Description:

The Guest Service Representative is responsible for delighting Thorntons guests with prompt and courteous service, maintaining merchandise, and supporting store goals and initiatives. Essential Job Functions (RESPONSIBLE TO) • Delivers guest service with a “how may I help you” attitude. Looks for opportunities to delight guests and follows instructions from store management. • Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times. • Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. • Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list). • Clean the parking lot and grounds surrounding the store as needed. • Advise store management of any maintenance or safety problems. • Practices safe working habits that align with company safety rules • Properly uses the Guest Service Department for guest service issues • Stay familiar with all Thorntons policies applicable to the GSR position as outlined on Thorntons Intranet. • Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations • Perform additional duties as assigned. • Maintain PAR levels as outlined on PAR sheet per store expectations.

Requirements:

• Be able to speak, read, understand, and write the English language including the ability to hear the spoken word. • Be able to perform arithmetical calculations in order to make change, complete shift reports, and account for numbers of a variety of products during vendor check-in. • Have sufficient visual acuity to check identification and process money orders. • Be able to read and understand instructions for operation of electronic cash registers and other equipment. • Be able to lift up to 50 pounds, carrying cases of milk cartons and soft drinks, beer and juice containers, etc., at least once per shift. • Be able to stock shelves and coolers. • Be able to react to a fire by lifting the fire extinguisher weighing 20 pounds and moving it to the fire area. • Be able to tolerate exposure to gasoline fumes and cleaning products. • Be able to climb a ladder to clean windows, stock shelves and cooler, and make price changes. • Be able to read electronic fuel reports generated by monitoring equipment in the store. • Be able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin. • Be able to clean the parking lot and grounds surrounding the convenience store. • Be able to enter and work in a cooler at a temperature of 40 degrees up to 30 minutes at a time. • Be able to attend work each and every scheduled day and work your full shift. • Job requires long periods of standing including, but not limited to, an 8 hour shift. Required Age Level: 16 Required Education Level: Some high school * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am – 5 pm EST M-F.

Additional Info:

* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am – 5 pm EST M-F. Please only apply if you are part of the Kentuckiana Summer Works program.