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This is the job description for COCKTAIL SERVER JOB DESCRIPTION Job Title: Lounge Server Department: Restaurant Company: Dimension Development Reports To: Lounge Manager Supervises: N/A Job Description Date: May 1, 2014 Job Purpose: To serve alcoholic beverages to patrons in lounges, at banquet functions, and on occasion in restaurants. Job Responsibilities: 1. Take orders from customers. 2. Serve shots (jiggers) for consumption within the establishment. 3. Serve bottled beer or draws draught beer from kegs. 4. Serve mixed alcoholic beverages. 5. Sell unopened bottles of alcoholic and nonalcoholic beverages to be taken from premises when licensed for sale of packaged goods. 6. Receive payment for amount of sale and makes change. 7. Report to work for scheduled shift, on time and in uniform in accordance with company policy. 8. Know and comply with all company policies and procedures pertaining to this position and its duties. 9. Take the initiative to greet guests in a friendly and warm manner. 10. Other duties as assigned. Job Skills: 1. Use arithmetic to total costs and make change. 2. Talk with different kinds of people to find out what services they want and to give them information. 3. Stand or walk for varying lengths of time, sometimes for long periods. 4. Move fingers and hands easily and quickly to handle things like dishes, money and merchandise. 5. Lift and carry things like heavy trays. Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education HS Diploma or equivalent Experience None required Licenses/Certifications N/A Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job. Working Conditions: Indicate the environmental aspects of the job. Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical & visual requirements (check all that apply w/Yes) Additional working conditions (check all that apply w/Yes): Identify and distinguish colors Outdoor weather conditions Yes Stand for long periods of time Extreme cold (non-weather) Yes Walk extended distances Extreme heat (non-weather) Yes Lift/carry 6-25 lbs. Wet or humid conditions Lift/carry 26-50 lbs. Near moving or mechanical parts Lift/carry over 50 lbs. On high precarious places Reach hands and arms in any direction With fumes or airborne particles Kneel and/or stoop repeatedly Near toxic or caustic chemicals Yes Able to work overtime and/or irregular hours Near risk of electrical shock Yes Near loud noises In areas of strong vibration Other______________________________
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JOB DESCRIPTION Job Title: Kitchen Steward Department: Kitchen Company: Dimension Development Reports To: Chef Supervises: N/A Job Description Date: May 1, 2014 Job Purpose: To perform duties to maintain kitchen work areas and restaurant equipment and utensils in clean and orderly condition. Job Responsibilities: 1. Sweeps and mops floor once every hour as needed. 2. Scrapes food from dirty dishes and washes them by hand or places them in racks or on conveyor to dishwashing machine. Washes pots, pans, and trays by hand. Runs glasses through dish machine twice. 3. Washes worktables, walls, refrigerators, and meat blocks. 4. Separates and removes trash and garbage and places it in designated containers; steam-cleans or hoses-out garbage cans. 5. Sorts bottles, and breaks disposable ones in bottle-crushing machine. 6. Polishes silver, using burnishing-machine tumbler, chemical dip, buffing wheel, and hand cloth, if required. 7. Transfers supplies and equipment between storage and work areas by hand or by use of hand truck. 8. Sets up banquet tables, when required. 9. Washes and peels vegetables using knife or peeling machine, when required. 10. Puts away all clean utensils; puts away & rotates stock in designated areas. 13. Other duties as assigned. Job Skills: 1. Use hands to lift, carry, or pull objects that may be heavy. 2. Understand simple instructions. 3. Learn simple procedures and techniques. 4. Perform routine work or the same task over and over again. 5. Understands OSHA regulations. Job Qualifications: Education HS Diploma or equivalent Experience None required Licenses/Certifications N/A
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This is the job description for GENERAL MANAGER JOB DESCRIPTION Job Title: General Manager Department: Administration Company: Dimension Development Reports To: Regional Vice President Supervises: AGM – F&B, AGM – Rooms, Admin Assistant, H/R Payroll Administrator, Head Bookkeeper, Front Office Manager, Chief Engineer, Executive Housekeeper, Director of Sales. Job Description Date: May 1, 2014 Job Purpose: To manage a hotel’s operation and maintain established cost and quality standards in order to ensure superior service and maximize profits. Job Responsibilities: 1. Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget. 2. Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action. 3. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action. 4. Implement and maintain local and national sales/marketing programs. 5. Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations. 6. Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel. 7. Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests. 8. Implement/maintain two-way communication systems that cross departmental lines to reach all employees. 9. Develop new programs which result in an increased level of guest satisfaction and operational excellence. 10. Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations. 11. Reward employees who meet or exceed guest expectations. 12. Other duties as assigned. Job Skills: 1. Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). 2. Ability to exercise excellent communication, presentation, organization, time management and listening skills. 3. Ability to use analytical skills for measuring business potential and value to the hotel. 4. Ability to successfully interact with all levels of customers and hotel management. Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education Bachelors degree in Hotel Management or Business Administration/Management. Experience Minimum 5 years experience as a GM. 5 years hotel operations experience in a supervisory capacity. 2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience. Licenses/Certifications Possess a valid driver’s license and be able to drive to customer appointments.
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This is the job description for GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION Job Title: Guest Service Representative Department: Front Desk Company: Dimension Development Reports To: Front Office/Operations Manager Supervises: N/A Job Description Date: May 1, 2014 Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: 1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. 2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. 3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. 4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. 5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. 6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. 7. Take the initiative to greet guests in a friendly and warm manner. 8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. 9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. 10. Other duties as assigned. Job Skills: 1. Speak clearly and listen carefully. 2. Use personal judgment and specialized knowledge to give information to people. 3. Communicate well with many different kinds of people. 4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. 5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Job Qualifications: Education HS Diploma or equivalent. Experience Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications N/A
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JOB DESCRIPTION Job Title: Cashier-Host-Hostess Department: Restaurant Company: Dimension Development Reports To: Dining Room Manager Supervises: N/A Job Description Date: May 1, 2014 Job Purpose: To greet guests upon entrance to outlet, direct guests to appropriate seating, and record payments upon guest’s completion of meal. Job Responsibilities: 1. Schedule dining reservations and arranges parties or special services for diners. 2. Greet guests, escorts them to tables, provides menus, and adds or removes place settings as required. 3. Adjust complaints of patrons as directed by supervisor. 4. Assign work tasks and coordinate activities of dining room personnel to ensure prompt and courteous service to patrons and fairness to servers. 5. Inspect dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations. 6. Notify servers of new tables and notify line cooks of the arrival of large parties. 7. May train dining room employees. May schedule work hours and keep time records of dining room workers. 8. May assist in planning menus. May prepare beverages and expedite food orders. 9. May total receipts, at end of shift, to verify sales and clear cash register. May collect payment from customers. 11. Other duties as assigned. Job Skills: 1. Speak clearly and talk easily with all kinds of people to put them at ease. 2. Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service. 3. Perform a variety of activities, changing activities often and sometimes without notice. 4. Plan and carry out an activity. 5. Plan the work of others. Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education HS Diploma or equivalent Experience None required Licenses/Certifications N/A
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This is the job description for HOUSEKEEPING HOUSE PERSON Job Title: Housekeeping House Person/Utility Department: Housekeeping Company: Dimension Development Reports To: Executive Housekeeper Supervises: N/A Job Description Date: May 1, 2014 Job Purpose: To perform a combination of tasks which maintain hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience. Job Responsibilities: 1. Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas. 2. Abides by the regulations set forth by the material safety data sheets when using chemicals. 3. Moves/arranges furniture and dusts/polishes furniture, metalwork and equipment. 4. Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines. Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner. 5. Collects soiled linens for laundering and receives and stores linen supplies in linen closet. 6. Cleans bathrooms and replenishes with supplies. 7. Refurnishes room with supplies, towels etc. as required. Supplies cleaning cart with appropriate supplies for shift. 8. Washes walls, ceiling, and woodwork; washes windows, door panels, and sills. 9. Empties wastebaskets, and empties and cleans ashtrays. Transports trash and waste to disposal area. 10. Takes the initiative to greet guests in a friendly and warm manner. 11. Other duties as assigned. Job Skills: 1. Use hands to lift, carry, or pull objects that may be heavy. 2. Understand simple instructions. 3. Learn simple procedures and techniques. 4. Perform routine work or the same task over and over again. Job Qualifications: Education High school diploma required Experience None required Licenses/Certifications N/A
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JOB DESCRIPTION Job Title: Lead Cook Department: Kitchen Company: Dimension Development Reports To: Sous Chef, Executive Sous Chef, Executive Chef Supervises: N/A Job Description Date: May 1, 2014 Job Purpose: To use knowledge of a la carte cooking and act as line leader, giving directions to others on production line. Job Responsibilities: 1. Use knowledge of a la carte cooking, meat temperatures and presentation to create a finished product that is consistent with dinner entrees and gourmet dining. 2. Prepare all orders turned in by wait staff, ensuring that all orders are cooked quickly and according to order. 3. Ensure that food leaves kitchen in peak condition. 4. To produce all sauces and compounds and cook all food in the appropriate manner such as poaching, sauté, etc. 5. Prep food products using standard food preparation techniques. 6. Learn menus, recipes, preparation and presentation. 7. Ensure that all food is stored in proper containers and at proper storage and holding temperatures. 8. Prepare food needed by other kitchen departments, which is best prepared by this department; and prepare all food for the next shift and for the following day as required and directed by Supervisor. 9. Maintains work area, including all counter tops, utensils, equipment, and refrigeration in a clean and sanitary condition in accordance with state, county and company health regulations and work safety regulations. 10. If functioning in a lead capacity: (a) take responsibility for assigned employees in absence of Supervisor, (b) assigns work, and ensures proper performance of assigned employees. 11. Other duties as assigned. Job Skills: 1. Skillfully use hand tools or machines to prepare food 2. Read recipes of item to be prepared, picture what the finished product will look like, and accept responsibility for accuracy of the work as it is turned out. 3. Use arithmetic to figure amounts of product needed; measure ingredients with precision. Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education: HS Diploma or equivalent Experience: Minimum 6 months experience as line cook and 3 months as pantry/prep cook; OR equivalent combination. Licenses/Certifications: N/A
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This is the job description for LOBBY ATTENDANT JOB DESCRIPTION Job Title: Floor Care Lobby Utility Department: Housekeeping Company: Dimension Development Reports To: Executive Housekeeper Supervises: N/A Job Description Date: May 1, 2014 Job Purpose: Under the direct supervision of the hotel’s Executive Housekeeper, take ownership in assuring that the existing flooring materials of the hotel are properly protected from soil, cleaned regularly and maintained to a high level of appearance. Job Responsibilities: 1. Under supervision, establish, evaluate and perform work on a cleaning and preventive maintenance program for all flooring surfaces of the hotel. 2. Under supervision, keep abreast of all new cleaning procedures, cleaning products and technology that can be used in maintaining and enhancing the floor finishes of the hotel. 3. Under supervision, work to build a “team” approach among the various hotel departments to assist in the overall philosophy of keeping the hotel floors clean and fresh in appearance. 4. On your own, take initiative to be a hotel ambassador by always greeting hotel guests in a friendly and warm manner. 5. On your own, stock cleaning cart with appropriate supplies for shift. 6. On your own sweep, vacuum, wet mop, scrub, buff and properly maintain hotel floors using hand tools, brooms, brushes, mops vacuums and other powered equipment. 7. On your own, abide by the regulations set forth by material safety data sheets of various cleaning products. 8. On your own, observe and report the need for repairs to equipment, furniture and building components. 9. With very little supervision, keep floor maintenance equipment in good repair. Keep floor cleaning utility closet rooms in a clean and well organized fashion. 10. Other duties as assigned. Job Skills: 1. Maintain focus on cleaning projects while coping with various other interruptions. 2. Ability to understand instructions, and learn procedures and techniques. 3. Ability to perform routine work or the same task over and over again. Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education HS Diploma or equivalent Experience None Licenses/Certifications N/A
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This is the job description for MAINTENANCE TECHNICIAN JOB DESCRIPTION Job Title: Maintenance Technician Department: Maintenance Company: Dimension Development Reports To: Chief Engineer Supervises: N/A Job Description Date: May 1, 2014 Job Purpose: To repair and maintain physical structure of hotel using hand tools and power tools. Job Responsibilities: 1. Maintain hotel, pool, and surrounding area, performing minor and routine painting, plumbing, electrical wiring, HVAC functions, and other related maintenance activities, using hand tools. 2. Notify management concerning need for major repairs or additions to lighting, heating, and ventilating equipment. 3. Respond to guest requests for service according to company policy. Keep records of rooms completed. 4. Program phone equipment according to hotel needs. 5. Observe equipment and utility meter readings on a daily basis. 6. Stay accessible to Front Desk and Chief Engineer. 7. Maintain files of Material Safety Data Sheets. 8. Ensure par stocking of regularly used parts and supplies. 9. Learn emergency procedures. 10. Other duties as assigned. Job Skills: 1. Understand and use specifications. 2. Work to precise measurements. 3. Use arithmetic to measure, compute amount of materials to use, and to inspect product to be sure it conforms to requirements. 4. Lift and move materials and products. 5. Climb and balance self. 6. Work outdoors in all kinds of weather.
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JOB DESCRIPTION Job Title: Outlet Server Department: Restaurant Company: Dimension Development Reports To: AGM or F&B Manager Supervises: N/A Job Description Date: May 1, 2014 Job Purpose: To serve meals to patrons according to established rules of etiquette. Job Responsibilities: 1. Serves ice water and/or coffee upon greeting the table. 2. Presents menu to diner, suggesting dinner courses, appropriate wines, and answering questions regarding food preparation. 3. Writes order on check or memorizes it. 4. Relays order to kitchen or bar and serves courses from kitchen and service bars. 5. Garnishes and decorates dishes preparatory to serving. 6. Serves patrons from dish at table on occasion. 7. Observes diners to fulfill any additional request and to perceive when meal has been completed. 8. Totals bill and accepts payment or refers patron to cashier. 9. Replenishes supplies and prepares for the next meal. 10. Takes the initiative to greet guests in a friendly and warm manner. 11. Other duties as assigned. Job Skills: 1. Use arithmetic to total costs and make change. 2. Talk with different kinds of people to find out what services they want and to give them information. 3. Stand or walk for varying lengths of time, sometimes for long periods. 4. Move fingers and hands easily and quickly to handle things like dishes, money and merchandise. 5. Lift and carry things like heavy trays. Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education: HS Diploma or equivalent Experience: None required Licenses/Certifications: N/A
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This is the job description for RM. & STE. ATTENDANT JOB DESCRIPTION Job Title: Room Attendant Department: Housekeeping Company: Dimension Development Reports To: Executive Housekeeper Supervises: N/A Job Description Date: October 2, 2020 Job Purpose: To maintain cleanliness of all spaces within the hotel. Job Responsibilities: 1. Make beds in guest rooms. 2. Replenish supplies such as drinking glasses, writing supplies and bathroom supplies in guest rooms. 3. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas. 4. Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner. 5. Dust furniture and equipment. 6. Polish metalwork, such as fixtures and fittings. 7. Wash walls, ceilings, woodwork, windows, door panels, and sills. 8. Empty wastebaskets, and empties and cleans ashtrays 9. Transport trash and waste to disposal area. 10. Replace light bulbs. 11. Collects soiled linens for laundering and receives and stores linen supplies in linen closet. 12. Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent. 13. Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles. 14. Sort dried articles according to identification number or type. 15. Fold and place item in appropriate storage bin. 16. Other duties as assigned Job Skills: 1. Ability to carry out specific oral or written instructions, frequently following a simple routine. 2. Ability to perform repetitive actions consistently.
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This is the job description for TELEPHONE OPERATOR JOB DESCRIPTION Job Title: PBX Telephone Operator Department: Front Desk Company: Dimension Development Reports To: Front Office Manager Supervises: N/A Job Description Date: May 1, 2014 Job Purpose: To operate hotel’s switchboard to relay incoming, outgoing, and interoffice calls and to provide a professional, prompt, and friendly telephone and message service to the hotel guests and staff, and to project an image of reliability and professionalism through such services. Job Responsibilities: 1. Maintains a professional attitude towards customers and employees and continuously is aware that a phone conversation is the first impression most people have of the hotel. 2. Answers all incoming calls and routes them accordingly and does so in a timely, professional and polite manner. Also, handles all paging and radio communications in a similar manner. 3. Assists in filing of folios, registration cards, etc. on a daily basis. 4. Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in and stay over guests in the appropriate manner. 5. May supply information to callers and record messages. 6. May keep record of calls placed and toll charges. 7. May perform clerical duties, such as typing, proofreading, and sorting mail. 8. May operate system of bells or buzzers to call individuals in establishment to phone. 9. Other duties as assigned. Job Skills: 1. Speak clearly and listen carefully. 2. Use personal judgment and specialized knowledge to give information to people. 3. Change easily and frequently from one activity to another such as from typing to searching in a directory, to using a telephone. 4. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education HS Diploma or equivalent Experience None required Licenses/Certifications N/A Management Activities: Check all that apply Interview, select and train associates Set and adjust associates’ rates of pay and hours of work Direct the work of associates Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status Handle associate complaints Discipline associates Plan the work Determine the techniques to be used Apportion the work among associates Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold Control the flow and distribution of materials or merchandise and supplies Provide for the safety and security of the employees or the property Plan and control the budget Monitor or implement legal compliance measures Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates). Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight. Discretion & Independent Judgment: Answer all questions and provide multiple specific examples. Question Answer (If yes, give multiple examples) Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices? No Does this position have authority to commit the employer in matters that have significant financial impact? No Does this position have authority to waive or deviate from established policies and procedures without prior approval? No Does this position have authority to negotiate and bind the company on significant matters? No Is this position involved in planning long or short-term business objectives? No Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances? No Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed? No Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job. Working Conditions: Indicate the environmental aspects of the job. Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical and visual requirements (check all that apply) Additional working conditions (check all that apply) Identify and distinguish colors Outdoor weather conditions X Stand for long periods of time Extreme cold (non-weather) Walk extended distances Extreme heat (non-weather) Lift/carry 6-25 lbs. Wet or humid conditions Lift/carry 26-50 lbs. Near moving or mechanical parts Lift/carry over 50 lbs. On high precarious places Reach hands and arms in any direction With fumes or airborne particles Kneel and/or stoop repeatedly Near toxic or caustic chemicals X Able to work overtime and/or irregular hours Near risk of electrical shock Near loud noises In areas of strong vibration Other______________________________ For HR Department Use Only Final Job Title: PBX Telephone Operator Approved FLSA Status: Non-exempt Approved Job Grade: Date Job Evaluated: May 1, 2014 I have been given the opportunity to review this position description and have discussed the requirements of the position with the hiring supervisor. I understand this position description represents the minimum performance requirements of the job. Associate: ____________________________ Date: _______________ Supervisor: ____________________________ Date: _______________