Description:

REPORTS TO: Service Manager CLASSIFICATION: Nonexempt POSITION SUMMARY Mary's Pizza Shack's reputation is based on excellent service and quality food. As a waitperson, you are responsible for main¬taining this reputation by ensuring the customer has the best experience possible while visiting our restaurant. Being friend¬ly, efficient, and giving the customers the respect they deserve is the most effective way to provide excellent service. At Mary's no request is too outrageous, and no favor is too great to consider. CORE EXPECTATIONS •Ability to maintain Mary’s Per Person Check Average Standards •Demonstrate Mary’s suggestive selling techniques •Ability to listen and understand the customers needs •Ability to handle a 5 table section •Ability to maintain Mary’s Scorecard Standards •Adhere to all Mary’s Dress Code Standards •Follow all Cash, Credit, House Charge and/or Check Transactions procedures •Demonstrates Mary’s Upbeat Personality Philosophy

Requirements:

DUTIES AND RESPONSIBILITIES The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. •Greet guests the moment they enter the restaurant with a friendly upbeat demeanor •Must have thorough knowledge of all menu items; how prepared; ingredients used and portion size •Ensures food prepared is in agreement with customer and meets Mary’s Pizza Shack standards •Must have full knowledge of specials, featured items and soup of the day •Knowledge of wine and beer menu (All bar items if applicable) •Have thorough knowledge of table sections. •Keep tables clean and organized; always be ready for your next guest. Pre bus when necessary. •Must supply your own paper, pens and server bank each shift •Use table marketing tools •Follow all Alcohol and Beverage Laws •Follow all Cash, Credit, House Charge and/or Check Transactions procedures. Important: Once payment is received it is the Cashier, Server or Drivers responsibility to settle the transaction(s) immediately upon returning to their work station. Holding onto unsettled transactions until later in the shift will be considered improper cash handling and subject to disciplinary action. •Follow IRS Tip Reporting Guidelines (Please refer to our Tip Reporting Policy) •Follow all safety and health guidelines •Follow all clean up and pre shift procedures related to position

Additional Info:

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions •Commitment to excellence and high standards •Excellent oral communication skills •Strong organizational and problem-solving skills •Ability to manage priorities and workflow •Passion, flexibility, and a willingness to work within constantly changing priorities with enthusiasm •Strong interpersonal skills •Professional appearance and demeanor WORK ENVIRONMENT This position entails exposure to the following environmental conditions: 1. Ability to stand for extended periods of time. 2. Ability to communicate directions both verbally and written. 3. Ability to carry food from kitchen to table. PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to do the following: 1. Constant standing during operation. 2. Constant lifting of orders, weighing approx. 3 - 15 lbs., from kitchen area to table. (approx. 18 to 74 in.) vertically in front of body. 3. Constant carrying of orders, approx. 3 - 15 lbs. a distance of approx. 5 - 100 ft. 4. Frequent reaching, approx. 10 to 74 in., vertically to prepare and gather orders. 5. Ample dexterity to perform many duties, which include: putting orders into a NCR terminal, making salads, cutting bread etc.