Description
Bartender Job Description
Reports To: On Board Leader
FLSA Status: Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 5/3/24
Compensation: $14.22 per hour + 2% share of service charge for each departure worked
Summary: Serves guests quickly, efficiently, and with complete knowledge of food and beverage menus. Offers superior customer service and maintains station in a clean and orderly manner throughout shift.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.
Essential Functions
· Warmly greets and acknowledges guests upon arrival
· Effectively merchandise food and beverage menus in an informative, friendly, and enthusiastic manner
· Polishes all glassware used for service
· Cleans, stocks, and maintains the workstations throughout shift
· Follows all safety and sanitation policies
· Correctly and precisely calculates each guest check
· Order liquors and supplies to stock each bar after each departure
· Mix ingredients, such as liquor, soda water, sugar, and bitters, to prepare cocktails and other drinks
· Calculate and pay tip outs to staff in section
· Comply with legal alcohol service requirements
· Performs additional responsibilities, although not detailed, as requested by a manager at any time
Education/Minimum Requirements
· High school diploma
· Prior experience in a restaurant preferred but not required
· Understanding of federal, state, and local liquor laws
· TIPS certification preferred
Knowledge
· English language and professional communication skills are required
· Ability to take direction and work under moderate supervision
· Ability to work in a team environment
· Ability to work quickly, calmly, and effectively under pressure
· Ability to multi-task
· Must have problem-solving abilities, be self-motivated, and organized
· Commitment to quality service and food and beverage knowledge
· Basic math skills
Working Conditions/Essential Job Functions
· This position will spend 95% of the time standing and 5% of the time sitting
· Direct contact with guests, managers, and employees
· Occasional environmental exposures to cold, heat, and water
· Must be able to lift and carry up to 50 pounds
Requirements
Additional Information
Description
Reports To: Back of House Manager
FLSA Status: Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 5/3/24
Compensation: $14.42 per hour plus tips
Summary: Cooks/Baristas work closely with guests preparing and serving food and beverages accurately, timely and to our guests’ expectations.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.
Essential Functions
- Prepares a variety of meats, seafood, poultry, vegetables, and other food items for cooking in broilers, ovens, grills, fryers, and a variety of other kitchen equipment
- Assumes 100% responsibility for the quality of products served
- Knows and complies consistently with our standard portion sizes, cooking methods, quality standards, and kitchen rules, policies, and procedures
- Stocks and maintains sufficient levels of food products at each train kitchen to assure a smooth service period
- Portions food products before cooking according to standard portion sizes and recipe specifications
- Maintains a clean and sanitary work station area including tables, shelves, grills, panini grills, fryers, microwaves, sauté burners, convection oven, flat top range, and refrigeration equipment
- Prepares item for broiling, grilling, frying, sautéing, or other cooking methods by portioning, battering, breading, seasoning, and/or marinating
- Follows proper plate presentation and garnish set up for all dishes
- Handles, stores, and rotates all products properly
- Assists in food prep assignments at the depot during off-peak periods as needed
- Closes the kitchen properly and follows the closing checklist for kitchen stations and/or assists others in closing the kitchen
- Attends all scheduled employee meetings and brings suggestions for improvement
- When working in the Caboose Café, prepares, makes, and serves coffee-based beverages and other types of beverages using provided equipment
- Performs other related duties as assigned by management
Education/Minimum Requirements
- Prior cooking experience in a restaurant preferred but not required
- Prior barista experience is preferred but not required
Skills/Aptitudes
- English language and professional communication skills are required
- Ability to take direction and work under moderate supervision
- Ability to work in a team environment
- Ability to work quickly, calmly, and effectively under pressure
- Must have problem-solving abilities, be self-motivated, and organized
- Commitment to quality service and food knowledge
Working Conditions/Essential Job Functions
- This position will spend 98% of the time standing and 2% of the time sitting
- Fast-paced; constantly moving
- Occasional environmental exposures to cold, heat, and water
- Working closely with guests
- Must regularly stand, reach, stoop, climb steps, use fine motor skills, read, speak, and write
- Must be able to lift and carry up to 50 pounds regularly
Requirements
Additional Information
Description
Santa Express Elf Job Description
Reports To: On Board Leader
FLSA Status: Hourly, Non-Exempt
Prepared By: Human Resources Director
Prepared Date: 9/11/24
Compensation: $15.00 per hour
Summary:
Interact with and serve guests during Santa Express departures. Interacting with guests includes leading Christmas songs, giving attention to every guest and playing games. The Elves have a large impact on the experience of our guests during Santa Express departures.
Essential Functions
· Warmly greets and acknowledges guests upon arrival
· Entertain guests with Christmas songs, games and interactions
· Serve hot chocolate and cookies to guests during their experience
· Accompany the Santa Claus during the departure
· Polishes/rolls silverware used for service
· Cleans, stocks, and maintains the workstations throughout shift
· Complete cleaning tasks on board during, between and after departures
· Follows all safety and sanitation policies and procedures
· Performs additional responsibilities as directed by management
Education/Minimum Requirements
· High school diploma or actively pursuing an education
Skills/Aptitudes
· Ability to read/speak/write the English language and communicate effectively and positively
· Ability to take direction and work under moderate supervision
· Ability to work in a team environment
· Ability to work quickly, calmly, and effectively under pressure
· Conflict Resolution, ability to deal with unpleasant or angry customers
Working Conditions/Essential Job Functions
· This position will spend 95% of the time standing/walking and 5% of the time sitting
· Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull
· This position requires the ability to work/move safely on a moving train
· Must be able to lift and carry up to 15 lbs
· Direct contact with guests, managers, and co-workers
· Occasional environmental exposures to cold, heat, snow, rain and water
Requirements
Additional Information
Description
Guest Liaison Job Description
Reports To: On Board Leader
FLSA Status: Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 5/3/24
Compensation: $14.42 per hour
Summary: The Guest Liaisons function as the primary link between our guests and the Royal Gorge Route Railroad. They provide a first impression for guests. They provide personal guest interaction individually and on a small group basis. By answering questions, providing information, supplementing scripted on board narration and other duties as assigned makes the guests experience a memorable one. Overall, our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train!
About Us: The Royal Gorge Route Railroad is Colorado’s most breathtaking rolling restaurant serving more than 200,000 guests from around the world annually. Founded in 1998 by a family of travel and tourism pros, we have grown our business by bringing together a team that is passionate about guest service, great food and creating memorable experiences.
We value our staff, and we like to have fun! In addition to becoming an integral part of our team-oriented environment, hourly team members enjoy excellent perks, including up to an 8% 401k match, discounts, free tickets, and opportunities for advancement. If you’re an energetic team player who wants to love where you work while making a great living, please apply today.
Essential Functions
· Monitor guest behaviors to facilitate a safe, welcoming environment
· Monitors and maintains inventory of open air cars
· Monitors and maintains cleanliness of open air cars and vestibule
· Warmly greets guests upon arrival
· Follows all safety and sanitation policies and procedures
· Direct guests to boarding vestibules
· Organizes and assists guests for quick boarding/deboarding
· Performs additional responsibilities as directed by management
Education/Minimum Requirements
· High school diploma or actively pursuing an education
· Prior experience serving in a restaurant preferred
· TIPS certified preferred
Knowledge
· Knowledge of principles and processes for providing customer and personal services. This includes ability to assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
· Understanding of federal, state, and local liquor laws
· Knowledge of historical facts is a plus
Skills/Aptitudes
· Ability to read/speak/write the English language and communicate professionally and effectively.
· Ability to take direction and work under moderate supervision
· Ability to work in a team environment
· Ability to work quickly, calmly, and effectively under pressure
· Active listening skills: having the ability to give full attention to what others are communicating, taking time to understand, asking questions when appropriate and not interrupting.
· Conflict Resolution, ability to deal with unpleasant or angry customers.
Working Conditions/Essential Job Functions
· This position will spend 95% of the time standing/walking and 5% of the time sitting
· Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.
· This position requires the ability to work/move safely on a moving train.
· Must be able to lift and carry up to 50 lbs.
· Direct contact with guests, managers, and co-workers.
· Occasional environmental exposures to cold, heat, snow, rain and water.
Requirements
Additional Information
Description
Housekeeper Job Description
Reports To: Operations Manager
FLSA Status: Part Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 5/21/24
Compensation: $15.00 an hour
Summary: The Cleaning Attendant is responsible for maintaining clean and attractive homes/guestrooms while providing attentive, courteous and efficient service to all guests.
This role will mainly consist of turn-over cleaning on Host properties but may also include cleaning of Train Cars, grounds and other properties as needed to ensure hours are being met.
Essential Functions
· Drive to Listings to clean and restock them.
· Account for cleaning inventory and listing inventory
· Perform routine maintenance tasks
· Organize custodial closets and spaces
· Maintain working condition of cleaning equipment
· Cleaning short-term rental properties at an exceptional level.
· Ensuring supplies at listings are stocked appropriately.
· Visual inspection after each guest for damaged property or stolen items.
· Communicating how processes can be done better and more efficiently; anticipating guests needs.
- Other duties as assigned by management
Education/Minimum Requirements
- Relevant experience in hotel or short-term rental industry.
Skills/Aptitudes
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain regular attendance in compliance with Royal Gorge Route Railroad Standards
- Strong customer service ethic, for the guest mentality.
Working Conditions/Essential Job Functions
· Weekend availability is required
- Ability to stand for long periods of time.
- Ability to lift more than 50lbs when necessary
- Undergo background check.
Requirements
Additional Information
Description
Line Cook Job Description
Reports To: Back of House Manager
FLSA Status: Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 7/28/24
Compensation: $18 per hour
Summary: Line cooks perform all food preparation duties and ensure all food production is completed accurately, safely and timely to guests’ expectations.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.
Essential Functions
· Prepares a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers, and a variety of other kitchen equipment
· Assumes 100% responsibility for quality and safety of products served
· Knows and complies consistently with our standard portion sizes, cooking methods, quality standards, and kitchen rules, policies, and procedures
· Stocks and maintains sufficient levels of food products at each train kitchen to assure a smooth service period
· Portions food products prior to cooking according to standard portion sizes and recipe specifications
· Maintains a clean and sanitary work station area including tables, shelves, grills, panini grills, fryers, microwaves, sauté burners, convection oven, flat top range, and refrigeration equipment
· Prepares item for broiling, grilling, frying, sautéing, or other cooking methods by portioning, battering, breading, seasoning, and/or marinating
· Follows proper plate presentation and garnish set up for all dishes
· Handles, stores, and rotates all products properly
· Assists in food prep assignments at the depot during off-peak periods as needed
· Closes the kitchen properly and follows the closing checklist for kitchen stations and/or assists others in closing the kitchen
· Attends all scheduled employee meetings and brings suggestions for improvement
· Performs other related duties as assigned by culinary leads or the Executive Chef
Education/Minimum Requirements
- Prior cooking experience in a restaurant preferred but not required
Skills/Aptitudes
- English language and professional communication skills are required
- Ability to take direction and work under moderate supervision
- Ability to work in a team environment
- Ability to work quickly, calmly, and effectively under pressure
- Must have problem-solving abilities, be self-motivated, and organized
- Commitment to quality service and food knowledge
Working Conditions/Essential Job Functions
- This position will spend 99% of the time standing and 1% of the time sitting
- Fast-paced; constantly moving
- Must stand, stoop, reach and use fine motor skills in a kitchen environment
- Reading, speaking and listening are used continuously
- Occasional environmental exposures to cold, heat, and water
- Must be able to lift and carry up to 50 pounds regularly
Requirements
Additional Information
Description
Operations Superintendent Job Description
Reports To: Ownership
FLSA Status: Salary, exempt
Prepared By: HR Director
Prepared Date: 9/20/24
Compensation: $90,000 - $130,000 DOE plus benefits
Summary: The Operations Superintendent will oversee and coordinate operational aspects of the Royal Gorge Route Railroad (CRRX). Ensure safe, efficient and an enjoyable experience for all guests while maintaining the highest standards of safety and service. This role involves managing daily operations, supervising staff and collaborating with various departments to enhance operational success and guest satisfaction. Superintendent is a member of the Royal Gorge Route Railroad leadership team.
About us: The Royal Gorge Route Railroad is Colorado’s most breathtaking rolling restaurant serving more than 200,000 guests from around the world annually. Founded in 1998 by a family of travel and tourism pros, we have grown our business by bringing together a team that is passionate about guest service, great food and creating memorable experiences.
We value our staff, and we like to have fun. In addition to becoming an integral part of our team, full-time staff members enjoy excellent perks, including 100% covered premiums for employee and immediately family members for health, dental and vision insurance, up to an 8% 401k match, retail discounts, free tickets, and opportunities for advancement. If you’re an energetic team player who wants to love where you work while making a great living, please apply!
Essential Functions
· Collaborates with all members of the RGRR Leadership team to drive success and achieve the company’s goals
· Assists Train Operations Manager with scheduling crews to operate all train departures within designated Hours of Service
· Ensures the Passenger Train Emergency Response Plan is properly maintained and updated. Maintains pertinent incident and compliance records. Conducts and/or facilitates training for all on board personnel to the appropriate level.
· Oversees the Train Operations Manager in modifying any rules or operating procedures as warranted to improve efficiency or safety of the operation. Ensures training on new practices or procedures is provided to all crew members on a timely basis.
· Maintains department financial records for all authorized expenses. Oversees Shop Foreman ordering parts/materials from vendors as needed and ensures proper handling of invoices.
· Writes Requests for Proposals (RFP’s). Seeks competitive bids for purchases, contract services and rental equipment for daily railroad operations.
· Oversees Train Operations Manager with conducting bi-annual/tri-annual training for all covered service employees. Continually monitor for safety, efficiency and regulatory compliance (i.e. drug and alcohol use/abuse).
· Oversee Train Operations Manager regarding maintaining all Hours of Service records for operating employees
· Ensure all pertinent records are properly maintained for CFR 49 Part 240 & 242 programs
· Ensures the monthly injury/illness report, FRA form F6180.55/.55A is completed
· Work with Rock & Rail (RRRR) to coordinate movements of other trains. Ensures proper Track Warrants are acquired and maintained.
· Coordinate with Rock & Rail (RRRR) in updating RGX Subdivision joint timetable/general order as needed to remain current
· Conduct accident/incident investigations from internal control plan. Maintains required records.
· Coordinate with rail term dispatching center and local dispatch about changes in our Emergency Response Plan. Improve efficiency and eliminate conflicts.
· Monitor changes in FRA regulations to determine if/how it will affect the railroad and respond accordingly.
· Coordinate with Rock & Rail (RRRR) for passenger train scheduling around necessary RGX track inspections and all track repairs
Mechanical Duties:
· Collaborates with Shop Foreman to schedule locomotive and railcar inspections and repairs per FRA airbrake intervals and wheel tread patterns.
· Work with Shop Foreman to ensure all on-board systems for HVAC/mechanical, electrical, plumbing, refrigeration & cooking are in good working order.
· Work with Shop Foreman to ensures all on-board furniture, fixtures and equipment (FF&E) are maintained in a safe and aesthetic manner for passenger comfort.
· Make recommendations for repairs and improvements to be made to locomotives, cars, buildings, and grounds.
· Works with Shop Foreman to design, plan, and supervise major remodel and refurbishment work to interiors, exteriors on all passenger cars.
· Works with Shop Foreman to plan projects/repair work to accommodate off-season and in-season schedules, efficiently utilizing available labor.
· Works with Shop Foreman to ensure that routine servicing and scheduled preventative maintenance are completed on all equipment.
· Oversees Exterior Railcar Servicing team in coordinating scheduling of septic services, windows & exterior car washing, buffing of paint jobs and hood vents.
· Manages Grounds Maintenance team to coordinate scheduling of regular lawn care services on company properties.
· Supervises the Exterior Railcar Servicing & Grounds Maintenance teams in purchasing and coordinating repairs and servicing of company vehicles and motorized and non-motorized equipment
· Other duties as assigned by ownership.
Education/Minimum Requirements
· Bachelor’s degree or equivalent combination of education and experience. Passenger railroad operations management experience preferable.
· Minimum five (5) years’ experience in rail operations and mechanical services in a supervisory or management role preferred.
· Certified Engineer and Conductor with ability to become a DSLE (Designated Supervisor of Locomotive Engineers) preferred.
Knowledge/Skills/Abilities
· Excellent managerial and leadership skills
· Strong organizational skills to prioritize work and maintain detailed records as required by law.
· Ability to attain and maintain compliance with all FRA rules and regulations. Liaison with FRA officials.
· Ensures train, railway and right-of-way operations are always conducted in a safe manner.
· Maintains Passenger Train Emergency Response Plan
· Ability to pass Drug/Alcohol screening and physical
· Ability to delegate tasks, directing and motivating 20-30 proprietary staff. Creates a strong teamwork environment with other company personnel.
· Skilled in communicating contract specifications, verbally and in writing.
· Proficiency with computer programs (Microsoft Office including Word, Excel, Project) and other job specific software such as Maintenance Management programs.
· Valid Driver’s License
· Experience operating forklifts or other heavy equipment preferred
Working Conditions/Essential Job Functions
· Able to work in hazardous conditions requiring proper handling of chemicals, high voltage, flammables, heavy machinery, and power equipment in compact spaces and adverse environments, utilizing personal protective equipment.
· Ability to sit, stand, climb stairs and ladders, and lift up to 75 lbs.
· Work indoors and out in variable weather
· Work irregular schedules: nights, weekends and holidays
· May be required to respond to emergencies or operational issues outside of regular hours
· Dressed appropriately, fitting to the task and following all required PPE standards
· Good personal hygiene
Requirements
Additional Information
Description
Reports To: Shop Foreman
FLSA Status: Salaried
Prepared By: HR Director
Prepared Date: 5/30/24
Compensation: $72,000/year D.O.E.
The Royal Gorge Route Railroad is Colorado’s most breathtaking rolling restaurant serving more than 200,000 guests from around the world annually. Founded in 1998 by a family of travel and tourism pros, we have grown our business by bringing together a team that is passionate about guest service, great food and creating memorable experiences.
We value our staff, and we like to have fun! In addition to becoming an integral part of our team, full-time staff members enjoy excellent perks, including 100% covered premiums for employee and immediately family members for health, dental and vision insurance, up to an 8% 401k match, discounts, free tickets, and opportunities for advancement. If you’re an energetic team player who wants to love where you work while making a great living, please apply today.
Summary: The Mechanical Department is responsible for all maintenance and upkeep of the railroad’s fleet of 23 railcars as well as buildings/grounds. The Railcar & Facilities Lead Electrician will be responsible for maintaining the fleet to ensure electrical equipment availability and reliability metrics are met.
Essential Functions
· Works with Shop & Interior Foreman, perform regular & preventative maintenance of electrical components on railcars & facilities using blueprints, schematics, and location circuit plans.
· Works with 480v HEP Railcar power systems.
· Ensures that all signals, lights and other safety appliances used by employees for protection are properly displayed and used.
· Assists Diesel & Generator Mechanic with preventative maintenance related to our power generator cars.
· Maintains proper records (invoices, expense reports, preventative maintenance, etc).
· Understands and follows company and industry safety rules, practices, and procedures
· Maintains clean work practices and understand the effects of dirt and debris
· Understands and adheres to our safety culture
· Demonstrates an excellent attitude, enjoys working in teams, and has a strong willingness to work with other Department Leads to complete shop and broader business goals
· Complies with company safety policies and procedures; must wear required personal protective equipment.
· Other duties as assigned by Shop & Interior Foreman.
Education/Minimum Requirements
· Master Electrician in the state of Colorado.
· Must have working knowledge of Railroad General Code of Operating Rules (GCOR) or ability to learn from our in-house program and test same.
· Must have valid driver’s license.
Knowledge
· Applicants must be computer literate and have basic keyboarding skills
· Applicants must have the ability to effectively and accurately understand, interpret, reference, evaluate, organize, and record non-technical and technical information
· Applicants must be able and willing to understand and apply safety rules, practice safe work habits, identify safety risks, and avoid potentially risky behaviors and situations
· Applicants must have the ability to perform basic arithmetic operations such as addition, subtraction, multiplication, division, and conversion of fractions into decimals and decimals into fractions to solve practical problems
· In addition, applicants must be able to extract relevant information from tables, charts, graphs, and text
· Applicants must have the ability to communicate and work well both independently and with others
· Applicants must be authorized to work in the United States
· Applicants may have to qualify on a Physical Ability Test (PAT) prior to employment
Working Conditions/Essential Job Functions
· Physical duties involve occasionally climbing and maintaining balance on railcar steps and ladders to gain access to the roof; maintaining balance when (occasionally) walking on catwalks, running boards, uneven terrain, ballast, and roofs while making repairs. Must wear personal protective equipment such as safety glasses, safety boots, hard hats, and hearing protection where the company requires.
· Work indoors in a shop environment, and frequently outdoors, regardless of weather conditions.
· Work with, on, and around moving or rotating heavy equipment.
· Work at heights of 18 feet or more above the ground occasionally.
· Work in confined spaces occasionally.
· Forty-hour workweeks that may include variable shifts, holidays, and weekends.
Acknowledgment
I have read and understand the job requirements, responsibilities and expectations set forth in the job description provided for my position. I attest that I can perform the essential job functions as outlined with or without any reasonable accommodations. I understand that any accommodation request must be submitted to human resources and are not guaranteed.
I understand the duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned from time to time. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
I further understand that this job description does not constitute an employment contract with Royal Gorge Route Railroad.
__________________________________________
Printed Name
__________________________________________ ______________________________
Signature Date
Requirements
Additional Information
Description
Ticket Agent/Reservationist Job Description
Reports To: Sales Manager
FLSA Status: Hourly - nonexempt
Prepared By: HR Director
Prepared Date: 1/5/24
Compensation: $15.00 per hour
Summary: The objectives of the Reservationist/Ticket Agent position are providing outstanding customer service to guests by asking questions, listening to requests, and determining their needs to assist them in making their purchase decision. Ensure guests feel welcome and valued at all times.
Essential Functions
Customer Service
· Greet and acknowledge guests
· Maintain a welcoming environment
· Be proactive in offering help to guests
· Exert patience with guests
· Listening and speaking skills
· Maintain updated knowledge of the train and surrounding geographical area
· Proper phone etiquette
Administrative/Financial
· Accountable for accurate financial transactions and reconciliations
· Beginning and end of day cash drawers, counting money, balance cash drawers, bank deposits, and necessary paperwork
· Accurately compute sales charges, process cash and credit transactions, and refunds (when applicable)
· Maintain accurate and timely records
Ticket Sales
· Maintain understanding and updated knowledge of rates, policies, and special passes
· Use suggestive selling skills
· Be professional, friendly, and courteous
Work Area Maintenance
· Responsible for the overall appearance of the reservations workspace and the ticket office
· Other duties as assigned by management
Education/Minimum Requirements
· High school diploma
· Prior experience in a reservations/secretary position desired but not required
Skills/Aptitudes
· Effective and strong communication skills, both verbally and in writing
· Presentation and public speaking skills
· Strong organizational skills
· Ability to multi-task
· Solid knowledge and experience with computer applications, including Microsoft Office, Excel, and the Internet
Working Conditions/Essential Job Functions
· Fast-paced environment that is subject to numerous priorities or schedule changes, in addition to short notice activity including long days, weekends, and holidays
· Occasional bending, lifting, and carrying of boxes/office equipment
· Probable long periods of standing or sitting
· Light cleaning/organization of office area
Requirements
Additional Information
Description
Senior Line Cook Job Description
Reports To: Food and Beverage Manager
FLSA Status: Full time Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 7/24/24
Compensation: $20/hour
Benefits: Paid Health, Dental, Vision & Life Insurance for employee and immediate family. Annual PTO accrual. 401K Retirement plan with up to 8% company match.
ABOUT THE ROYAL GORGE ROUTE RAILROAD
The Royal Gorge Route Railroad is a full-service passenger train that carries 250,000 guests from around the world through Colorado's spectacular Royal Gorge. Since 1999, we’ve been providing outstanding service, consistently fantastic dining experiences, and safe, memorable journeys.
We have the best leadership team in the business – people who are excellent at their jobs and care deeply about our team, our guests, and everyone’s success. Overall, the Royal Gorge Route employs approximately 200 staff members, with about 75 on duty at any one time. Our train currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are serviced by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot. The Royal Gorge Route runs anywhere from one to four departures daily year-round and is busiest throughout the summer and holiday months.
Summary: Senior Line Cooks perform all food preparation duties and ensure all food production is completed accurately, safely and timely to guests’ expectations. The Senior Line Cook is responsible for training and being the role models for all Kitchen team members.
Essential Functions
· Prepares a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers, and a variety of other kitchen equipment
· Lead kitchen team members and line cooks to ensure food products meet our company standards
· Administer and manage training for all new team members
· Set the example of cleanliness and food safety standards
· Ensures 100% responsibility for quality of products served
· Knows and complies consistently with our standard portion sizes, cooking methods, quality standards, and kitchen rules, policies, and procedures
· Stocks and maintains sufficient levels of food products at each train kitchen to assure a smooth service period
· Portions food products prior to cooking according to standard portion sizes and recipe specifications
· Maintains a clean and sanitary work station area including tables, shelves, grills, panini grills, fryers, microwaves, sauté burners, convection oven, flat top range, and refrigeration equipment
· Prepares items for broiling, grilling, frying, sautéing, or other cooking methods by portioning, battering, breading, seasoning, and/or marinating
· Follows proper plate presentation and garnish set up for all dishes
· Handles, stores, and rotates all products properly
· Assists in food prep assignments at the depot during off-peak periods as needed
· Closes the kitchen properly and follows the closing checklist for kitchen stations and/or assists others in closing the kitchen
· Attends all scheduled employee meetings and brings suggestions for improvement
· Performs other related duties as assigned by management
Education/Minimum Requirements
- 5 years of prior cooking experience and leadership in a restaurant required
- Food safety and food handling certification is preferred
Skills/Aptitudes
- English language and professional communication skills are required
- Ability to take direction and work under moderate supervision
- Ability to work in a team environment
- Ability to work quickly, calmly, and effectively under pressure
- Must have problem-solving abilities, be self-motivated, and organized
- Commitment to quality service and food knowledge
- Must demonstrate effective leadership skills to improve performance and engagement in team members that report to you
Working Conditions/Essential Job Functions
- This position will spend 99% of the time standing and 1% of the time sitting
- Fast-paced; constantly moving
- Must stand, stoop, reach and use fine motor skills in a kitchen environment
- Reading, speaking and listening are used continuously
- Occasional environmental exposures to cold, heat, and water
- Must be able to lift and carry up to 50 pounds regularly
Requirements
Additional Information
Description
Server Job Description
Reports To: On Board Leaders
FLSA Status: Hourly, Non-Exempt
Prepared By: Human Resources Director
Prepared Date: 5/3/24
Compensation: $11.40 per hour + 16% cash share of service charge for each departure worked
Summary:
Serves guests quickly, efficiently, and with complete knowledge of food and beverage menus. Offers superior customer service and maintains station in a clean and orderly manner throughout shift.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.
Essential Functions
· Warmly greets and acknowledges guests upon arrival.
· Check’s customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages when ordered.
· Effectively merchandise food and beverage menus in an informative, friendly, and enthusiastic manner. Answering any questions customers may have concerning menu items.
· Informs customers of any specials.
· Polishes all silverware used for service.
· Accurately takes guest orders in a timely fashion and enters the order into computer system for transmittal to kitchen staff.
· Checks with customers to ensure that they are enjoying their meals and take action to correct any problems timely.
· Serve food and/or beverages to customers.
· Remove dishes and glasses from tables or counters, take them to the kitchen for cleaning.
· Cleans, stocks, and maintains the workstations throughout shift.
· Follows all safety and sanitation policies and procedures.
· Correctly and precisely calculates each guest check and collect payments.
· Complete cleaning tasks on board during, between and after departures.
· Performs additional responsibilities as directed by management.
Education/Minimum Requirements
· High school diploma or actively pursuing an education
· Prior experience serving in a restaurant preferred
· TIPS certified preferred
Knowledge
· Knowledge of principles and processes for providing customer and personal services. This includes ability to assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
· Understanding of federal, state, and local liquor laws
Skills/Aptitudes
· Ability to perform basic math skills such as adding and subtracting, counting cash/change
· Ability to read/speak/write the English language and communicate professionally and effectively.
· Ability to take direction and work under moderate supervision
· Ability to work in a team environment
· Ability to work quickly, calmly, and effectively under pressure
· Active listening skills: having the ability to give full attention to what others are communicating, taking time to understand, asking questions when appropriate and not interrupting.
· Ability to problem-solve using critical thinking, be self-motivated, and organized
· Conflict Resolution, ability to deal with unpleasant or angry customers.
Working Conditions/Essential Job Functions
· This position will spend 95% of the time standing/walking and 5% of the time sitting
· Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.
· This position requires the ability to work/move safely on a moving train.
· Must be able to lift and carry up to 50 lbs.
· Direct contact with guests, managers, and co-workers.
· Occasional environmental exposures to cold, heat, snow, rain and water.
Requirements
Additional Information
Description
Service Assistant Job Description
Reports To: On Board Leader
FLSA Status: Hourly, Non-Exempt
Prepared By: Human Resources Director
Prepared Date: 5/3/24
Compensation: $14.42 per hour + 2% cash share of service charge for each departure worked
Summary: Moves customers’ orders from the kitchen window or bars to customers accurately and efficiently. Serves guests quickly while offering superior customer service.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.
Essential Functions
· Warmly greets and acknowledges guests upon arrival.
· Serves customers’ orders from the kitchen window or bars to the customer’s seat/table.
· Answering any questions customers may have concerning menu items.
· Polishes/rolls silverware used for service.
· Cleans, stocks, and maintains the workstations throughout shift.
· Complete cleaning tasks on board during, between and after departures.
· Follows all safety and sanitation policies and procedures.
· Performs additional responsibilities as directed by management.
Education/Minimum Requirements
· High school diploma or actively pursuing an education
Knowledge
· Understanding of federal, state, and local liquor laws
Skills/Aptitudes
· Ability to read/speak/write the English language and communicate effectively.
· Ability to take direction and work under moderate supervision.
· Ability to work in a team environment
· Ability to work quickly, calmly, and effectively under pressure
· Conflict Resolution, ability to deal with unpleasant or angry customers.
Working Conditions/Essential Job Functions
· This position will spend 95% of the time standing/walking and 5% of the time sitting
· Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.
· This position requires the ability to work/move safely on a moving train.
· Must be able to lift and carry up to 30 pounds.
· Direct contact with guests, managers, and co-workers.
· Occasional environmental exposures to cold, heat, snow, rain and water.