Description:

Title: Store Systems Analyst Classification: Non-Exempt Reports To: Store Systems Manager Job Description Position Summary Under the direction of the Store Systems Manager, supports evolution of Vallarta’s store systems portfolio. The Analyst will work cross-functionally within Vallarta and with vendor-partners to develop and deliver solutions to our customers and store/corporate team members that are stable, improve operational efficiency, reduce capital cost/operational expense, and improve customer experience. The Store Systems Analyst will be primarily responsible for deployment, implementation, and high-level support of grocery and restaurant point of sale (POS), self-checkout, digital menus, electronic payment systems, and online/mobile ordering. General Duties and Responsibilities • Leads development efforts related to systems supporting the grocery and restaurant business, including but not limited to NCR Advanced Checkout Solution (ACS) hospitality NCR Aloha POS, restaurant digital menus, electronic payments, and multi-channel customer interaction (NCR online and mobile ordering). Must have an insight in developing business requirements, helping the business to understand system capabilities and limitations, and documenting/communicating requirements to vendors • Install and configure appropriate software and functions according to vendor specifications • Ensure security and privacy of networks and computer systems • Delivers systems to the business which are tested, customer-ready, and stable. Responds appropriately to issues • Communicates rigorously and proactively with business partners, IT team members, and vendors. Leaves management and peers with no doubt regarding status • Organize and schedule local/remote software upgrades and maintenance without deterring others from completing their work • Prepare system use documentation to support end user training • Prepare documentation and train in-house helpdesk and field support in store systems to enable those teams to diagnose issues and correct common issues • Support in-house helpdesk and field support teams in the resolution of any escalated issues related to deployment and configuration • Use remote software to manage store systems (Bomgar, VNC, RDP) • Deploy and configure retail weighting scales for perishable departments and mobile devices • Open and follow-up on incidents with hardware and software vendors Knowledge and Skills • 2 years of experience working on a retail environment • Must have CompTIA A+ or equivalent work experience • Must have MSCA or equivalent work experience on windows-based server systems and scripting included but not limited to windows batch files and PowerShell scripts • Configuration, customization and automation on Microsoft Windows operating systems • Experience working on TCP/IP networks, DNS and DHCP • Retail point of sale and payment systems knowledge • Basic understanding of the Payment Card Industry requirements (PCI) • Basic SQL and related database systems understanding • High school diploma or equivalent (GED) • Computer Science AS or BS certificate desired but not required • Spanish proficiency is preferred but not required

Requirements:

Required Education and Experience • Travel to stores in central and southern California during deployment phase of IT related projects. Candidate must use own car. Mileage is paid at federal rate • Schedule must be flexible to work some nights and weekends depending on the projects at hand • Must be available afterhours as a point of escalation when vendor and in-house helpdesk personnel are not able to resolve issues related to configuration and/or deployment • Ability to express complex technical concepts effectively, both verbally and in writing • Excellent diagnostic and problem-solving skills, particularly about anticipating and solving issues or concerns before they occur or become critical • Maintain documentation of their activities and having checklists for the various tasks in their respective area of responsibility • Must be able to work independently and as part of a team and be flexible and agile to meet quick turnarounds and hard deadlines • Ability to work well with people from many different disciplines with varying degrees of technical experience (system administrators, network administrators, database administrators, analysts, field technicians and helpdesk personnel) • Ability to troubleshoot various point of sale hardware and software programs, leveraging knowledge, experience, vendors, and peers to arrive at situation-appropriate solution • Effective verbal and written communication; ability to establish and maintain effective working relationships with all levels of the organization • Must be detail oriented, able to multi-task and manage multiple efforts, giving each appropriate focus to maintain momentum and deliver. Time-management is a must • Candidate must be able to take on multiple projects as the business requires it • Knowledge of internet security and data privacy principles • Skilled in image creation and deployment of Windows operating system for specific hardware configurations (Acronis, Clonezilla, Norton Ghost, etc.) and validate that each image meets the customers’ requirements and internal quality guidelines • Good understanding and ability to work around scripts and system configuration files including but not limited to .INI, .XML, .CFG, .BAT, .PS, etc. • Ability to create, manage and maintain windows scheduled tasks • Ability to support Spanish speaking store personnel at a basic level

Additional Info:

Physical Demands • May also have to do some light lifting of supplies and materials from time to time • Some travel and overnight stays from time to time • This position requires up to 10% - 25% travel • Combination of working within the stores and corporate office • Will be required to spend long hours sitting and using office equipment and computers Position Type/Expected Hours of Work This is a non-exempt level position, must be able to work weekends as needed. This job description is not intended to be all-inclusive and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives. California Consumer Privacy Act (“CCPA”) Notice to Applicants This notice explains to you, pursuant to the California Consumer Privacy Act (“CCPA”), how Vallarta Supermarkets (“Vallarta,” “the Company,” “we,” “us,” and “our”) may collect your information in relation to your application for employment and potential employment with us. For purposes of this notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household, or as otherwise defined under the CCPA. “Personal Information” does not include certain information, including publicly available information lawfully made available from government records, deidentified or aggregate information, or other information excepted under the CCPA. Information We Collect about Applicants We need you to provide certain information in order for you to complete your application for employment with Vallarta. The following provides the categories of Personal Information we may collect about applicants as part of the application process, and/or our employees if ultimately hired. • Personal Identifiers. We may collect your name, driver’s license or state identification card number, passport number or other government identification number (including U.S. work authorization number), Social Security information, residence/postal address, email address(es), phone number(s), and other contact information during the application and recruitment process. We may collect your emergency contact information as well. If you are hired, we may collect additional personal identifiers about you to facilitate the employment relationship. • Characteristics of Protected Classifications under California or Federal law. We may collect your age, date of birth, race, ethnicity, sex/gender, and marital status. • Biometric Information. We may collect your fingerprints to facilitate the employment relationship, if you are hired. • Professional or Employment-Related Information. Depending on your role/duties with Vallarta, we may collect information regarding your criminal history, driving history, and credit history as part of our employment background check. We also collect information regarding your professional and employment history and other qualifications you provide in your employment application, including references, skills/abilities, employment goals and expectations, and other related information (if you choose to provide them). • Education Information. We collect information regarding your professional and education history to the extent provided in your resume/application. • Thermal or other Health-Related Information. If you apply in-person or come to our store(s) as part of the application process, we may need to take your temperature or other similar information as part of our health protection policies. However, this information is not retained. • Inferences. We gather information about your employment history with Vallarta, such as the company location/facility to which you are assigned, position and description of duties, fulltime and part-time status, pay rate, as well as descriptions about your job performance and skills. We may also draw other inferences such as your characteristics, job preferences, personal hobbies, activities, foreign language capabilities, other abilities and the like. Purposes for Collection of Your Personal Information We use the above categories of personal information for the following business purpose(s): • To make recruitment and employment decisions, including assessing your application and qualifications for employment with us. • To conduct and verify background checks (where applicable). • If hired, to facilitate onboarding, payroll, benefit, and leave of absence administration • For security purposes. • To obtain and/or maintain insurance policies and coverage. • To comply with applicable federal, state, and local laws and regulations. • To manage workers’ compensation claims and conduct workplace investigations. Third-Party Collection of Personal Information The Company may use third-party vendors, such as Snag-a-Job, to facilitate the application process for applicants. In this process, these third parties may collect an applicant’s personal information and provide it to us for employment decisions. Additional CCPA Disclosures At this time, the CCPA does not afford applicants or employees the right to make requests regarding their Personal Information as it relates to the application and/or employment relationship. This does not affect other rights you may have under other laws. Further, nothing in this notice restricts Vallarta’s rights or ability to: • Comply with applicable federal, state, and local laws and regulations. • Meet any other legal obligation, including complying with lawful inquiries, investigations, subpoenas, court orders, or other requirements of applicable lawful authorities. • Exercise its legal rights and defend claims. • Report potentially unlawful activity to appropriate law enforcement and cooperate in any resulting investigation. • Detect and respond to unauthorized activity and security incidents. • Protect against and report potential illegal activity and/or fraud; or • Provide information to our service providers in relation to the above listed purposes, or transfer information as part of a merger, acquisition, or other transfer of some or all of our business to another party. Contact Us For more information or any questions about this notice , please contact Human Resources, at 818-898-0088.