This challenging position has overall responsibility for managing the operations of the hotel to maximize profitability, ensure superior service and product quality, and drive brand and value initiatives, hotel performance, and the development of people.
Below is a list of the types of responsibilities that you will have. But to sum it up, we need a great hands on manager who knows how to deliver exceptional customer service and quality room stays while creating a team that loves coming to work each day. Happy guests and happy employees equal happy owners! We will support you and give you the resources you need to build and lead a great team. Each of our hotels is award winning for quality and customer service excellence. If you are motivated by being the best, please apply today!
•Ensure that our guests have a super clean room, with extraordinary customer service.
•Ensure that all safety and security processes are executed to keep our employees, guests and building safe.
•Administer and control the hotel revenue and expense budgets.
•Analyze Profit & Loss and General Ledger statements. Submit P&L Variance Reports in a timely manner.
•Participate in a daily and direct hands on way leading the operations of the housekeeping and front desk teams.
•Facilitate lead management processes within the hotel and provide sales support to team.
•Oversee tracking of leads and results, follow up that sales leads are actively managed and followed up on.
•Maintain relationships with target accounts. Sustain pieces of business that are core business. Retain and service that business.
•Take ownership of sales when the DOS isn't available and assist DOS in joint calls on accounts.
•Review and approve the hotel payroll. Review and approve transmittals and other front office paperwork and reports.
•Coach and train all members of the hotel team on their role in the sales process.
•Review room inventory management to ensure maximization of room revenue.
•Ensure proper selection, training, counseling and motivation of all team members. Hire, train, counsel and motivate management team members.
•Ensure proper administration of benefits programs to all hotel team members.
• Review all hourly personnel performance appraisals. Conduct all management performance appraisals.
•Authorize direct bill accounts and monitor the administration of Accounts Receivable.
•Ensure team member attitude of attentiveness and anticipation of guest needs.
•Ensure proper delivery of guest special requests.
•Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
•Monitor results of guest comment cards. Take appropriate corrective actions on a timely basis.
•Respond and follow up on all written guest complaints. Ensure guest satisfaction with resolution of the complaint or problem.
•Inspect rooms according to quality standards for cleanliness and proper preventative maintenance.
•Develop and maintain hotel programs to assure that the quality program criteria are met.
•Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the hotel.
•Ensure a viable key control program is in place in all hotel departments, with documentation.
•Ensure team members follow appropriate cash control procedures.
•Ensure the security needs of the property and guests are met.
•Conduct regular team and sales meetings.
•Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.
• Capacity to do whatever it takes to make this hotel successful!!!
• Proven job stability in previous employment
• Desire to meet/exceed high standards
• Exceptional Attitude
• Attention to Detail
• Computer proficiency
• Exceptional organizational skills
• Willingness and ability to work hard
• Minimum of 2-3 years consistent employment experience
• High degree of self motivation and Initiative
EXCL Hospitality takes pride in providing an exceptional work environment and corporate focus on its employees with generous Paid Time Off, Medical Benefits, Monthly Performance Bonus, and Travel Discounts at over 3000 Hotels worldwide. EXCL Hospitality is deeply committed to giving its teams the resources it needs to be successful.
EXCL Hospitality is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.EOE m/f/d/v