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This is the job description for ACCOUNTING CLERK Job Title: Accounting Clerk Department: Administration Company: Dimension Hospitality Reports To: GM Supervises: N/A Job Purpose: To perform any combination of the following calculating, posting, and verifying duties to obtain financial data for use in maintaining accounting records. Job Responsibilities: 1. Compiles and sorts documents, such as invoices and checks, substantiating business transactions. 2. Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer. 3. Computes and records charges, refunds, cost of lost or damaged goods, and similar items. 4. May type vouchers, invoices, checks, account statements, reports, and other records, using typewriter or computer. 5. May reconcile bank statements. 6. Knows and complies with all company policies and procedures pertaining to this position and its duties. 7. Takes the initiative to greet guests in a friendly and warm manner. 8. Other duties as assigned. Job Skills: 1. Compute and record numbers correctly. 2. Follow procedures for keeping records. 3. Use eyes, hands, and fingers at the same time to enter figures in books and forms, or to operate a calculator or personal computer. 4. Perform work that is routine and detailed. 5. Copy large quantities of numbers without error. Job Qualifications: Education: HS Diploma or equivalent Experience: Two years of A/P, A/R, secretarial or clerical experience required. Licenses/Certifications: N/A While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for AREA DIRECTOR OF BUSINESS TRAVEL AND LEISURE SALES Job Title: Area Director of Business Travel and Leisure Sales Department: Sales and Marketing Company: Dimension Hospitality Reports To: Direct Report to Director of Sales and Marketing at multiple properties. Supervises: N/A Job Purpose: Position provides leadership and direct sales oversight to both Business Travel and Leisure Transient guests/clientele where individual entities require an established volume negotiated rate for multiple properties. Individual will provide area oversight to establish and grow account acceptances that promote increased occupancy base at the strategic price point that supports hotel objectives. Job Responsibilities: 1. Track and grow National and Local travel accounts with established rate plans. These include but not limited to National and Local business travel accounts as well as luxury consortia leisure-based guests. 2. Provide; weekly, monthly and quarterly updates in terms of individual account performance. Conduct ongoing site visits and entertain prospective clients and target accounts. 3. Keep hotel leadership and ownership informed of Account engagement and be able to provide strategic acceptance and activation plans. 4. Check and execute reservations when needed. Seek out and provide specific rate plans and rate codes to prospective clients. 5. Attend Daily Business review and Operations Stand-Up to be aware of business trends, new bookings and changes to current bookings. Attend and engage in the weekly Revenue meeting. 6. Exceed monthly tracking, activation, and revenue goals. 7. Prepare both activation and referral strategies that promote share shift and ability to track performance of each individual account. 8. Promptly answer inquiries and email/reply with a positive and clear voice/message. Handle all BT and individual account leisure clients’ needs including reservations and confirmations. Complete VIP process when applicable. 9. Support and use multiple hotel based programs and resources which include Envision, CITY, Opera, Prio, Account Workbook, Lanyon, Cvent, Travel Click products. Job Skills: 1. Strong technical skills in Sales Systems, Word, Excel, Outlook along with good internet navigation skills. 2. Excellent organizational skills, flexibility. 3. Experience with hotel property management systems and operational proficiency. 4. Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels. 5. Excellent telephone and outlook etiquette. 6. Knowledge of general office equipment (e.g., fax machine, copy machine, printers). 7. Tact and good judgment and proven experience interacting with customers and hotel management. Job Qualifications: Education: High school diploma required. Experience: Minimum 12 months experience in a hospitality account management role. Licenses/Certifications N/A Physical Requirements and working conditions: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical, visual and working conditions: X Walk extended distances X Lift/carry 6-25 lbs. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for ASSISTANT EXECUTIVE HOUSEKEEPER (SALARY). Job Title: Assistant Executive Housekeeper Department: Housekeeping Company: Dimension Hospitality Reports To: Executive Housekeeper Supervises: Housekeeping Utility, Laundry Attendant, Seamstress, Room Attendants Job Purpose: To supervise work activities of cleaning personnel ensuring clean, orderly attractive rooms in hotel. Job Responsibilities: 1. Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments. Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy. 2. Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness. Rewards employees who use their empowerment to meet or exceed guest expectations. 3. Inventories cleaning supplies & linen stock to ensure adequate supplies. Issues supplies & equipment to workers. 4. Investigates concerns regarding housekeeping service and equipment, and takes corrective action. 5. Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management. Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff. 6. Screens job applicants, hires new employees, and recommends promotions, transfers, or dismissals. Conducts orientation training of new employees and in-service training of other employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment. 7. Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills. 8. Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses. 9. Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation. 10. Assists in controlling expenses by the housekeeping department. 11. Other duties as assigned. Job Skills: 1. Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations. 2. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with correct English and well-modulated voice. 3. Determine time, place, and sequence of operations or action to be taken on. Determine or interpret work procedures for workers, assigning specific duties, maintaining harmonious relations and promoting efficiency. Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education: HS Diploma or equivalent Experience: 2 years housekeeping experience in a commercial environment in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping Department; OR, equivalent level of education and experience. Licenses/Certifications: N/A Management Activities: X Interview, select and train associates X Set and adjust associates’ rates of pay and hours of work X Direct the work of associates X Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status X Handle associate complaints X Discipline associates X Plan the work X Determine the techniques to be used X Apportion the work among associates X Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold X Control the flow and distribution of materials or merchandise and supplies X Provide for the safety and security of the employees or the property X Plan and control the budget X Monitor or implement legal compliance measures X Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates). X Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight. Working Conditions: Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical & visual requirements: X Identify and distinguish colors X Stand for long periods of time X Walk extended distances X Lift/carry 6-25 lbs. X With fumes or airborne particles X Near toxic or caustic chemicals X Able to work overtime and irregular hours While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for BANQUET HOUSEPERSON. Job Title: Banquet Houseperson Department: Banquets Company: Dimension Hospitality Reports To: Banquet Manager Supervises: N/A Job Purpose: To set up all meetings, meal functions and audio visual equipment in accordance with hotel and company policies. To facilitate all customer requests in a timely and courteous manner. Job Responsibilities: 1. Completes all work assignments and follows all instructions directed by supervisor or shift leader. 2. Ensures all water, amenities, audio-visual and breaks are in room at least 15 minutes prior to start of meeting. 3. Complies with all customer needs for additional equipment and supplies and conveys the additional charge to the guest. Notifies supervisor to add to the guest check. 4. Displays good customer relation skills. Takes initiative to greet guests in a friendly manner. 5. Sets up and cleans all meeting and meal function rooms in accordance with company and hotel specifications. 6. Freshens all meeting rooms during meal breaks by replacing ashtrays, changing cloths if necessary, refilling candy jars, replacing water glasses, refilling water pitchers, and removing garbage from meeting areas and break tables. 7. Assists with meal service and breakdown as needed. Assists in getting banquet guest checks signed and turned in to the front office for proper posting. 8. Follows all energy conservation guidelines as well as safety procedures. 9. Other duties as assigned. Job Skills: 1. Carry out specific oral or written instructions, frequently following a simple routine. 2. Do the same task over and over frequently in the same way. 3. Stand and walk for long periods of time. 4. Lift and carry things like luggage, trays of dishes, and bags of golf clubs. 5. Use hands and fingers skillfully and easily. Job Qualifications: Education: HS Diploma or equivalent Experience: None required Licenses/Certifications: N/A Physical and working requirements: Ability to speak and hear. Close and distance vision. Frequently lifts/carries up to 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical, visual and working requirements: X Identify and distinguish colors X Outdoor weather conditions X Stand for long periods of time X Walk extended distances X Wet or humid conditions X Lift/carry over 50 lbs. X Reach hands and arms in any direction X Kneel and/or stoop repeatedly X Near loud noises While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for BANQUET SERVER Job Title: Banquet Server Department: Banquets Company: Dimension Hospitality Reports To: Banquet Manager or Assistant Banquet Manager Supervises: N/A Job Purpose: To set up banquet table linens, place settings and center pieces; serve all food and beverages and clear away all dishes and table linens in a professional manner and in compliance with company policies, and legal considerations. Job Responsibilities: 1. Sets up all banquet function table linens, china, silverware, glass ware, and center pieces, waiting and beverage stations, and perishable items for banquet service (such as bread, butter, and cream). 2. Serves all food and beverages to banquet guests. 3. Clears away all dishes and items used in the service of a banquet, including the linens. 4. Ensures the proper storage of all items from equipment to perishable foods. 5. Maintains work areas in a clean and orderly fashion. 6. Prepares for future banquets by folding napkins, filling condiments, and performing other duties as required. 7. Relieves other employees allowing for breaks during the shift. 8. Takes the initiative to greet guests in a friendly and warm manner. 9. Other duties as assigned. Job Skills: 1. Use arithmetic to total costs and make change. 2. Communicate with different kinds of people to find out what services they want and to give them information. 3. Stand or walk for varying lengths of time, sometimes for long periods. 4. Move fingers and hands easily and quickly to handle things like dishes, money and merchandise. 5. Lift and carry things like heavy trays. Job Qualifications: Education: HS Diploma or equivalent Experience: Guest service and/or server experience preferred. Licenses/Certifications: Responsible alcohol service, food safety certification Physical Requirements and working conditions: Ability to speak and hear. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical, visual and working requirements: X Outdoor weather conditions X Stand for long periods of time X Walk extended distances X Lift/carry 6-25 lbs. X Wet or humid conditions X Reach hands and arms in any direction X Kneel and/or stoop repeatedly X Able to work overtime and irregular hours X Near loud noises While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for BARTENDER. Job Title: Bartender Department: Food & Beverage Company: Dimension Hospitality Reports To: Lounge Manager, Assistant GM, Dir of F&B, Restaurant Manager Supervises: N/A Job Purpose: To mix and serve alcoholic and non-alcoholic beverages to patrons of beverage outlets, following standard recipes, and to promote food sales. Job Responsibilities: 1. Mix ingredients, such as liquor, soda, water, sugar and bitters to prepare cocktails and other drinks. 2. Serve wine draught, bottled beer, non-alcoholic beverages and food. 3. Collect money for drinks served. 4. Orders and requisitions liquors and supplies. Stock and replenish glasses, beverages, mixes, fruit, and guest supplies. 5. Place bottled goods and glasses to make an attractive display. 6. Wash glasses, bar, and equipment. 7. Slice and pit fruit for garnishing drinks; prepare appetizers, such as pickles, cheese and cold meats. 8. Take the initiative to greet guests in a friendly and warm manner. 9. If functioning in a Lead Capacity: (a) take responsibility for assigned associates in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned associates. 10. Other duties as assigned. Job Skills: 1. Use arithmetic to total costs and make change. 2. Communicate with different kinds of people to find out what services they want and to give them information. 3. Stand or walk for varying lengths of time, sometimes for long periods. 4. Move fingers and hands easily and quickly to handle dishes, money, merchandise, etc. Lift and carry heavy items, such as trays. Job Qualifications: Education: HS Diploma or equivalent. Experience: Previous bartending experience preferred. Licenses/Certifications: Must have TIPS certification and meet state law age requirements for tending bar. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical, visual and working condition requirements: X Identify and distinguish colors X Outdoor weather conditions X Stand for long periods of time X Walk extended distances X Lift/carry 6-25 lbs. X Able to work overtime and/or irregular hours Near risk of electrical shock X Near loud noises While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for COCKTAIL SERVER. Job Title: Cocktail Server Department: Food & Beverage Company: Dimension Hospitality Reports To: Food & Beverage Supervisor, Manager or Director Supervises: N/A Job Purpose: To serve alcoholic beverages to patrons in lounges, at banquet functions and on occasion in restaurants. Job Responsibilities: 1. Take orders from customers. 2. Serve shots (jiggers) for consumption within the establishment. 3. Serve bottled beer or draws draught beer from kegs. 4. Serve mixed alcoholic beverages. 5. Sell unopened bottles of alcoholic and nonalcoholic beverages to be taken from premises when licensed for sale of packaged goods. 6. Receive payment for amount of sale and makes change. 7. Report to work for scheduled shift, on time and in uniform in accordance with company policy. 8. Know and comply with all company policies and procedures pertaining to this position and its duties. 9. Take the initiative to greet guests in a friendly and warm manner. 10. Other duties as assigned. Job Skills: 1. Use arithmetic to total costs and make change. 2. Talk with different kinds of people to find out what services they want and to give them information. 3. Stand or walk for varying lengths of time, sometimes for long periods. 4. Move fingers and hands easily and quickly to handle things like dishes, money and merchandise. 5. Lift and carry things like heavy trays. Job Qualifications: Education: HS Diploma or equivalent Experience: None required Licenses/Certifications: Must have TIPS Certification Physical Requirements and working conditions: Ability to speak and hear. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical, visual and working requirements: X Outdoor weather conditions X Stand for long periods of time X Walk extended distances X Lift/carry 6-25 lbs. X Able to work overtime and/or irregular hours X Near loud noises While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for CONCIERGE & CLUB LEVEL STAFF. Job Title: Concierge Department: Front Office Company: Dimension Hospitality Reports To: Front Office Manager Supervises: N/A Job Purpose: To improve guests experience while at the hotel by arranging for specific services and providing needed information. Job Responsibilities: 1. Offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions. 2. Furnishes information, makes reservations, and obtains tickets for guests to social and recreational events or for travel. Supplies guests with travel information, such as transportation rates, routes, and schedules. 3. Reports suspicious behavior of patrons to hotel security personnel. 4. Acts as host for morning coffee service. 5. Assists Administrative Assistant in duties such as authorizing credit applications. 6. Arranges for cleaning, laundering, and repair of guests’ clothing and other items. 7. Handles all V.I.P. requests including ordering of products and turndown service. 8. Arranges for sending and receiving of packages. 9. Takes the initiative to greet guests in a friendly and warm manner. 10. Other duties as assigned. Job Skills: 1. Carry out specific oral or written instructions, frequently following a simple routine. 2. Perform the same task over and over, frequently in the same way. 3. Assist guests by lifting and carrying guests belongings. Job Qualifications: Education: HS Diploma or equivalent Experience: Previous Guest Service experience preferred Licenses/Certifications: N/A Physical Requirements and working conditions: Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical, visual and working requirements: X Outdoor weather conditions X Stand for long periods of time X Walk extended distances X Wet or humid conditions X Lift/carry 26-50 lbs. X Able to work overtime and irregular hours While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for CONVENTION COORDINATOR. Job Title: Convention Coordinator Department: Sales Company: Dimension Hospitality Reports To: Director of Catering and/or Director of Sales Supervises: N/A Job Purpose: Assist in the organization and clerical duties of the Sales Office by functioning as the central contact for information specific to this department. Job Responsibilities: 1. Politely and professionally answer the telephone and greets clients. 3. Maintain an organized professional-looking office environment 4. Maintain an accurate and easy-to-use filing system for storing sales documents. 5. Create and distribute reports necessary for the department. 6. Develop professional sales presentation materials, with guidance and utilizing available resources. 7. Respond to inquiries - inbound phone, written, advertising, tradeshows. 8. Conceptualize, draft and send well-constructed and professional correspondence and proposals. 9. Host property tours, familiarizing customers and potential customers with property features, products and services. 10. Maintain positive inner-hotel relationships with all hotel departments to expedite efficient communication. 11. Other duties as assigned. Job Skills: 1. Computer skills including word processing, spreadsheets, and brand property Management System(s). 2. Exercise excellent communication and listening skills. Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education HS Diploma or equivalent Experience Minimum 6 mo office or sales experience.
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This is the job description for DIRECTOR OF SALES AND MARKETING Job Title: Director of Sales and Marketing Department: Sales Company: Dimension Hospitality Reports To: General Manager Supervises: Director of Catering, Sales Managers, Sales Administrative Assistants Job Purpose: Generation of budgeted top line revenue and RevPAR for the hotel through a successful revenue management strategy. Job Responsibilities: 1. Lead, train & mentor sales staff including hiring, coaching development, performance evaluations, disciplinary actions and terminations. 2. Perform as the driver of all revenue and ensure quarterly and annual revenue goals are achieved for the hotel. 3. Develop sales action plans, and forecast and evaluate trends to modify strategies that will enhance revenues effectively. 4. Ensure hotel participation in all brand revenue management initiatives. 5. Assist in the production of annual hotel business plan. 6. Develop and maintain departmental budget. 7. Lead property revenue meetings always insuring revenue maximization and profit in all areas. 8. Ensure that hotel credit procedures and audit guidelines are followed. 9. Timely submission of required reports to General Manager, Regional Vice President and DDC Corporate Office. 10. Maintain good rapport with local civic groups and companies. 11. Develop and maintain good relationship with DDC Corporate Sales & Marketing staff. 12. Other duties as assigned. Job Skills: 1. Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). 2. Ability to exercise excellent communication, presentation, organization, time management and listening skills. 3. Ability to use analytical skills for measuring business potential and value to the hotel. 4. Ability to successfully interact with all levels of customers and hotel management. Job Qualifications: Education: Bachelors Degree in Business Administration, Marketing or related field Experience: Minimum 3 years hotel sales experience or the equivalent amount of industry experience; OR equivalent level of education and work experience. Licenses/Certifications: Possess a valid driver’s license and be able to drive to customer appointments. Management Activities: X Interview, select and train associates X Set and adjust associates’ rates of pay and hours of work X Direct the work of associates X Appraise associates’ productivity & efficiency to recommend promotions or other changes in status X Handle associate complaints X Discipline associates X Plan the work X Determine the techniques to be used X Apportion the work among associates X Determine materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked & sold X Control the flow and distribution of materials or merchandise and supplies X Provide for the safety and security of the employees or the property X Plan and control the budget X Monitor or implement legal compliance measures X Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates). X Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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Job Title: Executive Sous Chef- Pastry Department: Food & Beverage Company: Dimension Hospitality Reports To: Executive Chef, Director of Food & Beverage, General Manager Supervises: Sous Chef, Culinary Supervisors, Lead Line Cooks, Line Cooks, Dishwashers Job Purpose: The ideal applicant will be creative, focused, dedicated and deeply passionate about their craft, as well as have the skill and vision to advance the Hotel customer satisfaction, artistic achievement and industry recognition. Grand Hyatt prides itself on its supportive work environment, so candidates should be collegial and capable of inspiring colleagues with their attitude and expertise. Duties will include performing all pastry-related tasks in GHN recently opened state-of-the-art Pastry kitchen. Working alongside a passionate and enthusiastic pastry team, candidate will be responsible for overseeing all assigned kitchen areas to ensure that a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Works with the Executive Chef to deliver an exceptional desserts selection to all venues and Banquet guests. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation, food service and support areas as applicable. Job Responsibilities: 1. Responsible for managing and leading the Pastry team regarding menu creativity and innovation to achieve an elevated culinary experience. 2. Possess an excellent leadership ability with a strong focus on training and upgrading food quality. Lead and oversee daily kitchen operations, fiscal budgets, labor productivity, scheduling, inventory control, guest service standards, and execution and development of menu strategies to produce short‐term profitability. 3. Execute on the business plan and assist Executive Chef with developing and executing tactics to achieve goals and targets. 4. Responsible for execution of policies, operating procedures, training programs, directives, menus, rules and regulations for the staff. 5. Promotes the hotel to becoming a recognized culinary destination by creating memorable guest experiences through artistry and uncompromised passion for excellence. 6. Ensures all the pastry products are high quality and are consistently achieved. Interacts with guests to ensure satisfaction and enjoyment of dining experience. 7. Understands team members’ positions well enough to perform duties in team members' absence or determine appropriate replacement to fill gaps. 8. Works with Human Resources Department to fill open positions. 9. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. 10. Ensures team members are treated fairly and equitably. 11. Ensures compliance with all food handling and sanitation standards. 12. Follows proper handling and temperature standards of all food products. Ensures team members maintain required food handling and sanitation certifications. 13. providing guidance, feedback, and individual coaching when needed. 14. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. 15. Trains kitchen team members on the fundamentals of pastry cooking and excellent plate presentations. 16. Demonstrates new cooking techniques and equipment to staff. 17. Manages department controllable expenses including cost of baked goods and pastries, and all other food costs, supplies, uniforms and equipment. 18. Work alongside the service team to ensure a seamless service experience between kitchen and dining room. Job Skills: 1. Exemplifies the desired culture and philosophies of the organization 2. Assist in the budgeting process for areas of responsibility 3. Compute discount, interest, profit & loss; commission, markups & selling price; ratio & proportion, and percentages. Calculate surface, volumes, weights and measures. 4. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with poise, voice control, and confidence, using correct grammar. 5. Determine time, place, sequence of operation/action to take; Supervise by determining/interpreting procedures for a group of workers, assigning specific duties, maintaining harmonious relations and promoting efficiency. 6. Reacts to any guest complaints and takes any appropriate action. 7. Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties. 8. Works closely with other departments such as Banquet, Sales & Marketing or the Digital team to conceptualize and implement dynamic marketing programs to drive marketing/PR activities for the pastry. 9. Excellent organizational skills; be able to function under time constraints and deadlines with attention to details 10. Work in a fast‐paced, busy, and somewhat stressful environment; maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines. Job Qualifications: Education: Certification of culinary training or Culinary Arts Degree. Apprenticeship and/or AOS Degree. Experience: Minimum 3 to 5 years in a supervisory position; 8 -10 years in Kitchen operation. Prefer Level-4 hotel experience as Banquet Chef and Sous Chef. Experience working all stations, banquets, managing labor & food costs; OR an equivalent level of education and experience. Licenses/Certifications: Food Safety Certification Management Activities: Check all that apply X Interview, select and train associates X Set and adjust associates’ rates of pay and hours of work X Direct the work of associates X Appraise associates’ productivity & efficiency to recommend promotions or other changes in status X Handle associate complaints X Discipline associates X Plan the work X Determine the techniques to be used X Apportion the work among associates X Determine materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked & sold X Control the flow and distribution of materials or merchandise and supplies X Provide for the safety and security of the employees or the property X Plan and control the budget X Monitor or implement legal compliance measures X Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates). X Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight. Physical Requirements and working conditions: Ability to speak and hear. Close and distance vision. Frequently lifts/carries up to 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical, visual and working conditions: X Identify and distinguish colors X Stand for long periods of time X Extreme cold (non-weather) X Walk extended distances X Extreme heat (non-weather) X Wet or humid conditions X Lift/carry 26-50 lbs. X Near moving or mechanical parts X Reach hands and arms in any direction X Kneel and/or stoop repeatedly X Able to work overtime and irregular hours X Near loud noises While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for F & B MARKETING/DIGITAL COORDINATOR. This is a REMOTE/WORK FROM HOME position. Job Title: F&B Marketing/Digital Coordinator Department: Sales Company: Dimension Hospitality Reports To: Director of eCommerce, VP of Food & Beverage Supervises: N/A Job Purpose: Support the digital marketing team and restaurant liaisons (GM, DOSM, Restaurant Managers) on F&B digital strategy needs for the restaurants in the company’s hotels. Job Responsibilities: 1. Create a marketing plan to assist our restaurants with brand awareness, advertising, and public relations (Various stages from new restaurants to existing restaurants). 2. Join owner/management calls as needed for direction/expectations/reporting. 3. Maintain a budget, broken down by restaurant with various channels and spend. 4. Identify various channels to promote restaurants and maintain presence. 5. Assist in the branding process when needed. 6. Maintain and utilize a brand kit for restaurants in our graphic design tool (including logos, fonts, brand colors/style guides). 7. Create a social media content marketing plan. 8. Work with restaurant social media champions to ensure routine postings/post when needed. 9. Create collateral/menu designs, track and place digital ads and update website content. 10. Conduct audits of restaurants information online (content, photography, directory listings). 11. Help plan and execute photography shoot (when needed). 12. Optimize Yelp, Open Table and Google My Business listings. 13. Any other duties as assigned. Job Skills: 1. Knowledge or experience in restaurant operations and marketing, social media platforms, including: Facebook, Instagram and YouTube. 2. Strong computer skills required. Google sheets experience preferred. 3. Familiarization with Canva (online design tool) an advantage. 4. Strong work ethic, good at taking direction and able to work with and without supervision. Important to be a team player and strong collaborator 5. Enthusiastic, organized, and able to multitask to meet deadlines. Job Qualifications: Education: Graduate in a college program within a Marketing/Communications/Digital Marketing Program (summer interns considered for Juniors). Experience: Restaurant operations experience is preferred. Hotel Management/Restaurant/Coursework preferred. Academic comparable work or related volunteer experience a plus. Licenses/Certifications N/A Physical Requirements and working conditions: Ability to speak and hear in English. Close and distance vision. Frequent walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in a normal office environment. Additional physical, visual and working conditions: X Identify and distinguish colors X Lift/carry 6-25 lbs. X Reach hands and arms in any direction X Able to work overtime and/or irregular hours While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for GUEST SERVICE REPRESENTATIVE Job Title: Guest Service Representative Department: Front Office Company: Dimension Hospitality Reports To: Front Office/Operations Manager Supervises: N/A Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: 1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. 2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. 3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. 4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. 5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. 6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. 7. Take the initiative to greet guests in a friendly and warm manner. 8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees. 9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. 10. Other duties as assigned. Job Skills: 1. Speak clearly and listen carefully. 2. Use personal judgment and specialized knowledge to give information to people. 3. Communicate well with many different kinds of people. 4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. 5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Job Qualifications: Education: HS Diploma or equivalent. Experience: Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications: N/A Physical Requirements and working conditions: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical, visual requirements and working conditions: X Stand for long periods of time X Lift/carry 6-25 lbs. X Able to work overtime and irregular hours While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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CHECK OUT THESE AMAZING BENEFITS!!! HOTEL ROOM DISCOUNTS ACROSS THE USA! Medical Benefits – 5 different plan levels available Prescription Drug Benefits Dental Benefits – 2 different plan levels available Vision Insurance Basic Life & Accidental Death & Dismemberment insurance Voluntary Life & Accidental Death & Dismemberment insurance Voluntary Short-Term Disability Health Savings Account Teladoc Accident Supplemental Benefits Critical Illness Insurance Hospital Indemnity Insurance Employee Assistance Program Travel Assist Insurance Pet Insurance
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This is the job description for HOUSEKEEPING COORDINATOR/INSPECTOR/SUPERVISOR Job Title: Housekeeping Coordinator/Inspector/Supervisor Department: Housekeeping Company: Dimension Hospitality Reports To: Executive Housekeeper, Asst Executive Housekeeper Supervises: Room/Suite Attendants Job Purpose: To supervise Room Attendants and inspect hotel guestrooms, bathrooms, corridors, and lobbies. Job Responsibilities: 1. Assign work to Room Attendants and train associates in housekeeping duties; may perform cleaning duties. 2. Post room occupancy records. 3. Adjust guests’ complaints regarding housekeeping service or equipment. 4. Write requisitions for room supplies and furniture renovation or replacements. 5. Examine carpets, drapes and furniture for stains, damage, or wear. 6. Check and count linens and supplies. Aid in budget control through supervision of employees’ use of linen, supplies and equipment. 7. Record inspection results and notifies cleaning personnel of inadequacies. 8. Communicate with other hotel departments regarding problems which need their attention. 9. Ensure key control policies. 10. Take the initiative to greet guests in a friendly and warm manner. 11. Other duties as assigned. Job Skills: 1. Familiarity with regulations of the material safety data sheets when using chemicals 2. Use hands to lift, carry, or pull objects that may be heavy. 3. Understand simple instructions. 4. Learn simple procedures and techniques. 5. Perform routine work or the same task over and over again. 6. Plan the work of others. Job Qualifications: Education: High school diploma preferred. Experience: At least 2-3 years of housekeeping experience required Licenses/Certifications: N/A Management Activities: X Interview, select and train associates X Set and adjust associates’ rates of pay and hours of work X Direct the work of associates X Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status X Handle associate complaints X Discipline associates X Plan the work X Determine the techniques to be used X Apportion the work among associates X Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold X Control the flow and distribution of materials or merchandise and supplies X Provide for the safety and security of the employees or the property X Plan and control the budget X Monitor or implement legal compliance measures X Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates). X Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring or firing. Physical Requirements: Ability to speak and hear. Close and distance vision. Excessive walking. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical, visual requirements and working conditions: X Must be able to work weekends and holidays X Identify and distinguish colors X Outdoor weather conditions X Stand for long periods of time X Walk extended distances X Lift/carry 6-25 lbs. X With fumes or airborne particles X Kneel and/or stoop repeatedly X Near toxic or caustic chemicals While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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High school diploma or equivalent
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This is the job description for HUMAN RESOURCES COORDINATOR Job Title: Human Resources Coordinator Department: Administrative and General Company: Dimension Hospitality Reports To: Director of Human Resources or Human Resources Manager Supervises: N/A Job Purpose: Performs complex and confidential human resources functions to facilitate successful operations within the hotel. Job Responsibilities: 1. Completes full scale recruitment cycle to include posting jobs, sourcing candidates, interview/screening candidates, and completes onboarding process for all new hires. 2. Analyzes organization operating practices, such as recordkeeping systems, forms control, office layout, suggestion systems, personnel and budgetary requirements, and performance standards to create new systems or revise established procedures. 3. With assistance from HR Leaders, create recruitment plan to advertise positions and find candidates at local colleges, trade schools, universities and diverse organizations within the local area of the hotel. 4. Coordinates collection and preparation of operating reports, such as time and attendance records, terminations, new hires, transfers, budget expenditures, and statistical records of performance data. 5. Prepares reports including conclusions and recommendations for solution of administrative problems. 6. May compile, store and retrieve management data. 7. May assist in preparation of budget needs and annual reports of organization. 8. Complete New Hire Orientation and benefit administration for new hires. 9. Greets associates and resolve problems when associates come to the Human Resources office. 10. Maintains office, copy machine and additional supplies needed to run the office such as, nametags, etc. 11. Other duties as assigned. Job Skills: 1. Logically make decisions based on personal experience as well as facts and figures. 2. Interpret information in mathematical, written and diagram form, such as statistical reports, profit and loss statements, financial statements and credit regulations. 3. Must be proficient in Microsoft Office products, such as: Word, Excel, Powerpoint, Outlook, Teams and Sharepoint. 4. Speak to large groups and deal with all kinds of people ranging from civic leaders to employees and from legislators to the general public. 5. Speak and write clearly and with authority. Bi-lingual (Spanish) skills are helpful. Job Qualifications: Education: HS Diploma or equivalent Experience: Minimum 6 mo office experience, preferably in human resources. Licenses/Certifications: SHRM Certification preferred Physical Requirements and working conditions: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical, visual and working requirements: X Lift/carry 6-25 lbs. X Reach hands and arms in any direction X Able to work overtime and irregular hours While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for LEAD LINE COOK Job Title: Lead Line Cook Department: Food & Beverage Company: Dimension Hospitality Reports To: Sous Chef, Executive Sous Chef, Executive Chef Supervises: Line Cook, Pantry Cook, Dishwasher Job Purpose: To use knowledge of a la carte cooking and act as line leader, giving directions to others on production line. Job Responsibilities: 1. Use knowledge of a la carte cooking, meat temperatures and presentation to create a finished product that is consistent with dinner entrees and gourmet dining. 2. Prepare all orders turned in by wait staff, ensuring that all orders are cooked quickly and according to order. 3. Ensure that food leaves kitchen in peak condition. 4. To produce all sauces and compounds and cook all food in the appropriate manner such as poaching, sauté, etc. 5. Prep food products using standard food preparation techniques. 6. Learn menus, recipes, preparation and presentation. 7. Ensure that all food is stored in proper containers and at proper storage and holding temperatures. 8. Prepare food needed by other kitchen departments, which is best prepared by this department; and prepare all food for the next shift and for the following day as required and directed by Supervisor. 9. Maintains work area, including all counter tops, utensils, equipment, and refrigeration in a clean and sanitary condition in accordance with state, county and company health regulations and work safety regulations. 10. If functioning in a lead capacity: (a) take responsibility for assigned employees in absence of Supervisor, (b) assigns work, and ensures proper performance of assigned employees. 11. Other duties as assigned. Job Skills: 1. Skillfully use hand tools or machines to prepare food 2. Read recipes of item to be prepared, picture what the finished product will look like, and accept responsibility for accuracy of the work as it is turned out. 3. Use arithmetic to figure amounts of product needed; measure ingredients with precision. Job Qualifications: Education: HS Diploma or equivalent Experience: Minimum 6 months experience as line cook and 3 months as pantry/prep cook; OR equivalent combination. Licenses/Certifications: Food Safety Certification Management Activities: X Direct the work of associates X Apportion the work among associates Physical Requirements: Ability to speak and hear. Close and distance vision. Frequently lifts/carries up to 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical, visual and working conditions: X Identify and distinguish colors X Outdoor weather conditions X Stand for long periods of time X Extreme cold (non-weather) X Walk extended distances X Extreme heat (non-weather) X Wet or humid conditions X Lift/carry 26-50 lbs. X Near moving or mechanical parts X Reach hands and arms in any direction X Kneel and/or stoop repeatedly X Able to work overtime and irregular hours X Near risk of electrical shock X Near loud noises While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for MARKETING MANAGER Job Title: Marketing Manager Department: Sales and Marketing Company: Dimension Hospitality Reports To: Director of Sales and Marketing Supervises: N/A Job Purpose: This highly visible role helps nurture collaboration and alignment between key internal and external hotel stakeholder groups by developing and executing unified marketing strategies designed to build hotel awareness, generate hotel revenue and build market share for two premier downtown Nashville hotels- the historic Union Station Hotel and the newly opened Grand Hyatt Nashville. This position plays a vital role in developing content for a variety of mediums (print, digital, social, more), managing reputation and social channels, creating/supporting marketing, PR and sales messaging while enhancing brand equity and community stature for each hotel. Job Responsibilities: 1. Develop partner relationships within the community focused on increased awareness and revenue enhancement 2. Assist with community relations strategy, to include identifying and negotiating key relationships, leveraging partner channels and assets, working with community stakeholders such as the CVC, MCC, Chamber and related 3. Manage content and promotion for all hotel websites, directly and indirectly; assist with the management of hotel brands and vendor partners to maximize efficiency and revenue productivity of sites 4. Support of all public relations strategy, including direct support of retained agencies, joint promotional activities between hotels and Nashville Yards, community events and activities, organization, and management of blogger and/or influencer partnerships, FAMS and all inbound inquiries as assigned 5. Assist in the development of ideas in support of revenue development, including packaging, analyzing calendars of events/market demand patterns, new or enhanced guest experiences, upsell and cross sell tactics, unique client, vendor or community partnerships and others as assigned 6. Develop and maintain all hotel creative assets, collateral, and promotional material, including but not limited to brochures, flyers, signage, menus, image libraries, logos and related 7. Assist with the management of online content with partner channels such as CVENT, Expedia and others 8. Assist in the creation and ongoing execution of hotel media plans, including copywriting, advertising placement, hotel listings, property visits, online and print fulfillment and advertising requests 9. Organize and develop all hotel media opportunities, including photo/video shoots, on property media like in-room TV channels or hotel wayfinding, and brand sharing ideas for in house groups or community partners 10. Work with property teams to create, administrate and analyze marketing investments and budgets 11. Ongoing monitoring of social and reputation channels in line with brand and Dimension Development scorecard; manage review response and inbound messaging as appropriate; curate online dialogue with key partners 12. Champion social media strategy and content for both hotel’s food and beverage programming 13. Other duties as assigned Job Skills: 1. Superior communication skills, including the ability to tell a story, present persuasively, listen empathetically 2. Proficiency and command of online social, reputation management and reservation platforms 3. Ability to use analytical skills for measuring business potential and value to the Hotels 4. Ability to maintain a resilient, positive attitude that projects engagement, respect, and warmth 5. Drive Hotel pride, brand and service integrity and product quality always 6. Computer skills to include Microsoft Office Suite, familiarity with brand specific property Management System(s), presentation platforms, conference call tools, and others as necessary Job Qualifications: Education: Bachelor’s Degree (associates degree considered) in Marketing, Communication, Business, or a related field. Experience: Minimum 2 years hotel marketing experience or the equivalent amount of industry experience; OR, equivalent combination of education and work experience. Licenses/Certifications N/A Management Activities: X Determine the techniques to be used X Plan and control the budget Physical Requirements and working conditions: Ability to speak and hear in English. Close and distance vision. Frequent sitting and some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical, visual and working requirements: X Stand for long periods of time X Walk extended distances X Lift/carry 6-25 lbs. X Able to work overtime and irregular hours While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for NIGHT AUDIT SUPERVISOR. Job Title: Night Auditor Supervisor Department: Front Desk Company: Dimension Hospitality Reports To: Front Office/Operations Manager Supervises: N/A Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports. Job Responsibilities: 1. Perform all audit procedures as set forth by the Hotel and company, on a daily basis. 2. Verify the status of all wake-up call requests and ensure they are properly handled. 3. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. 4. Prepare the front office for the ‘A’ shift and reset day’s business. 5. Act as a Guest Service representative and manager on duty during the night time hours. 6. Act as PBX operator during the audit shift. 7. Attend and actively participate in all front office meetings. 8. Participate in all training and cross training programs. 9. Take the initiative to greet guests in a friendly and warm manner. 10. Other duties as assigned. Job Skills: 1. Understand and use math concepts in order to design a financial or economic system. 2. Work math problems quickly and accurately. 3. Understand and use computers and related equipment. 4. Speak and write clearly to report financial information. Job Qualifications: Education: HS Diploma or equivalent Experience: None required Licenses/Certifications: None required Physical Requirements and working conditions: Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical, visual and working requirements: X Lift/carry 6-25 lbs. X Able to work overtime and/or irregular hours While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for PAYROLL MANAGER. Job Title: Payroll Manager Department: Administration Company: Dimension Hospitality Reports To: Director of Finance and Accounting Supervises: Payroll Clerk. Payroll Coordinator. Administrative Assistant Job Purpose: The Payroll Manager will oversee and supervise the organization’s payroll functions, ensuring pay is processed on time, accurately, and in compliance with government regulations. To ensure associates receive their bi-monthly pay on time. To supervise and lead members of Payroll team performing payroll functions and maintaining payroll records. Job Responsibilities: 1. Implements, maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions. 2. Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates. 3. Prepares and maintains accurate records and reports of payroll transactions. 4. Ensures compliance with federal, state, and local payroll, wage, and hour laws and best practices. 5. Facilitates audits by providing records and documentation to auditors. 6. Identifies and recommends updates to payroll processing software, systems, and procedures. 7. Bi-weekly schedule compliance, analysis of P&L postings through the month and at month end, lead labor review meetings, reconcile hours worked vs scheduled, communicate to departments status of contract labor usage, etc. 8. Other duties as assigned. Job Skills: 1. Extensive knowledge of the payroll function including preparation, balancing, internal control, and payroll taxes. 2. Excellent organizational skills and attention to detail. 3. Strong analytical and problem-solving skills. 4. Strong supervisory and leadership skills. 5. Proficient with Microsoft Office Suite or related software. 6. Proficient with payroll software. 7. Strong interpersonal skill. Strong communication. 8. Strong time management skill Job Qualifications: Education: BA/BS in Business with an emphasis in Accounting or Equivalent Experience: Three to five years of related experience required. Licenses/Certifications N/A Management Activities: X Plan the work X Determine the techniques to be used X Apportion the work among associates X Provide for the safety and security of the employees or the property X Monitor or implement legal compliance measures X Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 Part-time associates at 20 hours each, are equivalent to 2 full-time associates). Physical Requirements and working conditions: Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical, visual and working conditions: X Identify and distinguish colors X Outdoor weather conditions X Stand for long periods of time X Lift/carry 6-25 lbs. X Reach hands and arms in any direction X Able to work overtime and irregular hours While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for REVENUE OPTIMIZER. Job Title: Revenue Optimizer Department: Sales Company: Dimension Hospitality Reports To: Director of Sales and Marketing Supervises: N/A Job Purpose: The primary responsibility of this individual is to improve group and events revenues and enhance yielding management of the hotel’s function space. Job Responsibilities: 1. Maintain a daily focus on properly placing business into the meeting space and maximize revenue received from that space. Ensure optimization of space reviewing rooms to space ratios, patterns, and flow of space. Sequence available space in conjunction with existing programs and prior committed space blocks. 2. Complete function space audits to identify and resolve conflicts, track tight turns, maximize revenue and identify opportunities to reduce labor. The following should be reviewed during the audit; conflicts, holds, setup/teardown times, program due dates (past due), forecasted revenue and contracted minimums (food, beverage, rental). 3. Manage the space release process by working with the department directors to obtain updated programs, revised space/room block needs and maximizing Meeting Room Rental opportunities for addition of space. 4. Be an active member of the Daily Business Review process including proposals and contracts in assisting the qualifications of rates, room commitment, space assignments, room rental, cut-off dates and ensure identified strategies are being followed and adhered. 5. Review contracts before it goes out on all bookings based on hotel set guidelines. This should then be reviewed again as part of the definite turnover process. Bring any issues or concerns to the DOSM, DOE, or DRM for further review. 6. Review the F&B STR (based on availability) report weekly and report on recommendations for future weeks and months to improve performance as part of hotel’s strategy meetings. 7. Assist in the updating of the Pricing Grid and ensure targeted rates are in line with strategy 8. Assess and track space opportunities including revenue achieved and unrealized revenue potential. 9. Complete a function space audits to resolve conflicts, maximize revenue and reduce labor/energy. 10. Function space audit should include researching historical space usage and F&B spend. 11. The time frame for completing the audits is below: Daily function space audit for 60 days Weekly function space audit for 90 days Monthly function space audit for 2 year booking window 60 Day Review and update of Pricing Grid for Currents and Future Years 12. Support the revenue team with the completion of banquets monthly forecast and budget submissions. 13. Work closely with the revenue team to develop and communicate pricing and space availability, need dates, and open patterns. 14. Work closely with DOSM/DOE and clean up annual repeat groups’ function space according to most recent contract, program or agenda. 15. Review all bookings outside of booking guidelines to support the DBR process. Focus on appropriateness of space and make recommendations for food and beverage minimums and rental. 16. When needed, assist sales and catering managers in reviewing tentative business. 17. Review and track any lost/turn-down business due to space for discussion in Sales Meeting and/or Strategy Meeting. 18. Maintain and update the free sell calendar and utilize Envision tools. 19. Conduct a quarterly historical analysis of meeting space performance (food, beverage, rental) and rooms/space ratios to improve business decision process. 20. Review and attend the following meetings: DBR, tentative review, strategy meeting, forecast meeting as well as any sales and events meetings that are relevant. 21 Quantitative Dimensions: 1. Group and Events revenue performance as measured against budget 2. Improve banquets profitability by way of managing the forecast of meal periods and average check 3. Improve meeting space revenue utilization 4. Market share as measured on the STAR report 5. Revenue per Occupied Space and Revenue per Available Space 22. Requires understanding and analysis of financial statements 23. Ability to develop and deliver training materials 24. Ability to develop and deliver effective presentations 25. Ability to manage group and interpersonal conflict situations effectively 26. Any other duties as assigned by your leadership. Job Skills: 1. Teamwork – Fosters collaborative relationships with other managing committee members, department heads, leaders and colleagues in the hotel to effectively implement a wide range of revenue strategies. Able to educate others on the hotel team on sound revenue management strategies and principles. 2. Oral and Written Communications – Communicates effectively at all levels both verbally and in writing; responds appropriately to verbal and non-verbal cues; can succinctly get messages across that have the desired effect. Educates team members on the strategies and trends of the hotel and local lodging market as a whole. 3. Leadership: Matches leadership style to the needs of individuals and teams; delegates and provides guidance and coaching accordingly; anticipates and quickly addresses skill or behavioral gaps before they create performance issues; identifies and recognizes good performance; does not tolerate poor performance and works quickly to get employees back on track. Models and expects from others the behaviors identified in Hyatt’s core values and Code of Business Conduct and Ethics. 4. Computer Skills: Technically skilled in managing all systems related to Sales, Events and Revenue Management. These include but are not limited to Hotel Industry Revenue Management Systems, Property Management Systems, Sales and Catering Systems, Passkey and Cognos or another form of business intelligence tool. Intermediate or Expert skill level in the use of the Microsoft Office suite of applications such as Excel, Word, Access, Powerpoint and Outlook Job Qualifications: Education: High School Diploma or equivalent required. Bachelor’s Degree preferred. Experience: Preferred 1 year as Revenue Analyst or Revenue Manager, Sales Manager, Events Manager (event floor experience) in hotel and/ or revenue management organization. Minimum of 2 years’ experience preferred with Excel and related data management systems Licenses/Certifications: N/A Physical Requirements and working conditions: Ability to speak and hear in English. Close and distance vision. Must be able to sit at a desk for up to 6 hours per day walking and standing are required for the remainder of the work day. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10 key adding machines, telephones and other office equipment as needed. Continually works in normal office conditions and in close proximity to others. Additional physical, visual and working conditions: X Identify and distinguish colors X Walk extended distances X Lift/carry 6-25 lbs. X Reach hands and arms in any direction X Able to work overtime and/or irregular hours While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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THIS IS THE JOB DESCRIPTION FOR ROOMS CONTROLLER. Job Title: Rooms Controller Department: Front Office Company: Dimension Hospitality Reports To: Direct Report to Assistant Front Office Manager Supervises: N/A Job Purpose: Position provides leadership and instruction to Guest Service Agents while working with Front Office Leadership to book rooms, maintain inventory, ensure rooms are blocked in a timely fashion to meet the needs and requests of individual and group guests, along with hotel departments. Provides service recovery, answer phones, assists with guest requests and provides front desk support due to business demand. Job Responsibilities: 1. Block and pre-register suites and rooms in the PMS according to guests requests five-days out. Assign VIP’s according to sales, events, and management needs. 2. Keep front desk staff, including management, informed on any oversells, challenges, special accommodations unmet, etc. 3. Over sold-out periods perform room protects to ensure that rooms blocked for future arrivals are protected (one/two-night holes) 4. Check reservations listed on group resume and tour resumes to ensure reservation dates, billings, and room blocks are accurate in the PMS system. 5. Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings. 6. Verify Billing details for third party, group blocks, credit card authorizations, etc are accurate and complete. 7. Promptly answer telephone answer front office phones with a positive and clear voice. Handle all requests and problems and when needed delegate special requests to appropriate persons or departments. 8. Document any guest situations which require action by another department and follow up as needed. 9. Maintain out of order & out of service rooms with engineering and housekeeping 10. Other duties as assigned. Job Skills: 1. Strong technical skills in Word, Excel, Outlook along with good internet navigation skills. 2. Excellent organizational skills, flexibility. 3. Experience with hotel PMS systems and operational proficiency. 4. Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels. 5. Excellent telephone etiquette. 6. Knowledge of general office equipment (e.g., fax machine, copy machine, printers). 7. Tact and good judgment and proven experience interacting with customers and hotel management. Job Qualifications: Education: High school diploma required. Experience: Minimum 6 months experience in a hotel rooms division Licenses/Certifications: N/A Physical Requirements and working conditions: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others Additional physical, visual and working conditions: X Walk extended distances X Lift/carry 6-25 lbs. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for SOUS CHEF (Hourly). Job Title: Sous Chef Hourly Department: Kitchen Company: Dimension Hospitality Reports To: Executive Sous Chef Supervises: Lead Cook, Line Cook, Pantry-Prep Cook, Kitchen Steward Job Purpose: To supervise and coordinate activities of cooks and other workers engaged in preparing and cooking food stuffs. Job Responsibilities: 1. Observe workers engaged in preparing, portioning, and garnishing foods to insure that methods of cooking and garnishing and sizes of portions are as prescribed. 2. Give instructions to cooking personnel on fine points of cooking. 3. Cook and carve meats, and prepares dishes, such as sauces, during rush periods and for banquets and other social functions. 4. Assume responsibility for kitchen in absence of Chef. 5. Must be able to “prep” food products, using standardized food preparation techniques. 6. Must be able to visibly recognize “condition” of food, and cooking temperatures. 7. Other duties as assigned. Job Skills: 1. Skillfully use kitchen tools, machines, or equipment needed in food preparation. 2. Read recipes for the items to be prepared, and be able to visualize the finished products. 3. Measure, cut, or otherwise work on materials or objects with great precision. 4. Use arithmetic to figure amounts of product/materials needed, quantities needed and cost of products/materials. Job Qualifications: Education: ACF Certification, Culinary Arts degree, apprenticeship and/or AOS Degree. Experience: Minimum 2 years kitchen supervisory experience with three years kitchen operations experience including at least 1year in a lead cook position, and 1 year in a steward position; OR, an equivalent level of education and experience. Licenses/Certifications: Must have Food Safety Certification Management Activities: X Interview, select and train associates X Direct the work of associates X Handle associate complaints X Discipline associates X Plan the work X Determine the techniques to be used X Apportion the work among associates X Provide for the safety and security of the employees or the property X Monitor or implement legal compliance measures X Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates). X Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight. Physical requirements and working conditions: Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical, visual and working requirements: X Identify and distinguish colors X Stand for long periods of time X Extreme cold (non-weather) X Walk extended distances X Extreme heat (non-weather) X Wet or humid conditions X Lift/carry 26-50 lbs. X Near moving or mechanical parts X Reach hands and arms in any direction X With fumes or airborne particles X Kneel and/or stoop repeatedly X Able to work overtime and/or irregular hours X Near risk of electrical shock X Near loud noises While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
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This is the job description for TELEPHONE OPERATOR Job Title: Telephone Operator Department: Front Desk Company: Dimension Hospitality Reports To: Front Office Manager Supervises: N/A Job Purpose: To operate hotel’s switchboard to relay incoming, outgoing, and interoffice calls and to provide a professional, prompt, and friendly telephone and message service to the hotel guests and staff, and to project an image of reliability and professionalism through such services. Job Responsibilities: 1. Maintains a professional attitude towards customers and employees and continuously is aware that a phone conversation is the first impression most people have of the hotel. 2. Answers all incoming calls and routes them accordingly and does so in a timely, professional and polite manner. Also, handles all paging and radio communications in a similar manner. 3. Assists in filing of folios, registration cards, etc. on a daily basis. 4. Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in and stay over guests in the appropriate manner. 5. May supply information to callers and record messages. 6. May keep record of calls placed and toll charges. 7. May perform clerical duties, such as typing, proofreading, and sorting mail. 8. May operate system of bells or buzzers to call individuals in establishment to phone. 9. Other duties as assigned. Job Skills: 1. Speak clearly and listen carefully. 2. Use personal judgment and specialized knowledge to give information to people. 3. Change easily and frequently from one activity to another such as from typing to searching in a directory, to using a telephone. 4. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Job Qualifications: Education: HS Diploma or equivalent Experience: Guest/customer service experience is preferred. Licenses/Certifications: N/A Physical Requirements and working conditions: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical, visual and working requirements: X Lift/carry up to 10 lbs. X Able to work overtime and/or irregular hours While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.