Description
Service Assistant Job Description
Reports To: On Board Leader
FLSA Status: Hourly, Non-Exempt
Prepared By: Human Resources Director
Prepared Date: 12/7/23
Compensation: $14.42 per hour
Summary:
Moves customers’ orders from the kitchen window or bars to customers accurately and efficiently. Serves guests quickly while offering superior customer service.
Essential Functions
· Warmly greets and acknowledges guests upon arrival.
· Serves customers’ orders from the kitchen window or bars to the customer’s seat/table.
· Answering any questions customers may have concerning menu items.
· Polishes/rolls silverware used for service.
· Cleans, stocks, and maintains the workstations throughout shift.
· Complete cleaning tasks on board during, between and after departures.
· Follows all safety and sanitation policies and procedures.
· Performs additional responsibilities as directed by management.
Education/Minimum Requirements
· High school diploma or actively pursuing an education
Knowledge
· Understanding of federal, state, and local liquor laws
Skills/Aptitudes
· Ability to read/speak/write the English language and communicate effectively.
· Ability to take direction and work under moderate supervision.
· Ability to work in a team environment
· Ability to work quickly, calmly, and effectively under pressure
· Conflict Resolution, ability to deal with unpleasant or angry customers.
Working Conditions/Essential Job Functions
· This position will spend 95% of the time standing/walking and 5% of the time sitting
· Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.
· This position requires the ability to work/move safely on a moving train.
· Must be able to lift and carry up to 30 pounds.
· Direct contact with guests, managers, and co-workers.
· Occasional environmental exposures to cold, heat, snow, rain and water.
Requirements
Additional Information
