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Description
Scope: The Head Professional will oversee and manage the golf operation and work cooperatively with other departments. The position will promote an exceptional "golf experience," and provide excellent services and programs to all patrons. Primary Responsibilities: - Recruitment, hiring, training, and supervision of all staff including assistant and teaching professionals, outside assistants, mechanics, starters and rangers. - Implementation of policies and procedures and regular scheduling of staff meetings. - Oversee all golf services and operations. - Oversee the rental and maintenance of golf cars. - Oversee the reservation system, starting, and monitoring of play. - Track and verify all players and guests, golf cars, club care, lockers, handicap fees, and other charges necessary, and facilitate proper controls. - Oversee the administration of the handicap program. - Enforce all rules and regulations governing golf course usage. - Develop and manage an innovative tournament program that services all customer segments. - Develop and oversee the golf instruction and golfer development programs for all customer segments. - Oversee the operations of a well-managed practice facility. - Maintain close working relationship with the Superintendent and other department heads. - Assist in the marketing and promotion of new memberships / play. - Assist in the preparation of budgets, including forecasting and review of all golf revenues and expenses on a daily, weekly, monthly, and annual basis. - Maintain and oversee a profitable merchandise concession that is consistent with patron demographics and needs. - Establish sales goals and forecasts for all golf programs and services, monitor and analyze reports. - Oversee all golf-related purchasing. - Implement cash and systems controls to ensure the safekeeping of assets, inventory and resources. - Oversee and approve all weekly golf staff time sheets /payroll, purchase orders, and invoices. - Supervise physical inventories and the display of merchandise. Assist in the development of necessary systems to safeguard inventories. - Assist in the publication of newsletters, informational and promotional materials. - Compile information from market competition for comparison studies to properly position the facility in the marketplace. Note: Other duties as assigned by supervisor or management.
Requirements
Creative Ability: Create instructional programs to enhance service and maintain interest and enthusiasm among all customer segments. Assist in marketing and promotion for instruction programming Create a player development program to foster a competitive environment, and provide career guidance for aspiring youth . Relationships: Maintain extensive contact with supervisors and instructors to ensure teamwork and consistency in teaching programs. Possess a personality trait that will make people feel welcome, reflecting favorably on the facility Education: Maintain professional expertise through related courses in golf training, player development, management, and accounting. Skills: Strong oral and written communication skills Strong attention to detail Supervisory skills Planning and organizational ability Customer skills Computer skills Working Conditions: Might be required to work some late evenings.
Additional Information
Physical / Cognitive Activities: This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. A majority of time will be reviewing financial documents, therefore a significant portion of time is spent thinking, writing, speaking and listening. Mathematical skills, including basic math, problem solving, reasoning, budgeting, profit/loss concepts, variances and percentages are used daily. A significant amount of time is spent communicating and interacting with various people inside and outside the company. This person will be listening and speaking to staff, making quick decisions and using problem-solving skills. Reading and writing abilities are often used when communicating with the golf course department managers when planning budgets and developing forecasts.
Description
Responsible for driving electric cart on golf course and serving/selling beverages and snacks from the cart. Essential Functions: 1. Responsible for ensuring that alcoholic beverages are not dispensed to people under the age of 21. 2. Takes payment for beverages and snacks utilizing prescribed cash procedures. 3. Recognizes and resolves guest complaints and concerns. 4. Maintains beverage and snack quality and service standards for location. 5. Performs cart set up and break down procedures; contributes to overall cleanliness and organization of cart, golf course and facilities. 6. Ensures a pleasant visit for each guest; maintains effective guest relations. 7. Performs special projects delegated by management. 8. Stays updated on latest developments pertinent to the department as well as the location.
Requirements
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Excellent people and communication skills. Proven experience serving beverages and snacks and demonstrated outstanding customer service. Must possess willingness to learn and perform new beverage and snack programs and services. Excellent communication and organizational skills, attention to detail, drive and motivation. Flexibility with schedule with evenings and weekend work required. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to drive an electric cart, sit, and use hands and fingers to handle, or feel. The associate frequently is required to reach with hands and arms and talk or hear. The associate is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Additional Information
WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Description
Assists with the preparation and production of food items for all food & beverage areas at the location. Essential Functions: 1. Sets up and stocks cooking stations with supplies and equipment. 2. Prepares food for service (i.e. chopping vegetables, cutting meat, preparing sauces). 3. Cooks menu items in cooperation with food & beverage staff. 4. Recognizes and resolves guest complaints and concerns. 5. Maintains food quality and service standards for location. 6. Complies with local nutritional and sanitation standards. 7. Performs opening and closing procedures; contributes to overall cleanliness and organization of facility. 8. Ensures a pleasant visit for each guest; maintains effective guest relations. 9. Performs special projects delegated by management. 10. Stays updated on latest developments pertinent to the department as well as the location.
Requirements
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE 1 to 2 years cooking experience; excellent people and communication skills. Proven experience cooking and demonstrated outstanding customer service. Must possess willingness to learn and perform new food & beverage programs and services. Excellent communication and organizational skills, attention to detail, drive and motivation. Flexibility with schedule with evenings and weekend work required. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand, and use hands and fingers to handle, or feel. The associate frequently is required to reach with hands and arms and talk or hear. The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Additional Information
WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud
Description
Ensures all dishes, glassware, utensils, pots and pans are cleaned and sanitized. Essential Functions: 1. Operates dish machine to wash dishes, glassware, utensils, pots and pans. 2. Maintains appropriate temperatures and soap levels 3. Hand washes dishes, glassware, utensils, pots and pans when necessary. 4. Assists with maintaining preparation and service areas in a sanitary condition. 5. Empties trash and moves to dump site. 6. Complies with local sanitation standards. 7. Performs opening and closing procedures; contributes to overall cleanliness and organization of facility. 8. Ensures a pleasant visit for each guest; maintains effective guest relations. 9. Performs special projects delegated by management. 10. Stays updated on latest developments pertinent to the department as well as the location.
Requirements
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Excellent people and communication skills. Demonstrated outstanding customer service. Must possess willingness to learn and perform new food & beverage programs and services. Excellent communication and organizational skills, attention to detail, drive and motivation. Flexibility with schedule with evenings and weekend work required. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand, and use hands and fingers to handle, or feel. The associate frequently is required to reach with hands and arms and talk or hear. The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Additional Information
WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.
Description
Patrol golf course, keeping the pace of play up and responding to golfers' questions or concerns. Essential Functions: 1. Coordinate golf course activities with golf shop and outside service. 2. Maintain an inventory of scorecards, pencils, tees, divot repair tools, and ball markers. 3. Ensure the practice tee and green are clean and orderly by actively picking up baskets and/or golf balls from respective areas. 4. Monitor pace of play and enforce Club policies, rules, course etiquette, and daily course rules. 5. Ensure “Marshal Cart” is equipped with ice towels (when necessary) and fully stocked with operational First Aid Equipment including AED machine 6. Maintains cleanliness and neatness of fitness equipment and facility. 7. Ensures a pleasant visit for each guest; maintains effective guest relations. 8. Performs special projects delegated by management. 9. Stays updated on latest developments pertinent to the department as well as the location.
Requirements
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Demonstrated outstanding customer service. Must possess willingness to learn and perform new golf programs, excellent communication and organizational skills, attention to detail, drive and motivation. Flexibility with schedule with evenings and weekend work required. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand, move, jump, stand and use hands and fingers to handle, or feel. The associate frequently is required to reach with hands and arms and talk or hear. The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Additional Information
WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.
Description
Responsible for the operation of the bag room, range and cart services of the club. Primary Responsibilities: 1. Assists members with golf bags, loading and unloading onto carts, club-cleaning service, and maintains bag storage system. 2. Provides carts for member and guest play by bringing them to cart staging area, and returning them to cart storage free of debris, towels, scorecards, etc. 3. Operates equipment to retrieve range balls from driving range, and washes range balls as appropriate. 4. Arranges baskets and range balls in accordance with approved club standards. 5. Maintains cleanliness and neatness of fitness equipment and facility. 6. Ensures a pleasant visit for each guest; maintains effective guest relations. 7. Performs special projects delegated by management. 8. Stays updated on latest developments pertinent to the department as well as the location. Note: Other duties as assigned by supervisor or management.
Requirements
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Demonstrated outstanding customer service. Must possess willingness to learn and perform new golf programs, excellent communication and organizational skills, attention to detail, drive and motivation. Flexibility with schedule with evenings and weekend work required. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand, move, jump, stand and use hands and fingers to handle, or feel. The associate frequently is required to reach with hands and arms and talk or hear. The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Additional Information
WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.
Description
This position exists to provide outstanding customer service. The Sales Associate responsibilities include: • Generating sales through educating customers on product knowledge, asking questions to determine needs and suggesting merchandise to fit those needs • Exhibiting consistent over the top customer service to exceed customers’ expectations by helping create a fun, friendly, relaxed resort shopping experience • Generating additional sales by calling customers and club members to discuss events, promotions and new merchandise • Learning and applying knowledge related to care, features and benefits of all product lines to build customer loyalty and sales • Participating in physical inventory counts, handle markdowns, transfers and adjustment paperwork as directed to reduce shrink • Following all cash handling procedures and completing all daily checklists to maintain a clean, organized and safe environment
Requirements
Qualifications • Six months of retail or related customer service experience preferred • Effective communication and listening skills to meet and exceed the customer expectations • Ability and desire to provide outstanding customer service • Ability to operate a POS system
Additional Information
WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.
Description
Partner with the Superintendent to direct and coordinate golf course maintenance activities such as maintaining quality course condition quality; selecting, developing and retaining employees; exceeding guest expectations. Primary Responsibilities include the following. Other duties may be assigned. • Recruit, interview, select and hire golf course maintenance staff. • Effectively lead and schedule staff to ensure a quality product. Continually follow up to ensure tasks are being completed timely and to the appropriate standards and that equipment is set up and operating properly. • Ensure daily course set up meets company and USGA playing standards. • Proactively identify and correct agronomic problems that may arise. • Ensure staff receives proper safety and job skills training through group training, on the job training, communication, meetings, etc. • Evaluate, create and implement fertilizer and pesticide programs. Ensure equipment is operating properly and calibrated correctly prior to each application. • Evaluate and assess equipment management, operation and set up. • Ensure financial targets are being met and appropriate accounting procedures are being followed consistently. • Maintain constant communication between departments. • Participate in the creation and execution of short term and long term operational and financial plans to improve quality and financial results.
Requirements
Qualifications: • Two-year Turf grass Maintenance degree and supervisory experience required. • Three years golf course maintenance experience with progressive responsibility required. • Ability to acquire and maintain a pesticide license within the first three months of start. • Working knowledge of turf grass maintenance equipment and irrigation systems. • Strong verbal and written communication skills • Strong attention to detail, planning and organizational skills • Experience supervising others and leading a team Working Conditions: Will often be required to work weekends and holidays.
Additional Information
Physical / Cognitive Activities: This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. The major responsibilities of this position are to organize maintenance department activities and lead the golf course maintenance staff. Strong leadership and problem-solving skills will be used. This person will need to have strong speaking, reading and writing skills, for effective communication throughout the golf course. This person will occasionally assist in carrying heavy items requiring lifting of up to 70 pounds. He or she will also spend some time moving about the golf course supervising the staff.
Description
Responsible for taking food & beverage orders and serving them to guests. Essential Functions: 1. Greets guests and presents menus. 2. Assists guests with food & beverage selections; makes recommendations. 3. Informs guests of current specials. 4. Promotes food & beverage products and services. 5. Serves food & beverage items to guests. 6. Responsible for ensuring that alcoholic beverages are not dispensed to people under the age of 21. 7. Takes payment for food & beverages utilizing prescribed cash procedures. 8. Recognizes and resolves guest complaints and concerns. 9. Maintains food & beverage quality and service standards for location. 10. Performs opening and closing procedures; contributes to overall cleanliness and organization of facility. 11. Ensures a pleasant visit for each guest; maintains effective guest relations. 12. Performs special projects delegated by management. 13. Stays updated on latest developments pertinent to the department as well as the location.
Requirements
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE 1 to 2 years serving experience; excellent people and communication skills. Proven experience serving food and beverages and demonstrated outstanding customer service. Must possess willingness to learn and perform new food and beverage programs and services. Excellent communication and organizational skills, attention to detail, drive and motivation. Flexibility with schedule with evenings and weekend work required. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand, and use hands and fingers to handle, or feel. The associate frequently is required to reach with hands and arms and talk or hear. The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Additional Information
WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.
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