Description
Attraction Guide
Attraction Guide helps to Create a Fun and Memorable experience, while monitoring and operating attractions ensuring a safe and memorable visit for all guests.
Responsibilities:
Greet all guests as they approach attraction with a friendly smile and fun acknowledgment.
Assist guest awareness or questions on how to use attraction or game, clarify and enforce all attraction rules.
Explain the attraction operation and rules in a fun, safe and encouraging way.
Responsible for general cleanliness of all attraction, dining areas and restrooms.
Operate and monitor attraction with safety and cleanliness as top of mind at all times.
Refer to individual attraction guidelines for operation detail.
Assist guests with any special requests or special needs. Safety first.
Communicate with supervisor any necessary repair and maintenance issues, ride inventory and supplies.
When safety is in doubt – communicate with manager on duty.
Follow all procedures regarding safety, injury, emergency situations that may occur while working your position.
Be knowledgeable about all other attractions and facilities to respond with accuracy to guest requests.
Report any misconduct of patron and or employees to management immediately. This includes stealing, damaging of equipment/property, drug/alcohol use, etc.
Execute your role's guest service performance standards on a daily basis
Notice opportunities and take action to facilitate social interactions with families.
Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
Create and perform your signature move and interact with guests on an ongoing basis.
Perform other related duties assigned.
Position Reports To: Reports to immediate attractions supervisor and general management team.
Requirements
Skills: Great personality, willingness to serve customer, positive communication, outgoing, professionalism, creativity multitasking .
Additional Information
Description
Cafe Guest Experience-
Welcomes with a friendly smile. Complete the entry transaction accurately and efficiently, while assuring security, visit with guests about new menu items and upcoming activities and directing guests for a smooth process.
- Provides a pleasant and efficient customer-focused experience.
- Inputs orders on a point of sale (POS) by selecting items. Checking order for accuracy.
- Resolves customer issues and answers questions about menu items and purchasing processes.
- Restocks and Communicates inventory needs.
- Discounts-Never discount guests unless authorized by managers.
- Collects payments by accepting card payments.
- Verifies credit acceptance and operates credit card authorization. Communciates with kitchen if order needs canceled.
- Maintains a clean and orderly counter, back of counter, coke machine. and cafe area.
- Restock and Complete daily Cleaning Checklist each shift. Restock Walk-in from overstock
- Remembering that cafe area cleanliness is top priority.
Requirements
Weekend Availability
Additional Information
Elgible for Tip Share depending on Hours each week.
Description
Guest Service Experience
Checks in guests and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, informing safety rules, upcoming activities and directing guests for a smooth and hassle free entry.
Responsibilities:
“Welcome” all incoming Guests in a friendly manner. (BIG SMILES)
First impression of guest – greets then does needs assessment to properly inform and recommend the best promotional offerings.
Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner.
Operate computerized cash register to make change for guests and process currency transactions with efficiently and accurately.
Recommends accurate information on all special programs, activities and upcoming events and min of three per guest. Remain aware of all activities, events and safety rules.
Monitors lawful entrance of guests.
Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use.
Provide assistance in party check out procedure as needed.
Assist guests with special requests.
Execute your role's guest service performance standards on a daily basis
Notice opportunities and take action to facilitate social interactions with families.
Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
Communicates with GS supervisor to maintain front desk inventory and supplies.
Perform other related duties as assigned.
Responsible for general upkeep of entrance, exit and eating areas.
Position Reports to: GS Supervisor and Team management.
Requirements
Skills: Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress management
Experience: Prior cash register experience helpful.
Additional Information
Description
Kitchen lead works under the Cafe Assistant Manager. Expedition Cafe looks to Kitchen Lead to provide Quality food that is consistent and delicious. The Lead ensures that the kitchen runs smoothly by monitoring inventory, preparing food, following prep, sanitation and cleaning checklists.
They know the recipes, prepare food according to the recipes and communicate with management food inventory and equipment maintenance needs. Kitchen Lead trains and communicates with other kitchen staff regarding new recipe items, food and safety, and food preparation.
Monitor Kitchen Staff performance and Integrity, communicate any theft of food or discounting. All food or incorrect order must go to break room.
Requirements
Weekdays and Weekends Availabitlity
Additional Information
Description
“Welcome” all incoming Guests in a friendly manner. (BIG SMILES)
Job Summary: Responsibilities include keeping grounds of facility and other recreational areas cleaned and maintained. Repair buildings, facilities, and equipment as needed for both indoor and outdoor attractions.
Activities and Responsibilities include but are not limited to:
Carry out regular inspection of the facilities to ensure they are fully operational
Checking and maintaining Facility and Grounds
Keeping Work areas clean, organized and clutter free. Guest areas free of tools and tripping hazards to maintain safety for guests and staff.
Perform periodic maintenance and routine calibration of mechanical, electrical, and pneumatic systems
General Landscape-Mow and edge grass; plant, fertilize, and water trees, flowers, and grass; and clean park grounds by picking up trash. Irrigation Maintenance
Perform preventive maintenance on vehicles and equipment
Perform related duties as required
Read, write, and comprehend daily instructions
Perform basic plumbing, carpentry, painting, and gardening tasks
Operate heavy equipment skillfully and safely
Perform maintenance and service work on heavy equipment
Recording daily maintenance activity
Develop and implement procedures for effective property maintenance
Physical Abilities Required:
Occasionally climb ladders, stairs, poles, scaffolding, and other inclined surfaces
Frequently bend and kneel
Continuously lift and carry up to 25 pounds
Frequently lift and carry up to 50 pounds
Occasionally lift and carry up to 100 pounds
Occasionally push and pull objects
Occasionally flex upper trunk forward at the waist and partially at the knees
Occasionally rotate upper trunk to the right or left while sitting or standing
Frequently reach above, at, or below shoulder height
Coordinate eye, hand and foot movement in order to operate a vehicle
Requirements
Requirements: Must be Organized and Effecient individual, maintaining safety for guests and staff. Understand and follow oral and written instructions. The tools, equipment, materials, and methods used in park maintenance. The methods involved in routine plumbing, carpentry, and concrete construction work. The methods involved in construction of turf areas. Continuously stand and walk during the shift.
Qualifications: Completion of a high school diploma or the equivalent with an additional 3 years of experience in grounds keeping or maintenance work; or any combination of relevant education and experience that meets the abilities and requirements in the following sections. Must pass drug test and background check.
*A Valid Driver's License is Required*
Job Type: Part-Time/Full-Time (25-40 hours/week)
Additional Information
Work Conditions May Include:
Physical Demands/Environmental Factors
Must be able to work in all weather conditions, both day and night
Some exposure to hazardous chemicals/fuels
High noise level exposure is frequent
Frequent changes in tasks
Irregular work hours and schedule