The Lounge Shift Supervisor is responsible for assisting management in monitoring the day-to-day activities of subordinates, aiding in monitoring associate productivity, assigning responsibility for specified work and/or functional activities within the framework set by management, giving work directions, and monitoring scheduling for adequate shift coverage. This position also maintains knowledge of and monitors compliance with all corporate standards and, through leadership and example, encourages the highest level of sales and customer service performance by other associates. This position also performs all other responsibilities as directed by the business or as assigned by Management. This is a non-exempt position and typically reports to the General Manager F&B Lounge, depending on local requirements.
•Monitors and observes the day-to-day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and any significant problems
•Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
•Coordinates with management for on-the-job training of new associates
•Follows all customer payment, food safety, loss prevention, and Human Resources policies and procedures
•Ensures that associates are in correct uniform and following health regulations and all other HMSHost and airline service standards. Assesses and coordinates on-the-job training for associates
•Occasionally assists other team members wherever necessary during peak business times and while covering breaks. Maintains good working relationships
•Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required
•Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind
•Practices excellent food safety and sanitation practices and complies with HACCP standards
•Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management
Minimum Qualifications, Knowledge, Skills, and Work Environment:
•Requires a minimum of 3 years of relevant work experience at lead level in a premium airport lounge or food and beverage establishment with high service standards
•Requires front or back-of-the-house experience.
•Requires ability to demonstrate tact and discretion in interactions with premium clientele
•Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
•Requires the ability to bend, twist, and stand to perform normal job functions
•Requires the ability to lift and/or move up to 40 lbs
•Must be customer focus, a team player and be able to work a flexible schedule to include weekends and some holidays.
To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.
Equal Opportunity Employer (EOE)
Drug Free Workplace (DFW)