Description:Purpose:
The purpose of the Digital Business Solutions Manager is to partner with leaders and end users with a lens to diagnose and resolve obstacles, while encouraging integration and adoption of new technologies in our airport locations.
Essential Functions:
• Embodies a coaching leadership mentality that helps to identify strengths and opportunities within our management team promoting technology-based development objectives and digital initiatives
• Supports airport’s direction with new digital technologies
• Aligns tasks to outcomes; plans and schedules work to achieve results
• Determines most relevant information to monitor and analyze in order to anticipate obstacles to achieving targeted outputs
• Implements marketing programs as directed by Operating Services Center (OSC) or brand initiatives, complies with promotional activity, drives revenue, and interacts with support teams
• Uses judgment and discretion to resolve inquiries and problems, and determines when to escalate more complex issues to senior level leaders
• Fosters collaborative relationships internally and externally to enhance the team’s ability to achieve ideal goals
• Recognizes, understands, and utilizes key influencers’ strengths, while offering ongoing feedback that reflects on progress
• Embraces technology and inspires employees to understand and adopt new technologies implemented by the company
• Maintains a working knowledge of all applicable brand standards, CBAs, landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards
• Develops creative strategies to increase revenue, and implements new operations digital solutions in conjunction with the airport specific strategic initiatives
• Communicates operational implications of implementing digital initiatives and tools, and suggests business solutions and process improvements
• Partners with cross-functional team to enhance the User Experience across all digital platforms
Reporting relationships and other important information:
• The Digital Business Solutions Manager position as described falls under the Fair Labor Standards act as an exempt position.
• The position reports to the Director, Digital Business Solutions Manager
• The position interacts extensively with field-based Directors of Operations and Information Technology and is expected to travel to operations locations and vendor offices approximately 50% of the time.
Requirements:Minimum Qualifications, Knowledge, Skills, and Work Environment:
• 3-5 years business solutions, operations, or process management experience
• Manages multiple and concurrent priorities and apply critical thinking and problem solving skills
• The ability to connect airport plans to the work of the team while providing context, details, and digital solutions
• Demonstrated understanding of the Business industry & IT strategies
• Proven execution of implementing wired and cloud-based technology solutions
• Easily navigates the scope of projects with an understanding of the drivers of growth and profitability that impact the overall project’s success
• The ability to communicate the plans and initiatives to all stakeholders (Airport Authorities, Operations, Brands) with an intuitive grasp to assess, influence, and illustrate products clearly
• High acumen for conflict resolution and attention to detail
• Proven ability to manage and lead teams toward common goals. Highly collaborative, a great listener, and able to work across regions and geographies with peers and executive teams to drive action and results.
Additional Info: