility for those ready for an exciting and rewarding career with us. Responsibilities: • Provide professional, safe, and effective classes offering ongoing motivation and feedback to class participants. • Create enthusiastic and energetic class environments. • Provide specific emphasis on safety and proper execution of movements • Assist the site manager in the marketing, promotion, and tracking of classes
Requirements
Qualifications: • A passion for fitness/group activity. • Strong customer service/sales orientation. • Strong individual and team contributor. • Prior experience preferred National certification. • AED/CPR certification
Additional Information
Description
An NFC Project Director ensures exceptional service is provided to all residents and their guests at their home location. A Project Director is responsible for engineering a professional Concierge team that maintains the “hub” of the building lobby and upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met. As the region grows in operations this role will evolve into oversight of multiple locations and assigned special projects. Duties & Responsibilities (include and not limited to the following): • Schedule all team members via Company Approved Scheduler according to contracted budgeted hours • Monitor & Adjust Daily Employee Time Card Punches according to approved protocol • Provide Written Counseling to employees not accurately time punching • Review Reports to Ensure Overtime is not scheduled • Approve time cards by Company deadlines to ensure accurate payroll of employees • Ensures 5 Diamond Performance Standards are followed by team members • Recruits, trains, motivates, supervises and mentors team members - leads by example • Ensure that all team members are trained to react intelligently and quickly to any and all emergency situations • Interaction with clients displays genuine sincerity and appreciation • Ensures each client and guest receives a Warm Welcome and Fond Farewell • Always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality • Ensures the property is operating effectively and in accordance with Property Management and Board of Directors' expectations • Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc • Coordinator smooth operation of contractor arrivals/departures and realtor/home buyer visits • Covers shifts for associates to ensure proper staffing requirements are maintained • Attends company meetings/trainings and ensures all team members participate in company training sessions • Completes the required administrative duties in a timely and accurate manner • Consistency by entire team of rules and regulations established by management or HOA • Adheres to all NFC policies • Follows HR and Risk Management protocols • Monitors and reviews daily employee’s performance and provides necessary support, training or counseling as needed • Performs miscellaneous job-related duties as assigned Minimum Job Requirements: • Professional background in customer service and hospitality management • Must have an outgoing personality • Must be hospitality driven and offer any necessary assistance to clients and guests • Must be able to coach and mentor team members • Must possess the ability to multi-task • Must possess ability to work in a team environment • Must be able to proactively learn about all events, happenings, restaurants, etc in the local neighborhood Knowledge, Skills & Abilities Required • Basic knowledge of Microsoft Office (Word & Excel) and the Internet • Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken • Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high level customer service • Effective interpersonal communication skills (written and oral) with ability to engage positively with clients • Diplomatically handle delicate and challenging client concerns • Must be well versed in budgetary and cost control responsibilities • Must be able to lift packages weighing 50 pounds or less.