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Position Title: Admissions Team Member Department: Admissions Reports To: Admissions Team Lead Status: Seasonal, Non-Exempt Summary of Duties: Provide long-lasting positive first and last impressions and ensure accurate and efficient property entry with consistent enforcement of admission requirements while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Deliver Guest Excellence being knowledgeable about the park, ticket & season pass pricing, current specials and upcoming events • Encourage sales through Guest interaction and upsell opportunities to ensure Guests obtain the best deals and take advantage of all the park has to offer • Process transactions accurately and efficiently following Standard Operating Procedures • Process payments for purchases following Cash Handling Standard Operating Procedures • Enforce admission requirements including but not limited to; Proper attire, outside food & beverage restrictions, enforcement of a smoke-free facility, etc. • Control main gate entry and exit flow of both Guests and Team Members; Greet Guests entering the property and thank them for coming upon exiting • Communicate via radios and telephones • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 15 years of age. If under 18 years of age, must be able to provide working papers prior to hire. • Ability to understand US monetary systems in order to effectively cash handle according to Standard Operating Procedures. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Aquatics Lifeguard Department: Aquatics Reports To: Aquatics Leadership Status: Seasonal, Non-Exempt Summary of Duties: Lifeguard and operate various attractions following Aquatic Risk Management program and Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Act in accordance with the Aquatic Risk Management program • Deliver Guest Excellence being knowledgeable about the attractions and park • Maintain constant attention and focus • Lifeguard various bodies of water adhering to Aquatic Risk Management program • Operate attractions following Standard Operating Procedures • Enforce participant requirements and attraction rules • Execute emergency procedures, to include crowd control, as necessary • Communicate via public address systems, radios and telephones • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 15 years of age. If under 18 years of age, must be able to provide working papers prior to hire. o Lifeguards under the age of 16 are not permitted to work at elevated locations such as tops of water slides as per the Department of Labor and are staffed at pools, run outs, bottoms of slides or supplemental positions supporting high attendance levels such as tube takers and greeters • Must be able to obtain a Lifeguard Certification through Aquatic Risk Management provider. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Attractions Operator Department: Attractions Reports To: Attractions Leadership Status: Seasonal, Non-Exempt Summary of Duties: Operate various attractions following Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times. • Deliver Guest Excellence being knowledgeable about the attractions and park. • Maintain constant attention and focus. • Operate attractions following Standard Operating Procedures. • Enforce participant requirements and attraction rules. • Execute emergency procedures, to include crowd control, as necessary. • Communicate via public address systems, radios and telephones. • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 18 years of age. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Attractions KiddieLand Operator Department: Attractions Reports To: Attractions Leadership Status: Seasonal, Non-Exempt Summary of Duties: Operate various children’s attractions following Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times. • Deliver Guest Excellence being knowledgeable about the attractions and park. • Maintain constant attention and focus. • Operate attractions following Standard Operating Procedures. • Enforce participant requirements and attraction rules. • Execute emergency procedures, to include crowd control, as necessary. • Communicate via public address systems, radios and telephones. • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 16 years of age. If under 18, must be able to provide working papers prior to hire. o Attraction Operators under the age of 18 will be staffed primarily on attractions designed solely for children per the NYS DOL. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Train Conductor Department: Attractions Reports To: Attractions Leadership Status: Seasonal, Non-Exempt Summary of Duties: Operate the Iron Horse Train following Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Deliver Guest Excellence being knowledgeable about the attractions and park • Maintain constant attention and focus • Operate Iron Horse Train following Standard Operating Procedures • Enforce participant requirements and attraction rules • Execute emergency procedures, to include crowd control, as necessary • Communicate via public address systems, radios and telephones • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership, including but not limited to operating other attractions as the business requires. Job Requirements: • Must be at least 18 years of age. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Character Performer, Bartender Department: Revenue Reports To: Revenue Leadership Status: Seasonal, Non-Exempt Summary of Duties: Provide entertainment to Guests in a variety of roles. Pose for photographs and interact with Guests of all ages while maintaining safe practices. Operate various beverage locations, preparing alcoholic and non-alcoholic drinks, following Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Deliver Guest Excellence, be knowledgeable about the park while entertaining and interacting with Guests of all ages. • Bring to life the personality of the specific assigned role/character, remaining in character at all times while in Guest view. • Encourage sales through Guest interaction and upsell opportunities. • Check Guest identification to ensure they are of legal drinking age. • Maintaining inventory and bar supplies. • Mix all drinks based on serving size as outlined; Keeping drink costs at a minimum and prevention of overserving. • Maintain a safe environment by identifying problem Guests and having them removed. • Keep the bar, kitchen, prep & storage areas clean as per company guidelines and local health department guidelines. • Complete working knowledge of the safe use of all kitchen equipment. • Monitor product freshness and rotate out old product. • Operate and monitor Golden Nugget in Western Town, at times provide coverage for other outlets within the property, following Standard Operating Procedures. • Maintain displays, shelves, cases and inventory merchandise. • Communicate via radios and telephones. • Process payments for purchases following Cash Handling Standard Operating Procedures. • Protect company assets through proper use of tools and equipment and adhere to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 18 years of age. • Must be able to successfully pass TIPS training. • Ability to understand US monetary systems in order to effectively cash handle according to Standard Operating Procedures. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Character Performer, Retail Department: Revenue Reports To: Revenue Leadership Status: Seasonal, Non-Exempt Summary of Duties: Provide entertainment to Guests in a variety of roles. Pose for photographs and interact with Guests of all ages while maintaining safe practices. Operate various Retail Shops following Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Deliver Guest Excellence, be knowledgeable about the park while entertaining and interacting with Guests of all ages • Bring to life the personality of the specific assigned role/character, remaining in character at all times while in Guest view. • Encourage sales through Guest interaction and upsell opportunities • Operate and monitor Retail Shops, primarily in Western Town, following Standard Operating Procedures • Maintain displays, shelves, cases and inventory merchandise • Communicate via radios and telephones • Process payments for purchases following Cash Handling Standard Operating Procedures • Adhere to Standard Operating Procedures and regulations from all authorities having jurisdiction • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 15 years of age. If under 18 years of age, must be able to provide working papers prior to hire. o Must submit completed NYS DOL required performer documentation prior to participating in performances. • Ability to understand US monetary systems in order to effectively cash handle according to Standard Operating Procedures. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: First Aid Department: Safety & Security Reports To: Safety Leadership Status: Seasonal, Non-Exempt Summary of Duties: Ensure the safety of the Guests, Team Members, and property, while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Maintain constant attention and focus on Guests and surrounding areas of the property while making rounds • Maintain presence in Main First Aid Station, initiating assistance from the Manager on Duty as needed for call relief • Respond to medical calls throughout the property, to include the waterpark • Provide medical evaluations and treatment of Guests and Team Members as needed, not to exceed basic first aid measures and internal Standard Operating Procedures • Execute emergency procedures, to include crowd control, as necessary • Provide support to outside EMS and Security as needed • Ensure overall inventory levels are maintained for consumables, communicating to Operations Manager as items run low • Complete required incident report documentation as outlined in Standard Operating Procedures • Aid in the reuniting of Lost Parents • Perform Bag Check responsibilities as the business requires • Communicate via public address systems, radios and telephones • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 18 years of age. • At a minimum, must have EMT-Basic certification • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Security, In Park Department: Safety & Security Reports To: Assistant General Manager Status: Seasonal, Non-Exempt Summary of Duties: Provide support to ensure the safety and security of the Guests, Team Members and property, while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Perform bag check per Standard Operating Procedures as the business dictates • Maintain security of property access points • Maintain constant attention and focus while monitoring property surveillance and/or while performing consistent rounds throughout the property to include, but not be limited to; Buildings, waterpark, dry park, parking lot, access roads and gates, back areas, etc. • Enforce Guest Code of Conduct to include but not be limited to; Prohibiting outside food & beverage, proper attire, enforcement of a smoke-free facility and family atmosphere, line jumping, etc. • Be a park representative resource and authoritative presence, to include inside shops and queue areas to deter theft and disruptive behaviors • Primary responder to atypical situations during park hours; Guest to Guest confrontation, Employee to Guest confrontation, Employee to Employee confrontation, on-park altercations, Lost Parents, property incidents, theft allegations, threats, prohibited items use, etc. • Provide support to the Manager on Duty in conducting the park sweep at the end of each operating day as needed • Provide presence for the cash count at the end of each operating day as needed • Execute emergency procedures, to include crowd control, as necessary • Provide support to outside EMS and Security as needed • Complete required documentation as outlined in Standard Operating Procedures • Escalate atypical situations to Manager on Duty • Communicate via public address systems, radios and telephones • Provide property support as needed • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 18 years of age. • Must have NYS Security Guard License. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Must have ability to work and remain calm in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position: Leadership, Seasonal Department: Varies Reports To: Park Management Status: Seasonal, Non-Exempt Summary of Duties: Manage the overall daily operations frontline Team Members for assigned area of responsibility. Essential responsibilities include enforcement of Standard Operating Procedures, training, auditing, management of atypical situations as they arise, Guest resolution and communication liaison with Park Management. Provide support and/or coverage for frontline positions, where qualified, while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times. • Train and develop frontline Team Members, providing corrective action as necessary. • Ensure compliance with all authorities having jurisdiction. • Ensure adequate daily staffing levels and adherence to daily operational schedules for assigned area. • Oversee breaks and ensure compliance with labor laws for assigned area. • Typically perform as an on Duty for assigned area of responsibility, maintaining constant presence in park. • Act as the communication liaison between departments, frontline and Park Management as applicable to assigned area of responsibility. • Ensure open ready condition property wide each operating day prior to property opening hour. • Ensure overall inventory levels are maintained for consumables. • Ensure execution of Standard Operating Procedures and Guest Excellence behaviors. • Respond to and resolve atypical situations and Guest issues. • Complete required daily, weekly, monthly documentation. • All responsibilities notated in the job descriptions of frontline Team Members for area of responsibility. • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 16 years of age. • Previous leadership experience is preferred. • Must be detail oriented with a high sense of urgency. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Position Title: Maintenance Manager Department: Maintenance Reports To: General Manager Status: Full Time Exempt Summary of Duties: Responsible for managing Facilities, Attractions and Waterpark Maintenance. The Maintenance Manager will establish programs to achieve efficiency and responsiveness of the Maintenance Department. This position is responsible for developing and leading a high performing team, increasing financial sustainability through budget control & labor optimization, exceeding Guest expectations through maximization of uptime, facility aesthetic & achieving the highest levels of safety in the industry. The ideal candidate should be adaptable to the business needs, have the skill set and ability to perform administrative tasks but also work in the field, be adept to training a team and possess strong communication skills to maintain open lines of communication between departments within the property in addition to communications with contractors, vendors and other third parties. This position typically requires 75% of time to be spent in the field. Job Responsibilities: • Lead, manage, coordinate and directly oversee the Maintenance Department; Including facility, attraction and waterpark maintenance, in addition to, project management, planning and communication with vendors, manufacturers, contractors and other associated third parties. Supervise, train and develop Maintenance Employees. • Ensure the safety of the property, including attractions, and compliance with all applicable federal, state, local and company codes, standards and procedures including, but not limited to; ADA, ASTM International, CDC, NYS Department of Health, NYS Department of Labor, OSHA, manufacturers and internal safety procedures. • Ensure and verify routine inspections and inspection schedules, preventative maintenance and general upkeep of the attractions, including replacement of worn and/or defective parts, are performed and adhered to. • Repair and troubleshoot the attractions as necessary; respond to calls for maintenance checks, attraction shutdowns and/or system faults. Work closely with the Operations Department to maximize attraction safety and uptime on all property attractions. • Complete, maintain and verify required documentation; including inspections, corrective actions and/or repairs performed. • Maintain appropriate levels of critical parts inventory for each attraction to ensure attraction down events are prevented and minimized. • Observe and report park conditions, communicate trends and recommendations to resolve/mitigate. • Ensure and verify the upkeep of company vehicles, heavy equipment and rental equipment. • Fluent in emergency and evacuation procedures for each attraction and the property. • Ensure winterization on required attractions, equipment and park facilities are performed as season requires; Perform annual attraction maintenance and rebuild(s) during down season as required/necessary. Responsible for pre-season set-up, facility maintenance (HVAC, plumbing, carpentry, painting, sign installation, etc.) during the season and winterizing the park for the off-season. • Administrative responsibilities to include, but not be limited to; hiring, scheduling, coaching, payroll, inventory control, ordering & invoice processing, work order system management and record keeping. • Develop, review and maintain budgets and forecasts in conjunction with the General Manager. • Establish goals and objectives for the department and track follow-through to ensure attainment. • Establish and maintain positive working relationships with Maintenance Department, other members of Leadership within the organization and 3rd parties. • Other duties as needed and/or assigned by Management. Job Requirements: • Must be at least 18 years of age. • High school diploma or GED supplemented by a minimum of 2 years of experience in mechanical/industrial maintenance, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Amusement and/or waterpark attraction maintenance experience preferred. • Must be able to read, write and speak the English language. • Proficient computer skills in Microsoft Office required. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights, crawling and working in confined spaces and occasionally lifting weight up to 50 lbs. • Must possess a valid Driver’s License and be available to travel occasionally. • Must have a valid Certified Pool/Spa Operator Certification (CPO) or ability to obtain within the first year of employment. • Strong leadership, critical thinking, conflict resolution, crisis management, contract management, negotiation, and organizational skills. Must be detail oriented and possess the ability to manage administrative records and ensure compliance with local authorities having jurisdiction and governing bodies. • Ability to manage stressful situations and successfully work under pressure. Must have a strong level of work ethic with a high level of integrity. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to successfully pass a drug screen, credit check and background check. • Must have reliable transportation.
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Salary Range: $60K - $75K per year
Description
Position Title: Waterpark Technician Department: Maintenance Reports To: Maintenance Manager Status: Full Time Hourly, Non-Exempt Summary of Duties: Responsible for the maintenance and upkeep of the attractions and facilities of the waterpark, including but not limited to; general and preventative inspections and maintenance of the attractions, pools, facilities & equipment, proper water chemistry of the attractions within the waterpark, repair maintenance as required and property winterization. Exceeding Guest expectations through maximization of uptime, facility aesthetic & achieving the highest levels of safety in the industry. The ideal candidate should be adaptable to the business needs, possess the practical skillset and knowledge in one or more trades; such as plumbing, pumps/motors, filtration, pool operation and be adept to working in various environmental conditions. Job Responsibilities: • Ensure the safety of the property, including waterpark attractions, and compliance with all applicable federal, state, local and company codes, standards and procedures including, but not limited to; CDC, NYS Department of Health, NYS Department of Labor, OSHA, manufacturers and internal safety procedures. • Perform routine inspections following inspection schedules, preventative maintenance and general upkeep of the waterpark attractions and facilities, including replacement of worn and/or defective parts. • Repair and troubleshoot the waterpark attractions and facilities as necessary; respond to calls for maintenance checks, waterpark attraction shutdowns and/or system faults. Work closely with the Operations Department to maximize attraction safety and uptime on all property waterpark attractions. • Maintain waterpark cleanliness standards within Guest areas, in addition to pump rooms, back areas, Maintenance Shops, chemical storage, etc. • Complete, maintain and verify required documentation; including inspections, preventative maintenance, corrective actions and/or repairs performed, water quality inspections, and water remediation logs. • Maintain appropriate levels of critical parts inventory for each waterpark attraction to ensure attraction down events are prevented and minimized, including consumables such as pool chemicals. • Observe and report park conditions, communicate trends and recommendations to resolve/mitigate. • Fluent in emergency and evacuation procedures for each waterpark attraction and the property. • Ensure winterization on required waterpark attractions, equipment and facilities are performed as season requires; Perform annual waterpark attraction maintenance and rebuild(s) during down season as required/necessary. Responsible for annual spring waterpark startup. • Establish and maintain positive working relationships within the property. • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of Maintenance Buildings and work areas. • At times, this position may be required to assist in dry park operations and routinely with off season maintenance efforts. • Other duties as needed and/or assigned by Management. Job Requirements: • Must be at least 18 years of age. • High school diploma or GED supplemented by a minimum of 2 years of experience in mechanical/industrial maintenance, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Waterpark maintenance and/or plumbing experience preferred. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights, crawling and working in confined spaces and occasionally lifting weight up to 50 lbs. • Must have a valid Certified Pool/Spa Operator Certification (CPO) or ability to obtain within the first year of employment. • Ability to manage stressful situations and successfully work under pressure. Must have a strong level of work ethic with a high level of integrity. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to successfully pass a drug screen, credit check and background check. • Must have reliable transportation.
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Wage Range: $16 - $22 per hour based on experience
Description
Position Title: Mechanic Department: Maintenance Reports To: Maintenance Manager Status: Full Time Hourly, Non-Exempt Summary of Duties: Responsible for the maintenance and upkeep of the attractions and facilities of the property, including but not limited to, general and preventative inspections and maintenance of the attractions, facilities & equipment, proper water chemistry of the attractions within the waterpark, repair maintenance as required, property winterization and snow removal. Exceeding Guest expectations through maximization of uptime, facility aesthetic & achieving the highest levels of safety in the industry. The ideal candidate should be adaptable to the business needs, possess the practical skillset and knowledge in one or more trades; such as carpentry, electrical, HVAC, hydraulics, pneumatics, small engine repair & maintenance, welding, etc. and be adept to working in various environmental conditions. Job Responsibilities: • Ensure the safety of the property, including attractions, and compliance with all applicable federal, state, local and company codes, standards and procedures including, but not limited to; ADA, ASTM International, CDC, NYS Department of Health, NYS Department of Labor, OSHA, manufacturers and internal safety procedures. • Perform routine inspections following inspection schedules, preventative maintenance and general upkeep of the attractions, including replacement of worn and/or defective parts, are performed and adhered to. • Repair and troubleshoot the attractions as necessary; respond to calls for maintenance checks, attraction shutdowns and/or system faults. Work closely with the Operations Department to maximize attraction safety and uptime on all property attractions. • Routine/basic facility work, including but not limited to; Painting/staining, carpentry, plumbing, landscape/tree trimming, pressure washing, parts washing, greasing, etc. • Maintain property cleanliness standards within Guest areas, in addition to electrical rooms, back areas, Maintenance Shops, in field maintenance shop locations, etc. • Complete, maintain and verify required documentation; including inspections, preventative maintenance, corrective actions and/or repairs performed. • Maintain appropriate levels of critical parts inventory for each attraction to ensure attraction down events are prevented and minimized, including consumables such as grease/oil. • Routine/basic facility work, including but not limited to; Painting/staining, carpentry, plumbing, landscape/tree trimming, pressure washing, parts washing, greasing, etc. • Ensure and verify the upkeep of company vehicles, heavy equipment and rental equipment. • Observe and report park conditions, communicate trends and recommendations to resolve/mitigate. • Fluent in emergency and evacuation procedures for each attraction and the property. • Ensure winterization on required attractions, equipment and facilities are performed as season requires; Perform annual waterpark attraction maintenance and rebuild(s) during down season as required/necessary. Responsible for annual spring attraction startup. • Establish and maintain positive working relationships within the property. • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of Maintenance Buildings and work areas. • At times, this position may be required to assist in waterpark operations. • Other duties as needed and/or assigned by Management. Job Requirements: • Must be at least 18 years of age. • High school diploma or GED supplemented by a minimum of 2 years of experience in mechanical/industrial maintenance, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Amusement Park and/or Waterpark attraction maintenance experience preferred. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights, crawling and working in confined spaces and occasionally lifting weight up to 50 lbs. • Ability to manage stressful situations and successfully work under pressure. Must have a strong level of work ethic with a high level of integrity. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to successfully pass a drug screen, credit check and background check. • Must have reliable transportation.
Requirements
Additional Information
Wage Range: $17 - $22 per hour based on experience
Description
Position Title: Mechanic Department: Maintenance Reports To: Maintenance Manager Status: Seasonal Summary of Duties: Responsible for the maintenance and upkeep of the attractions and facilities of the property, including but not limited to, general and preventative inspections and maintenance of the attractions, facilities & equipment, repair maintenance as required and property winterization. Exceeding Guest expectations through maximization of uptime, facility aesthetic & achieving the highest levels of safety in the industry. The ideal candidate should be adaptable to the business needs and be adept to working in various environmental conditions. Job Responsibilities: • Ensure the safety of the property, including attractions, and compliance with all applicable federal, state, local and company codes, standards and procedures including, but not limited to; CDC, NYS Department of Health, NYS Department of Labor, OSHA, manufacturers and internal safety procedures. • Perform routine inspections following inspection schedules, preventative maintenance and general upkeep of the attractions, including replacement of worn and/or defective parts. • Repair and troubleshoot the attractions and facilities as necessary; respond to calls for maintenance checks, attraction shutdowns and/or system faults. Work closely with the Operations Department to maximize attraction safety and uptime on all property attractions. • Maintain property cleanliness standards within Guest areas, in addition to electrical rooms, back areas, Maintenance Shops, in field maintenance shop locations, etc. • Complete, maintain and verify required documentation; including inspections, preventative maintenance, corrective actions and/or repairs performed. • Maintain appropriate levels of critical parts inventory for each attraction to ensure attraction down events are prevented and minimized, including consumables such as grease/oil. • Routine/basic facility work, including but not limited to; Painting/staining, carpentry, plumbing, landscape/tree trimming, pressure washing, parts washing, greasing, etc. • Ensure and verify the upkeep of company vehicles, heavy equipment and rental equipment. • Observe and report park conditions, communicate trends and recommendations to resolve/mitigate. • Fluent in emergency and evacuation procedures for each attraction and the property. • Ensure winterization on required attractions, equipment and facilities are performed as season requires; Responsible for annual spring attraction startup. • Establish and maintain positive working relationships within the property. • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of Maintenance Buildings and work areas. • At times, this position may be required to assist in waterpark operations. • Other duties as needed and/or assigned by Management. Job Requirements: • Must be at least 18 years of age. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights, crawling and working in confined spaces and occasionally lifting weight up to 50 lbs. • Ability to manage stressful situations and successfully work under pressure. Must have a strong level of work ethic with a high level of integrity. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to successfully pass a drug screen, credit check and background check. • Must have reliable transportation.
Requirements
Additional Information
Wage Range: $17 - $22 per hour based on experience
Description
Position Title: Waterpark Mechanic Department: Maintenance Reports To: Maintenance Manager Status: Seasonal Summary of Duties: Responsible for the maintenance and upkeep of the attractions and facilities of the waterpark, including but not limited to; general and preventative inspections and maintenance of the attractions, pools, facilities & equipment, proper water chemistry of the attractions within the waterpark, repair maintenance as required and property winterization. Exceeding Guest expectations through maximization of uptime, facility aesthetic & achieving the highest levels of safety in the industry. The ideal candidate should be adaptable to the business needs and be adept to working in various environmental conditions. Job Responsibilities: • Ensure the safety of the property, including waterpark attractions, and compliance with all applicable federal, state, local and company codes, standards and procedures including, but not limited to; CDC, NYS Department of Health, NYS Department of Labor, OSHA, manufacturers and internal safety procedures. • Perform routine inspections following inspection schedules, preventative maintenance and general upkeep of the waterpark attractions and facilities, including replacement of worn and/or defective parts. • Repair and troubleshoot the waterpark attractions and facilities as necessary; respond to calls for maintenance checks, waterpark attraction shutdowns and/or system faults. Work closely with the Operations Department to maximize attraction safety and uptime on all property waterpark attractions. • Maintain waterpark cleanliness standards within Guest areas, in addition to pump rooms, back areas, Maintenance Shops, chemical storage, etc. • Complete, maintain and verify required documentation; including inspections, preventative maintenance, corrective actions and/or repairs performed, water quality inspections, and water remediation logs. • Maintain appropriate levels of critical parts inventory for each waterpark attraction to ensure attraction down events are prevented and minimized, including consumables such as pool chemicals. • Observe and report park conditions, communicate trends and recommendations to resolve/mitigate. • Fluent in emergency and evacuation procedures for each waterpark attraction and the property. • Ensure winterization on required waterpark attractions, equipment and facilities are performed as season requires; Responsible for annual spring waterpark startup. • Establish and maintain positive working relationships within the property. • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of Maintenance Buildings and work areas. • At times, this position may be required to assist in dry park operations. • Other duties as needed and/or assigned by Management. Job Requirements: • Must be at least 18 years of age. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights, crawling and working in confined spaces and occasionally lifting weight up to 50 lbs. • Ability to manage stressful situations and successfully work under pressure. Must have a strong level of work ethic with a high level of integrity. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to successfully pass a drug screen, credit check and background check. • Must have reliable transportation.
Requirements
Additional Information
Wage Range: $16 - $22 per hour based on experience
Description
Position: Seasonal Manager on Duty Department: Operations Reports To: Seasonal Manager on Duty Manager Status: Seasonal, Non-Exempt Summary of Duties: Manage the overall, parkwide, daily park operations. Essential responsibilities include, but are not limited to, Guest Services, Season Pass Processing, quality control throughout the property, Guest recovery, Pre-Opening Inspection verification and training documentation audits while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times. • First line of defense for the property as situations arise and/or Guests are in need of assistance. • Ensure property is in “open-ready” condition prior to park opening hour; Vehicles are off park, perimeter access gates are closed and secure, park audio is on, menu boards are on (as applicable), property is clean and free from trash and debris, midways are free from stains/spills, etc. • Verify all Pre-Opening Inspection documentation is complete and accurate for all attractions at park opening. • Audit training documentation for all departments. • Respond to Guest concerns and perform Guest Recovery efforts as needed. • Be a resource and/or step in to assist when needed in front-line positions, where qualified. • Be a resource to First Aid & Security as needed. • Ensure compliance with all property wide, internal policies & procedures. • Quality control check property operations through routine and consistent park rounds; Ensure attractions/shops/F&B locations are open and operational, ensure shows occur as dictated by the show schedule, ensure arcade games/token machines/ATM are in good working order, etc. • Escalate situations to Department Heads as needed, either for assistance or for notification. • Perform park sweep in conjunction with Security Team Member at the end of each operating day. • Run the daily start meeting prior to park opening, complete daily operational passdown at the end of each day. • Perform opening and/or closing Cash Office responsibilities as needed. • Coordinate park evacuation procedures when required. • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership Job Requirements: • Must be at least 18 years of age. • Previous leadership experience is preferred. • Must be detail oriented with a high sense of urgency. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
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Description
Position Title: Performer Department: Entertainment Reports To: Entertainment Leadership Status: Seasonal, Non-Exempt Summary of Duties: Provide entertainment to Guests in a variety of roles. Pose for photographs and interact with Guests of all ages while maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Deliver Guest Excellence, be knowledgeable about the park while entertaining and interacting with Guests of all ages • Maintain a professional demeanor • Bring to life the personality of the specific assigned role/character • Execute the necessary skills for assigned role/character, including but not limited to, dance choreography, vocal, acting, etc. • Adhere to Standard Operating Procedures and regulations from all authorities having jurisdiction • Execute daily show schedule both in punctuality and quality • Perform consistently for several performances per day • Be flexible and adapt to accommodate parkwide requests, at times of last-minute nature • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 15 years of age. If under 18 years of age, must be able to provide working papers prior to hire. • Must submit completed NYS DOL required performer documentation prior to participating in performances. • Previous performer experience is preferred. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
Requirements
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Description
Position Title: Revenue Manager Department: Revenue Reports To: General Manager Status: Full Time Exempt Summary of Duties: Responsible for managing the Revenue Departments, including but not limited to; Entertainment, Food & Beverage, Midway Games & Arcade, Retail Shops and Warehouse. The Revenue Manager will establish programs to achieve efficiency and responsiveness of the Revenue & Entertainment Departments. This position is responsible for developing and leading a high performing team, increasing financial sustainability through budget control, labor optimization, inventory management and waste/loss minimization while growing revenue generation by means of increasing overall in park spending and per caps through exceeding Guest expectations in delivering quality products and efficient service while achieving the highest levels of safety in the industry. The ideal candidate should be adaptable to the business needs, have the skill set and ability to perform administrative tasks but also work in the field, be adept to training a team and possess strong communication skills to maintain open lines of communication between departments within the property in addition to communications with contractors, vendors and other third parties. This position typically requires 75% of time to be spent in the field. Job Responsibilities: • Lead, manage, coordinate and directly oversee the Revenue Department Employees, in addition to, communication and coordination with vendors and other associated third parties. Supervise, train and develop Revenue Employees. • Ensure the safety of the property and compliance with all applicable federal, state, local and company codes, standards and procedures including, but not limited to; ADA, CDC, NYS Department of Health, NYS Department of Labor, OSHA, and internal safety procedures, particularly as they pertain to food & health safety. • Implement strategies to grow revenue and profitability for in-park spending departments. Improve profitability through the growth of resale revenue along with expense, inventory and waste/loss control and labor management. • Work with the Maintenance Department to ensure equipment and food services facilities and equipment are professionally maintained, and downtime is minimized. • Complete, maintain and verify required documentation; including Opening & Closing Daily Inspections, Temperature Logs, Waste Logs and training documentation. • Oversee Warehouse operations, maintaining appropriate levels of property revenue inventory to ensure products are consistently available while minimizing loss from product expiration. • Ensure adequate daily staffing levels and adherence to daily operational schedules, including rest & meal breaks, ensuring compliance with applicable labor laws. • Ensure Revenue Department is in “open-ready” condition prior to park opening hour daily. • Be property subject matter expert of Point-of-Sale system as it pertains to inventory management and transaction processing. • Protect company assets through proper use of facilities and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Administrative responsibilities to include, but not be limited to; hiring, scheduling, coaching, payroll, inventory control, ordering & invoice processing and record keeping. • Develop, review and maintain budgets and forecasts in conjunction with the General Manager. • Establish goals and objectives for the department and track follow-through to ensure attainment. • Establish and maintain positive working relationships within the Revenue Department, other members of Leadership within the organization and 3rd parties. • Other duties as needed and/or assigned by Management. Job Requirements: • Must be at least 18 years of age. • High school diploma or GED supplemented by a minimum of 2 years of experience in hospitality, tourism, culinary, retail, business, beverage programming, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Previous leadership experience is preferred. • Must be able to read, write and speak the English language. • Proficient computer skills in Microsoft Office required. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must possess a valid Driver’s License and be available to travel occasionally. • Must have a valid ServSafe & TIPS Certification or ability to obtain within the first six months of employment. • Strong leadership, critical thinking, conflict resolution, crisis management and organizational skills. Must be detail oriented with a high sense of urgency and possess the ability to manage administrative records and ensure compliance with local authorities having jurisdiction and governing bodies. • Ability to manage stressful situations and successfully work under pressure. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to successfully pass a drug screen, credit check and background check. • Must have reliable transportation.
Requirements
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Salary Range: $59K - $65K per year
Description
Position Title: Bartender Department: Food & Beverage Reports To: Revenue Leadership Status: Seasonal, Non-Exempt Summary of Duties: Operate various beverage locations, preparing alcoholic and non-alcoholic drinks, following Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Deliver Guest Excellence being knowledgeable about the park • Encourage sales through Guest interaction and upsell opportunities • Check Guest identification to ensure they are of legal drinking age • Maintaining inventory and bar supplies • Mix all drinks based on serving size as outlined; to keep drink costs at a minimum and prevent overserving • Maintain a safe environment by identifying the problems guests and having them removed • Keep the bar area clean as per company guidelines and local health department guidelines • Handle cash or credit transactions - Collect payment, issue change and receipts • Operate and monitor Retail Shops following Standard Operating Procedures • Maintain displays, shelves, cases and inventory merchandise • Communicate via radios and telephones • Process payments for purchases following Cash Handling Standard Operating Procedures • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 18 years of age. • Must be able to successfully pass TIPS training. • Ability to understand US monetary systems in order to effectively cash handle according to Standard Operating Procedures. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
Requirements
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Description
Position Title: Revenue, Food & Beverage Department: Food & Beverage Reports To: Revenue Leadership Status: Seasonal, Non-Exempt Summary of Duties: Responsible for the preparing each order by following standardized recipes. Ensure that proper food handling and sanitation procedures are being followed. Properly maintain and operate equipment effectively. Prepares visually appealing and great tasting food and ensures that all items are completed in a timely manner and delivered hot/fresh to the guests. Responsible for practicing and upholding health and sanitation standards while providing Guest Excellence while maintaining safe practices. **This position is typically responsible for the Dippin’ Dots and beverage refreshment stands. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Deliver Guest Excellence being knowledgeable about the park • Comfortable working with a team in a fast-paced environment • Encourage sales through Guest interaction and upsell opportunities • Utilize correct serving portions and meal prep procedures for menu items • Ability to manage time efficiently in order get food out quickly and minimize waste • Ensures that the kitchen, prep areas and storage areas meet company cleaning standards • Complete working knowledge of the safe use of all kitchen equipment • Monitor product freshness and rotate out old product • Operate and monitor F&B locations following Standard Operating Procedures • Maintain displays, shelves, cases and inventory merchandise • Performs opening/closing procedures in assigned areas and other duties as assigned • Communicate via radios and telephones • Process payments for purchases following Cash Handling Standard Operating Procedures • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 16 years of age. If under 18 years of age, must be able to provide working papers at time of hire. • Ability to understand US monetary systems in order to effectively cash handle according to Standard Operating Procedures. • Must be able to initiate and maintain interactions with Guests. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.
Requirements
Additional Information
Description
Position Title: Games Team Member Department: Games Reports To: Revenue Leadership Status: Seasonal, Non-Exempt Summary of Duties: Operate various Midway Games following Standard Operating Procedures while providing Guest Excellence and maintaining safe practices. Job Responsibilities: • Exhibit professional demeanor and model behaviors at all times • Encourage game play through audible spiels, active game play and interaction with Guests on the midway • Deliver Guest Excellence being knowledgeable about the attractions and park • Operate and monitor Midway Games and Arcade following Standard Operating Procedures • Enforce participant requirements and game rules, guiding Guest behaviors as required • Maintains displays, shelves, cases and inventory with redemption merchandise • Communicate via public address systems, radios and telephones • Process payments for game play following Cash Handling Standard Operating Procedures • Protect company assets through proper use of tools and equipment and the adherence to the standard of overall cleanliness and organization of work areas. • Other duties as needed and/or assigned by Leadership. Job Requirements: • Must be at least 15 years of age. If under 18 years of age, must be able to provide working papers prior to hire. • Ability to understand US monetary systems in order to effectively cash handle according to Standard Operating Procedures. • Must be able to initiate and maintain interactions with Guests; Must be engaging. • Must be able to read, write and speak the English language. • Must be able to work a flexible schedule, including evenings, weekends, and holidays. Ability to efficiently manage time and work without direct supervision. • Must be able to stand, walk, climb, bend, kneel, squat, stoop, push, pull, twist and reach above shoulders. • Ability to work in an environment with high levels of noise and vibrations. • Ability to work in high stress situations. • Ability to successfully pass a drug screen and background check. • Must have reliable transportation.