Job Title: F & B Outlet Supervisor Department: Food & Beverage Company: Dimension Development Reports To: Director of F & B and/or F & B Manager Supervises: Host/Greeter, Cashier, Server, Busser/Utility, Room Service Server, Runner, Bartender Job Description Date: January 1, 2019 Job Purpose: To supervise and coordinate activities of F & B outlet and staff to provide fast and courteous service to guests. Job Responsibilities: 1. Schedules dining reservations and arranges parties or special services for guests. 2. Greets guests, escorts them to tables, and provides menus. 3. Adjusts complaints of guests. 4. Assigns work tasks and coordinates activities of outlet staff to ensure prompt and courteous service to guests. 5. Inspects outlet serving stations for neatness and cleanliness, and requisitions table linens and other outlet supplies for tables and serving stations. 6. May interview, outlet candidates, train outlet staff, schedule work hours and keep time records of outlet workers. 7. May assist in planning menus, prepare beverages and expedite food orders. 8. May collect payment from guests and total receipts at end of shift to verify sales and clear cash register. 9. Rewards associates who use their empowerment to meet or exceed guest expectations. 10. Other duties as assigned. Job Skills: 1. Speak clearly. 2. Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service. 3. Perform a variety of activities, changing activities often and sometimes without notice. Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education HS Diploma or equivalent Experience One year experience as cashier, two years experience as a waiter or waitress, and one year in direct sales or the retail trade; OR, an equivalent combination of experience. Licenses/Certifications N/A
This is the job description for HOUSEKEEPING HOUSE PERSON Job Title: Housekeeping House Person/Utility Department: Housekeeping Company: Dimension Development Reports To: Executive Housekeeper Supervises: N/A Job Description Date: May 1, 2014 Job Purpose: To perform a combination of tasks which maintain hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience. Job Responsibilities: 1. Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas. 2. Abides by the regulations set forth by the material safety data sheets when using chemicals. 3. Moves/arranges furniture and dusts/polishes furniture, metalwork and equipment. 4. Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines. Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner. 5. Collects soiled linens for laundering and receives and stores linen supplies in linen closet. 6. Cleans bathrooms and replenishes with supplies. 7. Refurnishes room with supplies, towels etc. as required. Supplies cleaning cart with appropriate supplies for shift. 8. Washes walls, ceiling, and woodwork; washes windows, door panels, and sills. 9. Empties wastebaskets, and empties and cleans ashtrays. Transports trash and waste to disposal area. 10. Takes the initiative to greet guests in a friendly and warm manner. 11. Other duties as assigned. Job Skills: 1. Use hands to lift, carry, or pull objects that may be heavy. 2. Understand simple instructions. 3. Learn simple procedures and techniques. 4. Perform routine work or the same task over and over again. Job Qualifications: Education High school diploma required Experience None required Licenses/Certifications N/A
This is the job description for NIGHT AUDITOR JOB DESCRIPTION Job Title: Night Auditor Department: Front Desk Company: Dimension Development Reports To: Front Office/Operations Manager Supervises: N/A Job Description Date: May 1, 2014 Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports. Job Responsibilities: 1. Perform all audit procedures as set forth by the Hotel and company, on a daily basis. 2. Verify the status of all wake-up call requests and ensure they are properly handled. 3. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. 4. Prepare the front office for the ‘A’ shift and reset day’s business. 5. Act as a Guest Service representative and manager on duty during the night time hours. 6. Act as PBX operator during the audit shift. 7. Attend and actively participate in all front office meetings. 8. Participate in all training and cross training programs. 9. Take the initiative to greet guests in a friendly and warm manner. 10. Other duties as assigned. Job Skills: 1. Understand and use math concepts in order to design a financial or economic system. 2. Work math problems quickly and accurately. 3. Understand and use computers and related equipment. 4. Speak and write clearly to report financial information. Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education HS Diploma or equivalent Experience None required Licenses/Certifications None required
This is the job description for RM. & STE. ATTENDANT JOB DESCRIPTION Job Title: Room Attendant Department: Housekeeping Company: Dimension Development Reports To: Executive Housekeeper Supervises: N/A Job Description Date: October 2, 2020 Job Purpose: To maintain cleanliness of all spaces within the hotel. Job Responsibilities: 1. Make beds in guest rooms. 2. Replenish supplies such as drinking glasses, writing supplies and bathroom supplies in guest rooms. 3. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas. 4. Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner. 5. Dust furniture and equipment. 6. Polish metalwork, such as fixtures and fittings. 7. Wash walls, ceilings, woodwork, windows, door panels, and sills. 8. Empty wastebaskets, and empties and cleans ashtrays 9. Transport trash and waste to disposal area. 10. Replace light bulbs. 11. Collects soiled linens for laundering and receives and stores linen supplies in linen closet. 12. Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent. 13. Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles. 14. Sort dried articles according to identification number or type. 15. Fold and place item in appropriate storage bin. 16. Other duties as assigned Job Skills: 1. Ability to carry out specific oral or written instructions, frequently following a simple routine. 2. Ability to perform repetitive actions consistently.
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