Description:

Summary: The Retail Shift Supervisor is responsible for supervising the day-to- day activities of subordinates and assigning responsibility for specified work and/or functional activities; assisting in scheduling to ensure that all shifts are covered; assisting management in covering and running shifts; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager. Essential Functions:  Assists other sales associates to maximize sales and customer service through coaching, counseling and mentoring  Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind  Administers all point of sale opening and closing procedures in accordance with corporate policy  Operates cash register and receives payment from customer in cash or credit card, accurately counts and provides change to customers as required  Assumes responsibility for effective communication, coordination, and working relationships between associates and management  Follows and promotes customer service and cash handling policies and procedures,

Requirements:

Minimum Qualifications, Knowledge, Skills, and Work Environment:  Requires a High School diploma or general education development (GED) diploma  Requires a minimum of 6 months supervisory/lead experience  Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers  Requires the ability to lift and/or move up to 40 lbs  Requires the ability to bend, twist, and stand to perform normal job functions  Retail, cash handling, and customer service experience preferred

Additional Info:

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/. Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)