Description
Reports To: Back of House Manager
FLSA Status: Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 5/3/24
Compensation: $14.42 per hour plus tips
Summary: Cooks/Baristas work closely with guests preparing and serving food and beverages accurately, timely and to our guests’ expectations.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.
Essential Functions
- Prepares a variety of meats, seafood, poultry, vegetables, and other food items for cooking in broilers, ovens, grills, fryers, and a variety of other kitchen equipment
- Assumes 100% responsibility for the quality of products served
- Knows and complies consistently with our standard portion sizes, cooking methods, quality standards, and kitchen rules, policies, and procedures
- Stocks and maintains sufficient levels of food products at each train kitchen to assure a smooth service period
- Portions food products before cooking according to standard portion sizes and recipe specifications
- Maintains a clean and sanitary work station area including tables, shelves, grills, panini grills, fryers, microwaves, sauté burners, convection oven, flat top range, and refrigeration equipment
- Prepares item for broiling, grilling, frying, sautéing, or other cooking methods by portioning, battering, breading, seasoning, and/or marinating
- Follows proper plate presentation and garnish set up for all dishes
- Handles, stores, and rotates all products properly
- Assists in food prep assignments at the depot during off-peak periods as needed
- Closes the kitchen properly and follows the closing checklist for kitchen stations and/or assists others in closing the kitchen
- Attends all scheduled employee meetings and brings suggestions for improvement
- When working in the Caboose Café, prepares, makes, and serves coffee-based beverages and other types of beverages using provided equipment
- Performs other related duties as assigned by management
Education/Minimum Requirements
- Prior cooking experience in a restaurant preferred but not required
- Prior barista experience is preferred but not required
Skills/Aptitudes
- English language and professional communication skills are required
- Ability to take direction and work under moderate supervision
- Ability to work in a team environment
- Ability to work quickly, calmly, and effectively under pressure
- Must have problem-solving abilities, be self-motivated, and organized
- Commitment to quality service and food knowledge
Working Conditions/Essential Job Functions
- This position will spend 98% of the time standing and 2% of the time sitting
- Fast-paced; constantly moving
- Occasional environmental exposures to cold, heat, and water
- Working closely with guests
- Must regularly stand, reach, stoop, climb steps, use fine motor skills, read, speak, and write
- Must be able to lift and carry up to 50 pounds regularly
Exigences
Renseignements supplémentaires
Description
Guest Liaison Job Description
Reports To: On Board Leader
FLSA Status: Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 5/3/24
Compensation: $14.42 per hour
Summary: The Guest Liaisons function as the primary link between our guests and the Royal Gorge Route Railroad. They provide a first impression for guests. They provide personal guest interaction individually and on a small group basis. By answering questions, providing information, supplementing scripted on board narration and other duties as assigned makes the guests experience a memorable one.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.
Essential Functions
· Monitor guest behaviors to facilitate a safe, welcoming environment
· Monitors and maintains inventory of open air cars
· Monitors and maintains cleanliness of open air cars and vestibule
· Warmly greets guests upon arrival
· Follows all safety and sanitation policies and procedures
· Direct guests to boarding vestibules
· Organizes and assists guests for quick boarding/deboarding
· Performs additional responsibilities as directed by management
Education/Minimum Requirements
· High school diploma or actively pursuing an education
· Prior experience serving in a restaurant preferred
· TIPS certified preferred
Knowledge
· Knowledge of principles and processes for providing customer and personal services. This includes ability to assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
· Understanding of federal, state, and local liquor laws
· Knowledge of historical facts is a plus
Skills/Aptitudes
· Ability to read/speak/write the English language and communicate professionally and effectively.
· Ability to take direction and work under moderate supervision
· Ability to work in a team environment
· Ability to work quickly, calmly, and effectively under pressure
· Active listening skills: having the ability to give full attention to what others are communicating, taking time to understand, asking questions when appropriate and not interrupting.
· Conflict Resolution, ability to deal with unpleasant or angry customers.
Working Conditions/Essential Job Functions
· This position will spend 95% of the time standing/walking and 5% of the time sitting
· Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.
· This position requires the ability to work/move safely on a moving train.
· Must be able to lift and carry up to 50 lbs.
· Direct contact with guests, managers, and co-workers.
· Occasional environmental exposures to cold, heat, snow, rain and water.
Exigences
Renseignements supplémentaires
Description
Line Cook Job Description
Reports To: Back of House Manager
FLSA Status: Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 5/3/24
Compensation: $16 per hour + 2% cash share of service charge for each departure worked
Summary: Line cooks perform all food preparation duties and ensure all food production is completed accurately and timely to guests’ expectations.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.
Essential Functions
· Prepares a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers, and a variety of other kitchen equipment
· Assumes 100% responsibility for quality of products served
· Knows and complies consistently with our standard portion sizes, cooking methods, quality standards, and kitchen rules, policies, and procedures
· Stocks and maintains sufficient levels of food products at each train kitchen to assure a smooth service period
· Portions food products prior to cooking according to standard portion sizes and recipe specifications
· Maintains a clean and sanitary work station area including tables, shelves, grills, panini grills, fryers, microwaves, sauté burners, convection oven, flat top range, and refrigeration equipment
· Prepares item for broiling, grilling, frying, sautéing, or other cooking methods by portioning, battering, breading, seasoning, and/or marinating
· Follows proper plate presentation and garnish set up for all dishes
· Handles, stores, and rotates all products properly
· Assists in food prep assignments at the depot during off-peak periods as needed
· Closes the kitchen properly and follows the closing checklist for kitchen stations and/or assists others in closing the kitchen
· Attends all scheduled employee meetings and brings suggestions for improvement
· Performs other related duties as assigned by culinary leads or the Executive Chef
Education/Minimum Requirements
- Prior cooking experience in a restaurant preferred but not required
Skills/Aptitudes
- English language and professional communication skills are required
- Ability to take direction and work under moderate supervision
- Ability to work in a team environment
- Ability to work quickly, calmly, and effectively under pressure
- Must have problem-solving abilities, be self-motivated, and organized
- Commitment to quality service and food knowledge
Working Conditions/Essential Job Functions
- This position will spend 99% of the time standing and 1% of the time sitting
- Fast-paced; constantly moving
- Must stand, stoop, reach and use fine motor skills in a kitchen environment
- Reading, speaking and listening are used continuously
- Occasional environmental exposures to cold, heat, and water
- Must be able to lift and carry up to 50 pounds regularly
Exigences
Renseignements supplémentaires
Description
The Royal Gorge Route Railroad is America’s most spectacular scenic rail journey and Colorado’s most breathtaking rolling restaurant. This is a a spectacular train ride through the Colorado Rockies where we combine stunning scenery and exceptional service with delicious food, sourced locally and prepared fresh right on board the train for breakfast, lunch, afternoon and dinner. The Royal Gorge Route Railroad offers daily departures at 9:15 am, 12:30 pm, and 3:30 pm, with 6:30 pm departures on weekends. Special events occur throughout the year, including Santa Express Train, Oktoberfest, Mother’s Day Brunch and more. The gift shop is open every day, with extended hours during the holiday season.
The Royal Gorge Route has been instrumental in preserving this breathtaking canyon and ensuring a vital part of Colorado history will be passed along to the next generation. In 1905, President Teddy Roosevelt described our railroad as “The trip that bankrupts the English language!” This is a major destination attraction that we are preserving, much like America’s National Parks.
The Royal Gorge Route Railroad is a top Colorado employer, offering Canon City jobs, Royal Gorge jobs, Colorado jobs and Colorado careers to a staff of more than 300.
Photographer Job Description
Reports To: Photography Manager
FLSA Status: Hourly, non-exempt
Prepared By: HR Director
Prepared Date: 5/20/24
Compensation: $14.42 per hour + commission
Summary: As a photographer, you’ll be photographing guests upon arrival and selling photo folios during breakfast, lunch, afternoon and dinner trains.
Essential Functions
· Direct guests through photo tent
· Coordinate group photos
· Greet guests and provide assistance at point of sale
· Process payments (cash or electronic)
· Package and prepare photographs and other items for guests
· Set up and prepare photo stations prior to boarding
· Receive and verify banks for handling cash
· Other duties as assigned by management
Education/Minimum Requirements
· No photo experience required
· No minimum education requirements
Skills/Aptitudes
· Customer service oriented
· Strong selling skills
· Money handling skills
· Organizational skills
· Strong computer skills
Working Conditions/Essential Job Functions
· Work is primarily done outside in a variety of weather conditions
· 95% of the work is done standing
· Employees should be able to speak, read and write in English
· Employees will be required to type, grip, walk, kneel, lift and climb steps
Exigences
Renseignements supplémentaires
Description
Server Job Description
Reports To: On Board Leaders
FLSA Status: Hourly, Non-Exempt
Prepared By: Human Resources Director
Prepared Date: 5/3/24
Compensation: $11.40 per hour + 16% cash share of service charge for each departure worked
Summary:
Serves guests quickly, efficiently, and with complete knowledge of food and beverage menus. Offers superior customer service and maintains station in a clean and orderly manner throughout shift.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.
Essential Functions
· Warmly greets and acknowledges guests upon arrival.
· Check’s customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages when ordered.
· Effectively merchandise food and beverage menus in an informative, friendly, and enthusiastic manner. Answering any questions customers may have concerning menu items.
· Informs customers of any specials.
· Polishes all silverware used for service.
· Accurately takes guest orders in a timely fashion and enters the order into computer system for transmittal to kitchen staff.
· Checks with customers to ensure that they are enjoying their meals and take action to correct any problems timely.
· Serve food and/or beverages to customers.
· Remove dishes and glasses from tables or counters, take them to the kitchen for cleaning.
· Cleans, stocks, and maintains the workstations throughout shift.
· Follows all safety and sanitation policies and procedures.
· Correctly and precisely calculates each guest check and collect payments.
· Complete cleaning tasks on board during, between and after departures.
· Performs additional responsibilities as directed by management.
Education/Minimum Requirements
· High school diploma or actively pursuing an education
· Prior experience serving in a restaurant preferred
· TIPS certified preferred
Knowledge
· Knowledge of principles and processes for providing customer and personal services. This includes ability to assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
· Understanding of federal, state, and local liquor laws
Skills/Aptitudes
· Ability to perform basic math skills such as adding and subtracting, counting cash/change
· Ability to read/speak/write the English language and communicate professionally and effectively.
· Ability to take direction and work under moderate supervision
· Ability to work in a team environment
· Ability to work quickly, calmly, and effectively under pressure
· Active listening skills: having the ability to give full attention to what others are communicating, taking time to understand, asking questions when appropriate and not interrupting.
· Ability to problem-solve using critical thinking, be self-motivated, and organized
· Conflict Resolution, ability to deal with unpleasant or angry customers.
Working Conditions/Essential Job Functions
· This position will spend 95% of the time standing/walking and 5% of the time sitting
· Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.
· This position requires the ability to work/move safely on a moving train.
· Must be able to lift and carry up to 50 lbs.
· Direct contact with guests, managers, and co-workers.
· Occasional environmental exposures to cold, heat, snow, rain and water.
Exigences
Renseignements supplémentaires
Description
Service Assistant Job Description
Reports To: On Board Leader
FLSA Status: Hourly, Non-Exempt
Prepared By: Human Resources Director
Prepared Date: 5/3/24
Compensation: $14.42 per hour + 2% cash share of service charge for each departure worked
Summary: Moves customers’ orders from the kitchen window or bars to customers accurately and efficiently. Serves guests quickly while offering superior customer service.
About Us: The Royal Gorge Route Railroad carries over 250,000 guests from around the world through Colorado's Royal Gorge. Our focus is on providing an outstanding, safe, and consistently fantastic experience across all touch points while on property and onboard the train. The Royal Gorge Route employs up to approximately 400 staff members during peak seasons, with about 75 on duty at any one time. Our train consist currently supports up to 800 passengers per run, and includes several dome cars, classic dining cars, bar cars, coach cars and open-air cars -- all of which are supported by onboard kitchens and full bars, as well as a scratch-cooking commissary kitchen, ticketing operation and retail experience in the Santa Fe Depot.
Essential Functions
· Warmly greets and acknowledges guests upon arrival.
· Serves customers’ orders from the kitchen window or bars to the customer’s seat/table.
· Answering any questions customers may have concerning menu items.
· Polishes/rolls silverware used for service.
· Cleans, stocks, and maintains the workstations throughout shift.
· Complete cleaning tasks on board during, between and after departures.
· Follows all safety and sanitation policies and procedures.
· Performs additional responsibilities as directed by management.
Education/Minimum Requirements
· High school diploma or actively pursuing an education
Knowledge
· Understanding of federal, state, and local liquor laws
Skills/Aptitudes
· Ability to read/speak/write the English language and communicate effectively.
· Ability to take direction and work under moderate supervision.
· Ability to work in a team environment
· Ability to work quickly, calmly, and effectively under pressure
· Conflict Resolution, ability to deal with unpleasant or angry customers.
Working Conditions/Essential Job Functions
· This position will spend 95% of the time standing/walking and 5% of the time sitting
· Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.
· This position requires the ability to work/move safely on a moving train.
· Must be able to lift and carry up to 30 pounds.
· Direct contact with guests, managers, and co-workers.
· Occasional environmental exposures to cold, heat, snow, rain and water.