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Digital Business Solutions Manager

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Chief Operations Officer [9CO9EX01] - BETHESDA, MD

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View Job Description - Digital Business Solutions Manager

Purpose: The purpose of the Digital Business Solutions Manager is to partner with leaders and end users with a lens to diagnose and resolve obstacles, while encouraging integration and adoption of new technologies in our airport locations. Essential Functions: • Embodies a coaching leadership mentality that helps to identify strengths and opportunities within our management team promoting technology-based development objectives and digital initiatives • Supports airport’s direction with new digital technologies • Aligns tasks to outcomes; plans and schedules work to achieve results • Determines most relevant information to monitor and analyze in order to anticipate obstacles to achieving targeted outputs • Implements marketing programs as directed by Operating Services Center (OSC) or brand initiatives, complies with promotional activity, drives revenue, and interacts with support teams • Uses judgment and discretion to resolve inquiries and problems, and determines when to escalate more complex issues to senior level leaders • Fosters collaborative relationships internally and externally to enhance the team’s ability to achieve ideal goals • Recognizes, understands, and utilizes key influencers’ strengths, while offering ongoing feedback that reflects on progress • Embraces technology and inspires employees to understand and adopt new technologies implemented by the company • Maintains a working knowledge of all applicable brand standards, CBAs, landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards • Develops creative strategies to increase revenue, and implements new operations digital solutions in conjunction with the airport specific strategic initiatives • Communicates operational implications of implementing digital initiatives and tools, and suggests business solutions and process improvements Reporting relationships and other important information: • The Digital Business Solutions Manager position as described falls under the Fair Labor Standards act as an exempt position. • The position reports to the airport Sr. Director, Operations with a dotted line to VP, Digital


Minimum Qualifications, Knowledge, Skills, and Work Environment: • 3-5 years business solutions, operations, or process management experience • Manages multiple and concurrent priorities and apply critical thinking and problem solving skills • The ability to connect airport plans to the work of the team while providing context, details, and digital solutions • Demonstrated understanding of the Business industry & IT strategies • Proven execution of implementing wired and cloud-based technology solutions • Easily navigates the scope of projects with an understanding of the drivers of growth and profitability that impact the overall project’s success • The ability to communicate the plans and initiatives to all stakeholders (Airport Authorities, Operations, Brands) with an intuitive grasp to assess, influence, and illustrate products clearly • High acumen for conflict resolution and attention to detail

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