Peek Kids is a division of Charlotte Russe, Inc. Peek Kids is a children’s premium clothing brand with a lot of personality. We pride ourselves in creating garments that are equally cool and comfortable, with as much thought behind them as adult brands. We believe in creating an exciting retail environment where adults and children alike feel welcome and are encouraged to delight in books, toys, treasures, and treats within.
This is the perfect time to join our Peek Kids family. From our headquarters to our store teams, we hire talented, tuned-in, hard-working individuals who are committed to driving business while providing an exciting, genuine customer experience. If you are a talented, personable, dedicated individual, excited about building a business while delivering a unique and exciting customer experience, please read on.
As Supervisor, you will support the management team by driving sales and company initiatives driven by management. The Supervisor ensures key floor coverage to maximize sales and ensure a superior selling experience. Your upbeat attitude and outgoing personality will enable you to not only model selling behaviors to the team but also motivate the team to execute our Peek brand experience expectations. You will drive top line sales through consistent execution of marketing, promotion and visual best practices. The Supervisor works closely with the store management team to understand daily/weekly/monthly store priorities and assists in assigning projects and tasks to Sales Associates as well as ensuring compliance with Company policies and procedures.
Essential Duties and Responsibilities
-Supports a great customer experience by modeling the Company customer service experience
-Builds and maintains relationships with customers by creating client profiles and follow up as necessary
-Be a brand ambassador and builds brand awareness in the community.
- Maintains a respectful, professional store environment
-Drives sales and company initiatives with a focus on Key Performance Indicators
-Ensures that Sales Associates take meals & breaks in compliance within Company Policy, and follows all Loss Prevention policies and procedures
-Acts as a mentor to coach employees and offers feedback
-Takes ownership of continual self-training and professional development
-Communicates store priorities as determined by store management and delegates tasks to Sales Associates accordingly
-Opens and closes the store per company guidelines
-Audits and approves register transactions in accordance with established policies and procedures
-Demonstrates knowledge of merchandise, current marketing campaigns, and in-store promotions and consistently executes marketing, promotional and visual best practices
-Maintains neat and organized stock, including straightening, hanging, sizing, and merchandising
-Is knowledgeable and follows all store safety and emergency procedures
-Acts as Store Keyholder
Required Skills and Abilities:
- Ability to provide exceptional customer service
- Ability to coach and motivate others
- Ability to manage multiple tasks and competing priorities
- Demonstrated sense of urgency
- Ability to complete tasks in a timely manner with a high degree of accuracy and attention to detail
- Ability to communicate expectations and standards to staff clearly and effectively
- Ability to provide constructive feedback in a respectful manner to Sales Associates
- Ability to conduct self in a professional and respectful manner with customers and employees
Education and Experience:
- High school diploma or equivalent preferred
- 1 year retail supervisory experience preferred
While performing the duties of this job, the Supervisor is regularly required to stand; walk; use hands for firm and strong grasping; reach with hands and arms; talk and hear. The Supervisor is occasionally required to sit; climb or balance; and bend, stoop, kneel, crouch, or crawl.
Supervisor must frequently lift and/or move up to 40 pounds and occasionally lift and/or move more than 25 pounds. These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the Supervisor position. Reasonable accommodations will be made as required by law to enable individuals with disabilities to perform the essential functions.
The Supervisor position is a part-time position working approximately 25 hours per week
The Supervisor must maintain availability that meets the needs of the business, is available to work peak days and shifts, and allows for flexibility in scheduling.
Job descriptions are used for informational purposes only, are not to be considered all inclusive of responsibilities within a position, and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.