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Regional Director of Operations - Northeast Region

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View Job Description - Regional Director of Operations - Northeast Region

This is a remote role, traveling as much as 70% of the time each month and must be based within the Northeast region, accessible to all major airports This RDO role will primarily spend their time traveling among their assigned locations to provide coaching, development, oversight, and execute business reviews and other similar responsibilities. Airports Newark, JFK, Jersey Gardens Mall, LaGuardia, Philadelphia, Portland ME, Albany, Manchester, Islip, and MacArthur Who we are seeking An experienced multi-unit leader who shows their passion for service, hospitality and developing strong teams. The ideal candidate is open to diverse ideas and perspectives, thrives in a fast-paced business, and proactively serves the needs of their branch leaders, clients, and other internal and external stakeholders. We value multi-unit leaders who are reliable and present in their business and maintain a focus on the simplicity of our mission ensuring that everyone feels great at work, and that our travelers feel great on the move. Your key accountabilities will include Applying coaching skills and business acumen to drive operational excellence and achieve results Creating an engaging work environment that motivates performance and drives key business indicators Developing and fostering relationships and partnerships that nurture and grow the business Growing and developing leadership talent for optimal performance and retention You will be good at this job because You are skilled at developing and empowering others You are adept at self-discipline and time management You excel at navigating competing priorities You embrace and are a catalyst for change You have significant experience successfully leading multiple businesses across a geographic area


You are qualified because you have 10 or more years as a successful restaurant operations leader, SDO, or substantially equivalent business experience with P&L responsibility and a proven track record in a leadership capacity with multi-unit, multi-brand restaurant operations. Demonstrated successful track record managing highly visible relationships with both public and private clients and stakeholders (City Councils, Airport Authorities, Developers, Landlords, Unions, DBEs, Joint Venture partners). Experience managing subordinate leaders and managers who are not co-located, or with whom there is limited daily or periodic contact, and holding them accountable for commitments, performance, and outcomes and can demonstrate strong written and verbal communication skills. Demonstrated business and financial acumen, through the understanding and application of Variance Analysis, Trend Analysis, and Analysis of Return on Investment to the level expected to oversee over $100M in restaurant operations across multiple sites. A successful track record of creating and communicating a strategic vision, mobilizing a team to deliver concrete and measurable results against the Company’s strategy and goals, experience fostering an environment of collaboration and sharing of best practices, and experience adapting to, applying, and leading change initiatives. Successful experience and a demonstrated commitment to developing leadership talent, adopting, and embodying best-in-class employee engagement practices, and building a diverse and inclusive team and work environment. A history of driving healthy growth and operating profit, while continuously improving the customer experience, associate engagement, and landlord satisfaction. The foundational expertise to perform all branch leadership functions, be able to perform structured, developmental branch visits and demonstrate an understanding of how to develop strong leadership teams that deliver operational quality and solid business results. Travel This position requires travel to each of the assigned locations regularly, and more frequently as new store openings, lease negotiations, CBA discussions, and other non-recurring situations arise. This may average as much as 70% of the time each month. Relocation Relocation assistance is available.

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Disclaimer All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.