Description
This senior leadership role provides vision, strategic oversight, and hands‑on direction across all park operations—including rides, attractions, games, food/beverage, parties/special events, guest services, maintenance, and more—while managing a staff of 40+ and owning full profit & loss (P&L) accountability.
Key Responsibilities
Strategic & Operational Leadership
Set long-range objectives, oversee daily operations, ensure smooth coordination among departments, and align with organizational goals.Guest Experience & Safety
Champion exceptional customer service standards; address guest feedback; ensure compliance with health, safety, ADA, ASTM, or OSHA regulations; lead incident-response protocols.Team & Staff Management
Lead recruitment, onboarding, scheduling, coaching, performance reviews, and professional development for both front-line and management staff—typically totaling more than 40 team members.
Financial Oversight
Develop and manage annual budget; monitor revenue, labor, and COGS; analyze daily/weekly financial reports; implement corrective actions to meet financial goals.Maintenance & Technical Operations
Oversee routine inspections and mechanical upkeep of attractions and games; collaborate with maintenance teams or external contractors; enforce maintenance protocols.Marketing & Business Development
Encourage group sales, birthday party packages, promotional events; craft local marketing plans; engage in cross-promotional partnerships.Safety & Regulatory Compliance
Implement and enforce corporate/team safety policies. Ensure staff training in emergency procedures and adherence to local regulations.
Work Environment & Physical Requirements
Fast-paced, high-volume indoor/outdoor environment with noise and activity.
Frequent standing, walking, bending, lifting (up to 35–50 lbs) may be required.
Typical work includes evenings, weekends, and holiday shifts.
Requirements
Requirements:
3–7 years experience operating entertainment or recreation facilities
2+ years in supervisory or management role
A degree or equivalent experience preferred
Strong leadership, financial, and operational skillset
Flexible schedule: evenings, weekends, holidays
Responsibilities:
Set and implement yearly operational and financial strategies
Recruit, train, and manage staff; lead performance evaluations
Control budgets, analyze revenue and cost reports, optimize labor & expense
Maintain safety standards and guest satisfaction protocols
Oversee mechanical and facility maintenance operations
Lead local marketing efforts: promotions, events, group bookings
Additional Information
AreaKey Responsibilities
Leadership & StrategySet vision, drive operations, coordinate departments
Guest & Staff ExperienceUphold customer service standards; manage staff of ~40+
Financial ManagementPlan budgets, control labor and costs, meet revenue targets
Safety & ComplianceEnforce safety procedures, conduct training, audit performance
Technical & Facility OversightOversee ride/game maintenance and operational readiness
Marketing & SalesDrive promotions, group bookings, birthday/event packages
Qualifications3–7 Yrs industry ops, leadership experience, relevant certifications, bachelor’s preferred
EnvironmentPhysical demands; availability for flexible shifts
Description
The Group Coordinator plays a key role in organizing, booking, and facilitating group visits to the attraction park, including school field trips, corporate outings, team building events, birthday parties, and other special events. This individual ensures that all group guests have a smooth, enjoyable, and memorable experience from planning through to visit day.
Requirements
Serve as the main point of contact for all group inquiries, bookings, and follow-ups.
Coordinate all logistics for group visits, including Fun Passses, catering, arrival schedules, parking, special access, and add-on experiences.
Communicate clearly with internal teams (operations, food services, guest services, etc.) to ensure proper preparation for each group’s arrival.
Manage group reservations in booking systems and maintain accurate records.
Greet and assist groups on-site, acting as a liaison between the guests and park staff.
Provide prompt, professional customer service before, during, and after visits.
Assist in developing group sales strategies, promotions, and packages.
Help with marketing outreach to schools, businesses, and tour operators.
Prepare reports on group attendance, feedback, and satisfaction metrics.
Ensure compliance with park safety, health, and guest service standards.
Additional Information
Previous experience in guest services, event coordination, or sales (preferably in an amusement, hospitality, or tourism environment).
Strong communication and organizational skills.
Customer-focused, enthusiastic, and professional demeanor.
Ability to manage multiple tasks and deadlines.
Proficient in basic computer skills and reservation/ticketing systems.
Comfortable working flexible hours, including weekends, holidays, and peak seasons.
Description
Guest Service Experience
Checks in guests and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, informing safety rules, upcoming activities and directing guests for a smooth and hassle free entry.
Responsibilities:
“Welcome” all incoming Guests in a friendly manner. (BIG SMILES)
First impression of guest – greets then does needs assessment to properly inform and recommend the best promotional offerings.
Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner.
Operate computerized cash register to make change for guests and process currency transactions with efficiently and accurately.
Recommends accurate information on all special programs, activities and upcoming events and min of three per guest. Remain aware of all activities, events and safety rules.
Monitors lawful entrance of guests.
Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use.
Provide assistance in party check out procedure as needed.
Assist guests with special requests.
Execute your role's guest service performance standards on a daily basis
Notice opportunities and take action to facilitate social interactions with families.
Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
Communicates with GS supervisor to maintain front desk inventory and supplies.
Perform other related duties as assigned.
Responsible for general upkeep of entrance, exit and eating areas.
Position Reports to: GS Supervisor and Team management.
Requirements
Skills: Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress management
Experience: Prior cash register experience helpful.
Additional Information
Description
Kitchen Lead – Job Description
Reports to: Food & Beverage Manager / Executive Manager
Position Type: Kitchen Lead Full-Time (Year-Round)
The Kitchen Lead oversees day-to-day back-of-house operations in a fast-paced restaurant and café located within a family amusement park. This role ensures food quality, safety, speed, and consistency while supporting a positive, energetic team environment. The Kitchen Lead works hands-on in food preparation and line execution while guiding staff, coordinating workflow, and maintaining high operational standards during peak seasons and slower off-season months. This position need availability weekdays and weekends. Part Time Availability including weekends
Requirements
2+ years kitchen experience; leadership or lead line cook experience preferred.
Strong understanding of food safety, sanitation standards, and BOH operations.
Ability to lead, motivate, and mentor a diverse team, including seasonal staff.
Excellent communication, time-management, and multitasking skills.
Ability to work in a high-volume environment with fluctuating demand.
Must be able to stand for long periods and lift up to 40 lbs.
Availability on weekends, holidays, and during peak attendance periods.
Additional Information
Key Responsibilities
Daily Operations
Lead kitchen staff during operating hours, ensuring smooth workflow and high-quality food output.
Prepare menu items according to standardized recipes, portioning, and presentation guidelines.
Monitor cooking times, order accuracy, and ticket flow during busy periods.
Staff Leadership & Training
Train, supervise, and support kitchen team members, including seasonal staff.
Assign daily tasks and station responsibilities; ensure staffing levels meet operational needs.
Model professional, positive behavior appropriate for a family-friendly environment.
Food Safety & Sanitation
Maintain strict compliance with health codes, food safety standards, and park policies.
Oversee cleaning schedules, temperature logs, and safe food handling practices.
Ensure all equipment and workstations are clean, organized, and properly maintained.
Inventory & Ordering
Assist with inventory counts, rotation, and storage (FIFO).
Communicate product needs and shortages to management.
Help receive and inspect deliveries for quality and accuracy.
Quality & Guest Experience
Ensure consistent portion sizes, presentation, and recipe adherence.
Work with management to adjust prep levels based on attendance forecasts and seasonal patterns.
Support menu updates, specials, and allergen-friendly procedures.
Administrative & Operational Support
Assist with scheduling recommendations, labor management, and training documentation.
Report equipment issues or safety concerns immediately.
Contribute to operational improvements in efficiency, menu execution, and staff development.
Description
“Welcome” all incoming Guests in a friendly manner. (BIG SMILES)
Job Summary: Responsibilities include keeping grounds of facility and other recreational areas cleaned and maintained. Repair buildings, facilities, and equipment as needed for both indoor and outdoor attractions.
Activities and Responsibilities include but are not limited to:
Carry out regular inspection of the facilities to ensure they are fully operational
Checking and maintaining Facility and Grounds
Keeping Work areas clean, organized and clutter free. Guest areas free of tools and tripping hazards to maintain safety for guests and staff.
Perform periodic maintenance and routine calibration of mechanical, electrical, and pneumatic systems
General Landscape-Mow and edge grass; plant, fertilize, and water trees, flowers, and grass; and clean park grounds by picking up trash. Irrigation Maintenance
Perform preventive maintenance on vehicles and equipment
Perform related duties as required
Read, write, and comprehend daily instructions
Perform basic plumbing, carpentry, painting, and gardening tasks
Operate heavy equipment skillfully and safely
Perform maintenance and service work on heavy equipment
Recording daily maintenance activity
Develop and implement procedures for effective property maintenance
Physical Abilities Required:
Occasionally climb ladders, stairs, poles, scaffolding, and other inclined surfaces
Frequently bend and kneel
Continuously lift and carry up to 25 pounds
Frequently lift and carry up to 50 pounds
Occasionally lift and carry up to 100 pounds
Occasionally push and pull objects
Occasionally flex upper trunk forward at the waist and partially at the knees
Occasionally rotate upper trunk to the right or left while sitting or standing
Frequently reach above, at, or below shoulder height
Coordinate eye, hand and foot movement in order to operate a vehicle
Requirements
Requirements: Must be Organized and Effecient individual, maintaining safety for guests and staff. Understand and follow oral and written instructions. The tools, equipment, materials, and methods used in park maintenance. The methods involved in routine plumbing, carpentry, and concrete construction work. The methods involved in construction of turf areas. Continuously stand and walk during the shift.
Qualifications: Completion of a high school diploma or the equivalent with an additional 3 years of experience in grounds keeping or maintenance work; or any combination of relevant education and experience that meets the abilities and requirements in the following sections. Must pass drug test and background check.
*A Valid Driver's License is Required*
Job Type: Part-Time/Full-Time (25-40 hours/week)
Additional Information
Work Conditions May Include:
Physical Demands/Environmental Factors
Must be able to work in all weather conditions, both day and night
Some exposure to hazardous chemicals/fuels
High noise level exposure is frequent
Frequent changes in tasks
Irregular work hours and schedule
Description
We’re looking for an enthusiastic and safety-conscious Go-Kart Guide to ensure our guests have a fun, exciting, and safe racing experience. You’ll be responsible for overseeing track operations, assisting guests with karts and gear, enforcing safety rules, and maintaining a smooth race flow.
Requirements
Must be alert, energetic, and responsible.
Ability to stay calm and act quickly in fast-paced situations.
Good communication and customer service skills.
Previous experience in recreation, amusement, or customer service is a plus.
Willing to work evenings, weekends, and holidays.
Additional Information
Greet guests and provide clear instructions on how to operate go-karts safely.
Ensure all riders meet safety and height requirements before entering the track.
Assist guests with seatbelts, and kart entry/exit.
Monitor the track during races and respond quickly to collisions or stalled karts.
Enforce all safety rules and track regulations.
Perform basic track maintenance and kart inspections.
Communicate with other staff via radio for efficient race coordination.
Deliver exceptional customer service and create a fun, positive environment.