Job you are applying for:
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Jones Services Company - Goshen, NY
View Job Description
You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Hudson Valley. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
The Big Task
You will evaluate customer calls and match the right technician to every job. We are in need of a Self-motivated, experienced, dedicated and energetic service coordinator to dispatch our technicians to our customers home. Service Coordinators are the quarterbacks for our service teams. They support our customers and building service technicians by scheduling service and repair activities, dispatching technicians and expediting the purchasing process. Individuals must have experience scheduling for a dedicated team of service and maintenance technicians.
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
Relay accurate information to technicians, ensuring proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for senior management.
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues and promoting the brand.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Update customers throughout the day on the technician’s progress.
Learn the business and learn how to prioritize urgent customer calls.
Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
Competencies for Success
Develop a proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust, diffuse conflict and hold others accountable.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Desired Skills and Experience
Experience in a dispatching role is preferred.
Must be able to work well in a fast paced environment
Must have great anylytical and problem solving skills.
What We Offer
Health, dental, vision, short-term and long-term disability
Retirement Plan with a company match
Company Wellness program including Gym Membership
A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Jones Services.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Jones Services by visiting www.jonesservices.com/careers to apply for this position.
· Must have at least 3 years’ experience in customer service and dispatch.