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Benson - Benson, NC

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Summary: Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back. Responsibilities Include Team Environment  Work well and interacts with others respectfully  Respond positively to coaching and feedback  Communicate with team members  Able to learn and execute multiple tasks Operational Excellence  Provide guest service  Resolve guest issues  Follow Brand standards, recipes and systems  Follow safety, food safety and sanitation guidelines; comply with all applicable laws  Maintain clean and neat work environment Profitability  Execute restaurant standards and marketing initiatives  Handle POS transactions and payments with accuracy  Prepare and deliver all products according to Brand standards


Skills/Qualifications  Fluent in English  Basic computer skills  Capable of counting money and making change  Able to operate restaurant equipment (minimum age requirements may apply) Competencies Guest Focus  Understands and exceeds guest expectations, needs and requirements  Develops and maintains guest relationships  Displays a sense of urgency with guests  Seeks ways to improve guest satisfaction; asks questions, commits to follow-through  Resolves guest concerns by following Brand recommended guest recovery process Passion for Results  Sets and maintains high standards for self and others, acts as a role model  Consistently meets or exceeds goals  Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making  Identifies and resolves issues and problems  Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence  Develops and maintains relationships with team  Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

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