Description
Reports To: Depot Sous Chef
FLSA Status: Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 4/1/25
Compensation: $14.81 per hour plus tips
Experience the Colorado lifestyle you actually moved here for. At the Royal Gorge Route Railroad, adventure is right outside your door. Nestled in the stunning Royal Gorge Region along the Arkansas River, Cañon City is Colorado’s hidden gem—with mountain access at your fingertips, world-class rafting and fishing, endless trails, rock climbing, hot springs, and skiing/snowboarding—all without battling I-70 traffic. The best part? You’ll prosper with a highly competitive wages and benefits, all at an affordable cost of living.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world.
We’re looking for BARISTAS who embody a genuine spirit of service, have a serious appetite for adventure and are seeking meaningful career growth. Always curious and caring, our team puts their heart into everything they do, striving to do their best no matter the task at hand. We are team players, problem solvers, innovators and lovers of people, travel and the Colorado life. If this sounds like the kind of place you want to be, we invite you to apply now! Join us and contribute your skills and talents while flourishing professionally at the Royal Gorge Route!
Summary: Cooks/Baristas work closely with guests preparing and serving food and beverages accurately, timely and to our guests’ expectations.
Essential Functions
- Prepares a variety of meats, seafood, poultry, vegetables, and other food items for cooking in broilers, ovens, grills, fryers, and a variety of other kitchen equipment
- Assumes 100% responsibility for the quality of products served
- Knows and complies consistently with our standard portion sizes, cooking methods, quality standards, and kitchen rules, policies, and procedures
- Stocks and maintains sufficient levels of food products at each train kitchen to assure a smooth service period
- Portions food products before cooking according to standard portion sizes and recipe specifications
- Maintains a clean and sanitary work station area including tables, shelves, grills, panini grills, fryers, microwaves, sauté burners, convection oven, flat top range, and refrigeration equipment
- Prepares item for broiling, grilling, frying, sautéing, or other cooking methods by portioning, battering, breading, seasoning, and/or marinating
- Follows proper plate presentation and garnish set up for all dishes
- Handles, stores, and rotates all products properly
- Assists in food prep assignments at the depot during off-peak periods as needed
- Closes the kitchen properly and follows the closing checklist for kitchen stations and/or assists others in closing the kitchen
- Attends all scheduled employee meetings and brings suggestions for improvement
- When working in the Caboose Café, prepares, makes, and serves coffee-based beverages and other types of beverages using provided equipment
- Performs other related duties as assigned by management
Education/Minimum Requirements
- Prior cooking experience in a restaurant preferred but not required
- Prior barista experience is preferred but not required
Skills/Aptitudes
- English language and professional communication skills are required
- Ability to take direction and work under moderate supervision
- Ability to work in a team environment
- Ability to work quickly, calmly, and effectively under pressure
- Must have problem-solving abilities, be self-motivated, and organized
- Commitment to quality service and food knowledge
Working Conditions/Essential Job Functions
- This position will spend 98% of the time standing and 2% of the time sitting
- Fast-paced; constantly moving
- Occasional environmental exposures to cold, heat, and water
- Working closely with guests
- Must regularly stand, reach, stoop, climb steps, use fine motor skills, read, speak, and write
- Must be able to lift and carry up to 50 pounds regularly
- Jewelry should be limited and not detract from a professional appearance or interfere with job performance. The following guidelines have been established:
- Rings may be worn on no more than two (2) fingers per hand.
Employees may wear a maximum of two (2) pairs of earrings on the ear lobe only, of a style not exceeding 1/2” in diameter or 1” in length
Hair should be clean, combed, and neatly trimmed. Shaggy, uncombed hair is not permissible. Unnatural colors or extreme hairstyles are not tolerated. For safety and health reasons employees with long hair must keep their hair pulled back, or restrained, with the exception of those who work in an office setting.
We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. We do not provide additional “smoke breaks” for any staff member beyond what is legally required. In addition, any staff member that smokes on a designated break, must not have any scents of smoke on clothing, hair and/or breath. Any staff member scene smoking or vaping on company owned property or the train will be subject to immediate termination.
Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.
Requirements
Additional Information
Description
Executive Chef de Cuisine Job Description
Reports To: Food and Beverage Director
FLSA Status: Full Time Salary, exempt
Prepared By: HR Director
Prepared Date: 4/1/25
Compensation: $80,000-$100,000 annually
Experience the Colorado lifestyle you actually moved here for. At the Royal Gorge Route Railroad, adventure is right outside your door. Nestled in the stunning Royal Gorge Region along the Arkansas River, Cañon City is Colorado’s hidden gem—with mountain access at your fingertips, world-class rafting and fishing, endless trails, rock climbing, hot springs, and skiing/snowboarding—all without battling I-70 traffic. The best part? You’ll prosper with a highly competitive wages and benefits, all at an affordable cost of living.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world.
We’re looking for an Executive Chef who embodies a genuine spirit of service, has a serious appetite for adventure and is seeking meaningful career growth. Always curious and caring, our team puts their heart into everything they do, striving to do their best no matter the task at hand. We are team players, problem solvers, innovators and lovers of people, travel and the Colorado life. If this sounds like the kind of place you want to be, we invite you to apply now! Join us and contribute your skills and talents while flourishing professionally at the Royal Gorge Route!
Summary: The Executive Chef de Cuisine will be an experienced, effective, organized leader in a fast-paced hospitality environment with a focus on providing excellence in kitchen leadership, quality products, costs, memorable, delicious food experiences, and streamlined protocols that effectively manage our growing operation.
· Essential Function:
· Driving culinary excellence across all menus and departures
- Leading, motivating, managing and mentoring a staff of more than 100
- Back of house management in a full-service environment
- Managing all facets of restaurant operations, COGS, food budgets, labor and all other cost and quality controls
- Instill a culture of fine dining etiquette
- Strong daily onboard presence, including mentoring and training front and back of house restaurant staff, systems development and implementation, and daily staff accountability
- Overseeing four on board kitchens, a commissary kitchen, caboose café and future restaurants
- Proactive systems development and implementation across all responsibilities
- Vendor relationships, local and innovative sourcing
- Leadership and management of all Food responsibilities at the Royal Gorge Route Railroad, Royal Gorge Mansion, Happy Endings Caboose Cafe and the Royal Gorge Inn B&B
- Work closely with and report to Royal Gorge Route Railroad Food and Beverage Director
- Other duties as directed by leadership
Overview of Day-to-day Responsibilities:
- Direct management of back of house team members, including sous chefs, senior line cooks, lead cooks, kitchen managers, production cooks, line cooks.
- Indirect management of front of the house team members including, servers, food runners, bar tenders, OBLs, drink runners, and guest liaison.
- Daily onboard presence Back of House – this is where the action happens
- Organized daily management of staff, service, operational opportunities and challenges -- and assignment of priorities to key staff as needed.
- Detail-oriented daily management plans and key metrics reporting to Food and Beverage Director
- Interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding and correcting staff; addressing complaints and resolving problems.
- Oversight of all food purchasing, ensuring par values, inventory control and high-quality delivery of goods in a timely manner.
- Effective collaboration with key management across the operation, including reservations and ticketing, retail, finance, marketing, human resources and train operations.
- Support of and alignment with company and brand goals.
- Conducts regular staff meetings with colleagues, staff and related parties.
- Assures that effective orientation and training are given to each new associate. Assists in developing ongoing training programs.
Developing and Maintaining Food and Culinary Goals:
- Establishes challenging, realistic and attainable goals to guide operation and performance.
- Sets expectations and holds the team accountable for demonstrating desired behaviors and performing key tasks to established, high standards.
- Makes recommendations for funding of food equipment and renovations in accordance with brand business strategy.
- Works with Food and Beverage Director and company leadership team to determine areas of concern and develops strategies to improve the department’s financial and service-related performance.
Leading Food/Culinary Team:
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among all team members.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Serves as a role model to demonstrate appropriate behaviors.
- Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
- Identifies opportunities to increase profits and create value by challenging existing processes, encourages innovation and drives necessary change.
- Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
- Establishes and maintains open, collaborative relationships with the entire food & beverage team. Ensures direct reports do the same for their team.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Stays aware of market trends and introduces new food products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.
Ensuring Exceptional Customer Service:
- Provides services that are above and beyond for customer satisfaction and retention.
- Superior staff training and re-training in a fine dining environment
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Reviews findings from comment cards and guest satisfaction results, develops plans with Food and Beverage Director for corrective action and broader issues, takes appropriate corrective action with staff and updates protocols as needed.
- Empowers employees to provide excellent guest service.
- Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
Managing and Conducting Human Resource Activities:
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Coaches and supports the food and beverage leadership team to effectively manage wages, food cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
- Hires food leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
Education/Minimum Requirements:
· Two or four-year degree from an accredited college or university is preferred but not required
- Ten or more years’ experience in the restaurant / hospitality business successfully managing and growing front and back of house operations, and at least 5 years’ experience managing more than 10 staff members, budgets etc.
- Ability to demonstrate an organized, high-energy, goal-driven management style and develop systems that support and grow a thriving food and beverage operation
Knowledge, Skills & Abilities:
· Commitment to quality service, and food and beverage knowledge.
· Basic math skills.
· Awareness of food safety and sanitation laws in Colorado.
· Knowledge of basic training techniques.
· Knowledge of use and maintenance of all kitchen equipment
· Knowledge of produce and all perishable food products.
· Knowledge of food safety and storage.
· Knowledge of nutrition, diets, and allergies.
· Efficient use of food and labor, and ability to attain established goals in these areas.
· Must have the sense of urgency.
· Must be organized, adaptable and creative.
Working Conditions/Essential Job Functions
· High energy workplace, requiring a high energy work pace.
· Spend up 90% of time on your feet
· Must stand, reach, stoop, and use fine motor skills in a kitchen environment.
· Must be able to lift up to 50 lbs. regularly
· Able to be successful using all-electric kitchen facilities and equipment in a very compact galley aboard a moving train.
· Variable work environment; work is conducted both indoors and out under varying environmental conditions.
· Appearance at all times must reflect a positive image of the company. Company uniform is required.
Fast-pace environment: subject to numerous schedule and priority changes including long days, weekends and holidays.
Existing tattoos are to be covered so they are not visible while on duty.
· Jewelry should be limited and not detract from a professional appearance or interfere with job performance. The following guidelines have been established:
o Rings may be worn on no more than two (2) fingers per hand.
o Employees may wear a maximum of two (2) pairs of earrings on the ear lobe only, of a style not exceeding 1/2” in diameter or 1” in length.
· Nose rings, tongue rings, gauges, cartilage piercing or other visible forms of body modification are prohibited.
· Hair should be clean, combed, and neatly trimmed. Shaggy, uncombed hair is not permissible. Unnatural colors or extreme hairstyles are not tolerated. For safety and health reasons employees with long hair must keep their hair pulled back, or restrained, with the exception of those who work in an office setting.
Requirements
Additional Information
Description
Front of House Manager Job Description
Reports To: Food and Beverage Director
FLSA Status: Fulltime Salary, Exempt
Prepared By: HR Director
Prepared Date: 2/27/25
Compensation: $60,000 - $65,000 annual
Experience the Colorado lifestyle you actually moved here for. At the Royal Gorge Route Railroad, adventure is right outside your door. Nestled in the stunning Royal Gorge Region along the Arkansas River, Cañon City is Colorado’s hidden gem—with mountain access at your fingertips, world-class rafting and fishing, endless trails, rock climbing, hot springs, and skiing/snowboarding—all without battling I-70 traffic. The best part? You’ll prosper with a highly competitive wages and benefits, all at an affordable cost of living.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world.
We’re looking for a Front of House Manager who embodies a genuine spirit of service, has a serious appetite for adventure and is seeking meaningful career growth. Always curious and caring, our team puts their heart into everything they do, striving to do their best no matter the task at hand. We are team players, problem solvers, innovators and lovers of people, travel and the Colorado life. If this sounds like the kind of place you want to be, we invite you to apply now! Join us and contribute your skills and talents while flourishing professionally at the Royal Gorge Route!
We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world-class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.
Summary: We are seeking a highly skilled and experienced Front of House Manager to lead our onboard hospitality team, ensuring exceptional guest service and seamless operations. This is a hands-on leadership role focused on staff training, guest satisfaction, and operational excellence. The role of a front of house manager is to supervise and co-ordinate the entire front of house team. They will ensure the guest receives a warm welcome and that service runs smoothly. They may also be involved in recruiting their team and carrying out administrative tasks as well.
Essential Functions
• They will maximize efficiency of all service staff through effective scheduling, communication and training thus ensuring to exceed guests’ expectations
• Guest Experience Leadership: Ensure that every guest aboard the train receives outstanding service, hospitality, and attention to detail.
• Staff Training & Development: Train, mentor, and oversee the front-of-house staff (servers, bartenders, hosts) to meet the highest standards of service and guest satisfaction.
• Service Excellence: Implement and maintain best-in-class hospitality standards, ensuring consistency in service across all onboard experiences.
• Operational Oversight: Manage the daily service operations, including dining service, bar operations, and special event execution.
• Quality Control: Monitor service quality, cleanliness, and efficiency, making real-time adjustments to enhance guest experience.
• Team Leadership: Provide ongoing feedback, coaching, and support to the front-of-house team, fostering a positive and high-performing work environment.
• Problem-Solving: Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
• Collaboration: Work closely with kitchen staff, train operations, and management to ensure smooth service flow and a seamless guest experience.
· Other duties as assigned by management
Education/Minimum Requirements
• Minimum 5 years of experience in hospitality, restaurant, or tourism industry with a focus on front-of-house management.
• Proven ability to train, mentor, and develop a high-performing hospitality team.
• Strong leadership skills with a hands-on, service-driven approach.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced, dynamic environment, handling multiple tasks at once.
• Passion for delivering exceptional guest experiences with a proactive and professional demeanor.
• Availability to work weekends, holidays, and peak tourism seasons as needed.
Knowledge/Skills/Abilities
· Proven ability to train, mentor, and develop a high-performing hospitality team.
• Strong leadership skills with a hands-on, service-driven approach.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced, dynamic environment, handling multiple tasks at once.
• Passion for delivering exceptional guest experiences with a proactive and professional demeanor.
• Availability to work weekends, holidays, and peak tourism seasons as needed.
Working Conditions/Essential Job Functions
· 90% of the job will be done on board a moving train
· Must be able to walk, climb, carry, push, pull and perform a variety of other physical tasks
· Exposure to a variety of environmental conditions
· Will be working directly with guests and team members daily
Existing tattoos are to be covered so they are not visible while on duty.
· Jewelry should be limited and not detract from a professional appearance or interfere with job performance. The following guidelines have been established:
o Rings may be worn on no more than two (2) fingers per hand.
o Employees may wear a maximum of two (2) pairs of earrings on the ear lobe only, of a style not exceeding 1/2” in diameter or 1” in length.
· Nose rings, tongue rings, gauges, cartilage piercing or other visible forms of body modification are prohibited.
· Hair should be clean, combed, and neatly trimmed. Shaggy, uncombed hair is not permissible. Unnatural colors or extreme hairstyles are not tolerated. For safety and health reasons employees with long hair must keep their hair pulled back, or restrained, with the exception of those who work in an office setting.
We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. We do not provide additional “smoke breaks” for any staff member beyond what is legally required. In addition, any staff member that smokes on a designated break, must not have any scents of smoke on clothing, hair and/or breath. Any staff member scene smoking or vaping on company owned property or the train will be subject to immediate termination.
Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.
Requirements
Additional Information
Description
Line Cook Job Description
Reports To: Depot Sous Chef
FLSA Status: Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 4/1/25
Compensation: $18 per hour
Experience the Colorado lifestyle you actually moved here for. At the Royal Gorge Route Railroad, adventure is right outside your door. Nestled in the stunning Royal Gorge Region along the Arkansas River, Cañon City is Colorado’s hidden gem—with mountain access at your fingertips, world-class rafting and fishing, endless trails, rock climbing, hot springs, and skiing/snowboarding—all without battling I-70 traffic. The best part? You’ll prosper with a highly competitive wages and benefits, all at an affordable cost of living.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world.
We’re looking for Line Cooks who embody a genuine spirit of service, have a serious appetite for adventure and are seeking meaningful career growth. Always curious and caring, our team puts their heart into everything they do, striving to do their best no matter the task at hand. We are team players, problem solvers, innovators and lovers of people, travel and the Colorado life. If this sounds like the kind of place you want to be, we invite you to apply now! Join us and contribute your skills and talents while flourishing professionally at the Royal Gorge Route!
We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world-class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.
Summary: Line cooks perform all food preparation duties and ensure all food production is completed accurately, safely and timely to guests’ expectations.
Essential Functions
· Prepares a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers, and a variety of other kitchen equipment
· Assumes 100% responsibility for quality and safety of products served
· Knows and complies consistently with our standard portion sizes, cooking methods, quality standards, and kitchen rules, policies, and procedures
· Stocks and maintains sufficient levels of food products at each train kitchen to assure a smooth service period
· Portions food products prior to cooking according to standard portion sizes and recipe specifications
· Maintains a clean and sanitary work station area including tables, shelves, grills, panini grills, fryers, microwaves, sauté burners, convection oven, flat top range, and refrigeration equipment
· Prepares item for broiling, grilling, frying, sautéing, or other cooking methods by portioning, battering, breading, seasoning, and/or marinating
· Follows proper plate presentation and garnish set up for all dishes
· Handles, stores, and rotates all products properly
· Assists in food prep assignments at the depot during off-peak periods as needed
· Closes the kitchen properly and follows the closing checklist for kitchen stations and/or assists others in closing the kitchen
· Attends all scheduled employee meetings and brings suggestions for improvement
· Performs other related duties as assigned by culinary leads or the Executive Chef
Education/Minimum Requirements
- Prior cooking experience in a restaurant preferred but not required
Skills/Aptitudes
- English language and professional communication skills are required
- Ability to take direction and work under moderate supervision
- Ability to work in a team environment
- Ability to work quickly, calmly, and effectively under pressure
- Must have problem-solving abilities, be self-motivated, and organized
- Commitment to quality service and food knowledge
Working Conditions/Essential Job Functions
- This position will spend 99% of the time standing and 1% of the time sitting
- Fast-paced; constantly moving
- Must stand, stoop, reach and use fine motor skills in a kitchen environment
- Reading, speaking and listening are used continuously
- Occasional environmental exposures to cold, heat, and water
- Must be able to lift and carry up to 50 pounds regularly
Existing tattoos are to be covered so they are not visible while on duty.
· Jewelry should be limited and not detract from a professional appearance or interfere with job performance. The following guidelines have been established:
o Rings may be worn on no more than two (2) fingers per hand.
o Employees may wear a maximum of two (2) pairs of earrings on the ear lobe only, of a style not exceeding 1/2” in diameter or 1” in length.
· Nose rings, tongue rings, gauges, cartilage piercing or other visible forms of body modification are prohibited.
· Hair should be clean, combed, and neatly trimmed. Shaggy, uncombed hair is not permissible. Unnatural colors or extreme hairstyles are not tolerated. For safety and health reasons employees with long hair must keep their hair pulled back, or restrained, with the exception of those who work in an office setting.
We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. We do not provide additional “smoke breaks” for any staff member beyond what is legally required. In addition, any staff member that smokes on a designated break, must not have any scents of smoke on clothing, hair and/or breath. Any staff member scene smoking or vaping on company owned property or the train will be subject to immediate termination.
Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.
Requirements
Additional Information
Description
Ticket Agent/Reservationist Job Description
Reports To: Sales Manager
FLSA Status: Hourly - nonexempt
Prepared By: HR Director
Prepared Date: 4/2/25
Compensation: $15.00 per hour
Experience the Colorado lifestyle you actually moved here for. At the Royal Gorge Route Railroad, adventure is right outside your door. Nestled in the stunning Royal Gorge Region along the Arkansas River, Cañon City is Colorado’s hidden gem—with mountain access at your fingertips, world-class rafting and fishing, endless trails, rock climbing, hot springs, and skiing/snowboarding—all without battling I-70 traffic. The best part? You’ll prosper with a highly competitive wages and benefits, all at an affordable cost of living.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world.
We’re looking for a Servers who embody a genuine spirit of service, have a serious appetite for adventure and are seeking meaningful career growth. Always curious and caring, our team puts their heart into everything they do, striving to do their best no matter the task at hand. We are team players, problem solvers, innovators and lovers of people, travel and the Colorado life. If this sounds like the kind of place you want to be, we invite you to apply now! Join us and contribute your skills and talents while flourishing professionally at the Royal Gorge Route!
We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world-class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.
Summary: The objectives of the Reservationist/Ticket Agent position are providing outstanding customer service to guests by asking questions, listening to requests, and determining their needs to assist them in making their purchase decision. Ensure guests feel welcome and valued at all times.
Essential Functions
Customer Service
· Greet and acknowledge guests
· Maintain a welcoming environment
· Be proactive in offering help to guests
· Exert patience with guests
· Listening and speaking skills
· Maintain updated knowledge of the train and surrounding geographical area
· Proper phone etiquette
Administrative/Financial
· Accountable for accurate financial transactions and reconciliations
· Beginning and end of day cash drawers, counting money, balance cash drawers, bank deposits, and necessary paperwork
· Accurately compute sales charges, process cash and credit transactions, and refunds (when applicable)
· Maintain accurate and timely records
Ticket Sales
· Maintain understanding and updated knowledge of rates, policies, and special passes
· Use suggestive selling skills
· Be professional, friendly, and courteous
Work Area Maintenance
· Responsible for the overall appearance of the reservations workspace and the ticket office
· Other duties as assigned by management
Education/Minimum Requirements
· High school diploma
· Prior experience in a reservations/secretary position desired but not required
Skills/Aptitudes
· Effective and strong communication skills, both verbally and in writing
· Presentation and public speaking skills
· Strong organizational skills
· Ability to multi-task
· Solid knowledge and experience with computer applications, including Microsoft Office, Excel, and the Internet
Working Conditions/Essential Job Functions
· Fast-paced environment that is subject to numerous priorities or schedule changes, in addition to short notice activity including long days, weekends, and holidays
· Occasional bending, lifting, and carrying of boxes/office equipment
· Probable long periods of standing or sitting
· Light cleaning/organization of office area
Requirements
Additional Information
Description
Server Job Description
Reports To: On Board Leaders
FLSA Status: Hourly, Non-Exempt
Prepared By: Human Resources Director
Prepared Date: 4/1/25
Compensation: $11.79 per hour + gratuity
Experience the Colorado lifestyle you actually moved here for. At the Royal Gorge Route Railroad, adventure is right outside your door. Nestled in the stunning Royal Gorge Region along the Arkansas River, Cañon City is Colorado’s hidden gem—with mountain access at your fingertips, world-class rafting and fishing, endless trails, rock climbing, hot springs, and skiing/snowboarding—all without battling I-70 traffic. The best part? You’ll prosper with a highly competitive wages and benefits, all at an affordable cost of living.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world.
We’re looking for a Servers who embody a genuine spirit of service, have a serious appetite for adventure and are seeking meaningful career growth. Always curious and caring, our team puts their heart into everything they do, striving to do their best no matter the task at hand. We are team players, problem solvers, innovators and lovers of people, travel and the Colorado life. If this sounds like the kind of place you want to be, we invite you to apply now! Join us and contribute your skills and talents while flourishing professionally at the Royal Gorge Route!
We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world-class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.
Summary:
Serves guests quickly, efficiently, and with complete knowledge of food and beverage menus. Offers superior customer service and maintains station in a clean and orderly manner throughout shift.
Essential Functions
· Warmly greets and acknowledges guests upon arrival.
· Check’s customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages when ordered.
· Effectively merchandise food and beverage menus in an informative, friendly, and enthusiastic manner. Answering any questions customers may have concerning menu items.
· Informs customers of any specials.
· Accurately takes guest orders in a timely fashion and enters the order into computer system for transmittal to kitchen staff.
· Checks with customers to ensure that they are enjoying their meals and take action to correct any problems timely.
· Serve food and/or beverages to customers.
· Remove dishes and glasses from tables or counters, take them to the kitchen for cleaning.
· Cleans, stocks, and maintains the workstations throughout shift.
· Follows all safety and sanitation policies and procedures.
· Correctly and precisely calculates each guest check and collect payments.
· Complete cleaning tasks on board during, between and after departures.
· Performs additional responsibilities as directed by management.
Education/Minimum Requirements
· High school diploma or actively pursuing an education
· Prior experience serving in a restaurant preferred
· TIPS certified preferred
Knowledge
· Knowledge of principles and processes for providing customer and personal services. This includes ability to assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
· Understanding of federal, state, and local liquor laws
Skills/Aptitudes
· Ability to perform basic math skills such as adding and subtracting, counting cash/change
· Ability to read/speak/write the English language and communicate professionally and effectively.
· Ability to take direction and work under moderate supervision
· Ability to work in a team environment
· Ability to work quickly, calmly, and effectively under pressure
· Active listening skills: having the ability to give full attention to what others are communicating, taking time to understand, asking questions when appropriate and not interrupting.
· Ability to problem-solve using critical thinking, be self-motivated, and organized
· Conflict Resolution, ability to deal with unpleasant or angry customers.
Working Conditions/Essential Job Functions
· This position will spend 95% of the time standing/walking and 5% of the time sitting
· Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.
· This position requires the ability to work/move safely on a moving train.
· Must be able to lift and carry up to 25 lbs.
· Direct contact with guests, managers, and co-workers.
· Occasional environmental exposures to cold, heat, snow, rain and water.
Existing tattoos are to be covered so they are not visible while on duty.
· Jewelry should be limited and not detract from a professional appearance or interfere with job performance. The following guidelines have been established:
o Rings may be worn on no more than two (2) fingers per hand.
o Employees may wear a maximum of two (2) pairs of earrings on the ear lobe only, of a style not exceeding 1/2” in diameter or 1” in length.
· Nose rings, tongue rings, gauges, cartilage piercing or other visible forms of body modification are prohibited.
· Hair should be clean, combed, and neatly trimmed. Shaggy, uncombed hair is not permissible. Unnatural colors or extreme hairstyles are not tolerated. For safety and health reasons employees with long hair must keep their hair pulled back, or restrained, with the exception of those who work in an office setting.
Requirements
Additional Information
Description
Service Assistant Job Description
Reports To: On Board Leader
FLSA Status: Hourly, Non-Exempt
Prepared By: Human Resources Director
Prepared Date: 4/1/25
Compensation: $14.81 per hour + gratuity
Experience the Colorado lifestyle you actually moved here for. At the Royal Gorge Route Railroad, adventure is right outside your door. Nestled in the stunning Royal Gorge Region along the Arkansas River, Cañon City is Colorado’s hidden gem—with mountain access at your fingertips, world-class rafting and fishing, endless trails, rock climbing, hot springs, and skiing/snowboarding—all without battling I-70 traffic. The best part? You’ll prosper with a highly competitive wages and benefits, all at an affordable cost of living.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. With stunning views, exceptional service, and delicious dining - the Royal Gorge Route experience is unlike anything else in the world.
We’re looking for Service Assistants who embody a genuine spirit of service, have a serious appetite for adventure and are seeking meaningful career growth. Always curious and caring, our team puts their heart into everything they do, striving to do their best no matter the task at hand. We are team players, problem solvers, innovators and lovers of people, travel and the Colorado life. If this sounds like the kind of place you want to be, we invite you to apply now! Join us and contribute your skills and talents while flourishing professionally at the Royal Gorge Route!
We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world-class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.
Summary: Moves customers’ orders from the kitchen window or bars to customers accurately and efficiently. Serves guests quickly while offering superior customer service.
Essential Functions
· Warmly greets and acknowledges guests upon arrival.
· Serves customers’ orders from the kitchen window or bars to the customer’s seat/table.
· Answering any questions customers may have concerning menu items.
· Polishes/rolls silverware used for service.
· Cleans, stocks, and maintains the workstations throughout shift.
· Complete cleaning tasks on board during, between and after departures.
· Follows all safety and sanitation policies and procedures.
· Performs additional responsibilities as directed by management.
Education/Minimum Requirements
· High school diploma or actively pursuing an education
Knowledge
· Understanding of federal, state, and local liquor laws
Skills/Aptitudes
· Ability to read/speak/write the English language and communicate effectively.
· Ability to take direction and work under moderate supervision.
· Ability to work in a team environment
· Ability to work quickly, calmly, and effectively under pressure
· Conflict Resolution, ability to deal with unpleasant or angry customers.
Working Conditions/Essential Job Functions
· This position will spend 95% of the time standing/walking and 5% of the time sitting
· Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.
· This position requires the ability to work/move safely on a moving train.
· Must be able to lift and carry up to 30 pounds.
· Direct contact with guests, managers, and co-workers.
· Occasional environmental exposures to cold, heat, snow, rain and water.
Existing tattoos are to be covered so they are not visible while on duty.
· Jewelry should be limited and not detract from a professional appearance or interfere with job performance. The following guidelines have been established:
o Rings may be worn on no more than two (2) fingers per hand.
o Employees may wear a maximum of two (2) pairs of earrings on the ear lobe only, of a style not exceeding 1/2” in diameter or 1” in length.
· Nose rings, tongue rings, gauges, cartilage piercing or other visible forms of body modification are prohibited.
· Hair should be clean, combed, and neatly trimmed. Shaggy, uncombed hair is not permissible. Unnatural colors or extreme hairstyles are not tolerated. For safety and health reasons employees with long hair must keep their hair pulled back, or restrained, with the exception of those who work in an office setting.
We love Colorado and we care about our team members and our guests. That’s why the Royal Gorge Route Railroad is 100% smoke-free, inside and out. No smoking of any kind is allowed on any Royal Gorge Route Railroad properties or sister properties, including all Railroad property, on the train, at Happy Endings Caboose Cafe, the Royal Gorge Mansion or the Royal Gorge Route Inns. We do not provide additional “smoke breaks” for any staff member beyond what is legally required. In addition, any staff member that smokes on a designated break, must not have any scents of smoke on clothing, hair and/or breath. Any staff member scene smoking or vaping on company owned property or the train will be subject to immediate termination.
Being a smoke-free environment for guests and a smoke-free workplace for staff ensures we uphold our customer promise - to provide a world class experience. It also means we uphold our employee promise - to provide a healthy, professional, clean atmosphere where everyone has the opportunity to grow and thrive.