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Job you are applying for:

Help Desk Intern

at the following location(s):

KFC Corporate - Louisville, KY

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Key Responsibilities May Include: To support and troubleshoot first level field operation calls to Restaurant Support Center for one of the brands (KFC) 1. Conduct appropriate diagnosis/troubleshooting to resolve known issues 2. Have basic understanding of operational procedures of a single brand and corresponding technical hardware and software 3. Log all maintenance/calls accurately in the problem management system 4. Maintain a per hour call answer rate based on departmental objectives


· Preferred customer service experience (1-2 years) · Beginning organization skills · Beginning oral and written communication skills · Beginning problem solving ability · Beginning understanding of computer concepts (PC fundamentals, Operating systems) · Ability to type 30 words per minute

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