Description:

The Gift Concierge is the friendly voice on the other end of the line helping answer all of our online customer’s questions, placing their orders, and fixing any problems. As their first point of contact, the Concierge becomes the “face” of Jeni’s to our customers. The ideal candidate will be relentlessly upbeat, intelligent, and enjoy helping sweet grandmas send ice cream to their grandkids, as well as working alongside businesses in sending hundreds of shipments to their clients. The Gift Concierge will be awesome at: • Communicating with customers via phone calls, online chats, and emails in a professional and helpful manner • Organizing and placing bulk orders for large businesses, holiday gifts, and catering events • Righting wrongs and advocating for customers • Working to become an expert in all things Jeni's related and being able to answer any and all questions a customer may have, including questions about o Products o Recipes o Flavor suggestions o Placing, altering, and tracking orders o Knowledge of marketing promotions o Shipping policies o Allergen Info • Getting to know customers, many on a first name basis, and providing them with world class customer service that's almost as good as our ice cream

Requirements:

The right candidate must have: • Reliable internet access at home • Experience in Excel • Experience in a highly demanding job • Customer service experience • An awesome, patient, charming personality • The ability to work some nights, weekends and holidays during the holiday season (October through February and possibly beyond)

Additional Info:

Hours: Monday-Friday 8:30am to 5:00pm 2 hour online shift from home on Black Friday. Two weeks of split shifts (rotating between November 16 through January 4) that require: Monday - Thursday 8:30am to 1:00pm at the office. 6:00pm to 10:00pm at home. Friday 8:30am to 1:00pm at the office Saturday and Sunday check in before 12:00pm and after 4:00pm