Description:

The Service Assistant contributes to the set up and break down of our dining area and is involved in food expo, including carry out. Responsibilities include fulfilling Guests’ requests, opening and closing support, basic tables side duties, and supporting overall lunch and/or dinner service. The Service Assistant is responsible for sanitation, organization, and proper food handling. As a member of the Esquire by Cooper’s Hawk team, the Service Assistant is critical to the success of the company and plays an integral role in executing a positive experience for each restaurant Guest. Esquire by Cooper’s Hawk values its Team Members by offering the following benefits*: • Competitive earning opportunities • Health and wellbeing offerings including: 2 medical insurance plans available through BCBS: PPO and High Deductible (with HSA), Dental insurance through BCBS, Wellness Program allows for significant savings on medical premiums, Vision insurance through VSP, Flexible Spending Accounts (FSA) for both Health and Dependent Care, Employee Assistance Program (EAP) – free and confidential & Matching 401K for Team Members at least 21 years of age. • Vacation Days • Discounts on dining, carry-out, retail and wine, and monthly dining allowance • CHarity Day (Community Give-Back!) • Complimentary uniforms • Incentive for Wine Club Memberships (i.e. cash, travel) • Flexible work schedule • Training and Development: Orientation and training provided for all positions, focus on internal growth and development; Opportunities for cross-training and advancement into management, specialty roles and/or New Restaurant Opening roles, eligible to apply for Annual Wine Education scholarships *Certain benefits are contingent upon additional terms, other restrictions and various eligibility requirements. Responsibilities • Greet all guests with hospitality and friendliness • Actively communicate with Hosts, Servers, Bartenders, Food Runners, Kitchen Staff and Retail Tasting Room Attendants to ensure a memorable guest experience • Adhere to all Esquire by Cooper’s Hawk service standards • Pick up and deliver food orders to the table as assigned • Engage with guests and answer questions about food, wine, and facilities in a friendly, helpful manner • Maintain knowledge of Cooper’s Hawk menu • Ensure dishes are stocked and available for table service and table silverware is ready for service • Maintain a safe, clean, organized, and stocked work area • Complete necessary side work during non-busy hours • Maintain professional relationships with all Managers and Team Members • Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines • Perform other duties as assigned, including working special events

Requirements:

Qualifications • Must represent company Values • Must be at least 18 years of age • Hard-working and a team player • Excellent interpersonal skills • Has a passion for guest service and hospitality-focused • Ability to communicate clearly with Guests, Managers and Team Members • Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment • Ability to lift and carry up to 40 lbs • Ability to stand and walk up to 10 hours per day • Ability to exert fast-paced mobility for periods of up to 6 hours in length • Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation • Ability to work flexible shifts and schedules, inclusive of weekends and some holidays • Must be able to read, write and understand English • Must follow all safety and sanitation policies and procedures Esquire by Cooper’s Hawk is an Equal Opportunity Employer

Additional Info:

Please know, we are adhering to the recommendations of the CDC and local public health authorities. We are fully committed to the safety and well-being of our guests and team members. In addition to our current industry-leading health and safety practices, we have added additional measures to promote a safe and clean experience for our valued guests, employees, and the community at large.