Job you are applying for:
Dispatcher
at the following location(s):
PALM CANYON RESORT AND SPA - Palm Springs, CA
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View Job Description - Dispatcher
Description:Responsible for consistently meeting quality and timeliness standards in the coordination of the housekeeping operations. A Dispatcher / Office Clerk must ensure he / she follows the company mission statement and values. Must maintain professional and effective relationships with the employees of both MasterCorp and serviced property.
Requirements:PHYSICAL REQUIREMENTS:
o Sitting for long periods
o Ability to answer calls consistently
o Ability to use keyboard consistently
o Standing & walking
o Climbing stairs
o Twisting, bending, stooping and reaching
o Regularly lift up to 25 lbs.
ENVIRONMENTAL CONDITIONS:
o Odors or dust
o Cleaning chemicals
o Laundry chemicals
MENTAL REQUIREMENTS:
o Ability to make decisions
o Planning and scheduling capabilities
o Ability to read, write and do basic math
o Use of long term and short term memory
Reports to: Executive Housekeeper
Direct Reports: none
*The Dispatcher / Office Clerk is not limited to the above mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.
o Develop and maintain a high standard of excellence within the staff
o Coordinate duties of housekeeping department
o Assign tasks to staff and ensure tasks are completed
o Maintain effective communication with housekeeping staff, front desk, and maintenance department
o Report maintenance issues as per company procedures
o Log and report lost and found items to Executive Housekeeper and Front Desk
o Report vacant and ready units as per company procedures
o Keep all logs timely, complete, and accurate
o Clean, organize, stock, and assist in making linen & amenity bags as directed
o Attend all training sessions and perform practical application of training
o Be knowledgeable of housekeeping procedures
o Ensure a safe working environment
TIMELINESS
o Perform duties without immediate supervision
o Willing and able to perform any and all duties related to site operation as directed
o Ensure a sense of urgency exists within housekeeping staff so that units are turned on time
o Personal timeliness, be prompt with all assignments and appointments
BUDGET
o Utilize supplies and equipment efficiently and effectively
o Perform inventory counts as directed
o Responsible for time efficiency of assigned staff
CUSTOMER SERVICE
o Assist in solving guest complaints promptly
o Cultivate and develop strong, positive customer relations
o Willing and able to assist resort guests and owners
o Knowledgeable of the resort
KEY BEHAVIORAL FACTORS:
o A passion for cleanliness
o Demonstrated motivational skills
o Strong work ethic
o Ability to train others
o Desire to help others
o Work irregular hours
Additional Info: