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Job you are applying for:

Customer Service Rep B

at the following location(s):

Skillet North Satellite [SEASKT01] - Seattle, WA

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View Job Description - Customer Service Rep B
Description:

Summary: The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager. Essential Functions:  Provides customer support and handling customer inquiries  Works directly in the unit with associates to ensure service/training compliance standards are met  Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch  Provides feedback to managers regarding continued development of associates  Acts as mentor to transition associate from time of hire to completion of retail training process  Administers service excellence training in units  Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis Minimum Qualifications, Knowledge, Skills, and Work Environment:  Requires a High School diploma or general education development (GED) diploma  Customer service and/or training experience preferred  Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents  Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner

Requirements:

Minimum Qualifications, Knowledge, Skills, and Work Environment:  Requires a High School diploma or general education development (GED) diploma  Customer service and/or training experience preferred  Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents  Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner

Additional Info:

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/. Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)