Description
Attraction Guide
Attraction Guide helps to Create a Fun and Memorable experience, while monitoring and operating attractions ensuring a safe and memorable visit for all guests.
Responsibilities:
Greet all guests as they approach attraction with a friendly smile and fun acknowledgment.
Assist guest awareness or questions on how to use attraction or game, clarify and enforce all attraction rules.
Explain the attraction operation and rules in a fun, safe and encouraging way.
Responsible for general cleanliness of all attraction, dining areas and restrooms.
Operate and monitor attraction with safety and cleanliness as top of mind at all times.
Refer to individual attraction guidelines for operation detail.
Assist guests with any special requests or special needs. Safety first.
Communicate with supervisor any necessary repair and maintenance issues, ride inventory and supplies.
When safety is in doubt – communicate with manager on duty.
Follow all procedures regarding safety, injury, emergency situations that may occur while working your position.
Be knowledgeable about all other attractions and facilities to respond with accuracy to guest requests.
Report any misconduct of patron and or employees to management immediately. This includes stealing, damaging of equipment/property, drug/alcohol use, etc.
Execute your role's guest service performance standards on a daily basis
Notice opportunities and take action to facilitate social interactions with families.
Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
Create and perform your signature move and interact with guests on an ongoing basis.
Perform other related duties assigned.
Position Reports To: Reports to immediate attractions supervisor and general management team.
Requirements
Skills: Great personality, willingness to serve customer, positive communication, outgoing, professionalism, creativity multitasking .
Additional Information
Description
Guest Service Experience
Checks in guests and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, informing safety rules, upcoming activities and directing guests for a smooth and hassle free entry.
Responsibilities:
“Welcome” all incoming Guests in a friendly manner. (BIG SMILES)
First impression of guest – greets then does needs assessment to properly inform and recommend the best promotional offerings.
Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner.
Operate computerized cash register to make change for guests and process currency transactions with efficiently and accurately.
Recommends accurate information on all special programs, activities and upcoming events and min of three per guest. Remain aware of all activities, events and safety rules.
Monitors lawful entrance of guests.
Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use.
Provide assistance in party check out procedure as needed.
Assist guests with special requests.
Execute your role's guest service performance standards on a daily basis
Notice opportunities and take action to facilitate social interactions with families.
Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
Communicates with GS supervisor to maintain front desk inventory and supplies.
Perform other related duties as assigned.
Responsible for general upkeep of entrance, exit and eating areas.
Position Reports to: GS Supervisor and Team management.
Requirements
Skills: Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress management
Experience: Prior cash register experience helpful.
Additional Information
Description
Human Resources
Reports to: Office Manager and Director of Operations
Responsible for: Onboarding, Training, Recruitment and Retention
Our Mission: We will provide the highest quality of fun, food, attractions and service to all our guests and that is determined by having quality people in place like yourself and fellow team members. We believe that the small details will have a BIG impact!
Responsibilities:
Maintains human resource department by recruiting, selecting, orienting, and training staff.
Reviewing all applications and resumes, communicating with applicant of job openings or filled position.
Corresponding with applicants for available positions and following the hiring qualification guidelines in a timely manner.
Plan and conduct auditions to foster positive attitude toward Adventure Park goals.
Making sure all team members have completed all necessary onboarding procedures such as: required IRS forms, Fastpay deductions, signing Employee Handbook and Performance Agreements in Jolt.
Maintains historical human resource records by designing a filing and retrieval system; keeping necessary records on current and past employees.
Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
Maintains the work structure updating job requirements and job descriptions for all positions.
Communicating with management, website director and social media director about job openings.
Creating and implementing tasks and checklists in Google for employees and/or management.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; attending job fairs, expos, and participating in professional societies.
Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; maintaining records for required amount of time.
Keep track of team member sick time, vacation, and any attendance issues that may arise during their employment with company.
Ensures planning, monitoring, and appraisal of team members work results by training managers to coach and discipline team members, hearing and resolving conflict.
Completes human resource operational requirements by scheduling and assigning employees; following up on work results and evaluations.
Keeping track of Team award programs such as Perfect Attendance
Communicating with Office Manager in regards to team member benefit programs, anniversaries and birthdays.
Work with team members regarding processing of benefit claims.
Obtain and evaluate benefit proposals and make recommendations to management.
Complete transfer of knowledge for any team members terminating employment.
Conduct exit interviews to identify reasons for team member termination.
Making sure all steps of offboarding are completed before team members last day of employment and all items belonging to Adventure Park are returned, including but not limited to uniform, keys, etc..
Requirements
Physical Demands
Must be comfortable working indoors and outdoors. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle, reach with hands and arms climb or balance stoop, kneel, crouch, and talk or listen. The employee must regularly lift and/or move up to 30 pounds.
Qualifications:
Be 21 years of age or older. Able to understand and speak using the predominant language(s) of guests. At least 2 years of human resource management experience including payroll and benefits administration, employee recruiting, interviewing and hiring. Knowledge of federal, state, and local laws and regulations pertaining to personnel
Additional Information
Description
Kitchen lead works under the Cafe Assistant Manager. Expedition Cafe looks to Kitchen Lead to provide Quality food that is consistent and delicious. The Lead ensures that the kitchen runs smoothly by monitoring inventory, preparing food, following prep, sanitation and cleaning checklists.
They know the recipes, prepare food according to the recipes and communicate with management food inventory and equipment maintenance needs. Kitchen Lead trains and communicates with other kitchen staff regarding new recipe items, food and safety, and food preparation.
Monitor Kitchen Staff performance and Integrity, communicate any theft of food or discounting. All food or incorrect order must go to break room.
Requirements
Weekdays and Weekends Availabitlity
Additional Information
Part Tim Availability including weekends